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    New York & New Jersey Eye Institute

    1.0 (6 reviews)

    By appointment only

    Services - New York & New Jersey Eye Institute

    Laser vision correction

    Eye surgery

    Eyewear fitting

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    Middletown TriState Eye

    Middletown TriState Eye

    2.7(11 reviews)
    0.0 mi
    Established in 2000
    Free estimates

    I've been a patient at Tri State Eye for over 10 years. The past two months I have been advised…read morethat I need surgery to control my eye pressure. I contacted three eye doctors to get their opinions and requested Tri State Eye to fax my records to them. Tri State Eye faxed two but refused to fax the third one. My appointment with this last doctor is on Monday. Tri State Eye calls me Thursday at 5 PM to tell me they are NOT faxing it over but I can pick up copies of my records for a small fee. Then she adds on Friday they are open till 12 PM. Which by the way on their website and phone greeting message says they are open 8:30 - 4:00 Monday - Friday.. It' s obvious that their patient care office doesn't priorities patient health. Apparently saving money on faxes is more important than their patients eye health.

    I went to Doctor Matta Ayman and I had a horrible experience. I was told by his office staff that…read moremy insurance which is Medicare and United healthcare would not pay for my eye surgery and I had to pay out of my pocket. This doctor's office did not submit information to my insurance to find out whether this particular surgery was going to be paid by them. My insurance had no information. Nothing was submitted to them then I find out later that my insurance told me that it would be paid for so the $4000 that I paid out of my pocket. Should've been returned and my insurance company said they would they paid him. After having the operation, I had a problem with dots black dots, and floaters in my eye, and had to constantly go back to him for eye drops and his office staff is operating office staff. We're not forthcoming with me. I asked for my records from Orange ambulatory service in Cornwall I could not get them. I don't know why I could not get my records to tell me exactly what lens was put in my eye and how much it cost they didn't know the codes or anything I am confused and out of $4000 I am upset and will have to wait to find out with my insurance company. What happened and if I will get my money back for the operation that I had. If not, I will have to get a lawyer. My experience with this doctor was horrible. I do not recommend him to anyone.

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    Middletown TriState Eye
    Middletown TriState Eye
    Middletown TriState Eye

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    Cohen's Fashion Optical

    Cohen's Fashion Optical

    3.1(84 reviews)
    0.7 mi
    •$$$

    I can't delete my original review - the incident that I wrote about happened. But I will say that…read moreCohen's reached out to me and offered to take better care of my son if I returned, and they offered a small incentive in terms of waiving the exam fee which, after insurance, was about $20. I had already taken my son elsewhere, so I asked them if their offer could be applied to me and they agreed. Jen, the manager, met with me and took exceptional care of me while I was in the store. I had a very good exam (by a different doctor) and ordered and picked up my glasses. Throughout the process, Jen was helpful and caring, as well as apologetic for the previous issue. My glasses are actually better than my previous pair in terms of quality and quality of vision, but I paid enough that they should be ($300+ after insurance). All told, my experience was the opposite of what my family experienced on our first trip. I advise you to read all the reviews and make up your own mind, but after a terrible initial experience, Cohen's gave me very good customer care when I went back.

    I cannot say enough about the amazing experience I had going to Cohen Optical in Middletown NY. In…read moreneed of an eye exam and new glasses, I was greeted at the front desk by Irma with a smile. She took care of all necessary paperwork for me to sign. Then Yasmin, a Med Tech, took eye readings on the many diagnostic machines. From there I saw Dr. Kahle, who looked over my diagnostic images. She also did her own assessments and found my perfect eyeglass prescription. Lastly I was assisted by Selena who helped me pick out a beautiful pair of glasses Stephanie the manager, oversees the office to run like a well oiled machine. Everyone is knowledgeable, helpful and kind. The professionalism is beyond compare. From now on, I will only have my annual eye exam and get glasses at Cohen Optical in Middletown.

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    Cohen's Fashion Optical
    Cohen's Fashion Optical
    Cohen's Fashion Optical - Cohens response to my complaint.  OF COURSE THEYT ARE OUT OF WARRANTY YIOU DRAGGED YOUR FEET SO THEY WOULD BE!!

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    Cohens response to my complaint. OF COURSE THEYT ARE OUT OF WARRANTY YIOU DRAGGED YOUR FEET SO THEY WOULD BE!!

    America's Best Contacts & Eyeglasses

    America's Best Contacts & Eyeglasses

    2.6(43 reviews)
    1.1 mi
    •$$

    This review is not about the Central Ave location; just in reference to online shopping. I chose to…read moredo it this way because I did not need an eye exam (I prefer seeing my own eye doctor) and I didn't want ANY pressure to buy things I neither needed nor wanted. They have a cool feature that allows you to virtually try on glasses. DON'T judge by that, it's inaccurate. Go by actual measurements of the glasses & compare the size to a pair you already own & like how they fit. Next phase: I got an email saying my prescription was out of date. It was not & I resubmitted another copy, but ended up having to call customer service to set matters straight. It took longer than I thought it would to get the glasses, but that was ok, too. I liked the glasses (bigger in person, but hey, that's the "style" now. Problems: the box was not properly sealed (you could reach right in the side & grab them if you were so inclined). There was also no receipt. It must have fallen out. As of today, I've had to call four times to get a proper receipt to submit to my insurance for reimbursement. They have sent two that do not indicate that I've paid. (Not that they'd send them to me without paying!!!) I'm still waiting & time is running out for me to submit the receipt. I will say that everyone I spoke to was very nice & seemed professional. I say seemed because I don't understand the problem in providing the receipt. I would shop this way again, despite this hiccup. Two pairs for $70 cannot be beat. One of the pairs I bought would have cost $130 if I bought them at the local Super Center.

    It was notable that the 2 older people (man and female receptionist) on the right side were…read moreselective on who they were willing to greet and offer assistance to. I was expecting to be greeted as I entered or as I browsed and tried on spectacles, but no one bothered to approach me (I am a Black woman). The store was empty, there was only two customers being helped by a dark hair young Spanish speaking woman. I could not help but notice 10 minutes after I had entered, additional customers walked in (they were all white) and received a notable loud "Hello", and "how can I help you" from both the elderly white man and elderly woman. Even after those customers had left the store, and the Spanish young lady was in the back, no one came over to me nor shouted over to me if I was in need of anything. Another young woman (also white) was initially on the phone when I entered, but when she was off the store phone she made no attempt to address me although I was trying on frames right next to her - she just picked up her cellphone. Luckily, when I was ready to leave the young Spanish lady had returned and she was very warm, helpful and smiled throughout our interaction. Honestly, if it was not for her I would have just left. Ultimately, I purchased one pair of frames on clearance then took my business over to Eye to Eye vision on 211, where I purchased a second pair of frames, had an eye exam and spent $1300 (after my insurance) to fill both frames. I feel compelled to share that their store was quite busy with customers, despite the weather today, and ALL customers were greeted upon entry and helped with no hesitation. This is the 2nd time I had a poor experience at this Middletown NY store, and a year and half later, the customer experience is still very poor - I will not be returning. I rather go to over priced Lenscrafters in the mall or Eye to Eye despite their small selection. I encouraged this store owner to review their security cameras for confirmation of what I experienced 9/26/2026 @ 1:45PM, and conduct a retraining of their staff. I usually don't take the time to write a review but given the state of our society such behavior stands out even more. We need to do better.

    Photos
    America's Best Contacts & Eyeglasses
    America's Best Contacts & Eyeglasses
    America's Best Contacts & Eyeglasses

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    New York & New Jersey Eye Institute - laserlasikeyes - Updated October 2026

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