I've always rented through Alamo because they're efficient and well priced. My experience with this…read morelocation was no different. Thank you for the excellent customer service.

I rented a car from Alamo through Costco, but the manager on duty (Morgan) refused to rent me a car…read morebecause she had never seen my Arizona drivers license before and it did not have a bar code. Costco confirmed that Alamo has the ability to manually enter the drivers license information, but Morgan refused to do so. Fortunately Hertz was more than willing to rent me a car.

If you have any kind of non-emergency problem during your rental, it's literally impossible to…read morereach a human being by phone. I'm not talking about the middle of the night, no matter what time you call there's nobody there. The phone system says it will connect you to a representative but it rings and rings and nobody answers, it just hangs up on you. I tried every combination and permutation of phone prompts and all of them ended up with them hanging up on me. So I'm driving around in "reduced power mode" with the check engine light on. Not exactly an ideal situation. If their website is working and you don't have any issues with the vehicle, Dollar (a.k.a Hertz) is probably ok. Heaven help you if you do have any kind of issue cuz there's nobody there to help you.

Well, the shuttle finally picked us up. Drove us to the hotel where the rental desk is located. It…read morewas pretty sketchy. The employee didn't even apologize for the delay. Got the car. I've seen worse rentals, but this one isn't that great, either. Cosmetic scratches and dings. 52,000 miles. I suspect that Dollar picked it up from some other rental company after they were done with it. I really wouldn't rent from these guys again. Pricing was cheap, but I'm not sure that the pickup hassle was worth it.

We rented a car from Enterprise at the Clearwater airport for a weekend trip. The vehicle itself…read morewas fine and we had no issues during the rental. The problems started after we returned the car. First, we left several personal items in the vehicle door. We reported exactly what was missing, and Enterprise told us they found items and would send them back. When we received the package, only part of our belongings were returned. Not surprisingly, the only items that came back were AirPods (which can be tracked) and a cheap pair of sunglasses. Over $1,000 worth of other items that were in the same place were never returned, and they claimed those items were not there. That is very hard to believe. Second, we were charged an additional $1,022 that Enterprise cannot explain. No one has been able to tell us what the charge is for. We had to file a dispute with our credit card company just to protect ourselves. Finally, trying to get help has been extremely frustrating. It is nearly impossible to reach anyone at this location, and calls are not returned. Email responses, when we did get them, were not helpful and did not address our concerns. Losing over $1,000 in personal belongings and being charged another $1,000 with no explanation, combined with poor customer service and lack of accountability, makes this a very disappointing experience. We will not be using this location again.

So I made a reservation online. I chose Enterprise because they "pick you up!" Except they didn't…read morepick me up, since it was the airport. Maybe there was a reason the website selected that location instead of a more convenient location. I took a ride share there. It was expensive, I think there may have been an extra charge because it was the airport. I wasn't thrilled. When I arrived I was helped by a really nice, cool guy. He was really friendly and seemed to be genuinely concerned with my experience as a customer. We had a nice chat. I was then assisted by someone else who guided me to the cars. She was very nice and very pleasant also. I got to choose from a few vehicles. This was great because I am very tall and I could stand to lose a few pounds. Okay, more than a few. Fine. I got a nice newer car. It was really dirty though. I guess I was more concerned with fitting comfortably in it. The car was fine. It was comfortable and fuel efficient. Good for my budget. I took it to the car wash but that didn't do the trick. I then suspected that Enterprise may have washed it before I picked it up but some of the dirt was just too attached. Who knows? I pre purchased fuel because I was originally planning to keep the car for a few weeks. I only ended up keeping it for a few days though. There was a change of plans. It was good news, except I had a full tank of fuel. I returned the car early, but it was kind of late at night. There was one guy that I saw working. He was not as pleasant as the previous Enterprise staff members. He eventually helped me with the return. He assured me the billing would be adjusted properly. I was all set. I called another ride share. For whatever reason, it took a very long time. PIE isn't a super busy airport so I was surprised. I did eventually get home in time to make a very important, but private phone call that I would not want to make on the ride share. Overall, the experience was not too bad but the value was offset in a huge way by the two ride shares, me washing the car and me(my mistake) purchasing that full tank of fuel. I mean I think those four things totaled well over $130.00. My rating reflects shortcomings in service and value, even though two of the three people that I dealt with personally were very nice. I am rounding down from 3.5 stars.

Charged over $300 more than the amount quoted on the reservation then misrepresented additional…read morefees for toll roads that were not legitimate. Avoid this company.

Only an electric car available if you choose economy or compact. Sure, I'm a fan of clean green…read moreenergy, but not when I have no idea of the electric infrastructure in the area and no place to plug in at my vacation rental. Asked for a gas car and was told I had to upgrade to a "midsize" Toyota Corolla. Argued with agent for a while but people in line behind me so I was forced to relent. Classic bait and switch. Car was dirty and parallel parked close to barrier wall and inches from other cars. Lucky to leave without damage. I reserved a Hyundai Venue or similar. Certainly did not get that. Terrible experience.

I have been charged for damage to a car rental which we identified when we rented the car. This is…read morewell documented They are changing us over $3000 for damage. This includes about $1000 in fees, and damage to the rear of the car which is clearly identified in the checkout slip. It is not noted as new damage on the check in.

on 4/03 I wrote at Jay's request that I give him a good report on Yelp, believing he was very…read morehelpful. However, on returning our vehicle on 4/05 I realized that I was a victim of a scam. We were quoted $103.96 for two days and told to pick up our car at 9am. On an early arrival at 8:34 we were told their days began from that time to the same time the next day and we would have to return it by the same time the day after tomorrow. Since we had planned to go to Laughlin there was no way we could get up that early to return it that early. Thus it would be 3 days but insisted to return it that evening. On returning it at 6pm at the quoted $20.52 per day we were charged $353.60! It had lots of undisclosed taxes and charges including an airport charge and we weren't even at the airport! Since the credit card was in my name and not my husband's, only one person was allowed to enter so I could not discuss anything with him and was told I needed to initial several lines like everyone else, before I was done. In my ignorance, I was too trusting of his explanations.

I would strongly suggest to avoid this company at any cost. I booked through Priceline and had no…read moreidea which provider I will get. Without getting in to too many details, my experience was unpleasant and stressful. Rude customer service. Unreliable shuttle. Refusing to accept any other insurance but theirs. Lots of attitude and cheep remarks from the staff. The interior of the car smells like marihuana. Unprofessionalism to the highest level. Overall a scam. I will also contact Priceline as it is a poor reflection on them to be working with such a low level of quality and customer service partners. Very similar experience to all the other reviews I read about them later on. Never again!

DO NOT USE this organization. They refused my insurance, so I had to pay additional for coverage…read moreAND they did NOT REFUND my deposit. The phone number they use is all automated using AI, a loop mechanism that is useless to customers. They go by other names as well -- I ended up with STRIDE rental - Don't fall prey to this lower cost bait/switch organization.

Mirek Sharp is an inept "branch" manager. Violates company policy and puts customer in unsafe…read moresituation. 76 rental days in 2023 and only issues was at a tiny seldom used airport in St Pete that lacked the ability to complete a simple task. National Customer Service noted a car swap which Mirek declined to assist or process. Luckily the location at the Tampa Airport came through with best in class customer service not only a van but even saved me gas with a hybrid. Calls and Emails just says sorry, when my family could and myself could have been put into a harmful situation.

Customer service failure and no response for resolution!!!…read more Late one night, I recently rented a car in Houston, the next morning in the parking garage at my apartment the alarm was screaming as well as flashing and the car wouldn't start. After more than eight hours and seven phone calls, the car was finally towed, for some reason, National decided to charge me for two days, even though they were unwilling to bring me a replacement car. I've called National, I've emailed National and I've turned in a customer complaint with National. Auto responses, no one at National cares enough to communicate with me. I've been a national executive member various companies for more than 20 years yet can not get anyone to respond to me. My relationship with National is definitely over, ridiculous that something so easy can't get resolved.

Rafael was very helpful to us and super friendly He was…read moreefficient and helpful unloaded our suitcases from our car

Review your paperwork before you sign! The rep at the counter mixed up our receipt and prepaid…read moreagreement with our daughter that was renting a car too that has the same last name. We had to wait for the cars to be ready and our daughter's car was dented and scratched and the brakes didn't work properly- had to take it back for another car because it was unsafe. We have been disputing additional charges that was charged to our card for a month now- Our receipt went to our daughters email and vice versa- she was charged $200 more on her bill too. The prepaid amounts are mixed up on our receipts. What a mess. All because of a counter rep that took forever to process even though we have an avis account and license in the system. The counter rep was incompetent. I am disputing with my credit card now because email dispute through Avis is a waste- they keep sending my dispute info to our daughters email! I DO NOT recommend this company- we travel several times a year and now, will rent from another rental car company. unfortunately, budget and Avis are one but I'll be looking elsewhere. This had been ridiculous. Reviews that I've read are bad for this location. Clearwater Tampa airport. Just rent from Alamo there and skip the counter. No fraudulent additional charges added to your card from Alamo like this AVIS Location did.