I needed semi urgent tree removal and they were able to fit me into the schedule. They have the…read moreright tools and equipment to do the job quickly and efficiently. A four man crew was able to take down a very large tree using a crane and bucket platform. I was very impressed with their professionalism.

Update: As the response appears to focus more on explaining or excusing the employee's behavior…read morethan acknowledging full accountability and ownership for her actions, I thought it would be helpful to provide additional clarity regarding my concern. Specifically, the tone and manner in which she spoke to me were condescending. This was not simply a matter of disagreement or a misunderstanding of what was said; it was about how I was spoken to and treated as a customer. For clarity, condescending means speaking or behaving toward someone in a way that communicates a sense of superiority--as though the other person is less intelligent, less informed, or less deserving of respect. Examples of condescending behavior include: Talking down to someone: Explaining or responding to them as though they are incapable of understanding something simple. Using a dismissive or superior tone: Speaking in a manner that minimizes the other person's concerns or suggests their perspective is not worthy of serious consideration. Being patronizing: Using language or a tone that may appear polite on the surface but communicates disrespect or superiority. These descriptions accurately reflect my experience during the interaction. My concern is not that the employee was unable to accommodate my request or that we disagreed. My concern is the manner in which I was spoken to after I raised a legitimate issue. I would appreciate a response that acknowledges the impact of the employee's conduct rather than primarily providing explanations for why it occurred. Accountability means recognizing that, regardless of the employee's intent, the way the situation was handled and communicated was inappropriate and negatively affected the customer experience. Disappointing Customer Service and Poor Communication My experience with Flower City Tree Service was unfortunately overshadowed by significant communication, scheduling, billing, and customer service issues. We had specifically scheduled our tree trimming for a Friday. Because I work from home and have a newborn and a dog in the house, the scheduled date mattered. We made the necessary arrangements in advance to accommodate the workers, equipment, and significant noise associated with tree trimming. Despite that agreement, the crew arrived three days earlier than the scheduled date without any prior communication or approval from us. When I questioned why they had arrived early, I was told that the crew wanted to get out early on Friday and therefore chose to complete our job earlier in the week. That may have been more convenient for the company, but it was a significant inconvenience for the customer. A scheduled appointment should not simply be changed based on what is most convenient for the business without first contacting the customer. A basic phone call or text asking whether the earlier date worked would have been sufficient. I want to be fair and recognize that the gentlemen who actually performed the work were professional and courteous. In particular, the arborist with the bear tattoo was helpful and receptive. I explained that I wanted the tree trimmed a little higher, and he indicated that he would accommodate my request. I appreciated his professionalism and willingness to listen. Unfortunately, my interaction with the office was entirely different. I called and left a message because I wanted to discuss the unexpected scheduling change and provide some feedback regarding the communication and overall completion of the job. When I subsequently spoke with Julie Bunn, I found her manner of communicating with me to be extremely unprofessional and condescending. During our interaction, I was repeatedly interrupted and spoken to in a raised voice while attempting to explain my concerns. As a paying customer, I found the manner in which my concerns were handled unacceptable. The interaction did not end with the phone call. I also received text messages on my personal phone from Julie that I considered unnecessarily aggressive in tone. Rather than feeling that the company was interested in understanding or resolving a customer's concerns, the interaction became confrontational. What is most disappointing is that these issues were entirely avoidable. I was not calling to create a confrontation. I was attempting to provide reasonable feedback about an appointment being moved three days earlier without notice and to discuss concerns regarding the completed work. Instead of receiving professional customer service, I experienced an interaction that only escalated my concerns. The field crew deserves credit for their professionalism. However, good workmanship alone does not excuse poor communication, unexpected scheduling changes, billing discrepancies, or disrespectful treatment when a customer raises a concern. Based on my experience, I cannot recommend Flower City Tree Service.

What a pleasant experience! The original guys who came out to look at our diseased tree were…read morecertified arborists; provided honest information about the tree with three large cankers that wasn't going to fall immediately, probably in a year or two! We elected to have tree removed and our lovely neighbor granted driveway access including trimming bushes as needed. Turns out on the horribly cold snowy rainy day they came they elected to climb tree rather than use a lift. They did a spectacular job! We went out anticipating a need to do some clean up...not a stick, log leaf or sawdust anywhere...area was absolutely spotless. Price was very competitive; couldn't ask for any better experience.

Monster Tree Service is a first-class service provider in Rochester, NY. Liz Bean promptly provided…read morea professional estimate and her team promptly delivered on all her commitments. Highly recommended!

Terrible customer service. Called for 2 weeks, no reply…read more When you need someone in a hurry dont call this guy you wont get any return response

After spending numerous weekends digging and chopping and trying to remove a stump in our backyard…read morewe finally decided to call in a professional. My husband and I were very hesitant as we knew it was going to be expensive. We decided to get a couple quotes and Chris was the first one to get back to us. We sent him a picture and not only did he give us a very fair quote over the phone but told us he could come the next day! Other tree companies that we reached out to couldn't come to our house until a week later and that was only for a quote. Chris showed up as promised (even though it started to lightly snow) and removed our stump in around 20 minutes. He is professional and his stump grinder is AMAZING (it moves by remote control!). I wish we called him sooner and I would definitely use Chris's Affordable Tree Service again!

The owner of canopy Kings came to my home to give me an estimate. He was professional, kind,…read morerespectful, and frankly, one of the nicest people I've ever met. After he gave me a written estimate, we set a date for the work to commence. canopy Kings came to my home to give me an estimate. He was professional, kind, and frankly, one of the nicest people I've ever met. After he gave me a written estimate, we set a date for to commence. They showed up on time early morning, worked nonstop until almost and completed a very difficult technical and dangerous project with Absolute ease and precision. In addition to aesthetically my 5 acre parcel and trimming the trees, a minimum of 15 feet away from my and adding more light which intern will add more growth to my plants and my grass, they also removed a very Tree Removal where a 2 ton branch was dangling over my . This large tree branch has been something I've been extremely worried about and they took it down in less than an hour without a hitch. I give them top ratings for everything to playing good people. I'm hiring them again to do a job clearing some pasture acreage my home and I'm so pleased that I'll be able to use their services again. I rarely do a review, but in this case they deserve it I highly recommend them above any and all other service companies that I've ever worked .

Alex came and gave me a fair price to remove a dead tree from a house I was selling that same week…read more He also removed some limbs from another tree that were threatening the neighbors wires. He was caring, wonderful to work with, polite and cleaned up the remaining brush. I would highly recommend him. Great service!!

Exceptional work! Al's Tree Service was affordable and responsive. Got the job done quickly and our…read moretrees look great! We will definitely be recommending to friends and family. Thank you!!

We always call Al when we need help with our trees. He is very efficient and knowledgeable and…read moreoffers a fair price for good work. We have used his service many times over the years, and most recently we needed his help when a large tree limb came down on our garage during a thunderstorm around dinner time. Al offered to come out that night, but we felt we could wait until morning. Al and his helper Dave came to our house promptly at 8 a.m. the next morning as agreed. They cleared the limb and debris from our yard within an hour. We highly recommend Al's Tree Service, and we're going to call him next week to trim other trees in our yard.

crew arrived on time.we had communication problems but managed to navigate. needed plywood to…read moreprtotect our yard and they did go & buy it at home depot as i was adamant before starting. job took 7 hours and they worked for their pay. crew boss came & got me many times to check what areas were getting trimmed etc. he was concerned. wanted me to be happy. they carefully removed limbs from overhead wires etc. i had forgot to bring in my glass gazing ball & stand, and the boss knocked on door and had it for me. trees shaped pretty good. main concern was overlying branches on our roof & neighbors. excellent job of taking them down. clean up was amazing and spotless. even with language barrier, they were professional and took time to include me in the job as they worked. reasonable price for 2 extra tall locust trees over 40 yrs old. price came down when we paid cash. derrel sales guy very nice.. our crew were very respectable and again i was so pleased with the clean up.. needed that plywood with the massive machine they brought but it worked so well. a++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++ thank you kb irondequoit n.y. 8-13-2026

I allowed KD Tree Service to use my driveway and unravel my fence to gain access to take down my…read moreneighbor's trees. When I got home, I found the following: * both of my gates were wide open when I specifically told the gentleman who came to my house the evening prior that I have dogs, and the fence and gates needed to be secured when they were finished * the fire pit was left in shambles * lawn carpet and chairs sloppily left by the fence and not returned to where they were by the fire pit * my back yard was completely torn up * pavement crushed at the fence line * front lawn near the street has deep gouges from the big white piece of equipment left on my yard; landscaping bricks disrupted and not reset * new/unused large recycling bin has some sort of a fuel box and Byrne dairy food containers, and garbage discarded in it; as they operate in the city, they know it is NOT for garbage and there could be fines involved. I never would have agreed to this if I thought there was going to be such carelessness and disrespect to my property. I'm sure my neighbor will give them a great review because the trees are down. I'm not the paying customer so it seems they don't care. I sent two emails, a text and a Facebook message with no reply or acknowledgement.

My neighbor had a 70-foot cottonwood adjacent to my property line. The branches of the tree…read moreoverlay my yard, pool and landscaped areas. I had several white pines and a pin oak in very close proximity to the cottonwood. Every wind storm brought many limbs into my yard. The neighbor decided to remove the tree. using J.M. Tree Services. I was amazed they were able remove the entire tree with no damage to my landscaping and trees. I'd highly recommend the form.

DON'T CALL J.M. Tree Service! Even if u are a Senior when…read moreyou request a free estimate, the owner Josh will come to your house and give you an inflated amount, request a 25% deposit at the time of the estimate and a signature. I thought the signature was for the proposal not the contract. Later when you compare prices with other arborists and say 'No' to going forward with the job from JM Services ...you will lose your deposit. I chose to lose $400 bkz I did not want to lose MORE by going forward with the job.

July 1st the tech sprayed my lawn and completely burned it out. 12 phone calls and pictures sent…read moreand 0 response. They don't care or won't even come look at it. Horrible customer service. Everyone should cancel their service.

Repeated texts and Phone calls. Techs coming to look at our lawn. Nobody knows nothing…read more Cancellation after cancellation. My lawn is burnt from too much weed killer. Never again will we use tru green and I hope to spread the word. Horrible company. If I could give ZERO STars I would.