I've been a patient at Tri State Eye for over 10 years. The past two months I have been advised…read morethat I need surgery to control my eye pressure. I contacted three eye doctors to get their opinions and requested Tri State Eye to fax my records to them. Tri State Eye faxed two but refused to fax the third one. My appointment with this last doctor is on Monday. Tri State Eye calls me Thursday at 5 PM to tell me they are NOT faxing it over but I can pick up copies of my records for a small fee. Then she adds on Friday they are open till 12 PM. Which by the way on their website and phone greeting message says they are open 8:30 - 4:00 Monday - Friday.. It' s obvious that their patient care office doesn't priorities patient health. Apparently saving money on faxes is more important than their patients eye health.

I went to Doctor Matta Ayman and I had a horrible experience. I was told by his office staff that…read moremy insurance which is Medicare and United healthcare would not pay for my eye surgery and I had to pay out of my pocket. This doctor's office did not submit information to my insurance to find out whether this particular surgery was going to be paid by them. My insurance had no information. Nothing was submitted to them then I find out later that my insurance told me that it would be paid for so the $4000 that I paid out of my pocket. Should've been returned and my insurance company said they would they paid him. After having the operation, I had a problem with dots black dots, and floaters in my eye, and had to constantly go back to him for eye drops and his office staff is operating office staff. We're not forthcoming with me. I asked for my records from Orange ambulatory service in Cornwall I could not get them. I don't know why I could not get my records to tell me exactly what lens was put in my eye and how much it cost they didn't know the codes or anything I am confused and out of $4000 I am upset and will have to wait to find out with my insurance company. What happened and if I will get my money back for the operation that I had. If not, I will have to get a lawyer. My experience with this doctor was horrible. I do not recommend him to anyone.

For my first visit here I had to wait 2 hours past my appointment time to begin the exam. I was…read morepleased with the professional treatment by Dr Stevens, who explained the pros & cons of various brands of contact lenses, She ordered me a trial pair. That was on March 2, 2016. After 5 phone calls where I actually spoke to someone to inquire about the lenses, with promises to call back (which NEVER happened) because they couldn't find an answer, and countless calls during office hours that were answered by robot telling me to call back during regular business hours (which is when I am calling) I still do not know if they were even ordered. Today is May 5, 2016. I have never experienced such awful, negligent service in a professional practice of any kind. I'm looking for a practice that will actually communicate with me and not treat me like a vapor in the wind.

The receptionist is very rude and unprofessional. They made my appointment them took someone over…read moreme and claimed it was an emergency. Didn't notify me that it was going to be a longer wait said it wasn't "policy" . Their staff needs a course in professionalism and manners.

Vitreous Retina Macular is a highly specialized team of eye surgeons, with an office in Harrison in…read morethe Medical Arts building on Westchester Avenue They have an office in Manhattan also. A friend of mine used to go to an ophthalmologist who had offices New York, the Bronx, and Westchester County. He was well-known for his expertise. Unfortunately, he passed away recently. My friend and his wife wanted a very specialized, highly trained ophthalmologist. Dr. Engelbert has a VERY impressive résumé and CA. His appointment was at 11:30 am; he was Called into exam room about 11:35 am. For years, driving him to his appointments, because of the treatment and dilations, that was fast! Their promptness and ability to schedule patients properly, that didn't waste their time impressed me. He was in with the doctor for about an hour, maybe a little longer. It takes a few minutes for the eyes to dilate; and then the treatments begin. When he was done, he was happy with the treatment. They take a variety of medical coverage plans; inquire first to make sure yours is one of them. The office clean, well organized, and there is breathing room. In the Main lobby is a small Coffee/Sandwich Shop - Eddies II. To pass the time and get something to eat while he was in the treatment room. There's sufficient parking and handicap spots near the front door. It's easy to get on and off Route 87.

A thoughtful, professional eye specialist who referred me to a corneal specialist - his colleague…read moreat Presbyterian -who performed restorative surgery resulting in 20/30 vision. (Prior to the surgery, I could not read the top letter on the eye chart. )

My wife got up and said something is wrong with her eye.we when to our eye Dr. and he said she had…read morea torn Retina this was at 3 in the afternoon.He call DR Barone .Dr Barone say to come rite over.We got there at five and he said the same.He did surgical the following day at four in the afternoon. He did this because we were going away in two days. The office staff and all the people in has staff were Vere helpful and the Dr was very freindly and did a very good job

I think the care they give is fine. My problem is their total disregard for time. Plan on bringing…read morea good book while you wait.

I took my daughter to be seen here and had a wonderful experience with Dr. Marcelin and her staff…read more Dr. Marcelin and her staff were professional. I'm very happy with the service and care we received. I would definitely recommend Dr. Marcelin.

i have seen dr burnstein for several months. each time i was kept waiting an average of 1 to 1.5…read morehrs. no apology. he is brusque. he barely explains what the diagnosis or prognosis is. if you ask what the treatment plan is, he gets argumentative and thinks your interest in what's going on is humurous. only he is entitled to know what he is doing and why! your job is to keep coming back and waiting around... he spends most of the visit talking to his virtual assistant (the computer). frankly, i think he has more than a few screws lose besides being full of himself.

After first paying a $25 co-pay with no receipt offered, I waited over an hour for a first visit…read more I told the woman at the desk I had to leave and she said, "Just a moment". I left so as not to be late for an appointment in my own office. I can understand falling behind, or an emergency. In this case, someone could have come out of the office and informed us or asked if we need to re-schedule. That did not happen. Nor has anyone phoned me to apologize or set up another appt. Nor has my $25 been returned.

Dr. Coates is an excellent doctor. She is great with her patients. She listens carefully and spends…read morewhatever time is required. Dr. Coates is friendly and very knowledgeable. She takes great care of me and my eyes. The office staff of Ridgefield Ophthalmology is also friendly and accommodating. Overall, just a great medical practice.

Dr. Kanter is a patient and thorough physician. I have been under his care for several months and…read moreeach time I receive excellent care from the staff and the doctor and everything about my care is explained well and completely. I highly recommend him.

My husband and I got our eyes examined by Dr. Lake. He was so thorough and explained everything…read morevery well. Our glasses came in this week and they are awesome. Best eye exam I've ever had. Highly recommended!

Doctor Lake is the best they do extensively testing of.eyes for good eye health. I have been going…read moreto.him for 3 years and very happy with his professionalism and the staff they are very accommodating to all you eye needs. I would highly recommend him to all my family and friends