I rarely leave negative reviews, but after my experience with Hanover Lube & Brake under its new…read moremanagement, I feel obligated to warn others.On July 17, 2026, I received an estimate of approximately $2,600 to get my 2015 Ford Explorer through inspection. I specifically told Scott that I only wanted to perform the repairs that were absolutely necessary. When he said the vehicle needed mufflers, I told him I would rather replace them myself because I wanted something nicer than inexpensive aftermarket mufflers.Over the course of several conversations, my wife and I repeatedly asked Scott what type of mufflers would be installed. We didn't ask once--we asked multiple times because this was important to us. My wife even specifically asked if they would be Ford OEM mufflers. Based on those conversations, we came away with the clear understanding that Ford OEM mufflers would be installed. That understanding is the reason I authorized Hanover Lube & Brake to perform the work instead of purchasing and installing the mufflers myself.When I picked up the vehicle on July 21, I had an unpleasant interaction with the new manager, Mike. Because the shop was already closed, I was told I had to sign the invoice before I could receive my keys, so I wasn't able to thoroughly inspect the vehicle until after I left.When I stopped for gas, I immediately noticed that inexpensive aftermarket mufflers had been installed instead. One of the pipes was dented, and the mufflers already had surface rust. That was the exact situation I had tried to avoid from the beginning.I texted the shop that evening to express my concerns. The following morning, Mike told me they had installed "OEM fitment" parts. That was the first time anyone had used the phrase "OEM fitment." It was not the understanding my wife and I believed we had after our conversations with Scott regarding Ford OEM mufflers.After I had time to cool down, I tried to reach a reasonable compromise. I asked if they would provide and install a pair of exhaust tips so the aftermarket mufflers would at least have a more factory appearance. Instead, I was told that if I purchased the tips myself, they would install them. I wasn't looking for an expensive repair or anything extravagant--I was simply hoping they would make some effort to address a situation that I believe resulted from the misrepresentations made during the estimate process.What disappoints me most isn't simply that aftermarket mufflers were installed. It's that I made my decision based on what my wife and I understood after repeatedly asking what parts would be used. Had I known aftermarket mufflers were going to be installed, I would have purchased and installed the mufflers I wanted myself. Between the communication surrounding the repair, the customer service I experienced afterward, and the unwillingness to offer a meaningful resolution, I cannot recommend Hanover Lube & Brake. If you choose to do business here, get every promise about parts in writing, ask for the manufacturer and part numbers on your estimate before authorizing repairs, and inspect the work carefully before leaving the shop. The really funny part is, that after I tried so hard to work with the shop, they said I was just looking for something for free. Go figure. At least they stayed in character. In 40 years of dealing with probably close to 100 repair shops, this is absolutely the WORST experience I have ever had. BEWARE of the new management

Our many experiences at Hanover Brake and Lube have all been excellent. Competent and friendly…read more staff who explain things thoroughly. Fair prices too!

I would put 0 stars if I could. We took our car to get an estimate on getting the roof painted…read more The estimate we received was in the range that we were willing to pay. The day after we dropped the car off we got a phone call stating that some parts were broken during the removal and our new total would be an additional $800. The person that did the estimate said he would still honor the estimate since these parts were never discussed that they needed to be remove. I called the shop to make sure that we would not be charged the extra amount and spoke with Tracy who told me that we will have to pay for the parts or they will not do the work on our car. So now they are holding our car hostage until we agree to pay for the parts. Take my advise and NEVER use this company they are very unprofessional and do not stand by their estimate!

Very reliable, professional workmanship, my car looks like new after hitting a deer! Tremendous…read morecustomer service , very honest, and respectful. I highly recommend this place!

Fast, trustworthy and far better prices for repairs then the dealerships. Last repair estimated at…read moreideal Hyundai for front brakes and rotors and an air intake boot was $585. Lawyers did the job (and did it right!) for $382! Great, family service and they tell you straight up what's going on with your vehicle. My favorite repair place since moving to Thurmont

Very disappointed at the way my mothers concern was addressed. Based on this experience, I would…read morehesitate recommending this business.

The insurance company made us take our car to another body shop in the area. Two days after we…read moredropped it off, they more than doubled their initial estimate. I left D&J a voicemail at 4:30 on a Friday night to get a second opinion. He called me back within 15 minutes and explained all of my options better than the other shop and the car insurance company combined. Then, on Monday, once I had seen the car and taken pictures, he gave me a $100 solution to what the other company wanted $3300 for (and should have seen in the first estimate) and said another piece they claimed needed to be fixed was structurally sound. He offered to work with me to get secondhand parts to fit within my budget if I chose to salvage the car or drop the insurance claim- and I never paid him a dime for his services! I wish I would have taken our car to D&J instead of going through insurance and the other company. They are honest, communicative and truly have the customer's best interests in mind!

My vehicle was rear ended about two months ago. I contacted my insurance company to report a claim…read more They recommended I use Mike's Auto. I had my vehicle towed there that same night. I went the next day to get several belongings out of my vehicle. I spoke with Mike (owner) and asked him if my vehicle was totaled. (It was pretty close to being totaled). He laughed and said it was no where near being totaled, and it was only about 5,000 worth of damage. I used to work at a car dealership, I know how a body shop works. They don't want it to be totaled, no money in their pocket. I immediately called Bill's Auto Body and had my vehicle removed from Mike's and towed to Bill's. They did an estimate for 10,545.43. And it only needs to be 11,500 to be totaled. So YES, it was in fact very close to being totaled. Bill's were absolutely amazing to me!

I have a mercury mountaineer that has given me a million headaches! I had my cv axle replaced 3…read moreTIMES and STILL had the same problem. Aric looked at my car for 10 minutes and found the issue that ALL the mechanics I went to before had missed. My car now runs smoothly!! Not to mention the price was LESS THAN HALF of what I paid the other mechanics who didn't even fix the issue!! He offers all the benefits of a garage WITHOUT the insane price gouging!! You pay what he pays for parts and his labor cost is beyond reasonable! He doesn't turn a 1 hour job into 5 and also communicates promptly. He doesn't try to convince you to spend more, he gives you his opinion/manufacturer recommended services and leaves it at that. Whenever you're ready he'll be there! Great work and I would 100% recommend these guys!

Great service and got me back on the road ASAP. Broke down 150miles from home on the interstate…read morelate on a Friday. Called them as the nearest shop open before i called AAA. They were waiting for me when I got there. Water pumped had failed. Parts store closed. Gave me a ride to a nearby motel. By the time I walked to the shop after breakfast Saturday morning truck was already on the rack with a new pump getting installed. Guys were as helpful as I could have asked, clearly already busy but in my circumstance worked to get me on the road as fast as possible, and the cost was better than fair. Can't thank them enough.

We needed to have a vehicle towed after it was unable to be started. We called AAA and they sent…read moreout a tow truck from this company. The time it took for him to arrive was acceptable. That's where anything positive ended. First, he was rough with the vehicle, hitting the chains against it and handling it like it was a junker. He worked very quickly but not carefully. The garage was 3.2 miles from where the vehicle was towed from. The driver claimed he made a "wrong turn" and the trip ended up being just over 3.5 miles, which isn't a huge issue except he could charge more for going over the half mile mark. That short of a distance from start to finish should not result in a "wrong turn." The garage we had it towed to requested the vehicle be placed at a certain place. The tow truck driver was uncooperative with this request, and placed it where he felt like placing it. As he was removing our vehicle from the tow bed, he did not fully lower the bed and dropped our vehicle a foot onto the ground, causing the rear wheels to bottom out. Completely unacceptable. While we did file a complaint with AAA and the tow company, the tow company was just a single entity and the driver was the owner, who did not offer any kind of apology. In fact, he hung up mid-discussion. I would never trust my vehicle to this company for anything. The kind of service we received was rude and disrespectful. We've had other tows from AAA which were wonderful and when the time comes to need one again, we will be sure to request that this company NOT be dispatched. Treating someone's personal property so poorly creates a very negative image. I want to share this so that others' don't suffer the same experience.

If you are searching for a good, honest mechanic, search no more! This is absolutely the best…read moreplace I have ever taken my vehicles. They are quick to service and honest with what is needed. If you feel like you may have been taken advantage of somewhere else, take your vehicle for a second opinion. I can guarantee you won't be disappointed. Love the people who own and run this place!

Just when I thought to give up on my truck I thought hmm maybe I should take it somewhere, my…read morebrother reminded me of Paul's shop. My truck was in rough shape a shock was bouncing around and rusty crossmembers, old crusty fuel lines. After CMP's magic my truck runs as good as when I first got it, while being swamped with work my truck was done in a timely fashion and Paul communicated everything that might need to be done or what he thinks would be the best option. Very hard to find a reputable shop that does nice work and have a very personable experience if you have a truck that your about to give up on make sure you stop into CMP

The owner, Paul, is a real stand up guy! I personally have zero knowledge when it comes to the…read moreautomotive world & it is very apparent to anyone as soon as I walk into a shop with car issues. A few years ago, something starting rattling under my hood so bad to the point where I couldnt stand the noise anymore and finally went to a local dealership. I was tight on money at the time and my heart sank when I was told that it would cost me $500 to fix... at that point, I was damn near ready to just trash my car completely. Wanting a second opinion, I reached out to Paul. He told me to swing by his shop and let him take a look at it. When I got there, he was in the middle of working on another vehicle but he dropped what he was doing to come over and take a look. He started laughing and shaking his head, took his wrench, tightened a bolt for me and the noise instantly went away. I tried to pay him something for his time but he refused. Most auto shops could care less about you as a person; they just want their money. And if you're someone who is ignorant in that area such as I am, they're going to find a way to get it. Paul could have easily done the same, but he was honest instead and I will forever be grateful for that!!! Never going anywhere else... I highly recommend this place. Support your local businesses and go check out CMP the next time you're experiencing any issues. You wont regret it