Steve installed a Williamson oil boiler and indirect water heater for us. He was one of three quotes we got, the lowest -- in one case by thousands of dollars. Steve also gave a firm quote, whereas the next lowest bid was an "estimate." When Steve gave us his quote, he told us that we should be aware that some installers give "estimates" and then find excuses to bill more than their quote. This was a big and unexpected expense for us, so we really couldn't bear the risk of that kind of uncertainty. Steve and his helper did the job in a single day, never taking a break. He left the basement spotless and the install included a lot of iron piping and cutoff valves at every inlet/outlet. Steve is also a very nice guy, a no pressure salesman who offered to requote with different equipment if we wanted to compare 'apples to apples' with other quotes or wanted different equipment. Since the install, everything has been great and the indirect water heater is a huge improvement both for rock steady water temperature (a big change for us) and for the boiler run time, which should save us substantial expense especially over the warmer months. Highly recommend N.E. Boiler Works. Shop around and you'll see how reasonable his quote is. read more

From the day we met Steve Rossi, we had a good feeling about him and his business. One of the reasons was because he is an owner/operator; that has been a great experience for us when choosing contractors, and this one was great too! He was honest and forthright up-front with our options, even though they were somewhat limited by the requirements of the oil to gas conversion program we were signed up for. Steve and Todd were excellent in their professionalism and work. They installed a new Navien combi (gas heat and on-demand hot water) unit in one day, and we couldn't be happier with the work that was done. From the start with the removal crew, they were neat and orderly, laying down paper/cloth to protect the home, even in the basement areas! The cleanup and restoration was even better than when they started. To date there have been no concerns or issues, and the unit runs as quiet as it is sold as. It's ability to keep up with the hot water demands of a 4 person household (2 women included) is great. I would recommend Steve and his team for future work at your house, and would hire him and his team again!! read more

My boiler and oil tank both required replacement in my old steam heating system. Steve from New England boiler works came and gave me an estimate to replace them both. He went over the options I had available as well as the pros and cons of each. He was patient with all of my questions and very knowledgeable about steam heating systems. Normally I will get a couple of estimates from different contractors and then choose from there. In this case I was impressed with Steve's knowledge and professionalism and knew immediately that this was the company for the job. I didn't even bother getting additional estimates. My new tank and boiler were installed one week later and I am glad to say I made the right choice. The installation went smooth and they left it cleaner then when they showed up. Everything works beautiful. I highly recommend Steve and his company for any boiler or furnace work you may need. It was a pleasurable experience working with this company and I would not hesitate to use them again. read more

We recently hired Steve to convert our 2 family house from oil to gas. After getting several quotes from other companies recommending a high-efficiency system, Steve came in recommending a standard system costing thousands less. He took the time to educate us on the differences between the 2 types of systems and why a standard system was the better choice. He handled the job from start to finish, every aspect on-time and as promised. And now, one year later, I can honestly say that his advise was right on. Compared to a similar property with a high-efficiency system our total gas bill was hundreds less with a standard system. Not only did we save thousands on the install, we are now saving hundreds every year on fuel savings. All thanks to Steve's integrity and expertise. I would definitely hire Steve again and recommend NE Boiler Works to anyone who asks. read more

Purchased a new boiler from Steve last fall. What a wonderful job. Tonight I was turning on my heat to prepare for the winter to test it. Don't you know I could not get it to come on. The thermostat nor the heat. I called Steve at 7:45pm Wed. night and he answered right away. I went to the basement and he walked me through the system for process of elimination and found it was something so simple as CHANGE THE BATTERIES in the thermostat. We felt silly once he pointed that they have AAA batteries in it. We did not know it carried batteries. Steve told us what to do once I told him what type we had. Steve never gets angry walking you through the steps especially once he access it is not the boiler. Thank you Steve the heat is working real well now. God Bless. Susan and Tad satisfied customers!! read more

Amazing service. Just had a boiler replaced by New England Boiler Works. Steven Rossi was very patient with my 9 million questions. He explained every detail of the installation as well as why he made particular recommendations. The crew was friendly, respectful of my home, clean, organized, and tolerant of a beagle who came to investigate the installation scene. Super professional, prompt, responsive, a pleasure to work with, and a very good price. Speaking of price. He had quoted me one number. Then the next morning he called me back and said "that number felt funny to me, so I re-ran it. It's actually $400 less." I appreciate that he knew that I didn't know beans about boilers and he was still so honest about the price. He is a class act all the way. read more

Steve Rossi at New England Boiler Works was a true professional who made the installation of a new boiler stress free. His pricing was in the same neighborhood as the other estimates we received. When we had an issue with the Town on final inspection (it was really an issue with the previous set up), Steve was very responsive and worked directly with the Town to make sure their concerns were addressed. The new boiler is so quiet we cannot hear it unless we are in that section of our basement. Steve has now installed three systems over the past year for me and other members of our family and each one of us is happy with the results. I would recommend Steve Rossi without hesitation as he does an excellent job and he stands behind his work. read more

I am so glad I called Steve Rossi. It was due to all the positive comments and I agree with them all. As a co-owner of a duplex with boilers from the 60's we were in the "let's get some estimates" stage. He explained everything, answered questions and concerns, is efficient, HONEST, price was more than reasonable, friendly. After speaking with a few other companies we decided to go ahead and make the switch from oil to gas with NE Boiler. And we could not be more satisfied. I have no idea how his crew emptied two full oil tanks and then removed them without spilling a drop inside or outside. They even swept the cellar, leaving the area clean & neat. This company is wonderful - I recommend them wholeheartedly and without hesitation. read more

This is the second time I've used New England Boilerworks and once again they came through for me. Steve showed up an hour after I called, quickly diagnosed the problem and fixed it in less than an hour. He made a few recommendations (flush your system yearly and make sure your low water meter is working). He came back the following week and did the system flush. Showed up on time and was done in less than an hour. Same stellar service as before. Price was totally fair and work was fast, efficient and totally professional. I highly recommend this company if you need a boiler worked on. read more

NE Boiler was just fantastic. Steve called us back in a timely fashion, kept the appointment for estimate as promised, came to do work as promised. Estimate and final invoice matched. Work was done professionally, neatly, carefully and they even watched to be sure our cat didn't escape. He gave us complete information about the Viessman boiler (great product!!!!) as well as our new thermostats. He was pleasant, professional and knowledgeable. Would feel totally comfortable recommending his company to anyone. read more

New England Boiler Works were very professional and methodical. The pricing was the fairest and Steve answered all my questions. They arrived on time and made sure everything was clean. The price was fair I had about 5 quotes a with only one less but I was more comfortable with Steve and the fact that New England Boiler only does boilers so they know their craft as opposed to local plumber that does a little of everything. Would hire again and have already given his name to relatives looking for boiler. read more

Steve at New England Boiler Works is top notch! I unfortunately had to call because I suddenly had no hot water in my house. Steve made it out the same day, took the time to explain to me what was going on, and how we could fix it. More importantly, he didn't try to sell me anything or take advantage of my lack of plumbing knowledge. Steve was very professional, informative, and trustworthy! Without a doubt we will be using him again in the future and will be recommending him everyone! read more

Thank you, Steve Thank you for coming out after-hours to help. My boiler had cracked due to a faulty control (which you explained to me), that left my family and I without heat. You came out, gave me a very fair quote (with no deposit or down payment),and came back the next day to install a new boiler. You did everything you promised; in and out in one day, with very nice workmanship. I'll be sure to recommend you to friends and family. read more

Our hot water heater boiled its last water...so we needed to find a good plumber quickly. I called many different companies...many said I would have to wait a few days..until I called New England boiler works. They literally came out the next day, installed a new heater and took the old one away. The price was very competitive and their service was top notch. I can genuinely recommend these folks and will use them in the future. read more

We are very pleased with the service we recently received from New England Boiler Works. We contacted Steve because we had a faulty furnace with carbon monoxide leaking into our home. He came to assess the furnace the same day we contacted him and had our new furnace installed in a timely manner. They were very prompt, neat and paid attention to detail. We will definitely tell friends and family about them. read more

Steve and his team are the only company I'll ever recommend for boiler installations. Extremely professional, superior workmanship, clean, well-coordinated and most of all - just a great group of people. New England Boiler Works is how every business should strive to operate. Many thanks to all! read more

Steve was great! I called him in the middle of the night after my boiler was shut off due to carbon monoxide. Steve came out first thing in the morning and had a new boiler installed before the end of the day. New England Boiler Works was professional and helpful. Thank you so much!! read more

new england boiler did an excellent job. steve was right on time and new what he was doing . with 39 years of experience i give him from 1 to 10 an 11. don't waste your time looking up anyone else, just call new england boiler!!!! read more

Steve was great. Good price and timely installation of a new boiler. He was also willing to accomodate a couple of special requests we had to help protect the health of our family, which we appreciated. Would recommend. read more