If I could give zero stars, I would. I dropped off five hoodies -- all with their drawstrings --…read moreand the most expensive one came back missing its strings. Instead of taking responsibility or even attempting to resolve the issue, the woman working there immediately got defensive, raised her voice at me, and told me to "check my house," as if I don't know what condition my own clothing was in when I brought it in. She did a bare minimum, one-second glance in the back, claimed she didn't see anything, and promised to call me before closing. Of course, she never called. The complete lack of professionalism, accountability, and customer service is unbelievable. If you value your clothes -- especially anything designer or expensive -- do NOT bring them here. Absolutely terrible experience.

Never before has a dry cleaner damaged one of my garments but this place has managed to do it in…read moreunique ways each time I gave them my business. The first time a button was destroyed upon pickup, I chalked it up to me misremembering, thinking I must've broken it myself. The second time, the top button of a nearly brand new suit jacket came back shattered & half of it missing, with the item tag for the pants stapled directly into the fabric.

Absolutely terrible business. Do not trust your clothing here. They will destroy it and take no…read moreresponsibility. They shrunk my husband's very expensive suit and completely deny it. When confronted about it the owner screamed in my husband's face and slammed the door on him. Awful. Do not take your clothing here. The seams are coming apart on his custom suit and both the jacket and the pants were shrunk. Unreal.

Wow!!! Never in my life have I experienced such unprofessionalism. Brought my suit there for dry…read morecleaning only to have them shrink it and cause some of the seams to come apart. Can only happen if was put through the washer. They denied washing it although it clearly was shrunken to the point of it being unwearable. Refused to take responsibility. Was yelling at me, laughed in my face and told me "good, sue me. You have to prove I washed it" walked away from me and went to the back of his store. Mistakes happen, I get it. But own up to them and do the right thing. Clearly they shrunk my suit. Not just a little. Legs 2.5 inches shorter. Sleeves 1.5 inches shorter. Seams coming apart. I'm pretty sure nobody reads reviews on laundromats and I have never in my life submitted a review of any kind. But the way this owner refused to rectify the situation and his rudeness cannot be ignored. Will def submit a complaint to the BBB at the very least

All around positive experience. Plaza Laundry is clean and…read morethe staff are professional & friendly. I especially appreciate their willingness to help when needed.

This is the best laundromat in the area. They have plenty of machines and the staff is friendly…read more Drop-off service takes between 24 and 48 hours. Open long hours for convenience.

They only get 2 stars because they offer same day drop off service and they are close to my job. My…read morefirst time going to this place and I won't be back. #1. My clothes did not smell fresh. They didn't stink, but they didn't smell of detergent and fabric softener either. #2. When I go to pick up my clothes. I realized, THEY ARE NOT MY CLOTHES!!! Like seriously. How could that happen? Luckily, we were able to contact the guy who had my bag and exchange within a few hours.

Overpriced and Ripped off. I dropped off a suit at 9:25 am and said I don't need it until the next…read moreday. She asked me if I needed it rushed. I said no anytime after 5 is fine. Well she charged me at their Overpriced same day service. The next day I asked the owner how their same day service works and how much it was. He said drop off by 9 am pick up by 3 pm same day cost $18. So when I questioned why I was charged for this service when I was picking it up the next day he tried to change his story. Their sign also say there is an extra charge for "same day" service not overnight service. It was my first time and last time going there. I like to support local businesses but not this one. And by the way their listing shows in business for 10+ years. Its a lie. They are new at this location. Its why they only have 39 (now 40) reviews. I've been going to other businesses in that complex for years. There were not there.

I started coming to this cleaner after I had a terrible experience at another place nearby. They do…read morea good job w shirts/pants. However, I had two incidents where they supposedly had to charge me a debit card fee!!! One time, the man told me the minimum to use my debit card was $15! My shirts are only $7. I explained to him I didn't have cash and I also told him there was nowhere in the place where it said minimum card purchase was $15! He said he he had to charge me and we started arguing about until he said ok and didn't charge me a fee! Then again, same incident happens with the lady there a few days ago. My total was $7 and again she said she had to charge me $1 fee because I didn't have exact amount. I immediately asked her what the minimum charge was and this time she said $12. Still no signage of this anywhere in place! I did google this and this is NOT LEGAL! There should not be minimum fee charges that exceeds $10!!!! So I don't know what kind of games they are playing there but if it happens again I will file a complaint with BBB!

I've been going to this lady for almost 15 years. Perfect job every time! She's taken care of…read morestains on my Canada Goose jackets, oil on some designer ties I used to wear, and I couldn't have been any more satisfied with her timeframe! Alterations have been a breeze with numerous family members going to her for some last minute fixes!

Came here to have an evening gown dry-cleaned after wearing it to an event. I notified them that I…read morewould be wearing it again in two weeks, so I needed it spot cleaned. When I went to pick it up, a day before my event, she had said that she tried her spot-treatment, it didn't work, so she left it be. Not one person bothered to call to tell me that I would need to take it somewhere else. I was obviously upset to see the dress in that condition and no one bothered to apologize either. They put me in a terrible situation where I had to Google options to clean my dress just hours before my event. Would not recommend for important events.

I was tatally blown away. I brought a pair of ladies pants size large and a two piece pant set for…read morecleaning. When I to pick up the clothes near the pants in parentheses "medium". When I questioned the notation I was told that the pants were and big and cost more to dry clean. Then he proceeds to show me a pants that were definitely not a size large and informed me that size was regular price. I told the clerk this was my first and last time I would use their services. The response was okay.

Been using for a few years. Previous owners were great but my understanding was they had to sell…read morefor medical reasons. It's not the same with new owners... A few weeks back i took my motorcycle vest in to get a few patches (2"x2" +/-). Previous owner would do them no issue for $5-10 each. The new owners want $20. I took them to an alternate location and paid $8 Today, i picked up my work shirts. I dropped off 2. They were "machine wash only". She told me $4.95 for ma hi e wash and said cost is the same for dry clean. She told me it was because of the size!!! I picked up my shirts she had ($1.95 ea). I asked why they were $1.95 and now $4.95. Her response was "let me get my husband". I left and took them to Astor on 35 and Hazlet Ave. They are $2.25 each Bethany tried to rip me off thinking i wouldn't ask!!!