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    New Frontier Emergency Training Services

    5.0 (2 reviews)
    Closed 8:00 am - 5:00 pm
    Updated 1 month ago

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    11 years ago

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    Bayside Medical Center

    Bayside Medical Center

    2.9
    (105 reviews)
    3.1 km

    This was one of the most frustrating experiences I've ever had at a medical office…read more I scheduled a 12:00 p.m. appointment for a pre-employment drug screen and a mandatory TB questionnaire for a healthcare position. I already had a valid TB test, but I still needed the physician to review the questionnaire and complete the required paperwork. When I checked in, I specifically showed the receptionist the questionnaire and asked if the physician would be able to fill it out. She initially told me yes. Then she argued with me, saying they couldn't complete it because I already had a TB test. I explained that I understood my TB test was still valid, but I still needed the questionnaire completed. After that conversation, I was left with the understanding that the physician would address it during my visit. At no point was I told they would ultimately refuse to complete the paperwork. I had a 12:00 p.m. appointment but wasn't seen until almost 2:00 p.m., and I didn't leave until around 3:00 p.m. I spent approximately three hours there for what should have been a simple pre-employment visit. To make matters even more frustrating, there were several times when I was the only person sitting in the waiting room. Then other patients would arrive after me and appear to be called back before I was. I understand that different appointments may have different priorities, but no one ever explained the delay or kept me informed. While I was waiting, I could clearly hear conversations coming from the back office. At one point, I heard a staff member say, "I'm trying to print out this form for this girl and her TB test." Hearing employees discuss me that way where patients could overhear made the office feel unprofessional and uncomfortable. I completed the questionnaire and even had the staff print the required form because I wasn't able to print it myself. After waiting for hours, I was finally told they could not complete it because they "don't get paid" to fill out that paperwork because they were not contracted to do so. That information should have been given to me when I first arrived not after I had already waited for hours. If your clinic cannot complete certain employment forms, patients deserve to be told before they spend hours waiting. To make matters worse, they didn't even return the printed form so I could immediately take it somewhere else. My phone number was also entered incorrectly and was never corrected. Because of the unnecessary delay, I missed my bus, which only comes once an hour, forcing me to wait even longer just to get home. I left hungry, exhausted, frustrated, and still without the documentation I needed. I chose this location because it was the closest approved clinic available to me, and I don't currently drive. I didn't look at the online reviews until after my appointment. When I did, I was disappointed to see that several other people had also described long wait times for pre-employment drug screenings. Unfortunately, my experience was very similar. This entire situation could have been avoided with honest communication and respect for patients' time. Patients deserve to know up front what a clinic can and cannot do instead of finding out only after hours of waiting. I sincerely hope management addresses these issues so future patients don't have the same experience.

    There was no one in the building but myself and my daughter. I was ask to wait outside in a dark…read moreparking lot which made me very uncomfortable. Although the waiting room was empty. We arrived at 8:30pm and 2 hours later she still had not seen the doctor. Has I remained in my car jumping at every sound. This is not the place to take your love ones that you are concerned about . Please avoid if possible. No human should have to go through this nightmare. My daughter said the doctor was great. However, the was not clean.

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    Bayside Medical Center
    Bayside Medical Center
    Bayside Medical Center

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    South Bay Baby Care

    South Bay Baby Care

    5.0
    (52 reviews)
    4.9 km

    I just completed Lisa's Starting Solids + Infant CPR & First Aid session and I cannot recommend her…read moreenough. From the very first message, Lisa was incredibly responsive and when I spontaneously asked if my neighbor could join, she made it happen super easily. Lisa came to our home to do the course, which made the whole experience feel personal and relaxed. The course itself was hands-on, thorough, and genuinely confidence-building. I walked away feeling truly prepared, not just for starting solids with my baby, but for handling emergencies calmly if they ever arise. You can tell Lisa doesn't just teach this material, she really cares about it and she cares about the people she works with. This was actually my second time working with Lisa. I first met her as a lactation consultant and both experiences have been equally wonderful. She brings the same warmth, expertise, and dedication every time. Thank you, Lisa!

    After a particularly rough night of breastfeeding with my son, I contacted Lisa at South Bay Baby…read moreCare after finding her glowing reviews here on Yelp. I emailed Lisa regarding her availability and pre-checked with The Lactation Network, the company she contracts with, to make sure everything was good to go with my insurance. I heard back within 24 hours from both TLN and Lisa; we were able to set up a home visit appointment within the week. Lisa was extremely friendly and professional during our sessions. She helped measure me for new pump flanges, made suggestions for positioning comfort, and observed my son feeding to make a diagnosis regarding potential latch issues. She offered a number of oral exercises to help my son's latch and provided an EXTREMELY THOROUGH folder with pictures and descriptions of the exercises so I was not relying solely on memory. The folder also had a ton of other useful info from breastfeeding tips and tricks to local professionals, including pediatric dentists and OTs. Lisa also provided a comprehensive write up for my son's pediatrician with her observations and recommendations. Like the folder she provided, it was extremely thorough and detailed. Her professionalism and attention to detail is next level and she is incredibly nice and easy to talk to. I never felt judged or unheard. We scheduled a follow-up in-home appointment which was just as helpful as the first session. A few weeks later Lisa, followed up by email to check-in to make sure my son and I were doing well. She cares about her patients and I know that I can reach out if we run into any other issues. If you are struggling with breastfeeding or latch trouble contact Lisa! She's wonderful!

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    Lisa Grossman, RN, BSN, PHN, OCN; American Heart Association certified CPR instructor; Certified Lactation Counselor
    Lisa Grossman, RN, BSN, PHN, OCN; American Heart Association certified CPR instructor; Certified Lactation Counselor
    Feeling proud of our swaddles as we learned from the best!
    Feeling proud of our swaddles as we learned from the best!
    Private Baby Care Basics, Breastfeeding and Postpartum Care/Recovery classes in your own home, customized to meet your personal needs.

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    Private Baby Care Basics, Breastfeeding and Postpartum Care/Recovery classes in your own home, customized to meet your personal needs.

    New Frontier Emergency Training Services - firstaidclasses - Updated August 2026

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