I was contacted by the owners daughter,Michelle, who apologized profusely and was adamant about…read moremaking it right. I explained how disappointed I was because when I dropped off the garments, there was no mention about having to replace the fabric of the belt loops or completely altering the back of the skirt where the zipper was. She asked what she could do to make it right. I could tell she really cares about her business and customers, as well as the quality of work they produce. I explained that there wasn't much because of how altered they both were but instead, to make sure her parents fully understood what the customer was wanting and not to be afraid to say no if they couldn't actually do it. She agreed and again, couldn't have been more apologetic. This was a learning lesson for both parties and I know how to move forward. In the beginning, she asked if she could give me a refund. I declined at first because I wasn't seeking one but instead, was really hoping something could be done about my clothes. After a few phone calls, I decided I'd go ahead and take it. Prior to this, It had been a while since I've brought something to them but because this was handled so professionally, I'll continue using them but for dry cleaning only. Michelle, thank you for your kindness and empathy you displayed in trying to remedy this situation.

I was looking for a place to clean and package up my wife's wedding dress as an anniversary gift to…read moreher. I came across this place when I was googling. The dress was pretty clean but the bottom was pretty dirty from our outdoor wedding. Their service was excellent. They got it cleaned and packaged up in box within two weeks of dropping it off there. The communication they provided was excellent. They even sent a text message when the dress was ready for pickup. The quality of work was well worth the cost. The dress cleaning and preservation was $260 then they offered two size boxes. The medium box was $80 and the large box was $100. My wife's dress luckily fit into a medium box so I walked away with an out the door price of $360. I was not aware until I picked it up that the box I purchased came with a window so that you could still see the dress while keeping it packaged up and looking nice! I would highly recommend this place for all your dry cleaning needs and especially if you're looking to have your wedding dress preserved. My rating : BEST

DO NOT USE THIS DIRTY PLACE! The washers smell like mold really bad. I dumped a whole big capful of…read morelaundry soap in each little machine which is twice the recommended. And they still smelled dirty when it was finished. I didnt see my clothes soap up at all. I told the nice girl that works there. She called the owner, and he said it needs more soap and not their fault. I had to run them again and it's expensive at $4.50 per smallest load. I came with a full bottle of soap, and now its empty because i dumped 2.5 big capfuls of soap in each load. One load still isnt soaping up much. My family and I are never coming back here to waste our money. Half the dryers and a few washers are out of order too. Find another place that appreciates your business And my clothes still smell dirty after a whole bottle of laundry soap and 2 washes. Their machines are dirty, stinky, and obviously don't even work And then... the dryers even burnt my dryer sheets! My beenie is burnt. And the dryer doors dont even close all the way, just flop around the whole time. And you can see how dirty they are inside through the mesh.. i cant believe i let my clothes roll around in there. If you have any self respect, go somewhere else that will actually clean your clothes. Worst laundry experience I've ever had in there And since I can't comment back, George no I'm never wasting money in there ever again. Sure the floors are clean. But I don't wash my clothes on the floor. Your machines are dirty and stinky and dont dispense the soap on the clothes. I cant even smell the dots i put in there, and i put a huge amount after the first failed wash. The dryers are even dirtier. Im sorry but you havent maintained the equipment. I wish you luck with your business but no my family and i deserve a million times better. Or mark machines that are broken because mine obviously were, and the owner said its because lack of soap lol. Shouldnt need a gallon of soap to do 2 loads unless your machines shouldnt be taking peoples hard earned money. Just spent $25 on 2 loads. And they still stink. And my beenie is burnt along with the dryer sheets.. never seen such a thing. Lets see how much things shrunk. Im going somewhere else. Best of luck, hope you fix your machines and can stay in business

First and last time I will do business here. I came in last Tuesday to drop off clothes. The lady…read morethat waited on me was absolutely rude. In fact, I told her if I was an inconvenience, I'd go somewhere else. Came back Friday to pick up my cleaning and was missing a shirt. Made another trip back today and the same rude clerk from Tuesday was working again. Same treatment. Customer service goes a long way with me. Pride Cleaners needs to work on that!

Great personable service. Always on time treat the clothes with care. I recommend them without…read morereservation.

I was visiting from out of state and got a chocolate stain on a cashmere sweater Sunday night. I…read moretook it in Monday afternoon to the Forsyth location hoping they could get the stain out and I could get it back on Tuesday or Wednesday because I was leaving town Thursday morning before dawn. That location is closed on Wednesday but they said if they couldn't get it out and back to that location on Tuesday they would work on it more and I could pick it up Wednesday at this Decatur location. The lady at the counter was very helpful and pleasant. The downtown location people made me really hopeful it would all work out. I was SO happy when I got the call on Tuesday that they were able to get the stain out and I would be able to pick it up at the Forsyth location that afternoon. Not only was the chocolate stain gone but another very small stain that had been there, that my normal dry cleaner couldn't get out, was also gone!! I didn't even ask them about that stain! I can't be happier with this service. Thank you so very much for going above and beyond for me. I highly recommend this place.

The owners are amazing! They take pride in providing the absolute best customer service. They are…read morealways reliable and my clothes come back looking great. Highly recommend.

If your business hours start at 7 am, you need to be open at 7!!…read moreSitting outside your new McArthur store at 7:27 and still no one has showed up for work!! Update: When employees arrived all was quickly handled and I did make it on time. To the young lady that showed up 1st, thank you for your compassion.

Took my winter coat there which has down. They were more reasonable then other cleaners I…read morecontacted. Pickup was not long since dropoff. Coat was cleaned well to my satisfaction!

I began using CCC due to a knee injury. It has been worth every penny. I use the family plan. I put…read moremy bags out, the pick them up on time. When the bags are retired everything is folded neatly and placed in plastic bags, inside the original bags. I will continue using the service for a while.

Their pricing is very high vs. other cleaners and for that price ai expected quality to be A+,…read morewhich is was NOT.

Great customer service and speed. They do a great job cleaning laundry, but less than satisfactory…read morein pressing. A professional dry cleaning establishment should not need to be told how to press a shirt with French cuffs, or that the crease belongs on the front of pants as apposed to down the side. I take my clothing seriously, so I don't mind the pricing. I do mind having my clothing pressed incorrectly, and there is absolutely a correct way it should be done. At this place, it's 50/50 at best that it will be correct. I've been a faithful customer for 17 years, but I'm not going back.

I'm so excited that I used Peerless to make me whole. I love midcentury and when my place got…read moredamaged I was distraught. Now, I still need to paint, but I'm so excited to have my clean house back.

Peerless was quickly available and very knowledgeable about how to deal with a bad situation.read more

I have had a few of my husband's suits cleaned at Paris Cleaners, and although everything has been…read morefine in the past, and the prices are okay if you can catch a sale or a coupon, I WOULD NOT RECOMMEND THIS PLACE TO ANYONE. AVOID AVOID AVOID this place, unless it is for an item that you don't need quickly and don't care for deeply. I can only assume based on my experience that this company is run by total low-lives, with an incompetent and unprofessional staff (besides Cassidy). Here is my wedding dress story: In April 2013 I dropped my wedding dress off at the South Grand location of Paris Cleaners. I'll first say that Cassidy at that location is very friendly and helpful. The day that I dropped it off was the 20% off everything sale day, so that was great since I would be saving money and paying $160 for my dress cleaning and preservation, as opposed to the normal price of $200. I was told that it would be 6 to 8 weeks before I could go to the Ash location (where the dress was being cleaned) to inspect the dress and bring any additional items to be included in the sealed box. In mid May, I was called to come inspect the dress and it looked pretty good. Some dirt stains remained at the bottom, but I understood that it would be difficult to get the stains out of the delicate lace without destroying it. The staff seemed to be taking good care of the dress, keeping it in a vault and handling it with care. I was told then that they only box dresses up on Saturdays, so they would call me within 1 or 2 weeks to come pick it up. I also was required to pay that day. A couple of weeks went by and I called to check and see if it was finished. I was told that because of the Memorial day holiday, they were behind and would call me "probably next week." Two or 3 more weeks went by and I called again to check. I was first put on hold by an employee named Brittany who informed me when she got back on the phone that "she didn't see my dress back there." Obviously, I was immediately concerned that Paris Cleaners was not as organized as I had previously thought. Next, a manager named Stephanie got on the phone and was also not able to tell me exactly where my dress was (was it boxed up and waiting? was it in the vault?). Stephanie was extremely rude on the phone, telling me in a patronizing tone that "it takes a long time to box dresses up and there are 17 dresses in front [of mine]." By the end of the long, rude and fruitless call, Stephanie was not able to offer any confirmation of the location or status of my dress, but said she would check tomorrow and call me right away. After this very stressful phone call, I checked other reviews of Paris Cleaners and read a story almost identical to mine in which they had a bride's dress for many many weeks and when she finally went to pick it up after complaining several times, there was a mysterious stain on it that wasn't there before. Of course, I became concerned about my own dress, so I called Cassidy at the South Grand location to see if there was someone else I could talk to about this problem. When I called, Cassidy informed me that my dress was actually sitting on the counter at that location, boxed up and ready for pick up. I went to pick it up and it was in fine shape and the box looked very nice. By the way, Manager Stephanie never called me back to confirm that everything was okay and that I received my dress. In fact, when I called the Ash location to leave my comments about my service experience, I was told that I could leave my comments at "officeofpariscleaners.com" which is not a real website. When I asked to speak with the owner, I was told that Shep Franke, "the owner's son," had just stepped out and couldn't be reached (even though I could hear him in the background... seriously). Although everything turned out okay in the end, you can see that Paris Cleaners clearly does not have it together. I'm not sure how their computer system works, or how they track items that are transported back and forth between pick up/drop off locations around town and the central plant on Ash where everything is cleaned, but after this experience, I certainly do not trust whatever system they have (or do not have) in place.

Destroyed my comforter with no apology and no refund. Horrible mgmt. including owner…read more You would think that if a company has been in business for as long as Paris, they would know what fabric they could or could not clean. I will NEVER return and I warn others not to do business with them