I can't say enough good things about Capital Region Physical Therapy. After my complete ankle…read morereplacement, I worked with Dr. Mackenna Jordan and the team, and from Brett Sears, the owner, to every staff member, everyone was professional, caring, and compassionate. They made therapy fun while still pushing me to challenge myself every step of the way. Dr. Mackenna was incredibly creative in her approach, and the whole place has such a positive, family atmosphere -- even the music adds to the great vibe! I'm so grateful for the results and for the genuine care I received. I can't thank them enough! Jim M.

Great ..McKenna was careful and thorough. I am grateful to her. She made it fun and easyread more

I brought my daughter to Kelly for knee pain. Kelly was very thorough in her evaluation of my…read moredaughter and provided helpful information in a format that was easy for us to understand. She was very patient and kind. We left feeling very encouraged with a solid therapy plan in place. This was an excellent experience! I highly recommend Kelly.

Kelly's attention to your specific needs is incredible. She listens, and she understands there's a…read morehuge emotional component with injury rehab (especially for athletes that just want to get back out there asap). She focuses your treatment plan to specifically address the big-picture issues, including proprioception as well as anxiety around trusting those muscles and ligaments again. I am extremely pleased with how quickly Kelly had me back out there, competing again in the sport I love.

Well it has been a few years since my last review of this business after 2 billing mistakes. I had…read moreinitially decided never to use them again because they just cannot get their billing straight. However, they have terrific practitioners. So, I decided to try them one more time hoping that maybe their billing staff had improved. They actually messed up the billing yet again. They sent me a copy of the insurance company billing instructions I had given them for my file. It specified the name of the insurance company and the exact address and contact information. They ended up sending the billing to a completely different insurance company - that has been out of business for many years - totally ignoring the information they acknowledged they had in my file. Although they have some terrific PT folks their ongoing billing errors create more aggravation than I am willing to deal with.,

Unfortunately, I cannot in good faith ever recommend this place. At my first appointment which…read morejust happened to be incredibly awkward, I was told by the "therapist " highly conflicting information. I went by what she said and asked me to do even tho I was extremely uncomfortable with her requests. Today I received a call from her telling me she has decided to change my appointments to another "therapist" that I don't even know! And all of this was done behind my back. I had zero input and also zero knowledge this was going on. This left me no option but to discontinue their "services". Yeah, they are "different" and not necessarily in a good way either. Be careful as you just never can tell what the ulterior motives are...

This clinic gave me my life back after I herniated my L4-L5. After seeing a different physical…read moretherapist with zero improvement, my surgeon recommended I come to Thomas Nicolla PT as a last try before getting surgery. Within about a month or so, Jay, the physical therapist, helped me gain my range of motion back and had me moving again. The stretches and exercises he gave me worked like magic and helped me overcome a debilitating herniated disc injury. Jay's humor helped keep me sane when I was depressed and barely able to move. It has now been a little over a year since I stopped going there and I've been keeping up with all of the exercises Jay gave me and I've been back in the gym doing my old workouts before my injury, pain free. This review has been a long time coming and I really can't thank you guys enough. Jay, you're the man and thanks for putting me back together!

They therapists are quite knowledgeable and helpful in plans for recovery, and explaining why…read morecertain exercises will help with recovery. They gave me video to watch to support activities at home in between visits. They were helpful with insurance processing as well.

Nurses are very miserable here and Dr Maier hands out meds like candy, dangerous meds no less. When…read moreyou call them out they hang up on you and send out letters saying they no longer want you under their care. Well, too bad. Stay away from this family practice.

I'm a patient at Albany Family Medicine, which is a CCP location, and I'm very happy there, so I…read morefound the Delmar location to be pretty disappointing. There is zero signage in the parking lot to tell you which of the several entrances you should use, and the signing over the doors is under awnings, so it's very difficult to figure out where you're supposed to go. Same thing once you get inside, you have to guess if you're in the right place. Everyone at the reception desk seemed absolutely miserable and completely uninviting. When a woman came in asking if she was in the right place, and complained in frustration about how hard it is to find what you're looking for, one woman made a snarky comment (under her breath, and after the customer had already walked away, but loudly enough that I could hear her) to the effect of "just follow the signs", but, as I said, it's really very unclear. The physical therapist I saw, Jessica Kaplan, was very nice, but she was overshadowed by the rest of my time there. Overall, not a place I would recommend to anyone.

Had my shoulder therapy done here after a rotator cuff repair. Amazing how nice everyone was. Rick,…read moreone of the PTs, really works hard at getting you better and also makes the sessions enjoyable. This place is so much better than the factory PT place over by UAlbany. I highly recommend this place. I am much better now and it's because of the therapists at this place!

This is by far, one of the worst providers I have ever been referred to! My first appointment…read moreconsisted of Svetlana Koltin suggesting I purchase about three different supplements from her and attend the Pilates class that she teaches on the side as she moved my arms around (I was being seen for shoulder issues) and made measurement notes. I received no treatment, but was somehow billed for both evaluation and therapeutic exercise in my first visit. I came for a second visit three weeks later, as I was hesitant to return after my first appointment. My treatment in this second appointment consisted of Lauren Leone sitting me in a room with a heating pad that smelled like old, dirty, wet socks for 15 minutes before coming back with three pages of exercises and a used red tension band. She told me which exercise to do and how many reps to complete, then left the room while I did most of the exercises. She seemed completely disinterested in how I was doing the exercises while in the room, so I had to continually ask if I was doing them the correct way. If I had known the extent of my treatment would have been following a worksheet with brief descriptions and pictures, I would have consulted Google and saved myself the copays. It was clear that Lauren was getting ready for the end of her day between her stops in my room to "see how I was doing." I came back for my third appointment and was told that Lauren wasn't going to make it in and that they had called to leave me a message. I checked my phone, and sure enough there was a message an hour before my appointment stating that it had been cancelled. I was very upset by this, so I just walked out and called them a few minutes later to cancel all future appointments with them. As if their sub-par care isn't bad enough, their customer service gets even worse. A few days ago, I received a billing statement from Albany Physical Therapy stating that I owed them money, which was confusing to me as participating providers on my health insurance (PPO plan) cost me a $20 copay for each visit, which I had already paid. I called my health insurance and was informed that no claims had been submitted. When I called Albany Physical Therapy, I was told the receptionist couldn't help with claims information and she'd have the office manager call me back the following day. I got a call from the office manager and I explained the situation to her: a) the billing statement was incomplete b) my insurance provider never received a claim for the first date of service. She spoke over me on several occasions, and when I got tired of that and started to continue speaking over her she got irate and said, "there's nothing else we have to talk about - goodbye" and hung up the phone. I immediately called back and told her I didn't appreciate being hung up on, to which she said, "I didn't hang up on you - I said goodbye. You're obviously a very angry and unhappy person and I have nothing else to help you with." I pressed her on the previously mentioned issues and she blamed my health insurance for processing the claims incorrectly. She also lied and said that she had an EOB for both dates of service (an EOB is only generated when a claim is submitted) She got angry, told me to "stop harassing" her and hung up the phone immediately. I then called my health insurance to find that they not only never submitted the first claim, they also did not submit authorization for treatment which is why I had a remaining balance for the second date of service - it was a penalty for no authorization. This is interesting to me, because the physical therapy office is the one that puts an authorization on file. Meaning, if they don't put an authorization on file, you get billed not only for your copay each visit, but also a $30 charge that appears as "services not covered" (because there is no authorization on file). Long (LONG) story short, they are not only lazy, outdated, and incompetent healthcare providers, they are also attempting to scam patients coming to them in pain in need of their help and expertise. DO NOT go here, and if you do, please check your statements carefully, as they are most likely billing you/your insurance inappropriately, which is also known as FRAUD.

Many. Very qualified professionals. Very busy plAce.....cannot always get an appointment…read more Convenient location on the edge of Delmar.

They told me to come in 20 minutes before my appointment. 6:40am the door is locked. Apparently the…read moredoor will open at 6:50am. That's just so unprofessional. Why would you ask to come 20 minutes early if you open at 6:50.