Owner ruined my $900 shoes he was yelling at me, very unprofessional I filed a police report I will…read morebe taking him to court.

Yesterday, I tried to come in for a quote on a hem for a simple everyday dress. He gave a range…read moreafter showing him the dress. And I said I hope it's the lower price, the dress cost $40 to buy. (I'll never buy a dress too long again). He started to ask me what languages I speak and came around from the register (old short man identified himself as brazilian) pinched my cheek told me I'm his friend n maybe he'll give me the lower price n squeezed n hugged me at first I thought he was trying to be a sweet old man but then he continued to attempt to repeat this act and I tried to release myself with a joke saying "listen if u hug me this hem is free" joking is my defense mechanism. He continued and I had to say No and stop for real stop. I was supposed to pick up the dress Friday and then remembered I couldn't pick it up Friday so we agreed on Saturday or Monday. And as I walked away I got more angry realizing what happened and I went back in to take my dress back and pretended to get a call from a friend who said they would fix my dress for me.

Not the greatest photo. I searched for a while for a local shoe repair in my area. I'm so happy I…read morebrought my favorite boots to be repaired after literally destroying the heel at a holiday party. Not only was the repair perfect, the owner was super nice and so personable. So nice that I started asking him questions about his 14 year business in town. He was wonderful to talk to. I'm digging for other shoes that may need a bit of TLC and bringing them to him. $12 for both of my heels repair but I gave a bit more on top of his cost. I'm a very happy will be back customer.

he repaired a pair of broken heels on the spot and charged too little. i paid him 25% more and…read moretold him to raise his price. he says to me "some people charge more" He is right, they do charge more and they do a worse job.

If you're in NYC and need shoe or bag repairs, you have to check out Cobbler Shoe on 225 W 23rd St…read more I had such an amazing experience there--the craftsmanship is seriously top-tier. They brought my shoes back to life and made them look incredible again. Not only are they amazing with shoes, but they do beautiful work on bags too. You can tell they really care about what they're doing and take pride in every detail. On top of that, they're some of the kindest, most welcoming people you'll meet. It's rare to find a place that combines skill, quality, and genuine kindness like this. Hands down the best shoe repair spot in town. Bring them anything that needs fixing--you won't regret it!

Highly recommend!! They do a great job here every time I request shoes to be fixed. They also fix…read morebags as well. They are efficient, reasonably priced, and overall the service is top-notch.

This place is absolutely amazing! When I first called this place it was great customer service from…read morethe beginning. I drove to Westfield and showed him my luxury bag. He pointed out things I didn't even notice and said he can have it ready in two months. It was less than a month and my bag looks brand new. I'm more than satisfied with the work. Thank you so so much!

This place is a gem in downtown Westfield! A zipper on a jumper that I really wanted to wear for a…read morebirthday party was snagged beyond what I could do to fix it. As soon as I realized this, I knew that this was the place to go. Although they were a tremendous help in repairing a zipper on my luggage a couple of years ago, I was still a little apprehensive because I'd never taken a clothing item there before. I am so glad that I went anyway! Not only were they able to fulfill my request, I was a bit pressed for time and it was still ready sooner than I expected. The service is always straight-forward and efficient. The process is seamless from drop-off to pick-up. I really appreciate that!

I've lived in the North Bergen area for almost 7 years. Luckily, I've never needed a cobbler; until…read moreabout a month ago. Looked up some places, but the reviews weren't so great. My wife found Mr. Maksoud's. At first I was a bit hesitant, but gave it a shot. The place is exactly what I like. Small, the smell of leather and shoe polish that greets you upon entering. Shoes and handbags strewed about. And in the middle of it all is George. Positive, quick with witty retorts, and busy working. He put new heels on a pair of old Cole Haan boots, that I wasn't ready to let go of. George even said they are nice and worth keeping. After about 9 days, I returned to pick them up. The work was great and the price was excellent. 40 dollars. Other places in the area would have charged double. I'm so glad my wife found this place. George also makes keys.

Whoever claimed the Louis Vuitton Neverfull GM could handle 100 kg with a single handle was clearly…read moreliving in a dream world. I mean, have you seen that handle? It's as skinny as my patience on a Monday morning--charming, sure, but not exactly built for heavy lifting. After dragging my tote across the globe and using it as a makeshift suitcase accessory, the inevitable happened: the handle started to part ways with the bag. Naturally, my first thought was to consult the LV store for repairs. When they quoted me a jaw-dropping $400 for handle replacements, I nearly choked on my avocado toast.Why shell out that much when the bag itself cost me $750 back in the day? And the repair time typically range from 12 to 26 weeks!!!! Time to shop around. Here's what I found: * Leather Spa 55 (NYC): $200 per handle. * Rago Brothers (NJ): Two new handles for around $395, or repairing one at the base for about $125. Basically, not much better than LV's offer. Just when I was about to resign myself to a life of broken bag straps, I stumbled upon rave reviews for Mr. Maksoud's Handbags & Shoe Repair. Words like "reasonable," "quick," and "great job" were being thrown around. Intrigued, I decided to give it a shot. Mr. Maksoud did not disappoint. He quoted me $200 for both handles, but since I brought my own leather handles from Etsy (because I'm resourceful like that), he only charged me $50. In just a week, he transformed my bag from tragic to magic. I couldn't be happier! Oh, and did I mention? Mr. Maksoud is quite the handsome gentleman. Highly recommended!

Once upon a time, I sold industrial supplies. I was in business casual and wore work boots. Now, I…read morewear dress shoes even with business casual. I really can't believe the wear these shoes have seen in the last few months. So why four stars? -I needed the shoes in 48 hours, before I had a chance to ask he told me the shoes will be ready the next day. -they accept credit cards -The repairs were top notch, although I feel that the shoe shine could have been a little better. So I'll be back before long.

More than satisfied with this little shoe repair shop. $64 total for a half-sole and heel…read morereplacement that's nearly indistinguishable (from the side) from the original sole. Shine was solid, though not overpowering. Owner of the shop was friendly without being too talkative. Location is right downtown next to Military Park. And store closes after 5 so that I can stop in on my way home from work. I'll be using this shop whenever necessary for the foreseeable future. It's a shoe repair shop that did a great job for a decent price (at least by Manhattan standards). What's not to like?

I paid $10.00 to have shoes stretched and it was probably the best 10 bucks I've spent in months…read more So rewind....about 2 months ago, I bought a pair of shoes online. When they arrived, I tried them on and was so disappointed they were too tight. A friend recommended this place to stretch the shoes so I brought my shoes here about 5 days ago. The man in the store told me it would be ready by Friday but I didn't get around to picking them up until today. I tried them on and they fit perfect!!! So a lightbulb went off in my head. I'm thinking if I fall in love with some shoes online and they don't have it in my size....maybe I can order a size lower. This place would be perfect to stretch them to my size! :-) Parking is horrible. You may have to find a spot a couple of blocks over and walk. Despite that, I highly recommend this place. It's well worth it!

I'm so glad I found this place! He gave new life to about 6 pairs of my boots and shoe. He is fast…read moreand as soon as you walk in he remembers which shoes you brought in.

It's the second time I drop my linen shirts off and they seem to do a good job dry cleaning them…read more Comparing to other places they seem to be a little pricier but I guess I'm paying for the convenience of being near my house. There's metered parking nearby and also parking lots at shop rite and CVS nearby.

I was expecting quality work, sadly what I got was a hot mess. I found the prices to be excessive…read moreconsidering none of the items brought in fit correctly. It was a waste of my time and at a cost of $300 of my hard-earned money. I'm upset that I can't wear "ANY" of the items. They offered to make further adjustments at an even higher cost which I felt was "OUTRAGOUS" and was very offended all it did was make a bad situation worse. "I WILL NOT BE GOING BACK THERE NOR WOULD I "EVER" RECOMMEND THEM TO ANYNONE."

Love this place!!! I cannot say enough amazing things about this company! I brought in my Louis…read moreVuitton bag after it experienced an unexpected accident that required a very deep and delicate cleaning. This bag means the world to me because it was my very first designer bag, gifted to me over 10 years ago They worked absolute magic! The cleaning and restoration were done with such incredible care and attention to detail. When I got it back, it literally looked brand new You would never know it had gone through anything! Shoutouts to Leather Spa bringing it back to life! On top of that, the turnaround time was so fast which meant so much to me. I'm beyond grateful to have my sentimental piece restored so beautifully. It looks just the same now as it did when I first got it. I highly recommend them to anyone needing expert care for their luxury items! 10/10 experience!

Absolutely despicable. Stay away from Leather Spa at all costs! Destroyed a brand new, unworn pair…read moreof Louboutin boots for which I just paid over $2k at Saks. I first brought the boots to the Grand Central location and was turned away because apparently only 55th Street (the least accessible NYC location for me) does calf alterations. My boots were 1-1.5" too wide in the calves as I have very narrow legs, and while I was clear that I didn't want them to be tight, I did want them to look more fitted and neater around my legs. I went to 55th Street and intentionally had the boots fitted over jeans, repeatedly telling the store employee that he was cutting off my circulation and needed to loosen the boots. Rather than listen to me and do what I asked, he told me that they could stretch them if they turned out too small. I very adamantly said no, I will not compromise the integrity of the leather by stretching them nor will I agree to have the boots made too small so that additional work will be required. I finally asked him to provide the final measurement and was told it was 13". The boots were originally 14.5" for reference. The boots were ready in just over a week, which already had me concerned since I hadn't requested a rush job. Upon receiving them, I could immediately see that they were two different sizes. The left boot is 12.5" and the right boot is just barely 12.25". They are nearly impossible to zip, the seams were done VERY poorly and not straight, and most importantly, they do not fit without severe pain. I cannot walk in them. I literally can't even move my right ankle. And that's on my bare legs without jeans. I immediately contacted Leather Spa and received a response from Vincent who said it's very common for boots with this type of repair to require additional treatment and that I should bring them back for stretching. Did I not already have this conversation BEFORE I paid $300+ to ruin $2k+ boots??? Vincent insists they are not ruined even after I sent photos showing that they very much are. Further, they didn't even send them back to me nicely - they threw shreds of cut leather pieces inside one of the boots and just sent them off that way as further evidence of the total rush job. I used to frequent Leather Spa 55th and my patronage fell off years ago after they did something very similar to a pair of $300 boots. I was very clear during my visit this time that that could not happen again with my brand new Louboutin boots that were significantly more expensive. Had the employee just told me on the spot that they were going to cut my boots too small and require stretching thereafter, I would've taken the boots, walked out and gotten them repaired elsewhere. Literally the only reason I returned to Leather Spa is because Christian Louboutin recommends them. Never again.