I would give them no stars, but they did do a *decent* job. I live in a very small 2 br. apt. I booked a housekeeper for 7:30 AM that never showed up. Finally when I got ahold of the agency, they said they'd be sending someone at 1:30. Finally at 2:15 they show up. The cleaners talked on their cell phones and worked slowly. One even followed the other around and didn't work solidly. Then they charged me 5 hours ($105) worth of time. Needless to say I was disappointed and will never be going back. I also found areas that definitely were dusty and definitely not cleaned. For a $105, I expect things to shine. read more

I first called New Dimensions on the strong recommendation of a friend I trust. The first experience wasn't perfect, but I decided to try it again. The second time was worse! Needless to say, I won't be hiring New Dimensions again. Here's why: Experience #1: I called ND and requested service two to three days in advance, setting up an appointment at 9 a.m. on a Friday. The woman showed up over an hour late, seriously screwing up my fiancé's day. (He had remained at the apartment to let her in.) When I called to complain, the rep at ND told me that the woman had experienced bus delays and didn't have a cell phone to let anyone know. My thought was a) as a professional, you should account for bus delays to ensure you show up on time, and b) that ND should provide cell phones to its employees if transportation woes are an issue. Beyond that, ND offered me nothing in terms of compensation but promised better service next time. On the bright side, my apartment was spotless when the woman left. Experience #2: A couple of months and a new apartment later, I called back to again hire ND and request the specific lady my friend uses. The ND rep scheduled her for an 8 a.m. start and mentioned that people say she's rather loud ... Miss C. showed up at my apartment 20 minutes early--better than an hour late but awkward when you're barely out of the shower (or still in it, as in my fiancé's case). Upon surveying my cleaning supplies (almost exclusively Method), Miss C. went on and on (loudly) about how I didn't have the correct products--specifically 409 and Pine Sol--and said she would do her best but wouldn't be able to really clean our place properly without them. And when she discovered we don't have a vacuum, she again erupted about not being able to get into corners and so forth. (Our apartment is all tile and hardwood.) I had assumed that, being a professional housekeeper, she would have intimate knowledge of both a broom and a dust pan. Instead, she continued to mutter about not having access to a vacuum. I left Miss C. and her helper to do their thing, and upon my return, the apartment appeared clean on the surface. I mentioned that it smelled clean, and she again came at me with the attitude about having to make do with, in her mind, inferior products. I paid her so she would leave. Then, I started my inspection (which I probably should have done before paying her) and started noticing things like little rings of mildew still behind faucet handles and around drains. I found a cobweb in one bookshelf and the bottom shelf of another bookshelf completely undusted. Also, a bunch of dust and dirt under my bed. I also recleaned and scrubbed our range top because it looked like she had done only a sloppy onceover. What it came down to, in my mind, was that she didn't like my products and therefore decided to do a half-assed job. When I'm paying $100 for a cleaning service, I expect it to be AT LEAST as good as the job I would do and, in fact, better. The work was inferior, and the attitude was insufferable. read more

I believe a clean space promotes spirituality! I've been using New Dimensions cleaning service to clean our flat twice monthly since 2001!! And overall, I've had a great working experience with them and have been very satisfied with their service. Over the years, i've come to know Marli and call her directly when I need any special services like an extra cleaning to prepare for guests or after a party. We have a large four bedroom flat with four roommates and it's a necessity that the place be extra clean. Especially since we are all busy individuals with limited time to devote to cleaning and chores, etc. New Dimensions has played an important Service, year after year, helping me/us maintain a great, stress-free roomie environment! I've had our same cleaning crew for the past 8 years (William and Alma), and they do a wonderful job each and every time. I also want to mention that I suffered an injury this year which prevented me from being able to do dishes / housework etc, on the in between weeks when they weren't scheduled to come... So I called Marli and asked if she could arrange for our cleaners to come every week until I recovered... and she immediately arranged it... just one phone call... But I have to say my roommates and I got spoiled... After experiencing the weekly Service, we enjoyed the convenience and benefits so much we got together and adjusted our budget to make the weekly schedule a permanent thing. Marli worked with us to keep the service within our range by tweaking a few things, and without that we couldn't have afforded it. Its a small luxury but soooo worth it! Lastly, I recently worked with her to try to establish an electronic banking /Smart phone payment option, and to her credit, she was willing to work with me while we reviewed and implemented a solution... So paying the bill is now convenient as well. I bring this up because these are my real examples of the personal touch I've received, and in my opinion makes them a an outstanding Service that I am more than happy to recommend! Yay New Dimensions Housekeeping! Thank you Marli! read more

I called New Dimensions in great need of a last-second major cleaning. They really came through for me. The two ladies, Margarita and Patricia, arrived on time to the second. I have a large Victorian house with A LOT of antiques, "stuff," nooks and crannies, antiques, etc. They cleaned very thoroughly. When dusting, there are a lot of "objets" to move, and they cleaned and moved every one of them, and dusted under them. They were very careful with my valuables and antiques, and used the right polish on the right pieces. Wood floors were clean and shiny, carpets were perfectly vacuumed. They even did things like wash baseboards, and around door knobs -- things I didn't even think to ask them to do. They were great. I have had recent disappointments with "Green" housecleaning services, which I discovered meant just using a feather duster and not really getting things clean. So it was a relief to have REALLY thorough cleaning. Margarita and Patricia were still very careful to separate recyclables, etc. But they also REALLY got everything clean! They worked very hard -- they barely stopped for a breather, and cleaned 8 rooms and 4 bathrooms (and the bathrooms were sparkling! So was the kitchen!) And they were very friendly and warm, with a great attitude. So five stars to them, and to New Dimensions -- which was very easy to work with, and very responsive. New Dimensions' website is also very clear, and very helpful. They have two rates -- one in which they bring all the supplies and vacuum, etc., and a lower rate where you furnish supplies and vacuum yourself. I choose to furnish the supplies myself, however their suggested list of cleaning supplies on their website was VERY helpful, and was a great reminder for me to check on what I had, and what I needed to get. So this is very efficient for everybody involved! So Five Stars to Margarita, Patricia, and the New Dimensions staff for a Five Star experience. read more

We have been using New Dimensions for about 15 years, and we think they're the best! Marli Lima runs a great business. Her cleaners are punctual, knowledgeable, thorough, and sensitive to our needs. We had one wonderful couple for many years through New Dimensions. When they left we were afraid no one could do as good a job, but Marli has consistently sent us really great people. She is also flexible about scheduling and a great communicator. I wish I could give New Dimensions six stars. read more

We engaged New Dimensions to help us clean out our apartment when we moved out, and they were life savers. They were able to schedule us even at extremely short notice and during the holiday season. Their cleaners, Rose and Edison, were punctual, extremely friendly, and not at all fazed by having to work around us as we moved the last of our stuff out. (Nor did they express any horror at the ferocious dust wolverines that had accumulated in the three years we'd been in the place.) I also appreciated the fact that they were very clear about what the rates would be, and careful to avoid any confusion or uncertainty. In the end, they did a thorough job in a reasonable amount of time, and we were perfectly satisfied. read more