Very disappointing experience at the this location…read more I was made to wait for around 20 minutes while the staff were constantly giggling among themselves instead of properly assisting customers. After finally being called, I was asked to sign the contract and was handed the keys without any proper explanation or vehicle walkthrough. When I checked the car, it was in very poor condition both inside and outside. The vehicle was not clean at all and did not meet basic rental standards. I immediately went back and requested an exchange, but I was told it was not possible. This completely wasted valuable time during a long weekend trip with my family. I also requested a supervisor's contact number to escalate the issue, but I was only given the same location number again: 813-653-0033. For reference, the receipt states the vehicle was rented to me by AH-NEJAH. If anyone from management is reviewing this, please contact me at ginjupallivgopinath@gmail.com because I would like to formally escalate this matter. Overall, very poor customer service and unacceptable vehicle condition. Definitely not the experience I expected from Avis.

Worst managed rental car desks at an airport ive seen in 30 years... dont care how long they make…read morepeople wait, managers could care less...simply awful company and location

reserved a midsize AWD SUV (Jeep Compass or similar) for an 8-day road trip. When I arrived at the…read moreHertz location on Adamo, I was initially told they had a Nissan midsize SUV available. A few minutes later, I was informed that the vehicle hadn't actually been checked in and was apparently still out on rental. No problem--things happen. The employee then offered me a Buick Encore and assured me that it was both a midsize SUV and all-wheel drive. Since I had an eight-day trip ahead of me, I accepted it based on that information. Spoiler alert: it was neither. The Buick Encore is not a midsize SUV, and it was not AWD. After spending eight days in a vehicle that wasn't what I reserved, I mentioned it to the same employee upon returning the car. His response? "Who told you that?" Well... you did. At that point, I was told that reservations are not guaranteed and was handed the billing department's phone number to sort it out myself. The bright spot in this experience was Hertz customer service over the phone. The representative confirmed that I was, in her words, "thoroughly correct" and acknowledged that I had not been given the class of vehicle I reserved. I did receive a small credit, which I appreciated. I understand that inventory changes and substitutions sometimes have to happen. What I don't appreciate is being told I'm getting a midsize AWD SUV when I'm not, especially when I'm about to head out on an eight-day road trip. So, if you reserve a specific class of vehicle at this location, you may want to double-check exactly what you're being handed the keys to before driving away. I didn't have time to fight; I had to get on the road for my trip. Apparently, "midsize AWD SUV" can be a very flexible definition here.

I had a reservation with the Hertz location on Adamo scheduled for pickup on Christmas Eve. The…read moresystem allowed me to book the reservation through Priceline, so I drove all the way to the location expecting to pick up a vehicle. When I arrived, I was told they had no vehicles available and that my reservation would be cancelled. Despite being turned away through no fault of my own, three days later Hertz charged my credit card a "no-show" fee. This is completely unacceptable, as I physically showed up for the reservation and was denied service. Since then, I have made multiple phone calls, spending extended periods on hold, trying to get this charge reversed. It has now been over a week, and the charge is still on my card with no resolution. This experience wasted my time, caused unnecessary stress during the holidays, and resulted in an unjust charge. I would strongly caution others against booking with this location, especially during peak times, as reservations clearly do not guarantee availability and customer service has been extremely poor.

Absolutely disgusting how this location has been operating and treating its long-time, repeat…read morerental customers over the past few months. No matter what time your reservation is, expect to wait close to an hour to pick up a scheduled rental. On my last pick up customers and I had been told the delay was because all the available vehicles were scheduled for oil changes. Who schedules an entire fleet for maintenance at the same time while customers are arriving for confirmed reservations? Quoted 15-20 minute wait time... Yeah okay.  try being honest and communicate with your customers. I waited over 45 minutes to receive a vehicle, completely disrupting my schedule. The online check-in process and reservation confirmations are a complete waste of time if the vehicles aren't actually ready when promised. What's most frustrating is that I called the day before to ask about an earlier pickup and was immediately told no. If they already knew there would be delays due to maintenance, they could have adjusted pickup times or at least communicated the issue in advance instead of wasting everyone's time. Customer service and operational planning at this location have been extremely disappointing.

Check the Google reviews before renting with them. The system allows you place a reservation for…read morecars that they do not keep onsite and then they make up a story about why they don't have it. They are quick to post a response from customer service offering help, but the main customer service line is equally useless. No call back, no resolution. So for me, no more business.

Too expensive and don't offer any insurance coverage. Also need to upgrade there vehiclesread more

Great customer service and great deals on rentals and used cars as well stop by or call todayread more

Really great service. The gentleman at the front desk was working extremely hard to get us our car…read morequickly on their busiest day yet this year.

Very bad communication You pay for something and they give…read moreyou something else not expected not recommended waste of money and time and bad customer service they just want to give you whatever go walk to your destination better than you come and rent a car from this business

This was an absolute nightmare but Enterprise made it better. I had a 7 passenger SUV reserved for…read morea family trip. Went to pick it up this morning but they did not have the vehicle, did not know if the one scheduled to be returned at noon would be there and the only solution offered was a 15 passenger van or a Kia forte. Representative indifferent to the fact I had to Uber there or that I had an appointment to see the doctor in one hour. Totally unprofessional and lacking in customer service. I was able to reserve the same vehicle online at Enterprise and was in and out within 15 minutes. Never again and I hope this Budget/Avis location closes down it is not customer oriented.

I rented an 18' Material Lift and I was absolutely pleased with its performance. Talk about the…read moreright tool for the right job. I lifted over 100 bundles of roofing shingles that were 70 LBS each. I thought the machine would fit in the bed of my Nissan Frontier, but they confirmed it didn't. I was able to rent a 6 x 10 trailer for it. Of course, I left the tow ball at home and needed the trailer light adapter but they hooked me up. Even assisted with loading, offloading, ratchet strapping, etc. I couldn't be happier with the quality customer service and this machine saved not only some backs, but some man hours as well. An outstanding experience.

NEVER AGAIN! Got a 15' machine lift for $81 per day. Got it on a Saturday and was told for a full…read moreday, I had to have the item back by Monday when they open because they are not open on Sundays, which means I technically get an extra day at no charge. Turns out I needed it for the following Monday, which should only be another day. Well they charged me for 2.5 days because all of a sudden Sunday counted. NO ONE GAVE ME ANYTHING. THEY ARE NOT OPEN ON SUNDAYS, so as long as I returned the unit by opening on Monday, it was a ONE day charge. I should have been charged for 2 days since they were only open for the 2 days. Then, I was charged a warranty that I did not ask for nor did they disclose to me at signing. Their answer was "well it's in your contract". That might be the case, but as a courtesy, just like renting a car or a u-haul, you are "asked" if you would like the insurance. I would never have agreed to a warranty on an item that is very old, but solid. There was little chance of anything breaking. It's all metal. Worst of all, customer service was terrible. Whomever the lady is at the front desk, she has a horrible attitude and should be fired. She didn't give a damn about my concerns. She knew I was clearly bothered, but didn't care. My guess is she is used to unhappy customers. Apollo rental lost a customer for life. Was never about the money... it was about the service and the integrity of the sale. Would give ZERO stars if that was possible.