Greeted by an energetic customer service rep. Listened to…read moremy concern. Turned over to another rep who evaluated my tire size, etc. 10 minutes later took the car in. 15 minutes later after a complete check I was on the road. Replaced a valve stem which seemed to be problem, have not had problem since . Fred of charge !

Buyer beware. I purchased new tires in 2024. Recently, I took the vehicle to Discount Tire, the…read morelocation I purchased the tires from. I wanted to have the tires rotated and balanced. During the inspection, the sales representative told me that I could not have bought the tires in 2024 because the manufacturer's date, which is stamped on the wall of each tire, is different from the purchase date I provided. Turns out two of the tires were from 2020, the original purchase year of my vehicle, and the other two were from 2021. Prognosis: I needed 4 new tires due to the wear factor of each tire. Once the original bill of sale was produced, I was told that it must have been a manufacturer's error and that the Michelin Primacy tire I purchased isn't very popular, so the manufacturer must have shipped Discount Tire old tires, and the store didn't realize it. The very same day, my wife had an appointment with the same Discount Tire to have a flat repaired. I was told that she drove on the flat for too long and that the tire needed to be replaced. I informed the manager that this was not the case. The drive's flat tire went flat less than 50 feet from my driveway, and the car sat until our scheduled appointment. The manager stated that it was a bad tire and suggested I buy 4 new tires because the tires on the vehicle were hard to locate and match. He also said that he believed that the whole was too large to repair. At that point, I asked the manager to place the tire back in the hatch of my vehicle, so that I could drive the vehicle across the street to the dealer who had just performed a full inspection of the vehicle, including the tires, not more than a week before the flat. The dealer provided a written inspection report, showing that my 2024 vehicle was tip-top, including the tires. At that point, the manager of Discount Tire took the flat tire into his shop, where it was concluded that the tire was not faulty and that it could be repaired.

I'm only giving them one star because I have to don't they always say that we'll get you in we'll…read moredo this we'll do that I have to pay them $50 extra plus the tire to change my tire they were way too busy I had to drop my car off for that most horrible customer service please do not ever show up at Belle tire in Benton harbor Michigan they suck I'm only giving them one star because I have to if I could give them no stars I would

Made an appointment on their website, ordered and paid for tires. A week later I show up for my…read moreappointment, and they said they don't have my tires I paid for, and that I will have to reschedule another appointment; of which I'll have to use PTO to come in again. They didn't call me to say they don't have the tires, I had to drive 25 minutes in to find out. Total bullshiz!!! After I get these tires on I'll find a different place to get tires. I've spent over $20k at this business and this is how they treat their loyal customers! F that!

I had just completed a long and unexpected rebuild of my rear driver side suspension on my 2011…read moreRAV4 only days before Thanksgiving. I didn't think any shop would be able to get me in for an alignment before I needed to travel for the holiday. I called M&W at a friend's recommendation and they got me an appointment for later that day. They called me back around 90 minutes after dropping my truck off and said it was finished! Everyone I dealt with was friendly and informative, and the work they did was fairly priced and solid! Aaron even texted me to ask how things were going after I'd had a couple days to drive around. They've got a new returning customer with me!

I can't think AARON enough for the great service he provided. I was indecisive and valued their…read moreexperience and knowledge and recommendation on a good set of tires that were not overly expensive. I will definitely take my Jeep back to them again. They went above and beyond. Jeep rides smoother and more quiet.

Jim and his crew are honestly the best around! They've managed to keep my 2010 Jeep Commander…read morerunning like new for the past 7 years. "Its a Jeep thing, you wouldn't understand" but they sure do! They are very reasonable on parts, service and turn around time to get you back on the road, plus they always let you know what the problem is before doing the work. I would highly recommend them for any vehicle work needed.

I had my air suspension converted and the service and price were great . Next day service and the…read morecustomer relations were outstanding . I would recommend this business for car or truck service, 5 stars .

Had to get 4 heavy duty trailer tires taken off and bought 4 new ones. Dropped them off at lunch…read moretime and when I came back from lunch they were already mounted and ready to go. They told me if we had an account there we'd get a better price on the tires so we did that. Friendly service and good prices. Highly recommend.

I may have had less professional experiences with a business, but I can't think of a single one…read morenow. I went in after suffering a flat on a new tire and brand new car. I'm talking less than 2 months on the road. There was nothing on the tire to suggest I had hit a nail or other road hazard. Basically, several employees there told me it was my fault I got the flat and they weren't willing to call Goodyear to inquire about the warranty so I had to pay them the full ~$200 for a tire and labor costs. They also very rudely said that if I had any issue with the new tire I bought from them, there was no guarantee / warranty on the new one either! Decided to get a second opinion. Went to Discount Tire on Napier Ave in Benton Harbor and explained my situation. They made no promises but contacted Goodyear to ask about it. Turns out it was covered because spoiler, it wasn't my fault and Goodyear corporate stands by their products. In any case, had it replaced by them and haven't had any issues since. And there's a warranty on it if anything else happens over the life of the tire. I asked at another shop for my own curiosities, and basically this place should have at least called corporate. As far as I can see, this is a scam shop. Do yourself a favor and don't go here.

We were visiting from out of town and got a screw in our rental vehicle tire on our way back to the…read moreairport 2 hrs away. These guys got us in right away on a Saturday afternoon fixed it quickly and got us back on the road stress free! They didn't even charge us a dime! Couldn't have had better service in a situation that could have been very stressful and caused us to miss our flight. Highly recommend them!

Went in for $120 tire change,, ended up at $549 after they stripped five lug nuts. Should have…read morestopped at one and consulted me instead of screwing up my truck They burnt paint on rim with torch.

If I could give the man that helped us a million stars I would. We were driving on the interstate…read moreand got a nail in our tire. It was 5:50 and we checked with Walmart to see if they could help us. They closed at 6 and after the man checked our tire and saw there was a nail; he said they couldn't help us. Then we went to Belle Tire, they also closed at 6:00 and said they already turned their air off and they couldn't help us. Didn't even check the tire or anything. Then we went to Midas. The man was so nice and checked for local repair shops for us since they don't carry tires in stock. Then offered to put air in our tire. They also closed at 6:00 but stayed a few minutes late to help us out the best he could!

Buyer beware!! There are red flags all over this business if you are willing to look for them…read more I've had them do numerous jobs from oil changes and battery swaps, to diagnostic work (good luck), to system flushes, and the takeaway is always the same. This business does not care about your personal property, nor do they care about getting the job done right. They fall short in very simple/basic business practices - If you want updates on the service being provided, its on you to check in; they call you to pick your car up minutes before closing; they didn't know the battery of my car was located under the seat (for a foreign auto mechanic?); the list goes on and on. Scanning the reviews, you can begin to see this is an on-going issue. Recently over the last three months (and three separate diagnostic attempts), I was charged $2500 to fix a temperature sensor - after the third attempt, they instructed me to go to the dealer as they had neither the tools, nor the knowledge to do the work needed. The mechanic basically misdiagnosed the issue from the beginning. Now, they've washed their hands of the situation but not before gladly accepting the money. Mind you by the third attempt, there was zero urgency to get my car in and fixed. I was told I would have to wait a minimum of two weeks before anyone could re-diagnose the issue. (great business practice btw) At the end of the day, this was a stupidity tax on myself for not seeing the red flags and not reading the reviews before hand. Simple procedures should be fine here, but anything serious - I would avoid like the plague.

I bought a used Volvo station wagon. I called around to local mechanics to put a new timing belt…read moreon my car. Autobahn gave me a good price and even put in a used coolant overflow tank that I bought off eBay. I was impressed and they were quick. But this shop messed up the powered steering hose. The car never leaked fluids until this shop fixed the car. Now I put $8 in power steering fluid every week and it promptly leaks out all over the garage. I did take it back in to the shop to have them fix it. They did not charge me for the repair, but they also did not fix the hose. It still leaks. Also before I took my car into this shop the air conditioner worked. Now it doesn't. I can only imagine how much this is going to cost. Thank you guys for effing up my used car. The repair was affordable, but it seems you did $3000 worth of damage to my car. If you are in the market for a mechanic that does more damage to your car than they repair then Autobahn Imports in St Joseph, MI is the shop for you. Oh, there is more. I asked them to flush the transmission and I don't know if they did it. The transmission still slips and when I picked the car up the check transmission light was still on the instrument panel.

Car cracked a plate on the bottom due to the snow and ice. Roger's crew fixed it in under 1.5…read morehours. We're from out of town, so that was our only car to get around, and Roger extremely kindly picked us up at our hotel himself to go collect our car so that we didn't have to walk a mile and a half through the snow. Extremely friendly and fast service... can't thank them enough!

This place if you need help. They are the BEST. I can't even describe the service. Genuine people…read morewho got us home safe after we ended up in Michigan trying to get back to Chicago.

We purchased new tires 7 months ago and started loosing air in one of the tires. My husband went…read morethere and they said the tires weren't aligned and therefore rubbing on the inside causing issues with the tires. Well they aligned the tires and said they would give us a small percentage off new ones. Well guess what, my tire went flat tonight with my three kids in it before we could get the tire fixed and this wasn't even the tire that was loosing air! What jerks! Will never buy tires from them ever!!!

I won't ever go here again. I purchased 4 tires 8 months ago and two of them are bald now. I tried…read moreto get a discount. On the new tires but they didn't even have record of my purchase. So they expect you to keep your receipt for 85000 miles or however long the tire last. And they expect you to keep a receipt of every tire rotation if you want to get a refund if the tires don't last as long as they say they should. Very disappointed with service and how they run there business. I will never go there again and I hope no one else does either. It's not worth what little money difference there is between Payless and discount tire. Go to discount tire.