DO NOT USE AAGCab Service!!! I booked a travel appointment nearly a week in advance for pickup…read moreservice for my mother who uses a wheelchair. I booked the pickup time 1.45 minutes ahead of when my mother needed to arrive for her activity. I talked to the scheduler to express emphatically that the appointment was very important to my mother, and she needed to arrive on time. I was assured that the driver would arrive timely. I paid in advance for Roundtrip Service. I received a call from the Driver, 2.1/2 hours before the scheduled pickup to confirm that he would arrive on time. At the appointed pickup time NO DRIVER! I called AAGCab dispatch to be informed that the driver would arrive "in about 15-20 minutes." What!? The dispatch representative stated the driver was stuck in N/B traffic. Drivers in this area have been warned for OVER 3-MONTHS that N/B traffic for, 5-MONTHS would be difficult because of lane closures. Why is the Driver stuck in N/B traffic, when the Main Office is only 15 mins from our pickup location??!!!! Needless to say, I am extremely disappointed in the service provided by AAGCab Services. I am fortunate to have a car - I cancelled the pickup and return appointments and drove my mother to and from her event. It is EXTREMELY difficult to get my mother - who uses a wheelchair and has limited movement into my car. I was excited to possibly have a service that could be relied on to use for her future travel needs, AAGCab Service is not that company! It is not acceptable to inform the waiting paid customer, who received a call confirmation 2.1/2 hours before the appointment that the driver is stuck in traffic for a well-known congested traffic area! AAGCab Service must understand that individuals with disabilities and their families need to be respected. INDIVIDUALS WITH a DISABILTY DO NOT HAVE A LOT OF CHOICES. They TRUST THAT PAID services will arrive ON TIME!! I will be filing complaints with the BBB and the Washington State Taxi Licensing entity about the failure of AAGCab Service Group to meet their obligation to a person with a disability and a paid customer who paid in advance for services. I will be requesting a FULL REFUND! It is NOT OKAY to treat people with a disability in this manner. EVERYONE deserves respect that AAGCab did not afford my mother or my family. I am very, very concerned about this company and business practices. This is not the first review to reflect this concern. I should have paid attention to earlier reviews, while they are several years old, know that AAGCab Service continues to provide poor customer service in 2026!

Ridiculous! I had a 2:00 pickup scheduled for a 2:45…read moreappointment for my mother who is in a rehab facility. Got a phone call for pick up 30 minutes after the doctors appointment from this company. We had already had to reschedule. Really?? How unprofessional can you possibly be?

These wonderful people transported me from Cascade Hospital to Josephine Caring Community in…read moreStanwood. They picked me up in my hospital room they got all my stuff delivered me to Josephine in a friendly, safe, and rapid ride.

I have used the services of J&B Transportation for about 6 months. I have used them for transport…read moreto several medical appointments and J&B Transportation has always been on time. The transport staff is professional and caring. They make sure that the client is comfortable with all aspects of the process. This is very reassuring to someone who is wheelchair dependent and counts on others to make sure the loading and unloading is safe. I highly recommend J&B Transportation and they are my service of choice.

Used this agency several years ago following a serious hospital stay. They were able to provide me…read morewith personal care assistance at home. Recently I had an emergency need for assistance. They were willing to work with me. All the caregivers work was professional as well as caring. Highly recommend this agency

I do not know what I would have done without your caregiver's help with my husband and myself…read more Their kindness, patience and just knowing when to step in and help have turned a very stressful situation into one of peace and comfort. Caregiving is a very honorable profession and to us they are like angels sent by God. The office staff is always reachable, pleasant and helpful. Kudos to Home Instead Mountlake Terrace Washington! Pam and John Flotten