1. New Valley Pediatric Clinic

1. New Valley Pediatric Clinic

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La Puente, CA

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New Valley Pediatric Clinic

3.0 (2 reviews)
Closed Closed
Updated 2 months ago

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6 months ago

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8 years ago

Excellent office visit for our children with staff that are very good with kids. Also the office was very clean and up to date.

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Tanchoco Imelda, MD

Tanchoco Imelda, MD

4.7
(42 reviews)
0.9 mi

Our family first met Dr. T and staff in January 2019 when I needed a pediatrician for my 3 year old…read morethen. We just moved back in the area and needed a new dr as our old pediatrician at that time was located in Woodland Hills. Just wanted to say how much Dr. T and her staff has been like a family to us. My kids have never received care like the type of care we get at this clinic. For instance, there isn't ever a time where I couldn't reach out to Dr. T if I felt something was urgent. She always answers every concern, every question via text if I deem something important and needs her guidance or advice and yes, even when she's on vacation, which I appreciate so much more than she could ever know. The staff really makes us feel cared for and I feel like they are my "Titas". Tita Vangie and Tita J.Lo as I refer to them, who have answered my dozen calls for the past 2 weeks when my 2 year old came down with RSV and needed to be seen at the ER- from seeing us even before clinic hours to make sure we get seen on short notice, to setting up lab work at the hospital. They go beyond any expectations. We're so lucky and grateful for everyone at this clinic. To Dr. T and Titas, thank you for all the guidance and care this past couple of weeks. We are still not out of the woods with RSV, but I have peace of mind knowing they are just a call away if needed.

Dr Tanchoco is a wonderful pediatrician! She and her nursing staff have taken great care of our…read morefirst born.

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Tanchoco Imelda, MD
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Thank You!
Tanchoco Imelda, MD

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Mayflower Medical Group - Pediatrics

Mayflower Medical Group - Pediatrics

4.6
(24 reviews)
1.5 mi

Staff was amazing! The manager (I believe it was a manager) was so helpful. I cannot recall her…read morename from the top of my head (pregnancy brain). But she made my experience so pleasant and informed about a program for low income I was not aware. The medical assistant that treated my daughter is always so sweet too. Lastly, the pediatrician is always very thorough takes her time and very informative. Highly recommend this pediatrician and all the staff.

I Had visited few times to Mayflower since our previous Pediatrician Dr Joyce Chong retired and…read morepassed our kids records to Mayflower. I haven't had any issues until today when I visited to with appointment and online already checked in. The lady at the front desk does not have ability to listen to customers... she asked me to pay the copay amount of $20 and i told her I only can pay with Apple pay. She replied the clinic does not accept apple pay, and she didnt give me no other options. She asked me to pay with physical card and I told her that i dont carry physical card, so if they can email/text me the link to pay, i told her i will go home and pay with with my card. She seemed very shocked and seemed surprised that i cant pay the copay...Im not sure why she couldnt understand but she kept asking me that she sent the link to pay and asked me to pay. I explained again and again for 3 times that i cant pay right now but she was persistent to get the copay paid. I gave her a complaint and as I was telling her that i was upset, she got up and left the desk. At the end i was upset that she was an able, mentally stable adult but does not know how to provide basic customer service skills to customers. Doctor here is nice but unfortunately i will be switching pediatrician due to incompetent receptionist.... Just watch out for the lady... she seemed clueless working here and what het job is supposed to be.

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Mayflower Medical Group - Pediatrics
Mayflower Medical Group - Pediatrics
Mayflower Medical Group - Pediatrics

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New Valley Pediatric Clinic - pediatricians - Updated July 2026

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