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    NexGen HVAC & Plumbing

    4.1 (577 reviews)
    Open • 7:00 am - 7:00 pm
    Updated over 3 months ago

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    Ty D.

    Well, unfortunately I have to admit NexGen is a disappointment. Their service and support from the agents to the techs has definitely declined. I would advise to not use this company at this point. I did give good reviews in the past, but it's clear now that they don't stand by their word or service. They do not honor their commitment(s), but want the customer to. At this point, I'm steering clear of them for any further service once they complete the job they were suppose to do. Do your research and beware of their lack of integrity. Thanks.

    Spider webs and dirt on unwashed coils.
    Chris B.

    I have held my tongue for a while because my service has been so up and down. Problem one I am always harassed about doing some time up unnecessary upcharge or service which is not needed. First time I called for a plumber to check my waterline behind the fridge. I was told the line was old needed to be completely redone. Estimate was for 500 dollars to fix it. Called a other plumber who came out tightened the line in less than 5 minuets and was done Took advantage of a free water heater flush. Was told my machine was old and close to failure although it looks brand new and I just moved into my hoke. Was told I need to replace the machine and get a bunch of work done. Quote was $10,000 for a new water heater. And $15,000 if I wanted to go tankless. Called them again to take advantage of their acc tune up special and to review my machine. Since it had been some time since my last service with them. Acc tune up is to come with a dynastic of the machine and coil wash. I told the technician recently the machine started having issues cooling the house. One no cleaning or mediocre cleaning was done. Went outside he said he was done cleaning, no water was on the floor. I went outside later to see one side wasn't even remotely touched Later he tells me the machine needs the condensate line to be cleared and the machine needs a deep cleaning and degreaser. Mind you the machine is less than 5 years old and was a full install inside and outside. He did a few other tests inside, heard the machine making some very odd noises I've not heard before. He came back with a quote that was for 325 each service. Looked online and found there was a coupon for 100 dollars off service which was not mentioned at all. Against my better judgment I accepted getting the condensate line cleared. After maybe 10 minuets of blowing air on just the inside of the machine he came down stairs and said he was complete. I asked him does he not run a vacuum from the outside line to make sure it's clear. He said he did not have a system vacuum. Signed off for payment and he came back to put in the filter. Machine started acting weird again worse than before. Went inside to see the new filter was eaten up. Not sure what my issue is, but I know this company is not the one to help me.

    Crushed vent

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    1 month ago

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    9 months ago

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    10 months ago

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    5 months ago

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    7 months ago

    Eliseo did a great job. Highly recommend. He explained everything to me every step of the way

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    4 months ago

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    1 year ago

    Their where very good, they told us everything they were going to do, they did not leave any mess,

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    2 months ago

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    6 months ago

    Always on time with great service. We have used them for years. Service is always great. Employees are very friendly and knowledgeable.

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    2 years ago

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    11 months ago

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    7 months ago

    Very nice, they showed up on time and gave my AC a tune up. Thanks for the good work.

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    Page 1 of 15

    NexGen HVAC & Plumbing Reviews in Other Languages

    Ask the Community - NexGen HVAC & Plumbing

    I see on their furnace installs that the closets are all lined with a reflective covering; what is the purpose of that (looks nice btw)?

    Hey there James yes it does look nice its one of the things that sets ups apart from most contractors the attention to detail. We insulate the closet and sheet metal the platform for cosmetic safety and noise reduction as well. Are you looking to… 

    View All 3 Questions

    Review Highlights - NexGen HVAC & Plumbing

    “Their technician, Roger Cuadra came out today to perform a semi-annual check up on my AC system.”

    Mentioned in 11 reviews

    Read more highlights

    Impact Plumbing - Meet the team

    Impact Plumbing

    (63 reviews)

    Impact Plumbing repaired a leak in my main water line. Another crew had worked on the leak the day…read morebefore but didn't know what they were doing apparently and their repair failed causing bad water with chemicals to be flushed into my house water lines as well as the water tank. Because I have multiple chemical sensitivities it was very important to put in a pipe that would not cause me problems and also to properly flush out the water lines in my home and water tank. Nick went above and beyond along with his assistant Jimmie to make sure I was left with a home that was safe for me and I could continue living in. There are no words for the relief I feel about that and for how grateful I am for this blessing. Nick also installed new aerators and shower heads to protect me from any chemical residue that I could potentially be exposed to if we used the old parts. I whole heartedly recommend Impact Plumbing to anyone looking for excellent plumbing services. And, importantly, his pricing is fair.

    This is my third time using Impact Plumbing, and they never disappoint! Nick and Jimmy provide…read moreoutstanding customer service and always go above and beyond. They are professional, knowledgeable, dependable, and truly the best in the business. No job is too small or too big for them, and they consistently exceed my expectations. I highly recommend Impact Plumbing to anyone looking for excellent service and a team they can trust! Thank you Nick and Jimmy!!

    RKM Heating and Air Conditioning - RKM HEATING and Air at K1 car racing. Everybody learning the rules. Hard work pays off. We appreciate our team.

    RKM Heating and Air Conditioning

    (225 reviews)

    Ruben is a True Professional!…read more I recently had an issue with my home AC unit in Lake Elsinore that stopped cooling properly during this hot weather. RKM reached out immediately and sent Technician Ruben. From the moment Ruben arrived, he was courteous, professional, and respectful. He thoroughly diagnosed the problem, explained everything in clear, easy-to-understand terms (no technical jargon overload), and got right to work. He replaced a faulty capacitor and performed a full system check to make sure everything was running perfectly. The repair was completed efficiently, and my AC is now blowing ice-cold air. Ruben even took the time to show me a couple of maintenance tips to help prevent future issues. I'm extremely impressed with his knowledge, speed, and friendly attitude. Kudos to Ruben for his Great service and professionalism. He's a top-notch technician who clearly takes pride in his work. Thank you Ruben!

    Here I am, shouting out RKM again! Ron came out to do a flush of the water heater, and he was quick…read moreand thorough. He noticed that we had a drip on one of the faucets connected to the system, and took care also. This was the second time he'd been out to see us, and both times we were impressed with his professionalism and attention to detail. In addition, my wife has spoken with Amy in the office on several occasions and is ecstatic about the help she has received each time. Amy is extremely knowledgeable, and has a smile that radiates through the phone. You can't go wrong with RKM...they're worth every penny!

    City Wide Plumbing Heating and Air Conditioning

    City Wide Plumbing Heating and Air Conditioning

    (18 reviews)

    UPDATE: I was contacted by both Sean and David and they offered to make it right, and heard me out…read morethoroughly. I really appreciated their efforts to restore trust and ensure their service is done fairly and to satisfaction. I would absolutely do business with them again as a result! *** This review is from service about a year ago and I never got around to posting it. I wish I could put more stars. I scheduled a maintenance service at my home while my tenants were there, and everything seemed smooth with initial communication and visit start. City Wide arrived, spoke to one of my tenants, explained they had to replace the air filter (a K&N reusable one that her husband had bought), and then proceeded to do their work independently. When they were done I was told they left from where they were in the backyard and never provided notice of their departure. Come to find out, the air filter vent in the home has non-standard dimensions, so my tenant's husband said they shoved a new air filter in there and it looked very shoddy indeed. After calling and expressing my dissatisfaction, I felt only then was I given a narrative for what had happened. My impression was, they didn't think it's something that would be noticed or needed explanation, and that is cause for concern. They did come back and fix the problem, this time with my sister supervising the visit. Happy to say, they did educate her on what they were doing and fitted a new filter to the vent. They also did a very good job cleaning the outside unit during the first visit, for which I was grateful.

    We've used them twice now and I'm very pleased. They do good quality work for reasonable prices. We…read moresigned up for an annual maintenance plan for our a/c equipment to keep them in good working condition. They will be our go to for any plumbing or a/c issues. Just wish we had known about them before we used Home Depot to replace our water heater.

    Tri City Plumbing - Tri City Plumbing has been identified as one of the Top Plumbers in San Bernardino

    Tri City Plumbing

    (188 reviews)

    Ramon provides prompt and courteous plumbing services. Expert at drain cleaning and piping repair…read morewill always call Ramon for help.

    If I could give Tri City Plumbing 0 stars I would. Where to even start. I contacted Ramon and his…read moreteam because of a leak that we were having from our second floor shower. We were also having issues with a sink P-Trap and hot water not coming out from the same shower where the leak was. Ramon sent out a plumber, named Fernando, who opened a hole in our drywall and after a couple of mins of eyeballing the area, he determined that the leak was coming from an old seal on the shower overflow. He also said that the issue with the hot water was coming from a cartridge issue and that he would fix it. All together for the P-Trap, seal replacement, and cartridge replacement I was charged $600 after receiving a $100 discount for paying all cash. Fast forward to now, our shower knob broke due to a faulty cartridge. It was an old, broken cartridge that Fernando installed which caused the knob to break. The leak? Never fixed. We patched up the drywall and after a couple of weeks started noticing water stains in the same area again. I reached out to Ramon regarding the leak and he said he would get back to me with info on when they could come back out but then went unresponsive. Since he wasn't responsive after I reached out about the leak, my wife reached out to him from her # about the cartridge issue and he asked her to send pictures and that he would fix it if it was their fault. Pictures were sent and we followed up with him multiple times just for him to ignore our calls/texts and send us to voicemail. I wouldn't recommend this company to anyone. I now find myself looking for another plumbing company on here to help with the leak that they never fixed, and ended up paying an additional $189 for a whole new kit to replace the cartridge and damaged water knob

    Plumbing Matters Rooter & Plumbing Services - Meet the Plumbing MATTers Team

    Plumbing Matters Rooter & Plumbing Services

    (319 reviews)

    We had a severe crunching and vibration noise in our garage pipes whenever a toilet flushed, as…read morewell as a main sewer line that needed to be cleared. We called Plumbing MATTers and they were able to get us scheduled same-day! Our technician, Giovanni, was phenomenal. He quickly diagnosed our water pressure issue--our main valve was sitting at a dangerous 100 PSI--and installed a new 1-inch Zurn Wilkins regulator (our old one was 24 years old!). He also performed a hydro-jetting service on our main line to clear out all the debris. Giovanni was polite, professional, upfront with pricing, and worked incredibly efficiently. I also really appreciate the client portal they supply--it made it super easy to view my paid invoices and will be great for keeping track of any future estimates all in one place. The whole job was completed for a very fair price with great warranties included. It's rare to find plumbers this honest, organized, and thorough. Highly recommend Plumbing MATTers and Giovanni to anyone in the Riverside area!

    Called Plumbing Matters yesterday afternoon about our downstairs toilet and gave them a detailed…read moredescription of the problem. They got back to me within the hour with clear pricing options based on what they might find on site, and we scheduled service for this morning. Matt showed up on time and texted when he was on his way. He got right to work, pulled the toilet, and immediately found the issue: some kind of weed/root had grown up through the drain line. (See photo.) He had everything he needed on the truck, fixed it, and even replaced our seized old toilet bolts at no extra charge. Clear pricing options for the beginning and great value for the price. Super clean, professional, prepared, and honest. Can't recommend Matt and Plumbing Matters enough.

    Hush Air Heating & Air Conditioning - It's Beautiful Spring time give us a call for service

    Hush Air Heating & Air Conditioning

    (178 reviews)

    I recently had Hush Air replace my aging HVAC system with a high-efficiency Trane 5-ton heat pump,…read moreand the entire experience exceeded every expectation. From beginning to end, working with Kash and his team was a pure pleasure. During the initial estimate, Kash took the time to explain the equipment options thoroughly, answered every technical question without any sales pressure, and made sure we took full advantage of instant equipment discounts as well as local utility rebates. They handled all the headache-inducing details--including the permit logistics, AHRI paperwork, and rebate documentation--so I didn't have to worry about a thing. On installation day, the crew arrived right on time, worked efficiently, and treated my property with the utmost respect. They executed a flawless setup, carefully pressure-tested the lines, relocated our thermostat, and made sure everything was cleaned up before walking me through how to operate the new system. It is extremely rare these days to find a contractor who combines this level of technical expertise, honest communication, and outstanding customer service. Kash and the crew at Hush Air set the gold standard for home service professionals. I couldn't be happier with my new system and would recommend them without hesitation to anyone looking for top-notch HVAC work!

    Hush air installed our ac four years ago. We needed to replace a 30 year old unit that was limping…read morealong. We are please with the performance of the unit and felt they were fairly priced and honest. We haven't had any issues and the house stays cool. We also just had a hush air tech service our ac, he was friendly and personable. We signed up for their yearly service, which I found the cost to be very reasonable! I highly recommend them for all your ac needs. I couldn't be happier

    NexGen HVAC & Plumbing - hvac - Updated September 2026

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