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    New Motifs

    5.0 (2 reviews)
    Open 9:00 am - 9:00 pm

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    Crate & Barrel - Elm desk

    Crate & Barrel

    (156 reviews)

    $$$

    Woodland Hills

    Came in for their wedding registry event and had fun! We were unfortunately booked in for the wrong…read moreweekend, so our names and info weren't on their paperwork Prices are pretty high, but looks like better quality.

    Extremely Disappointed - Worst Delivery and Customer Service Experience…read more I have never been so disappointed with a company. I ordered a sofa from Crate & Barrel almost three months ago. At the time of purchase, I was told delivery would take 4-6 weeks, but I ended up waiting nearly 12 weeks. After all that waiting, my delivery was finally scheduled for today. The driver called me and told me to open the gate. I explained that my address doesn't have a gate and that he was at the wrong house number. He simply said "OK." A few minutes later, I received a text saying my delivery had been canceled because I didn't open the door--which was completely false. I then spent three hours on hold trying to reach customer service, only to be told, "We're sorry," and that the earliest they could reschedule was next week. No real solution, no urgency, and no accountability. Because I trusted Crate & Barrel's delivery schedule, I took the day off work to be home. I had also arranged for another company to pick up my old furniture, so now I have no furniture at all. To make matters worse, I'm hosting a party tomorrow and now have to rent furniture because of Crate & Barrel's mistake. For a company that charges premium prices, I expected premium service. Instead, I experienced poor communication, a failed delivery caused by the driver's error, and customer service that showed no willingness to make things right. The lack of accountability and concern for customers is shocking. After waiting three months, this is how Crate & Barrel treats its customers. I will never shop here again and cannot recommend this company to anyone.

    New Motifs - homedecor - Updated September 2026

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