Luis was my service technician and was very polite and friendly. His information provided was very good. He was very good at keeping me updated on what he was working on and status. Very happy with service. read more

Ryan A. Was great!!! I pay monthly to be a VIP member. Till this day I still don't know what that entails. I was not happy with the customer this last time around, when I called. My air was not coming out cold. I called on a Friday morning was told oh we have to send the person who went to do your maintenance service just a few weeks prior. (Why? It was a maintenance!) in the case this rep might have done something wrong, which I doubt he did. Unless he did something intentional. So, I had to wait till Tuesday. I went days without air, no it wasn't extremely hot but I'm in menopause and not having air when it's warm outside is not good for anyone! Tuesday comes around and they cancel on me. At this point my blood starts to change temperature to warmer not yet boiling. I'm like oh hell nah!!! They reschedule me to Friday. I was not going to be home Friday morning due having to run into the office for a few hours. The service rep Ryan A. called me. I was rude yes cause at this point I was going to cancel my service with Nexgen after they came to see WTH was going on with my air. I informed Ryan I was not going to be home he asked what time would I be home, I said after 5. He asked if he can come between 5-6. I said ok. I explained to Ryan what was going on and what happened. He didn't even look at anything yet and explained to me what he was gong to check on. He didn't try to sell or tell me everything else that needs to be done or suggested to be done: Yes, I completely understand your air conditioner and maintenance is an investment to do the things to keep it running and intact. However, right now in this crazy world we are all having a hard time keeping food in our fridge and making sure we have money for gas to get by. I just needed to put this honest review out here! I am a female home owner and I make the decisions in my home when it comes to who I allow in my home to help us maintain what we have. Ryan didn't BS me. The service was not cheap but it wasn't something that would put me out till next pay period. I told Ryan I was going to cancel Nexgen due to the horrible customer service I had received, till the service he provided. He was patient, not trying to sell everything he could find on his lap top. He found the issue showed it to me, fixed it and explained preventative measures when we are able to financially. Not pressuring me. Thank you Ryan A with Nexgen. read more

Question/Concern: Everytime I request Nexgen to come out to routinely service my equipment. I feel like the techs ALWAYS try to upsell me on something! They've gotten me twice, weather it's an extended warranty or extra parts for my equipment. The last time, I did purchase a $1200+ air purifier thing for the house, I believe I purchased the 2nd from the most expensive item. Yesterday, Thursday 2/5/26, the tech mentioned to me "that he noticed I bought the $1200 one, but for a few hundred dollars more, he thought why wouldn't I want the next one up"? He also pointed out to me that some pilot igniter in my furnace wasn't changed out by the last tech, but he noticed it's still working but looks all worn out and should be changed out. He told me that this part is covered under my 10 part and labor warranty. I told him okay can you change it out then? He stated "No" that next time I call in for my next service, to mention it to them to have this changed out. Sorry, how in the heck, am I going to remember that? ‍ He told me my AC condenser is dirty and needs a cleaning, that he can do it, but it's $400+ to do. I asked him, this isn't covered under my service? He said "No", I almost wanted to kick him off my property. So I asked him, so my warranty I have is just have my equipment serviced, is only for Nexgen to come out and do a visual inspection and that's all? He basically said "yes". Is this a normal practice? To be honest I was going to post this on Yelp, but since you and I have established this working relationship and I'm comfortable with reaching out to you, I figured I'd share it with you first and let me know. It makes it a HUGE turn off, to even call Nexgen to come out to just service my equipment because I know at the end, the Tech always try to sell me something else. I bought this equipment brand new either in 2019 or 2020 and it happens everytime! If I ever need to buy another furnace or AC unit. I'm probably going to look elsewhere where! read more

these gentlemen were fantastic. They were honest they were fun. They were comfortable to have in my home and I also appreciated that they did the entire check of charge. They didn't force anything on me and I thought the prices were amazing for what they were going to do as far as and installation I recommend them and I will be most out to them in the future when I begin the project. Overall, I would say the service was beyond what was expected and they were fantastic read more

If I could give them a zero, I would. We purchased two HVAC units, a furnace, a water filtration system and a full house replumb with this company. We did so because I was retiring and didn't want to deal with major home repairs in my later years. In addition, we purchased a 10 year labor warranty with a 25 year parts warranty. In October our HVAC system leaked freon. The company wanted to charge me initially for the entire repair, despite my Protection Plan because "they couldn't find it" and the freon was not their responsibility. I aptly noted if their part has not failed, we would not have lost the freon. After escalating my concerns numerous times, I finally got the repair done under warranty, as it should be. Now, our AC unit is out again, only 8 months later. The repair technician I called out on Saturday couldn't fix it and said I had to have a manager look at my HVAC unit to ensure it was being properly repaired. However, the manager can't come out in the 22d of June. It's 96 degrees outside, and they can't fix it for another week? Why offer a warranty if you don't have the capacity to actually make repairs? Maybe NexGen should either not offer warranties, get better equipment or contract out the repairs. I called yesterday and this morning, still have not heard back from NexGen. Do you use this company. I fully believe they are scam artists at this point since they've done absolutely nothing to prove otherwise. Go with a local contractor and stay far away from this abhorrent business. read more

I schedule an appointment for Saturday they said I was told verbally when they selling me the "Membership for $99.00" That I would receive a call the night before or the morning of the appointment. Once I paid the $99.00 the email they sent me said the would only call the day of appointment and give me time window. Instead they texted me at 9:19 in the morning saying they had an emergency repair and they would not be coming at all, and when did I want to reschedule. I texted them back to cancel the appointment and the membership, since they can't keep a simple inspection appointment. I have receive no response. read more

Well, unfortunately I have to admit NexGen is a disappointment. Their service and support from the agents to the techs has definitely declined. I would advise to not use this company at this point. I did give good reviews in the past, but it's clear now that they don't stand by their word or service. They do not honor their commitment(s), but want the customer to. At this point, I'm steering clear of them for any further service once they complete the job they were suppose to do. Do your research and beware of their lack of integrity. Thanks. read more

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Techs for HVAC were OK. They came to both of our houses. They check things, but they do not do any tune-ups. They are just trying to upsell. So it is a waste of time. The tech for the plumbing (although we paid through Home Depot ) started "I am not working for Home Depot and I have my own Prices." Rancho Cucamonga, CA Area. He wanted an extra $900 for a toilet installation (that we have already paid $300 at home depot) because he said it was on the second floor. read more

We had a back up in our pipes. The toilets weren't flushing well. Jose Trejo came out around 6:45 pm, and wow was he informative! He gave us great service and we could not have asked for a better plumber. The cost was reasonable for the options given, and we were very pleased. Well done Jose and thank you NexGen!! read more

I had issue to where it needed to go to mgr. but no call back for 3 days. I cancelled my HVAC cleaning and will never use them again. I was given an ecuae that that changed management. read more

When I called the number on the original receipt of my hvac I was directly connected to Nexgen. Nexgen bought a company that installed my HVAC. I recently discovered my restroom vent was crushed during the hvac installation. Photos attached. I thought whoever was responsible for this companies wrongdoings would fix the issue. The issue also is not complicated, it's a simple replacement of 20 foot inexpensive vent tubing. Yasemine was extremely unhelpful to resolved the issue. I felt they would either fix the issue caused by the company they bought or give me a fair price to fix the issue. Yasemine was one of the rudest people to discuss the issue with. Not a friendly person. Not trying to simply resolve an issue in any logical way. Zero accountability was taken by her on behalf of the company. My experience was not good and I will not be using or recommending Nexgen services to anyone in the future. read more

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Had Nex Gen out today for maintenance work on AC and Furnace . Javier, the technician was great! Called me prior to inform me on what time he would arrive, he was right on time . He described what he would be doing prior to the work beginning. Upon completion, he went over all the findings and recommendations. We have been with Nex Gen quite some time and this example is what we get with all of the services Nex Gen provides. read more

I have held my tongue for a while because my service has been so up and down. Problem one I am always harassed about doing some time up unnecessary upcharge or service which is not needed. First time I called for a plumber to check my waterline behind the fridge. I was told the line was old needed to be completely redone. Estimate was for 500 dollars to fix it. Called a other plumber who came out tightened the line in less than 5 minuets and was done Took advantage of a free water heater flush. Was told my machine was old and close to failure although it looks brand new and I just moved into my hoke. Was told I need to replace the machine and get a bunch of work done. Quote was $10,000 for a new water heater. And $15,000 if I wanted to go tankless. Called them again to take advantage of their acc tune up special and to review my machine. Since it had been some time since my last service with them. Acc tune up is to come with a dynastic of the machine and coil wash. I told the technician recently the machine started having issues cooling the house. One no cleaning or mediocre cleaning was done. Went outside he said he was done cleaning, no water was on the floor. I went outside later to see one side wasn't even remotely touched Later he tells me the machine needs the condensate line to be cleared and the machine needs a deep cleaning and degreaser. Mind you the machine is less than 5 years old and was a full install inside and outside. He did a few other tests inside, heard the machine making some very odd noises I've not heard before. He came back with a quote that was for 325 each service. Looked online and found there was a coupon for 100 dollars off service which was not mentioned at all. Against my better judgment I accepted getting the condensate line cleared. After maybe 10 minuets of blowing air on just the inside of the machine he came down stairs and said he was complete. I asked him does he not run a vacuum from the outside line to make sure it's clear. He said he did not have a system vacuum. Signed off for payment and he came back to put in the filter. Machine started acting weird again worse than before. Went inside to see the new filter was eaten up. Not sure what my issue is, but I know this company is not the one to help me. read more

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They were so great and responsive. We had Jose out to help with solutions for our HVAC and he was very communicative and nice. Would definitely use them again! read more

Always on time with great service. We have used them for years. Service is always great. Employees are very friendly and knowledgeable.

Had a maintenance of both furnace and A/C system. Technician was professional, friendly, explained everything and answered questions. I would definitely use NexGen again. read more

Very nice, they showed up on time and gave my AC a tune up. Thanks for the good work.

I am so happy with my new thermostat control. The one I had was so complicated & I couldn't turn it off & on. I am 80 & have a terrible time with technology. The new one is simple & I need simple. Great guys great company. read more

The technician was very thorough in his inspection and cleaning of our H-Vac system. NexGen had installed all new ductwork about 6 months ago so we didn't anticipate much new needs. However, like most companies like this, they left trying to upsell us for new services which we didn't feel we needed. read more

Bought a Home depot toilet with installation, they contracted nexgen. They missed their first appointment and when I called to find out why, they had me booked for a month later. Missed 2nd appointment the following day. Missed 3rd appointment they delayed earlier. Missed 4th appointment they delayed once again. Texted me to me call a plumber who had no idea why they had me call him. I mean, I'm not even mad, this is amazing. It takes incredible talent to be this bad at a job. Witnessing such a feat of useless twattery was entertaining. I called someone else who showed up within 2 hours and did the job for less than I paid the nexgen clowns. Do yourself a favor, hire these guys for a laugh. Don't worry, home depot has a solid refund policy ;) read more

We got charged for nothing, they replaced the cartridge hardware and the dang thing still is not done right, there's still a leak, they charged me $700 for nothing, their technician now says that the shower valve needs to be repaired which will be another $2400 I feel totally scammed. Don't use these people. I will report this to the Better Business bureau. read more

Their where very good, they told us everything they were going to do, they did not leave any mess,

This company is a joke. Spend your money elsewhere. I called them for some repairs and got talked into a whole new top to bottom system for $40,000. I've had nothing but problems ever since. First time I used the heater it broke, the a/c has had nothing but problems. Right now I'm trying to get a leak that they said I had fixed but I keep getting the run around, they don't schedule my appointments after they said they did, the repair guy comes out and says he doesn't have the part and every time they've come out they claim something else is wrong, I've had 4 different repair guys and each one comes up with a different problem, they say they'll call then don't. I bought their "warranty service" yet low a behold everything they claim is broken isn't covered and costs $1000. This is the worst company I've ever dealt with. DO NOT USE THEM!!! read more

Stop living to customer, about time that you are to show up, and when a customer calls in to check why you aren't at appointment, don't tell them lie about it. I pay to be a premium customer and am treated like I don't matter read more

BEST service ever!! Turner was fantastic, thorough, neat, with great character. Turners" recommendations were explained with reasonable prices. Ask for Turner when you call. Gabby M read more

Price is too high. I got a job done for $5000z. These clowns wanted $17,000 without repairing the drywall. They called and I told them someone else but for $12,000. They said why I didn't let them know Not recommend this at all. Better price somewhere else!!! read more

My recent experience with NexGen was not good. They tried to sell me a hvac unit for $12,500 to $25,000, saying that all my furnace is going to be expensive to fix the parts so I'm better off buying new machines. I got three estimates from other companies and they said that I don't need to get a new unit at all. I prefer Hush HVAC in Riverside if you guys are looking for a company that is reliable. Btw this is actually important to mention. Nexgen is actually the one who broke my furnace in the first place by misplacing the filter during the maintenance that I paid for. The filter was placed recklessly making all the dust go into the furnace which clogged the pipe. Absolutely, the worst! read more

Art, the technician that came to our home to to do our air conditioner, tuneup was extremely helpful professional he went above and beyond to make sure he took care of every detail while servicing the air conditioner. Art diagnosed in suggested certain services that are required or needed for our unit once again was very professional and extremely knowledgeable. Thank you. We highly recommend the service read more

I had a very good experience working with NexGen. Their technicians are very nice and honest when it comes to pricing. Given how expensive these jobs can be, they work with you to find a solution that works best for you. Will definitely be using them in the future read more

Where do I start... We purchased two AC units and an extended warranty (for an additional $2k). 10 days ago one of the units stopped working. They came out, charged us @$500 for work not covered and order a part they said would be in a week ago. Getting a response from them is impossible (unless you count the half dozen apologies with no concrete answers). It's always the same. "Wait till the end of the day and we'll let you know". Then no response, or we'll check tomorrow, or another apology. In the meantime, my family suffers in 100+ degree heat. Update: Promised to get back to me TODAY. (You can see from their response). Of course they didn't! This is how it's been going on since last week. Apologize. Promise. Break Promise. Repeat. read more

Today, I had Turner as my technician, and I found him to be very polite and efficient. He provided me with all the necessary details about my inspection and future recommendations. read more

So mad right now. Had Marc come out to give an estimate, he gave us a price for 2 units because we have 2 dwellings. He priced a 5 ton and a 2 ton with a 5" hepa filter. We signed the contract and when they came out the next day they said they couldn't do a 5 ton that it had to be a 4 ton. ODD RIGHT!!! Then when i questioned it was told there was no price difference sine they added a bigger intake. We asked Marc for extra HEPA filters since we spent almost $31k and so a few days later a tech came out with a 1" little filter that you can get at Home depot. We said no way we are suppose to have a 5" and he said it was never installed and we were never told so we ran the AC for 5 days with no filtration and our unit stopped working on saturday. Only after 5 days of using and i can't get management to call me back because it was on a weekend. SO FRUSTRATING!!! Now need to take the day off work for someone to come fix it. read more

Very honest and professional. They came ontime. I had an other plumber tell me I had to change my water heater replaced right away because it will blowup on me. Lucas told me there is no such thing. He and his associate service my heater and saved Me thousands. read more

We had a leaking water heater (Rannai) of out warranty. NexGen recommended Navien, which is a great product. However, after installation, there is a problem with the cold water. NexGen team (Jose, Issac, Michael) came back to investigate the problem and found one of the shower mixer was broken. I am extremely impressed by the NexGen team who are very responsible and knowledgeable. I highly recommend the NexGen team. read more

We use them every year for the winter & summer tune up for our unit. We have always been very happy with the technicians. They are knowledgeable. read more

Reached out to NexGen for some help with our AC system. They showed up on time and confirmed the issue with the unit. Will be having them quote us on the repair. Look forward to using them on our system going forward read more

Well, our 10 yr old Slimline AC unit stopped cooling on the Saturday of a very hot 4th of July weekend ... so I made the mistake of trying to get someone out to troubleshoot the problem ASAP... and called NexGen because I know they have lots of techs and I was able to get an appointment first thing on Monday. VERY BIG MISTAKE!! The tech, Felipe, arrived on time and was extremely personable. He took lots of photos on both his and my phone and explained what some of the images showed. He also insisted to me that he is really honest... something I found odd, as that shouldn't need to be said. He then quickly "diagnosed" the problem as the compressor which he said needed to be replaced along with a coil on our furnace. He then explained that our unit model R410‐A has been phased out (true) and, as such, it was very hard to get a replacement unit since there was limited stock around the U.S. He then called his parts guy who was also very personable and explained that it could take up to 3 months or more to get their hands on a replacement compressor unit. THE KICKER: the cost they gave me for parts and labor to replace the compressor: nearly $11,000!! Then, after I pulled my jaw up from off the ground, they both chimed in that it wasn't worth it to replace the compressor on our 10 year old unit and that I should instead really consider replacing the condenser altogether with a newer model (R32). Estimated for parts and labor: nearly $15,000!! Felipe also told me that there were parts on the furnace that also needed to be replaced, including a coil and a part intended to prevent flame out that he showed me a photo of that showed some minor discoloration. The rough estimate to replace those parts: about $5,000. Naturally, I was devastated by the prospect of having to shell out $10-20K to get our AC quickly back up and running, but something seemed very off from the entire interaction with Felipe and his parts guy -- both of whom made it seem like they were bending over backwards to help me find a viable and "cost effective" solution. So, I then called Ryan from Novak Mechanical HVAC, the guy who originally installed the unit. (I didn't call him originally about this issue because he's got a smaller crew and wasn't sure he'd be able to get a crew out quickly to troubleshoot the problem after the 4th of July weekend ... again, BIG MISTAKE (as Ryan's guys are freaking awesome and are ACTUALLY HONEST!). At 10am the next day, Ryan (Novak Mechanical) sent Jose and his partner out to troubleshoot the system. Jose quickly diagnosed that there was a cut wire that attached to another part (also bad) that helps boost the action of the compressor. Jose fixed the wire and replaced the booster part and had our AC up and running within 5 MINUTES!!! Jose also examined the furnace and found no issues with any of the parts that Felipe identified as needing to be replaced. Total cost from Novak Mechanical for the service call and to fix the AC unit: $375!!! Moral of the story: STAY AWAY!!! NexGen is seemingly a setup and total scam. They have no interest in honestly troubleshooting customer problems. Rather, seems their business model is to paint a dire and false scenario that leaves the customer in a state of shock and feeling that they have no choice but to spend tens of thousands of dollars to get their AC back up and running. AND ADDING INSULT TO INJURY: after Felipe left, I received a text message from Steve Bucher from NexGen asking me to leave this review which I am gladly doing in the hopes of sparing others from NexGen's scamming ways. read more

A big thank you to Ryan for going above and beyond. I have heat again. He answered all of my questions. We discussed everything in advance. The price he said, was the price I paid! Thank you Ryan. It was a pleasure. read more

The young man that came to do my plumbing work was extremely polite and efficient. He wore covers over his shoes and that was very appreciated. He was thorough and skilled. We are happy with his work and appreciate his effort. read more

Excellent service, the technician was very professional and competent. Provided a thorough review of the HVAC system proper maintenance in the future. read more