Wonderful service and selection. The representative we spoke to was incredibly knowledgeable about the carpet and sizing and had even visited the warehouse where they are made. I was impressed. The pricing was very good too. We compared them to home depot and another local carpet store and I honestly liked Bill's the best. They have been very honest about our selections as well and we will be purchasing our carpet from them. read more

Couldn't tell you how their installation is because they never even showed up to our appointment. I had confirmed via email for an appointment 4-6 today and left work early only to sit at home and wait for two hours to only have a no-show. Would never trust a company that treats customers like this and/or is this unorganized. My husband then calls our local office and they said they never received the appointment and then asked us to come in. Well, that is a hard "No" and not the type of treatment a company should give a customer after they blew off their appointment. read more

I want to offer a fair review so I ask you to please read my entire review. My wife and I are extremely pleased with the service provided by Next Day Floors technicians and we are equally pleased with the carpet we purchased. In fact our experience with Next Day Floors was excellent from the moment the salesman showed up to our house right through to when the installers came to lay our new carpet. Our salesman was Rusty Bandy and he took his time to explain and demonstrate the options, features to consider, etc. My wife and I were surprised by the amount of what we learned. So much so that I signed a contract on the spot, which almost never happens as I almost always seek multiple bids and do lots of research. And this positive trend continued with the installers. We have a lot of furniture and I did not envy the amount of work that lay ahead of the two guys that showed up. I watched them in amazement as they quickly but very carefully disassembled our rooms and immediately set out installing the carpets. They never stopped. No side conversations. No long breaks. Just heads down and totally focused on getting the job done. These guys provided by far the best service I've ever received from any service provider. Full stop. The best. And we LOVE our new carpet. The financing is a totally different experience. We opted for the "Same As Cash" option, which is provided by Mariner Finance. I never turn down a "Same As Cash" option. Why would I? Our experience with Mariner Finance has made me re-evaluate that position. They are an absolute nightmare with work with on so many levels. Let me list just a few for you here. (1) You won't get a paper OR electronic statement (2) the contract is confusing as hell (3) the outstanding balance is misleading, (4) payments made via the internet incur an additional service charge, (5) My phone calls to Mariner Finance have been so contentious that I regret purchasing our carpet simply because of the pain associated with the financing. I believe Next Day Floors would be much better served if they sought out a partnership with a different financial institution. But as it stands right now I would ONLY recommend purchasing a carpet from Next Day Floors if you're NOT going to need to finance it through Mariner Finance. I would've given Next Day Floors Five Stars but I'm giving it a two because of the financing. read more

Definitely the worst customer service experience I've had of any company ever.EVER The salesman said he would be here from 4-6 same day (which was his timing, not mine). I left work early and came home, no salesman. I thought, eh probably just a mistake. I called him, he said he was still on a job and wouldn't be able to get there tonight but first thing tomorrow morning. He then called back a little after 6 saying that he forgot about another quick install in the morning but that he could be there by 10 at the latest. Told him that was no problem. My gf took off work on Thursday (had some stuff to get done around the house and a Plummer coming in the morning to replace the water heater). Flash forward 10 am, no salesman. I call, he apologies again and says 12. At 1230 finally arrives. He was very kind and apologies for the delay. I'm a bit irked that I've now wasted 8 hours of my and my gfs time because of this delay for "next day" floors. I wanted to get them completed ASAP and thought it would be quick or like idk...next day. I asked if we could do Friday, there wasn't a time slot and then asked about Saturday which was also a no. Saturday comes and the salesman calls me frantically saying that he needs the down payment ASAP to confirm my schedule. I thought it was a bit weird that he needed it that urgently especially being a repeat customer with all my info but anywho, I gave him my credit card info and got it locked in for FIRST THING which I was told was 8am Wednesday. But Wednesday comes and 9am passes and I'm convinced I'm going to come down stairs into my basement and see ashton Kutcher himself because I was getting punked but NO, and no sign of the salesman or installation crew. Checked the neighbors house to see if they were installing in the wrong house because surely they could not be THIS bad at giving a time (0-4) at this point. I called the main call center because I'm done with the salesman. I asked the lady when the crew was going to be here because, well they weren't here and maybe they were using pacific or Hawaii time for "first thing". The lady then informs me. IM NOT ON THE SCHEDULE TODAY. Well Lordy, aren't I the most unluckiest guy in the pumpkin patch. So the frantic call to "confirm my reservation" on a Saturday never actually got confirmed. The operator told me she would give a calll to my salesman and call me "right back". I'm HEATED and explain how long this process has taken and that we've taken MULTIPLE days off at this point. After 15 mins no call back (I need someone out today), I call back and get an attitude from the operator because in her words, "it's only been 15 mins". Aggravated, I said, apparently I misunderstood the term "right back". I finally get a supervisor who said they could try to get a crew there "possibly" between 4-6 pm.... haha! I've heard this one before...nice try, not getting me this time devil woman. (Just kidding, the supervisor was very kind) I ask for a refund. She says sure, that she understands. That billing dept will give me a call. Never got a call from a billing dept. Called back, to speak with the operator (sounds like the same lady) the next day who says that the billing dept usually processes in 3-5 days (AGAIN it sounds like I'm wasting her time and she's trying to get me off the phone) A+ service from the VOICE of the company and front line of customer service. Flash forward a week, still no refund. I called back today, same operator....tells me the salesman is off today so that it'll have to wait til he comes back to process the paper work so the billing dept can process. So the money that I NEEDED to pay urgently on a Saturday now needs to be submitted through a claims dept that seems to be harder than printing US currency to get it back? I told the operator that it wasn't going to work, who else could I talk to. She told me "I guess you could wait and call the Site local office" she again tells me "to have a nice day" I call the site office when they open. I explain the situation he says he'll call me back within 15 mins once he takes a look at the case. another gentleman from the same office calls me back in 12 mins and issues a refund in, no bs, a 36 second phone call. 9 days after I asked but it took 36 seconds. S/O they were the only competent part of my story So why couldn't the princess of pleasantness operator from the mainline just do that the first 4 times I asKed? Or at least point me in the right direction Is the billing office just Narnia!? No chance it exists I guess there wasn't "all the paper" needing to be submitted from the salesman being off? The operator needs a new position, maybe put her in the billing office but she was ABSOLUTELY clueless. TRAINWRECK. I'm sure there was some unluckiness in my situation but golly gee wilicekrs I have a better chance of winning the mega millions while getting struck by lightening and meeting the real Easter bunny to have this kind of customer service breakdown. read more

The upstairs floor in our house needed new carpet, and Next Day Floors came through with a really nice replacement carpet and padding. Where they really stood out was in their service - when we had some questions regarding the installation and pointed out some things we would like to see be done better, they sent another team out to ensure that the entire job was done to our satisfaction, and we even got a thank-you note from the CEO! Their teams were polite and made sure to keep the house clean. Really great overall - we'll be sure to use them again. read more

The owner of this store is fantastic! I apologize for not remembering his name but I called ahead asking for carpet squares as a donation to a special education play group I'm a part of and he handed me over 30 squares! He was a pleasure to work with and talk to on the phone! Fantastic customer service and a great store to have in our community! read more

Had a great experience. Replaced 3 bedrooms and a hall and stairway with new carpet. The team was knowledgeable and worked closely with us to get the right product at a great price. Clearly 30% or more less than competitive offers. Installation was flawless and completed in one very long day. Ozzy was great and the results fantastic. Highly recommended. read more

DO NOT WORK WITH NEXT DAY FLOORS. If I could leave ZERO stars I would. Told us our floor would cost more than $800 over what was originally estimated. We called and emailed NDF 10-15 times asking them if the estimate was accurate because we wanted to be sure we wouldn't get any nasty surprises, but of course empty promises as they TOOK OUR MONEY and no one ever came out. Alas- after the exhausting process of moving out all kitchen appliances and making alternate work arrangements, the contractor showed up the next day and told us he couldn't even do the flooring because the estimate was not even close to accurate. He also was given the wrong floor plans for a completely different house and thus didn't have the correct materials. Immediately called NDF dozens of times and couldn't get through to ANYONE. Finally got a call back after several hours (their phone system was "broken") and was VERBALLY SCREAMED AT FOR OVER 20 MINUTES by someone who refused to fix the situation or tell me how much the flooring would actually cost or when it would be fixed. Finally decided to not work with them altogether, however we still haven't gotten our $1400 deposit back. As much as I would like to forget Next Day Floors existence, my existing kitchen floor has been TORE OPEN BY NDF when they looked at the subfloor and is still there and they refuse to fix the destruction they have made to our personal property. Calling everyone we can find from NDF and NO ONE THERE WILL DO ANYTHING. So aside from the being screamed at, not having a new floor, my money taken, and our original kitchen floor being ruined, we are NOW WORSE OFF THAN BEFORE. read more

Wow!! What a great price and super service to boot. The manager, Brian, was as nice and cooperative as we could possibly ask for. Great selection and he even carried our carpet out for us himself. It only took a week to receive our special order. And what a price after shopping around to several places, his price was the best by far. We are super pleased and looks great in our house. read more

Chatty BS friendly stuff- all they want is $$- and then they're done. The installers were late-no call- I had to call. A lot of BS chatty stuff- but customer service is grade C. Not a recommend. read more

Awesome experience . Worked with the Store Manager Brian . They came out and measured the next day. Ozzie did an Amazing job installing it. Cleaned during and after the job. I highly recommend NDF. You can't beat the price for the quality. I will be back. read more

Great service and selections ! I have used this company twice in the recent past. It has been a great experience! Ask for Greg and you will be in the best hands at NDF! read more

Great installers but when asked to come back out to fix damage on newly installed hardwood I had to leave multiple messages. Once I finally was able to talk to someone and try to set up a date it never happened. I gave up and called someone else. read more

Bill's is our "go to" carpet store. The price, selection and installation cannot be matched. Our salesman, Brian, paid attention to detail - down to the best way to cut the nap of the carpet for the most light and use of yardage. The in home shopping saved time and energy in going back and forth to stores with samples. Bill's has carpeted four of our homes and we wouldn't consider another company. Thank you for another job well done in a timely manner. read more

We recently bought two rugs from Bill's: one for our living room and one for our hallway. Brian worked with us to find the right color and style and the rug is absolutely perfect. I had originally picked one carpet out, but when I brought my husband he wanted something different. Brian was able to find something we both could agree on! This is a great local business to support. read more

Bill's just put new carpet in our house and we are so elated with their service, cost and quality of work. Brian was so helpful to us in the store, he answered all our questions, explained many things to us about different carpeting that we didn't know when we got there. When Brian came to our house to measure for the carpeting he did it in a way that was so much better than our last installers who put a seam in front of the sofa......it is now on the side of the room. Also, we cannot even tell where there is a seam......thanks to Brian and the great installers!! All this was done in a week which was wonderful. We highly recommend them and in the future when we need more flooring we will be there!! read more

I would never recommend this company to anyone. The carpet installers broke one of my steps and weeks after they finally sent him back to see if he could repair it, he stated that he was doing me a favor by trying to fix the squeak. I do acknowledge he was trying to fix the squeak on the stairs but he broke the step and acted like he had no responsibility to fix it. He nailed it back, splintered and told me to paint over it. The second installation was installing the floors down stair, the installer placed the toliet back in the powder room and the tank was cracked inside and he lied and said that he told me to contact a plumber. That resulted in a major flood and i had to get the bathroom redone and the over half of the floor in the living room as well. My problem is Next day floors gave me the run around telling me that customers are important and that they (Assistance manager, Greg) were going to take care of the problem by submitting the claim to their insurance and accidents happens. The manager (Brian) was telling me that he wanted to make sure that i was satified with the floors that the new contractors installed and he wanted to see the floors after they were finished. He really wanted the remaining balance from the floors that was installed before the flooding. The reason they were not paid in full was because they was missing some corner rounds for the kitchen and the balance left was a little over $4000. I contacted them several times and each time they had a different excuse and finally the Manager (Brian) told me that his manager talked to the installer ( who never bothered to contact me to hear what i had to say) and concluded this was my fault. I used my Insurance and requested the remaining balance of $1,025.00 that the insurance didn't cover to pay for a new contractor to repair the damages. I ended up contacting my lawyer to settle the issues because clearly, i paid them what i owed and they had no intentions of working with me as a customer or accepting any responsibility for the flooding. read more