company showed a complete lack of urgency, accountability, and respect for patients who rely on…read moremedically necessary equipment. My mother's mobility chair was taken for repair on January 9th. We were told it would be delivered on January 29th. That date was then changed to February 3rd, and without explanation, we were later told February 26th. Nearly two months without essential mobility equipment. Communication was poor, follow-ups led nowhere, and no one seemed concerned that this chair is critical to my mother's safety and daily functioning. The only reason we finally received the chair on Thursday, February 5th is because I forcefully escalated the situation, stated I would pick it up myself, and demanded to speak with a supervisor. Once pressured, they were suddenly able to "rearrange" delivery -- proving the delay was avoidable all along. No family should have to threaten escalation or beg for basic medical equipment. This was careless, stressful, and completely unacceptable. I would strongly caution anyone considering this company, especially those caring for vulnerable patients.

I have been stuck in a broken wheelchair for months, and even though i've been told that it's not…read morerepairable, I have gotten no help in getting a new one. I'm stuck going in reverse!!!!

I can't say enough wonderful things about Andrew Solomon and the outstanding experience we had at…read moreMobility Works working with him to find a van for my parents. Our journey has been a long one, filled with many challenges and lots of research, but from the moment we connected with Andrew, it was clear that we had not just a salesperson--but a caring thoughtful human genuinely invested in his clients' happiness, comfort, and bringing east back into their lives. Andrew's expertise and knowledge of mobility vehicles is unmatched. He's one of those people who won't talk your ear off, yet so beautifully and un-assumedly answers questions - you can tell he knows his stuff. Working with a proud stubborn guy like my dad isn't easy - but Andrew made it seem easy where others had failed. He took the time to listen carefully to our needs and concerns, offering thoughtful advice and never pushing us. In fact, my parents looked forward to every chat with him (even inviting him over for dinner because they loved him so much (he politely declined)). Despite the complexities of the decision, Andrew managed to make it fun and stress-free for my parents, helping them feel comfortable and confident every step of the way. I also fail to mention that most of this coordination was happening while I (their daughter) was in California - and Andrew still made it all happen for us. Over the course of our search, we interacted with a number of other dealerships and salespeople, but none of them even came close to the level of service and care that Andrew provided. His professionalism, combined with his warm, personable approach, made all the difference. He truly felt like a trusted family friend guiding us through the process. Whoever is lucky enough to work with Andrew and MobilityWorks on their mobility journey has received the gift of ease in what could have been (and had been in the past) a somewhat painful and trying process. Andrew's dedication and attention to detail turned what could have been a stressful experience into a seamless, even enjoyable one. If you're looking for someone who not only knows their stuff but also genuinely cares about making your experience seamless and positive, I highly recommend Andrew Solomon. I'm incredibly grateful for all of his help in making this experience a positive one for my parents. Thank you Andrew and MobilityWorks! Kelly Donahue, Beverly MA

I've always had bad experiences with this location. From sales to service. New Hampshire location…read moreis more sales service friendly. It took me over 6 months to get in contact with someone to schedule a routine service in Woburn. I've had my van for almost 1 year next month. Why bother have an online appointment service request when clearly it states that it doesn't guarantee an appointment! The scheduler on the phone was rude and chuckled after asking me what I need for maintenance when I've already told her routine ramp service. No wonder people don't recommend this location and is unable to keep employees from staying at this location. Service all around is bad.

I have been in a wheelchair for 37 years, and NSM in Hudson, NH is the best DME company I have ever…read moreworked with. Everyone here is top notch. They are caring, diligent to see your needs met, and everyone is excellent at what they do. I highly recommend them!

From the owner: At NSM, we build one-of-a-kind mobility solutions designed to be comfortable, safe and work…read morecompletely in sync with each client. Our focus is to deliver independence and self-reliance to clients, regardless of age or physical challenge; to offer reassurance to families and caregivers; and to provide flexible, highly professional clinical support to physicians and therapists.

I contacted this place to see what the price range was for electric wheelchairs. I was interested…read morein rentals but open to buying one. I left all my information on the contact site and waited for an email, text or call. Everyone is understaffed these days so I was waiting patiently. But I never heard anything back from them. I'm still researching chairs and I'm not eager to get one online with out seeing it first. However, I need a chair. I tried to give my money to the brick and mortar store but it was a total failure. When there are no more stores available, it will be because of situations like this. Obviously I can't rate how you'll be treated if you go there to shop. But most people I know that are actively looking are not capable of going because they don't have any chair and/or are home bound.

They are responsive and helpful. We've had 1 wheelchair repaired and purchased another. We've also…read morehad to have some minor repairs, which they took care of easily and quickly.

Great company! Honest ,affordable fantastic individuals highly recommend them for any of your…read moremobility needs.

Very helpful. Great business manners. Very willing to help , unfortunately I'm outside of there…read moreservice area.

My wheelchair broke on the uneven bricks in central and, even though they don't do wheelchair…read morerepairs, central scoot helped me get the ruined part off so that my wheelchair would work well enough to get me home safely. They were so kind about helping me, and didn't even charge me for the service. Incredibly nice, accommodating, and upstanding community members.

I picked Central Scoot from a list of authorized servicers for Hiboy scooters, and I'm so glad I…read moredid. Gabe helped resolve a problem with my scooter related to replacing the motor/front wheel. He also has a great sense of humor, and you can just tell he's great at what he does and genuinely enjoys it. I highly recommend Central Scoot to anyone looking to repair their scooters.

Rainbow repair wheelchairs responded to call the same day, and did an excellent job fixing, and…read morecleaning my wheelchair. Explained how my chair works so I don't have to do unnecessary repairs later. Very fair price and excellent care and service.

From the owner: Premier Customer service "We're here because we care"…read more Wheelchair Repair and medical scooter repair. Wheelchair Parts, Wheelchair batteries, Manual wheelchairs, Power wheelchairs, Battery chargers, tires. Parts installed. Preventive maintenance, Wheelchair Cleaning, safety check. Will Work with health care facilities to do wheelchair preventative maintenance, safety checks, and wheelchair cleaning, and major/minor repairs will visit 1x or contractual visits. Reasonable rates. We come to the customers wheelchair location.

JOB WELL DONE! First impressions set the stage for exactly what we wanted. Sales and Service met…read moreand exceeded our expectations for Quality, Pricing and meeting the timeline requested. We highly recommend this Team and thankful we were introduced to them.