I cannot say enough about the amazing experience I had going to Cohen Optical in Middletown NY. In need of an eye exam and new glasses, I was greeted at the front desk by Irma with a smile. She took care of all necessary paperwork for me to sign. Then Yasmin, a Med Tech, took eye readings on the many diagnostic machines. From there I saw Dr. Kahle, who looked over my diagnostic images. She also did her own assessments and found my perfect eyeglass prescription. Lastly I was assisted by Selena who helped me pick out a beautiful pair of glasses Stephanie the manager, oversees the office to run like a well oiled machine. Everyone is knowledgeable, helpful and kind. The professionalism is beyond compare. From now on, I will only have my annual eye exam and get glasses at Cohen Optical in Middletown. read more

My experience was phenomenal and the purchase of my glasses was a perfect match. I would highly recommend purchasing any eyewear

The place is in a great location, convenient to get to, and the service is impeccable. I never once had a problem getting my glasses taken care of in some form, and I enjoy every visit. read more

Absolutely do not recommend. They'll have you waiting forever past your scheduled time, and they ask you to wait at the benches OUTSIDE the store, which means it's likely there's no seating at all because there are probably 4 other groups there waiting, so you'll be standing the whole time. Here's a thought: don't schedule so many appointments if you aren't actually equipped to handle that many patients. read more

Sarah and the others were wonderful. I was not pressured to buy glasses, and Sarah was very patient with me as I tried on frames. Overall, the experience was wonderful; I'm going back to get the JC sunglasses. read more

I was very pleased with my experience here. The test given are very thorough. I was experiencing problems with vision and the doctor listened to me and offered multiple options. Our family got exams and glasses. Staff is super helpful. read more

ps If there was a 0 star rating I would have absolutely chose that rating. Below are my reasons! I have come to cohens since a child and I brought a friend to make an appointment, when i had my appointment set up for the day that my insurance company would cover the exam and frames. so i went to swap insurances outside quick and without my permission my friend took my appointment! without my consent! and was told I would not be seen today I live 45 mins away and the lady started off nice as pie and. Became very rude extremely rude saying I don't like the way this is going. When it was their fault with scheduling and all that and handing my appointment away without. My consent and not seeing me that day. like I can Just come in tm morning. Like it's just right around the corner/45 mins away. below is me waiting and the receptionist who said I wouldn't be seen today. I have a company of my own and If something similar happened I would make time for a Person who went through alll that it's THEIR mistake THEY SHOULD HONOR IT AND MAKE IT RIGHT.. read more

Only place I will go for my glasses! Not bad priced, never a long wait. Had todo a walk in due to my work schedule, and they were so sweet& helpful. read more

Great staff. They explained in detail each step. From Choosing the frame to the eye exams to sitting with the actual eye doctor. Wonderful time. Thank you. read more

My wife and I went to get our new glasses yesterday (sunday) and had the absolute best experience we have ever had getting glasses. I can not say enough about how wonderful our visit was from start to finish. The optometrist took her time with us, got to know us, and made us feel like we were the most important thing on earth. The rest of the staff was unbelievably friendly and knowledgeable. It's rare that you go somewhere today and feel valued, especially as a new customer. You could tell they all liked their jobs and cared about their customers. It was busy too, but they took their time with all of us, making sure we got what we needed. My wife and I left there knowing that we will never go anywhere else again. read more

I've been going for over ten years and have always gotten excellent customer service. The employees are polite and know what they're doing. I usually end up going to Stephanie who is great! Ryan the manager is awesome and takes care of you. The place to go for glasses/sunglasses read more

Cohen's Fashion Optical - Optometrists Near Me - Middletown, New York

There are so many other eye doctors available in this area and I do not recommend this one. I never knew requesting a copy of my prescription would be such a difficult task. The doctor that handles all of the exams are great people but the staff at the front do not follow directions. I advised the staff the same day of my appointment that I needed a copy of my RX and they couldn't do it then because my case was "still open." Despite my appointment being over and DR moving onto next new patient. So they informed me that they'd simply email it over to me... 10 days later and no email. I decide to call to request AGAIN a copy of my RX and the email they send does not include any signature. This is obviously of no help bc we all know in order for a document to be considered legal the physical MUST SIGN PAPERWORK. Is this really that difficult? I drive in to grab a copy and leave the mall and get in my vehicle. Once I arrive at the place I want to go to purchase my glasses the staff advise me the physical copy of my RX has a STAMP of the physicians signature but no actual signature! ARE YOU SERIOUS? The task of providing this piece of paper is jot that difficult. It seems that they can't follow directions and skip multiple steps. It's frustrating when you're waiting on documentation to move on with your life but can't because the office you're working with SUCKS! read more

I had an eye exam here earlier in the year and then I ordered expensive glasses that I waited weeks for. When they finally arrived they were not what I ordered. The technician had written down the wrong frame number. The frames I wanted were not available anymore so I had to get a different frame that I didn't love. When they came in they still weren't right. There was this purplish hue on the lenses that I didn't want and I wasn't crazy about the frame. At this point I tried to get a refund but they would only give me store credit so I went back in and looked again. The manager was very nice and brought me a lot of frames to try on but he made it clear this was the last time they would change the frame even though it really happened once and that's because they got it wrong. I ended up just keeping that frame. I have been trying to wear these glasses but I can't see out of them. My eyes feel strained and I feel off balance. Besides the fact that they are not a comfortable frame on my face. I am so mad that I spent $1200 and don't have a pair of glasses that I can see out of. I feel that I can't go back there since the manager made it clear that there are no refunds and that it was the last time they would change anything on these glasses, again not because of any fault of mine. I feel that I have no choice but to go somewhere else for another eye exam. My advice get your glasses from Warby Parker they stand by their products. read more

I ordered a pair of glasses and when I came to pick them up, I didn't like them at all and was told that I could choose another pair, which I did. I was helped by the sweetest woman named Selena. She went out of her way showing me multiple pairs of glasses and assuring me that it was fine that I wanted to switch them. She didn't rush me or make me feel like I was taking too much time, instead she said "of course you should be happy with your glasses!" read more

Took my daughter's prescription here to get filled for new glasses the first week of April. They told my husband if he paid an extra $30 they could rush the order and get them in 2 weeks instead of 4. 2 weeks go by and one of the employees states "Oh we meant 2 weeks as in 14 business days." Ok fine, 18 business days go by and the glasses still aren't in. Their excuse is "they are children's glasses and take longer to come in." Finally 25 business days go by and we were finally able to get her glasses. My husband also tried to get a refund for his $30 rush delivery since 14 business days turned into 25, which they refused and just gave us a 1 year warranty on the glasses instead. Their reasoning is because the store manager the day we went is not "the usual store manager" so she is unable to give refunds. I will never be going back to Cohen's in the Galleria at Crystal Run Rd. Terrible experience. read more

Laura responded by saying the glasses are now out of warranty. Of course they are. Cohens replaced the lenses several times, replaced the frames once and the glasses are still broken. All the while, cohens dragged their feet so they wouldn't have to replace them again. I have had problems with these glasses from day 1. read more

Cohen's Fashion Optical - Cohens response to my complaint. OF COURSE THEYT ARE OUT OF WARRANTY YIOU DRAGGED YOUR FEET SO THEY WOULD BE!! - Optometrists Near Me - Middletown, New York

I bought my son here for an eye exam they were professional and courteous Stephanie was the best ,she sat with my son helped him pick out frames and took time to show him how to put his contact lenses in. I would definitely recommend! read more

went today had 3 apt for me and my kids while sitting there customers removed mask and proceeded to have a conversation meanwhile mandatory masks signs was everywhere. And to boot they never sanitized anything nor changed masks or sanitized machines between uses. Im very disappointing and after 5yrs will be going elsewhere! read more

Had an eye examination for one eye contact lens. Paid full price and never received the correct prescription. 4 times back and forth. After 7 months without the proper prescription, I am going through another eye examination at a different company to get the proper prescription. It was a waist of time and money. read more

They are amazing. Prompt and courteous service. Went out of there way to take care of all of my needs. They have a wide selection and are extremely knowledgeable read more

The ladies here were so helpful and efficient. Couldn't have asked for better service or experience. Selena helped me, she was so kind and knowledge. If you go ask for her! read more

The Dr was good, also got my glasses pretty fast but there was a problem with my glasses and when I called to get the problem fixed I was greeted with attitude and no help. So I just hung up the phone and decided to write a review because we can't be treated with disrespect after we spend our hard earned money on a product. My end result is I'm left with glasses I can't wear for 2 years until my insurance says I can get another exam some place else. Side note I been wearing glasses for years and always get the same lenses so I don't understand why I can't see in these glasses. read more

I have been going there for years. Great selection and helpful staff. I would defiantly recommend them.

Great election of glasses to choose from here. Prices are better than the city. Eye exams are on point. I love my glasses! I would recommend this store in Middletown Galleria Mall. read more

My husband and I are at Cohens picking up our glasses and my contacts. I have to say Stephine was AMAZING through out the entire process!! She is patient and took the time to make sure everything was perfect. When you go I would ask for her by name read more

Okay So this is Outdated but I figure why not review this place. to me I didn't have the greatest experience at this place. About 4 Years Ago, My Mom and I had schedule an appointment to get our eye exams. I don't remember the exact date but what I know is that me and my mom booked to get an eye exam, I had left school early for me and my mom's eye exam. When we when in the Doctor was So Rude and Disrespecting my mother and I. My mother doesn't speak english so I had to be her translator. When it came to translating to my mother about what he wanted her to do, he spoke to me in a rude and Disrespectful way as if I'm not telling my mom on what she was suppose to do. He made me and My mom feel disrespected and Angry that in the later years I was pretty reluctant to wanting to come to this place. read more

Stephanie P. The Assistant Manager was extremely helpful and very knowledgeable. She is super friendly and a great representative for the company! read more

This place has no respect for people that are on Medicare. I have been waiting for my glasses from July 10. I have been calling every week and they said that they are nt I get. Today I called and someone cut on the phone who is very nasty and turn around and said to me that it should take three weeks for my glasses to come in and that they're waiting for the frames from Medicaid to come I've never ever ever had any problems getting glasses from Medicaid they look down on people who have Medicaid in this place and I don't really quickly care for it I'm trying to get a hold of the owner and tell him exactly what's going on and this is the first time that I've been there I will never go again read more

Wouldn't go anywhere else for eye exams or glasses. Ryan and Valerie are the best. They take their time with you and make sure you are happy with the frames you pick out. Was told the glasses would be ready in around 8 days but were ready in 3. Doesn't get better than that read more

Pretty good experience here! There selection his huge but I was able to dine a pair of glasses that I LOVE. Ryan helped me very much with picking them out as well as the other woman who worked there, I didn't catch her name. Only negative is there's a sign in sheet and not two workers behind the counter so we were waiting a while before being helped but once we did get helped the workers were incredibly friendly and attentive. Good experience! read more

The experience we had with Sarah was great, she took her time to help my husband and I get the best frames, and lens within our budget. Ryan was also professional and nice. We didn't have an appointment and they saw us with no problem and made us feel like we were the only ones in the store. Sarah is a great asset to this business. I highly recommend this store. read more

I recently got another pair of glasses here, yes I have several. I come here for the staff as much as the glasses everyone from the store manager (Ryan) down to the newest employee go above and beyond to help. Stephanie and Valerie went above and beyond as a team from helping me pick the glasses to the insurance stuff all the way down to waiting for the last minute for me to get here from work. I would highly recommend cohens to anyone. Especially Stephanie and Valerie read more

The ladies are pretty helpful face to face. HOWEVER the first time I got my contacts, they were supposed to call me when they were ready for pick up. After one week I called them and they were not ready. I waited and called them after the second week, and it was like they forgot to call me, and they were ready to pick up that day. NOW, I bought some glasses back in April. The lady informed me that I would need to wait on the actual eye glasses case that came with the designer glasses. No big deal since they gave me a generic case. I called two weeks later before a trip to see if they were in, and a person apologized and said they only got two cases in per brand, or something like that and that they would call me when the next shipment came in. FAST FORWARD TO NOW, SEPTEMBER 21st, and after again calling them a second time before my other trip in August, I haven't received a phone call, and waiting for the store to open at 10AM. This is for Middletown, NEW YORK, Galleria at Crystal Run. NOT NEW JERSEY. read more

I need to update this review. I was mistaken in thinking that it was a pair of glasses that was misplaced, it was a few boxes of contacts. The rest of the info is correct. Additionally, the glasses she received (totaling about $600) came chipped!! My saint-like mother didn't want to complain and by the time I found out, it had been months and I don't think anything can be done at this point. Honestly, what is wrong with this store? read more

Always a good experience here for myself or my husband! Jen R is great and extremely helpful. Got my glasses to my very quick!

Ridiculous exit time even with appointments! Taking walk ins at time of scheduled appointments. Unprofessional and unorganized.

I wanted blue light added to my prescription and they want to charge an additional $175.00 to my new prescription in which I had just paid $230.00. And to think I was charged $30.00 for a tint that I canceled and asked for blue light to be added but it was forgotten. And I'm a senior citizen. This is so wrong. Prices are excessive. This is price gouging! read more

The still are rated poorly in my review. I am an optician and I have been for some years now and I know what we are allowed to do versus what is not allowed. And they were really showing me poor customer service. They could have sold me those contacts. read more

Not sure why there are two review pages for the same location. It's probably to save fave from the horrible reviews on the other page! They don't even deserve 1 star. They should change their staff. I made a glasses purchase at Cohens Fashion Optical on March 6th. I was told the glasses were $199 and that I had $100 allowance from my insurance towards the glasses. The rest I would have to pay out of pocket which was no problem. I paid the balance of $100 with my debit card and was given a receipt. I was then told once I get a call that the glasses were ready to come and pick them up. I go today to pick them up and am now told from a different woman that the glasses are $299 and that I owe $100. No where on my receipt does it say that the glasses are $299, my written receipt says the total was $199. I was never told that the glasses were $299 let alone that I had a balance for the glasses. My insurance covered the $100 and I also paid $100. I feel as if their trying to charge me an extra $100 to keep for themselves for whatever reason when I have my receipt. I refuse to pay an extra $100 for their mistake and/or miscommunication. I went directly to Cohens Customer service and the woman was nice and did what she could to help. But what I was told was that the woman who helped me never wrote down the $100 off from insurance. She just in her head took it off top which is clearly unprofessional and something no one should do when writing a transaction. Common sense would tell you to write the full amount on the total line and then write down ALL deductions one by one. And now for their mistake they tried working with me but still wanted me to pay. At this point I didn't want anything to do with them and asked for my refund which I got. I still don't know why they couldn't just give me my glasses for their mistake. Now I called to ask for my eye prescription because by law they have to give it to you. Which by the way after I told them my name the woman over the phone changed her tone and then proceeded to ask me what happened to my glasses, I know they knew my name in there from all the back and forth that was going on with the glasses. She then faxed me over my prescription and i then ordered a pair of glasses online. A week and a half goes by and I finally got my glasses, and do you know what? You'd never guess....... THE EYEGLASSES PRESCRIPTION WAS WRONG!!!!! I couldn't even add through them! Unbelievable! I know the woman over the phone did this out of spite! These people at Cohens are so disgusting. So now I'm back at square one with no glasses. So now I'm exchanging the glasses I brought online and changing the prescription to the same as my contacts. Atleast I wear contacts so I have the prescription of those. I'll be calling and asking for the manager Ryan to see if the woman on the phone (Sarah) tampered with my prescription. Overall this was a SHIT SHOW! read more

I have nothing but wonderful things to say about the complete staff !! From the front desk to the Doctor. Very helpful and most of all extremely polite. I went last year for glasses and same experience . Great job!!! won't go anywhere else and would recommend to friends. read more