If you're in NYC and need shoe or bag repairs, you have to check out Cobbler Shoe on 225 W 23rd St…read more I had such an amazing experience there--the craftsmanship is seriously top-tier. They brought my shoes back to life and made them look incredible again. Not only are they amazing with shoes, but they do beautiful work on bags too. You can tell they really care about what they're doing and take pride in every detail. On top of that, they're some of the kindest, most welcoming people you'll meet. It's rare to find a place that combines skill, quality, and genuine kindness like this. Hands down the best shoe repair spot in town. Bring them anything that needs fixing--you won't regret it!

Highly recommend!! They do a great job here every time I request shoes to be fixed. They also fix…read morebags as well. They are efficient, reasonably priced, and overall the service is top-notch.

This isn't a knock on the business but, NOT WHEELCHAIR OR STROLLER ACCESSIBLE!…read more I've heard he does incredible service! But I rolled up and didn't realize it's a basement business with a tall staircase leading down. Didn't see anything mention the tall staircase so mentioning for accessibility purposes! I will come back again when I am sans baby or I have someone to watch the stroller :)

Five star experience, we are talking about true crafting shoes and boots back to new- I actually…read moregasped in the best way possible when I saw what they did to my 12 yr old boots- it bought me back to when they were new. Others that I didn't believe they could get the marks out they did. Plus this great waterproofing treatment. So very grateful I found them in the neighborhood as I would travel for them. Thank you

I paid $10.00 to have shoes stretched and it was probably the best 10 bucks I've spent in months…read more So rewind....about 2 months ago, I bought a pair of shoes online. When they arrived, I tried them on and was so disappointed they were too tight. A friend recommended this place to stretch the shoes so I brought my shoes here about 5 days ago. The man in the store told me it would be ready by Friday but I didn't get around to picking them up until today. I tried them on and they fit perfect!!! So a lightbulb went off in my head. I'm thinking if I fall in love with some shoes online and they don't have it in my size....maybe I can order a size lower. This place would be perfect to stretch them to my size! :-) Parking is horrible. You may have to find a spot a couple of blocks over and walk. Despite that, I highly recommend this place. It's well worth it!

I'm so glad I found this place! He gave new life to about 6 pairs of my boots and shoe. He is fast…read moreand as soon as you walk in he remembers which shoes you brought in.

This place is absolutely amazing! When I first called this place it was great customer service from…read morethe beginning. I drove to Westfield and showed him my luxury bag. He pointed out things I didn't even notice and said he can have it ready in two months. It was less than a month and my bag looks brand new. I'm more than satisfied with the work. Thank you so so much!

This place is a gem in downtown Westfield! A zipper on a jumper that I really wanted to wear for a…read morebirthday party was snagged beyond what I could do to fix it. As soon as I realized this, I knew that this was the place to go. Although they were a tremendous help in repairing a zipper on my luggage a couple of years ago, I was still a little apprehensive because I'd never taken a clothing item there before. I am so glad that I went anyway! Not only were they able to fulfill my request, I was a bit pressed for time and it was still ready sooner than I expected. The service is always straight-forward and efficient. The process is seamless from drop-off to pick-up. I really appreciate that!

I finally got my bags and when I walked into the store my heart and jaw dropped. I am so happy and…read moresatisfied that both of my bags are back to looking good. If you need anything repaired, when I mean anything, ANYTHING.. please take a trip to Jim's repair. They are so sweet and welcoming. Thank you again :)

quick, helpful, and kind! they explained what they recommended and why so I understood the…read moreprocess-- such an easy and great experience! I will be back!

If I could give 0 stars I would. Erving told me they could fix a minor scoff on my little…read morejacquemus.. not only did they mess that up but also left paint marks under the flap of the bag and they sprayed paint on the gold finished hardware. How can you be so unprofessional? What's worse is when Erving spoke to his cobbler who allegedly has 38 yrs of experience, he denied having any part of my bags damages and simply said it must have been that way. No accountability or respect for people's nice things. So you're telling me that the paint stains that match the awful color you used to "fix" my bag are not your doing? I don't appreciate a liar, especially in business. Save yourself the nightmare of this lying cheating and downright nasty business. They will make you feel crazy when you are just trying to get answers about your item. This place will DESTROY you leather goods. Keep away from them. They then sent me to Leather Spa who claimed they had several customers bring in botched leather repairs similar to mine, but told me that the bag was so damaged that they could not promise to restore it. Remains to be seen how it will turn out. These guys could have just told me "no, we can't fix your item" .. they didn't have to mangle it.

I was in desperate need of a shoe shine that would make Cab Holloway smile. And I found this shop…read more He was somewhat busy but made eye contact and once I moved up to the counter this man was polite and told me to come back in an hour. The quality of the shine was as bright as the sun almost. I asked about tap on my heels and he said it wasn't necessary at this time which showed he valued his work and cared about me as a customer.

A colleague of mine had a pair of boots that were not comfortable for her and wanted to give them…read moreto me--funny thing, I noticed the boots under her desk and thought they were cute. They fit except for the calf. My calves were too big. I googled to see if they could be stretched and then I looked for a cobbler that could do it and do it well. I came across JSR Shoe Repair and was impressed with the reviews. I decided to give them a try. Initially, Romy didn't think it could be done but after further inspection, said that he could do it. When I picked them up, both boots fit perfectly. He did an amazing job and thought that the price for the repair was fair. It's a given, if I have any other shoes that need to be repaired, I'm coming to JSR Shoe Repair. I highly recommend!

I needed my boots fixed ASAP and Romy was quick in responding to my quote request. I was able to…read morecatch him on a slow day, and amazingly he was able to fix my boots in about an hour. Friendly, honest service, high quality work. Will definitely come back to get my favorite shoes and any leather work fixed.

Owner ruined my $900 shoes he was yelling at me, very unprofessional I filed a police report I will…read morebe taking him to court.

Yesterday, I tried to come in for a quote on a hem for a simple everyday dress. He gave a range…read moreafter showing him the dress. And I said I hope it's the lower price, the dress cost $40 to buy. (I'll never buy a dress too long again). He started to ask me what languages I speak and came around from the register (old short man identified himself as brazilian) pinched my cheek told me I'm his friend n maybe he'll give me the lower price n squeezed n hugged me at first I thought he was trying to be a sweet old man but then he continued to attempt to repeat this act and I tried to release myself with a joke saying "listen if u hug me this hem is free" joking is my defense mechanism. He continued and I had to say No and stop for real stop. I was supposed to pick up the dress Friday and then remembered I couldn't pick it up Friday so we agreed on Saturday or Monday. And as I walked away I got more angry realizing what happened and I went back in to take my dress back and pretended to get a call from a friend who said they would fix my dress for me.