1. New Wave Wireless

1. New Wave Wireless

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Fayetteville, AR

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New Wave Wireless

2.3 (3 reviews)
Closed • 10:00 am - 7:00 pm

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People searched for Mobile Phone Repair 283 times last month within 15 miles of this business.

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CPR Cell Phone Repair Rogers

CPR Cell Phone Repair Rogers

3.2
(38 reviews)

So a friend told me about this cell phone repair shop. He says because of the service, he only…read morecomes here to buy whatever he needs instead of going to walmart. So of course I had to come here when grandma's charging port wasn't working. So this gentleman comes out, greets me, and asks me what he can help me with. I told him and he said he would take a look and see what the problem was. He took the phone into the back for about five minutes. It gave me time to look around the shop and see all the interesting cell phone and accessories they had available. And the prices were not bad either. Which explains why my friend continues to come here. The gentleman returned with grandma's phone and told me that the charging port had some metal pieces in it, and that he removed them and it's charging now. But when I went to pay, he told me there was no charge for cleaning the phone. I've have yet to visit a cell phone repair shop that didn't charge me for something. This is a first for me. And just like my friend, I will continue to come back here to bring my business. Five star all around for customer service and quality

I called ahead they told me to come in any time and I didn't need an appointment. It was an…read moreAssurant claim to fix the phone screen. The guy at the counter was very rude. I told him I had a claim number. He said I needed to make an appointment. I told him I called and they said I could just walk in. He said that's fine you still need to make an appointment. Very confusing and very poor communication. You need to make an appointment even if you're a walk-in. Could have been explained in simple terms. He needs customer service training. I'm only giving 2 stars because I made the appt in the store and he said it would be an hour.

Best Buy - Fayetteville

Best Buy - Fayetteville

1.9
(44 reviews)
•$$$

Worst customer experience of my life…read more Paid for a TV in excellent condition. When I got it home, the item had none of the materials with it. It wasn't even returned to factory settings. By Best Buy's own definitions, it was "good" at most, possibly "fair." But I guess as long as this store can get an extra $200 out of me, they'll say whatever. Tried to get delivery, but they couldn't do that without a long process that wouldn't work with my card without taking several days. I would have to "return" the item I hadn't even picked up yet. Wait for a open-box process. Wait for the refund to hit my account, so I could buy it again. Was just told, "well, you have six days to pick it up." So, I ended up spending $50 on a uHaul. After I realized all the issues with the TV, I tried to talk to a manager. Was told it would be just a minute. Waited with my kids for 45 minutes. When I glanced at the back of the store, the manager was sitting down, shooting the breeze with someone. The store had been closed for 30 minutes. I went home because my kids needed to go to bed. Chat support agreed that the customer service had been awful, and they made a report. They told me I would receive a call from the store manager within 2 hours of business next day. That was over a week ago. Still nothing. This store owes me about $250, but I guess not even the manager cares about customer service. I've shopped at this store for nearly 30 years, but I won't be going back.

Won't answer the phones for anything unless you want to sign up for CC…read more All automated voice crap so I'll be taking my business elsewhere.

New Wave Wireless - mobilephonerepair - Updated July 2026

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