I had just completed a long and unexpected rebuild of my rear driver side suspension on my 2011 RAV4 only days before Thanksgiving. I didn't think any shop would be able to get me in for an alignment before I needed to travel for the holiday. I called M&W at a friend's recommendation and they got me an appointment for later that day. They called me back around 90 minutes after dropping my truck off and said it was finished! Everyone I dealt with was friendly and informative, and the work they did was fairly priced and solid! Aaron even texted me to ask how things were going after I'd had a couple days to drive around. They've got a new returning customer with me! read more

I can't think AARON enough for the great service he provided. I was indecisive and valued their experience and knowledge and recommendation on a good set of tires that were not overly expensive. I will definitely take my Jeep back to them again. They went above and beyond. Jeep rides smoother and more quiet. read more

M & W Auto Service & Tire - New tires rides smoother and quieter - Tires Near Me - Benton Harbor, Michigan

M & W was great to work with. Staff were very friendly, they clearly explained the different options, and tires have performed well. I would recommend. read more

Not an honest shop. I have an old car that needed a lot of work. I brought it to M&W and was told it would cost $6k to fix after inspection. I said I can't pay that, and they removed a bunch of items and brought it down to $3k. I got a second opinion from another mechanic and found that most of the items weren't really necessary, and the ones that were I was being overcharged for by 100-200%. I ended up getting my car fixed somewhere else for $1500 and it works like a charm. read more

My car needed attention for a long drive back To California. M&W was able to get me in for the repairs needed. Your impeccable service and hospitality was such a blessing to me! I'm so grateful for your honesty and love that I supported a family owned business. Thank you M&W for helping me and my family get home safe. read more

Everything . Most of all bud Wade. One of a kind . Great family . Honest knowledgeable straightforward. I wish them great luck in the future

We have three Tesla's and we always bring our cars here. M & W has always serviced our tires from summer to winter and changes out our rims. Recently our oldest car with 104,000 miles on it needed brakes and rotors along with a new swing bar. The pricing was better than what Tesla charges and they were able to get our parts immediately. That isn't even possible to happen in Chicago so we make sure to bring our cars here to get serviced. Best tire prices and the service is great! The manager, Aaron, is very knowledgeable and has been great to work with. Also, it's important to mention a lot of places around here in Michigan aren't experienced enough to work on Teslas or aren't comfortable to work on them. This place is! Our 2021 Model X needed an upgrade with summer tires and new black rims! Looks amazing! Highly recommend this place for your tire and brake needs! read more

M & W Auto Service & Tire - Getting brakes done on a car with 104,000 miles! And our other car getting new summer tires with our new black rims. - Tires Near Me - Benton Harbor, Michigan

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M&W saved our Thanksgiving! We hit a pothole near Benton Harbor on our trip from Chicago to Lansing. It blew out a tire instantly, and they were my first call. Not being sure what to expect, their staff somehow fit us in, installing a new tire in under an hour. Fantastic customer service from owner to mechanics. My family is so grateful! read more

During an routine oil change they found my lower ball joints were bad. They fixed it and did a alignment.

We sustained a flat tire and we're desperately trying to get home from vacation. M&W was amazing. Customer service was awesome. The waiting area is equally awesome. They got us in and out (we didn't have an appointment) in about 45 min. Couldn't recommend this business more for your tire needs! read more

We had a flat on a special type of tire. Mark and the other service rep very quickly found the tire we needed and got us a flatbed in 15 minutes! We were back rolling to our destination for the July 4th celebrations in an hour and forty minutes since our blowout. We even got a follow up message asking how we were doing. Thanks to the flatbed driver who was awesome as well. read more

Straight ripoff, don't go here unless you want to spend a fortune for routine repairs! I just went to get my brakes replaced and they wanted to charge me almost 6k for stuff that I didn't ask for. Said I needed my coolant replaced even though I just had that done 2 weeks ago. What a joke! read more

We had a flat tire on our trailer. Pulled up and they were very responsive and friendly

We had some issues with our tires and Mike at the front desk was able to get our vehicle in the day we called AND had the tires we needed in stock, so we were able to get a new set the same day. He was super friendly and professional, and made sure our needs were taken care of as fast as possible. Great place with reliable, honest service. Can't thank Mike enough! read more

The staff and service are always top notch at M&W. They are straight forward in their communications and do what they say they will do. Highly recommend. read more

My Camry Hybrid was due for 90,000 mile service and I chose to go to M&W since they had treated me fairly on the tires I had recently bought from them. Service was done well and in the expected time frame. Actual price was quite a bit less than the original estimate because there were things which did not need to be done (like alignment, and less fluid required). My wife then decided to have M&W service her Camry as a result. She was pleased with her result, as well. read more

Beware! We've used M&W for many years for our oil changes and tire rotations. Those services were fine. However, almost every time I was there for an oil change they's "find" something else that needed to be fixed. The cost range was generally between $200 and $1400. Each time I'd ask them for a printout of the work they thought was needed, I took my car to our mechanic who does that work for us, only to find out that the work wasn't needed. From what I've seen sitting in their waiting area, this is the how M&W works. The last thing was that they said that I needed a new oil pan for $500 and that the screw which held it on was stripped so they had to do this work that day. I called my husband and he said that he'd be right over. That brought the owner out of his office after hearing this exchange, he went back into the work area and came out to tell me that they "found a way" to put the screw back in. I took my car to our mechanic and he said that I didn't need an oil pan or new screw. Beware!! read more

This is MY shop. My experience has been mostly with Don at the shop and sometimes Mark. These gentlemen are always professional, as well as kind, above all I feel this is an honest, reliable and trustworthy place to do business. I'll be a lifelong customer. read more

Took my 2014 Ram to M&W for an EVAP code P0441. Told Mike, the service advisor I wanted a smoke test to eliminate any issue right from the start. I got my truck back after over 400.00 and issue wasn't corrected. They get my truck in again and they said they now found the issue, now we are up to 640.00, I'm good with that because now it's fixed, or so I thought. I asked Mike what they found when they did the smoke test and he informed me they didn't do a smoke test because they were out of smoke. I was told to bring it back and the smoke test would be 157.00, after already requesting it from the start and not getting it done. I've caught them in quite a few lies, Mike told me the tech spent many hours diagnosing issues with my truck, mind you they called me at 1:15 pm to get approval to move forward and then at 2:15 to let me know it was done, that's not many hours, that's 1 hour. Now they want to charge me 157.00 an hour to further diagnose my issue, I do not recommend this place to do anything that is actually tech related, basic brakes and tires maybe but if you have a serious issue, these aren't your guys!! And then had the nerve to tell me just because they replace something don't mean it's going to fix it lol. read more

Let me start by saying, I have some basic car and tire knowledge from a past job. Before I scheduled my appointment with M&W, I had already confirmed through the website that they carry the tire that I wanted. Mike was great to work with from the second I called in to schedule, you can do it through the website but I always like to talk and confirm parts availability - again past experience. I was given the option of dropping it off or waiting, due to my work schedule I picked waiting, and with 4 new tires and an alignment I was out of there in about 2 hours, which is incredibly reasonable! I had procrastinated for about a year on getting new tires because of COVID and not driving much, but I had forgotten how great my Escape can ride and how quiet it can be when you have a good set on! I was secretly convinced that the noise I was hearing was a wheel bearing going on, turns out it was road noise from the previous tires. They have multiple places that you can use while you wait including high-top table and chairs, and a couch and lounge chairs. The lobby was clean, staff friendly and informative, and overall it was a great experience! read more

I dropped in to get a set of tires. Since I was from out of town they got me in right away and had the job done in very reasonable time. Reasonable price and their safety check helped me avoid trouble. I had rear brake system failure that I had not yet known about. I had to wait to get that fixed. Very professional, friendly and responsible. I will use them again. read more

Summary of update: I appreciate a car service/repair shop which will tell you "This car isn't worth repairing any more." rather than doing the repair and taking your money. The longer review body: Our most recent experience was having two cars we were considering purchasing.This was prompted by my husband bringing his previous car in for maintenance: the staff mechanic had it up on the lift for about thirty seconds before bringing it down and saying in effect "Get another one. This car's frame is rusting out. Badly." (The car in question was 23 years old, driven entirely in rural Michigan, so the verdict was not unexpected.) As an added touch, Don(?) took a moment to reminisce about the cars we had prior to the pair that rusted out. Call it 19 years ago....good memory. Good customer service. read more

For a real honest business to trust , this place is it.Quality work and friendly service.

I came in due to hitting debris on the road which left me stranded near Benton Harbor. While the guys initially seemed nice and helpful, they totally lied to me about how long it would take. I got there around 10am to replace two tires and they didn't have them in stock. They told me by 1:30pm, they should have the tires and would get them on immediately. Of course, this is a long time, but I understand that they can't help how long it takes for the delivery guy. I don't fault M & W for this part at all. By 3pm (a full hour and a half from the time I was given), they finally got them in. Had they told me that it would take until 3pm to get the tires, I wouldn't have been upset at all. However, because they didn't update me, I had no idea. I had to ask and he told me 2:30. This was also untrue, because he didn't get there til 3pm. Guys, don't lie to your customers. Give us the worst case scenario upfront, otherwise it looks like you're lying or lacking knowledge. What made this worse was that they then took a half hour to even begin working on my car AFTER getting the tires in. The bays were full, I get that. However, when you know you've had someone sitting there for 5 hours, you might want to make them a priority. Be proactive, call your delivery guy, and set a bay aside because of it. That's what true client service is. I agree with the other Yelper who said that they pay you lip service and not actual service. Would never come back here willingly. I'll also be letting my insurance company know that so they don't continue to recommend this place. read more

The crew at MW took great care of me and my 99 Suburban. Oil change, front brakes, all four tires, and a trailer brake controller. The pricing was all very competitive and they got my vehicle in for our appointment very quickly. We relaxed in the waiting room with TV/Wifi and free popcorn. You can't go wrong with this crew. Very respectful and honored the $20 off four tires discount. read more

These guys were nice enough to donate a set of tires at a Ducks Unlimited Banquet years ago. I of course spent more than I should on raffle tickets and needing a new set of tires, I dumped most of the tickets into that bucket. I won the "free" set of tires and went the next week to get them. After they were installed on my truck they presented me a bill for $600 with the explanation that because they were truck tires I had to make up the difference. (I would have to say 90% of the people at a DU banquet drive trucks) they should have put "$400 towards a new set of tires" on the raffle item. The time I went before that I ordered a new $2000 truck cap. I told them which one I wanted. I waited for it to come in, waited for an hour and a half to have them install it and then they noticed it got painted the wrong color. Huh. I waited a couple more weeks, another hour and a half to get it installed and it when they brought it out wasn't the same model cap I ordered. They wouldn't get me the correct one or even give me credit for this one because it's "special order" No shit! I wouldn't go back even if they tried to trick me with another "free" set of tires. P.S. I drove around for years with a cap I couldn't stand on a brand new truck because of these guys. read more

I had a hitch rack installed. Super product that was ordered and received overnight. Installation was quick. Service tech took time to show me the process. He had to tear the back of the car apart but it looked better then new when reassembled. Front staff know what they were doing. Quick estimate. Everybody was friendly and efficient. read more

They got me right in when I needed to stop on a road trip and get the oil changed. The crew was friendly, knowledgeable and very professional. Would bring my business here again anytime! read more

I ordered everything on line and set the appointment up on line, they called to confirm everything and when I went in to drop the vehicle off they were very courteous. Mike called me when the vehicle was done and Mark texted me a couple days later to make sure I was happy with the job they done. Always have gotten great service and friendly smiles over the years and will keep coming back. read more

M&W Tire has been taking care of my work trucks for few years now. They always do a great job. If they see any other issues wrong with my trucks that they are not in for, they let me know. Then I can make decision if I want to fix now or later. If there is a chance that something is not right, they are more than willing to correct it. Always get fast, friendly and reliable service. The cookies are nice too! read more

We've had three different vehicles serviced here and they have always been on schedule. They will do their best to get you in around your availability. Their vehicle inspection report is a great info tool, and all of their staff have been friendly and informative. Their Social Distancing in the store front is pretty well done and they have outside seating. Definitely will be back and will recommend to friends! read more

I've been coming to M&W for years. I have nothing but great things to say. Sometimes car repairs cost a lot. Sometimes,it takes longer than you thought. That's how the car repair business works. You should be happy you are being treated with honesty and integrity. Know who's fault it is that you came in for a tire, and they noticed you needed other repairs? Yours. You are the one overlooking basic maintenance. It their RESPONSIBILITY to tell you. No one is trying to trick you or take advantage of you ... ps, Don rocks! read more

I got my snow tires put on my car and while they had them change my oil. I assumed they would balance the tires and put the proper air pressure in each tire. I was wrong . Instead of 35 psi two of the tires were 48psi, one was 32psi and the other one was 28psi. I was glad my car reads the tire pressure and gives me a warning if it's incorrect otherwise I would have thought they did it right. Getting the snow tires put on which did not have to be mounted and the oil change was almost $250. I have no idea if they balanced the tires but if they cant get basic tire pressure correct I will go else where next time. read more

Marc the sales manager is very rude and disrespectful. He is only nice if you are using their service but if for any reason you change your mind, you will see is true color. read more

We were driving home from vacation and ran over a piece of metal on the interstate. Stopped at a gas station and were directed to M&W Tire. They had the size we needed and were able to work us in quickly so we could continue on or way home. Great service! read more

My husband usually handles everything car-related in our household, but he was not available today so it was on me. What a pleasant experience!!! From the friendly staff to the prompt service to the clean and cozy waiting areas. Plus, a total shocker was their massage chair! Yes, a free massage chair!!! It definitely provided some much needed pampering while I waited. No doubt that I'll be taking my car in for oil changes and service from now on! Thank you, M&W!!! read more

The guys at M&W tire know how to take care of business. Whether it's my work vehicle or my personal vehicle, they always welcome me and make sure to accommodate my needs. Most recently I ordered tires online and had them shipped to them for install. The guys were great and had my Jeep done in no time. Everything looked good and all the tires were perfectly balanced. They offer competitive pricing as well. read more

I always bring my cars here. Good service and friendly people.

Traveling to Michigan today, we had a blowout on the boat trailer tire. Called AAA and had someone come out and change the tire. I called M and W which was the next tire store on our way north, asked if they had what we needed, and if they could get us in and out quickly. Upon our arrival, Charles came out the door saying, "You must be the people who need the trailer tires!"He immediately took our car in and we were in and out in less than 40 minutes. We were very impressed with the fast courteous and complete service. read more

I'm all in favor of supporting local business, on top of that,giving someone more than one chance. Unfortunately, after purchasing new tires, coming in for a 'free' rotation, and then for a warranty repair on a flat, all three trips have been more than frustrating. It seems as if they have no problem giving you a time to come in, but I've had to sit for more than an hour all three trips before my vehicle even makes it into the shop to get looked at. Customer service is lip service. There are plenty of tires shops in Benton Harbor and surrounding, I'm headed elsewhere next time. read more