The place is extremely clean and the staff are friendly and walk you through the doctors treatment…read moreroom, so nice and friendly atmosphere.

My mother and I have been with the Brooklyn Health Center for so many years. My mother was seen by…read moreDr April Laury and helped by Deane on the 3 rd floor (english accent) ! The dr her self is is amazing, patient, soft spoken, helpful just fabulous also the same for Deanne very helpful, jolly! wonderful souls. thank you for your service

Dr. Paul and his staff are amazing! Their new state of the art medical clinic offers a one stop…read moreshop for all of your medical needs from a primary care doctor to walk-in services. I would highly recommend North City Medical to anyone in need of medical services. The staff is friendly and welcoming.

Unfortunately, I had a terrible experience here. I want to be very transparent that this was my…read morefirst time going to physical therapy and the only reason I know it was that bad is because I now have a basis for comparison. I broke my elbow on Labor Day, had surgery, then my Orthopedist recommended that I start a course of physical therapy to progress my healing. Most physical therapy offices in the neighborhood couldn't get me in for at least a month, so I went on Yelp and started calling around and made an appointment at two different offices this week. The place I just went to today was leaps and bounds better than this place. I know physical therapy is supposed to be hard, but this particular practice made it so much harder than necessary. I actually left in tears and sobbed the entire way home. And I'm not a cryer. I'll attempt to explain what I hope will be constructive feedback below. Administration: - The staff was pretty friendly over the phone and even offered to help me with the insurance process (they are out-of-network for me). - When I arrived, I was asked to wait about 10 minutes while they restarted their iPad to fill out the intake forms. I spent another 10 minutes filling out the forms, only for the iPad to stop working again. They said this had been happening all day. - When I asked if they could send me the intake form via email, they said yes and then did so after I left. My recommendation would be to email all patients the intake form before their appointment. Also, if the office had been having iPad issues all day, it would have been great if they could proactively email the intake form to everyone that was on the schedule for that day. - Finally, this office is not fully vaccinated and some members of the staff were walking around with their masks below their nose. Communication: - I saw Francis Reyes. His communication skills left a lot to be desired. - I explained to him that I had never been to PT before and that I would prefer if he explain everything to me in full detail: what's going on with me from a medical perspective, what's going on during the treatment, and what to expect. He did not, even after asking several times. - We had a few awkward exchanges. The first one was when he asked me "What type of surgery did you have?" I was confused by this question, since he was already aware the I fractured my left humerus. He couldn't elaborate. - He then said to me "the only way for you to heal is through aggressive stretching." I asked him why that was the only way and he replied, "Because it is." Again, no medical rationale was given. I then asked, "Would gradual stretching be possible?" and he responded "Oh! It will be gradual!" Those are two different things. The treatment: - In this facility, the Physical Therapist takes multiple patients at a time. The therapy takes place in back where a series of tables are lined up separated by a curtain - kind of like an emergency room. - For treatment, the first 15 minutes consisted of heat and electro stim where they left me in the room to lay by myself. Then a DEEP DEEP (painful) massage by Francis, then a few seconds of aggressive stretching at the end (ridiculously painful). - A few times I asked Francis to explain to me what was going on. Instead, he gave me dad jokes and asked me about my weekend. I'm usually not one for small talk, especially when I'm in so much pain that I can't speak. I asked him why he was asking me this and he said to get my mind off of it. - My feedback here is that, if a patient tells you how they prefer to communicate, you should listen to them. For some, taking their mind off things might work better for them, but for me, knowing what is going on calms my mind. - I also jokingly asked him a couple of times if this was supposed to be torture and he matter-of-factly said yes. - During the stretching, it only lasted a few seconds, but again, Francis didn't explain this beforehand. I probably would have been less scared if I knew the stretching would only last a few seconds. - At the end, I was sobbing. Francis didn't ask me if I was okay. Instead he said "make an appointment for Friday" and walked away. I asked for a few minutes before I left, which I took sitting in that little room sobbing. He gave me no exercises to do at home. Francis' approach to communication seems to be: as long as he knows everything will be fine, he doesn't feel he needs to communicate this to the patient. He will simply allow the patient to go through the experience and learn for themselves. If you are a Doctor of Physical Therapy, I would expect a certain level of communication, bedside manner, and sympathy. A little coaching, cheerleading, and positive reinforcement would have gone a long way. I got none of this. I am not coming back and if you are curious to hear about the excellent experience I had at the other place, please check my reviews.

New addition to the neighborhood and I'm excited for the new location…read more I first started visiting their Bay Ridge location due to a calcaneal fracture and wanted to try out their new location. Both locations are equally great with amazing staff, a clean environment and you will always receive a warm welcome. Lana is amazing and makes you feel at ease even though you're in pain. The Atlantic Ave location is conveniently located with access to multiple train lines and buses. You can't miss the storefront as it has big windows with gold lettering. The decor has beautiful light fixture and the excersice machines are modern. The machines have a fan incorporated in them so you don't feel too hot while working out. The excersice area is spacious so you won't feel cramped while others are using the machines as well. Obviously seeking a Physical Therapist isn't due to any pleasurable reasons and Francis and Feliz (PTs) will make you feel pain you have never felt before. You will shortly realize the pain is worth the pleasure you will feel once you start gaining movements you couldn't do before. I'm on my 2nd month of recovery and noticed the difference after my 3rd visit and yes, you will want to curse your PT on while you're receving your massages or while doing the excersices but, think of it like a workout at the gym, if you don't experience the pain and push the limits then you will never see the gains. Besides, the music playing will have you singing and reminiscing of all the great songs your parents would listen to on the weekends.

Great therapists, Gregory Aviana is like an Einstein in physical therapy. He's creative and he's…read morethere to heal and not take. He and his team were absolute professionals.

I would say 3/4 stars for therapy and 1 or even negative stars for dealing with insurance, billing…read more... I would never go to an Ivy Rehab facility again. I had a series of compounding injuries last year and in different referrals went to Spear, Park Sports, and had in home therapy and there are definitely pros and cons to all of them. At it's best, I definitely got more attention and personalization from the physical therapist at Park Sports than at Spear. But at it's worst, the therapist seemed uninterested in being there, arguments over pulling down the parallel bars needed to safely do the exercises I needed, and sometimes attitude about asking for a rest. I'm really grateful for the good sessions, especially in the beginning. But even if it was sporadic, having those negative sessions and not knowing what energy I would be met with was difficult. I was also asked to redo my progress survey so it would look like I had improved more than I had to corporate. Like Spear (and all PT I've had in NYC) the therapist meets with you for about 15 minutes and then supervises while also treating several other patients. I've now moved and benefit from greater one on one support. In terms of insurance and billing, it felt like no one was communicating or keeping track. The front desk would tell me to ask the therapist who would tell me to ask the front desk. I was pressured to front load my sessions (they even wanted me to come in several days in a row, which I pushed back on). I didn't even know I'd gone over my allotted sessions and was told I would definitely be able to get more through insurance ... Then got a surprise bill for over $700 right before Christmas. I did not get calls back from the front desk, and Ivy rehab has been incredibly difficult and at one point rude to deal with. They say my insurance just hasn't given an answer to the forms they submitted. My insurance says the forms where never submitted and they don't even have records of my last month of sessions being submitted for insurance at all. It's a mess. I was told they would put a pause on the bill while insurance decided, but they sent it to collections without warning me. I don't really know who to believe. By contrast, Spear and insurance/billing was 100% clear and everyone was always on the same page (my therapist there helped me space out the sessions to cover the whole length of anticipated recovery time) and insurance showed everything being submitted on time. As I said, I have mixed feelings of gratitude and frustration. I would say if you want to work with Park Sports be ready to be on top of the insurance and don't let them front load your sessions if you have a complex injury with an unknown projectory.

I want to recognize the two young ladies who work the front desk on their respective days, along…read morewith Mostafa. They are the reason I continued my physical therapy at this clinic. The front desk staff have always been welcoming, kind, and professional. Mostafa has been exceptional. He genuinely cares about his patients, takes the time to explain what he's doing, pushes me appropriately during therapy, and has played a major role in my recovery. I was seriously considering transferring my physical therapy elsewhere because of my experience with Charming. Despite her name, I did not find her to be welcoming or professional. I often felt dismissed, uncomfortable, and unwelcome, and it negatively affected my experience at the clinic. Ultimately, I decided to stay because I began working with Mostafa. He reminded me what quality physical therapy should look like, and he's the reason I've continued my treatment here.

The staff this time around is top notch. They are attentive and work in unison every time I have a…read moresession. Answers are provided in detail whenever I have a question to ask about the injury or progress. Quality organization.

I think it is a good place to get treatment . Just go on time and be ready for any changes. In…read moregeneral, i have been late and they take me in. It is give and take and the treatment is good . We all have issues, but in larger frame of things, it is a good place to go regardless.

Ok place I guess. The building appears to be new, so it's nice and shiny. Because it's a place with…read moremultiple medical specialties and providers, I think that will greatly affect your experience. Overall, I would say ok experience. I like my doctor here but I think the system and processes here are....frustrating. They seem to really pack patients in, so the odds of a packed waiting room and/or your provider running behind are high. The people behind the front desk are nice enough. The waiting room is a hodgepodge of people. There were a few people just listening to music, shows on their phones but no headphones, so it made it kinda difficult to hear when your name was called. I wish there was someone to enforce that a little bit. But overall, average American, NYC healthcare experience here. Their use of technology is kinda low, so it doesn't seem to have all the techie bells and whistles of some other places.

My first time visiting this establishment was 2/23/21. I read the reviews before going and I must…read moresay I was very impressed with the service. Dr. Jason and his staff are very professional, nice, and caring individuals. They called me on 2/26/21 just to check up on how I was feeling. I will visit this Dr. Office again when I'm not feeling my best.

My mother was banned from this place because of a staff member. This staff member had unexpected…read moreattitude towards her so my mother returned the attitude back. When the staff member was talking to the doctor about it the other staff member came in and lied saying my mom called her a b*tch when she did NOT. I feel like this place has problems with unnecessary attitude from the women working in here. This place is nice overall but get better staff members that don't treat patients like shit and lie and take sides too. And the doctor obviously believes them without there being proof and or heard from my mother's mouth so this place deserves a bad review because of the rude b*tches that work in the front talking a lot to each other but doing their job with an ATTITUDE.

I've never been to a level up urgent care facility so since I needed to take the Covid test for…read morework I figured let me try them out. I was first on line.... They open at 8am. A woman came in but the rest of the staff got here around 8:15am - 8:20am. This would have not be such a bad thing if people didn't start coming in already and there was no one to help the clients (at least 8 people was here by the time they opened). I was able to fill out my information in the kiosk. I'm not a fan of it allowing you to set an appointment because if you schedule it for 9:30am and it's 8am it will say I You're too early for the appointment. Although I'm a walk in patient not sure why I must need an appointment. It is now 8:27am and I'm sitting in the room waiting on someone to test me for the rapid Covid test. Okay it's not 8:33am and the test was taken (no vitals) I was told to wait in the room and they would give me the test results right away which is pretty cool . This location is new and very clean, staff seems pretty nice. I got my results and letter by 8:45 so hopefully I can make it to work for 9:30am. I gave them a 5 star because of the quickness once I got processed in but they get a 4.5 for the pre processing and lack of staff when they opened at 8am. I will definitely be back again but it seems to be best to come in early in the AM.

I will say that the wait was long (about an hour and a half) even though it didn't seem too busy…read more However, the staff was generally nice and the PA that helped me (Tiphanie) was absolutely awesome. I definitely recommend this location!