I recently went to Next Level Urgent Care Cinco for really bad allergies that would not let up. Typically I go to my GP for anything that last more than 24 hours at the same level, but unfortunately they were booked at the time I wanted to go. Immediately when I walked in, I was taken aback since it was unlike any other doctors office or medical facility I've ever been to. The lobby is trendy, colorful, clean and bright. Another thing I noticed, there wasn't anyone in the lobby.Now, in my 26 years I've never known any type of medical office to not have anyone waiting in the lobby. That is how it is there, they immediately take you back within a minute of walking in. For myself, and i'm pretty sure most people if you're at a medical office it's because you need to be and want attention ASAP to help you get better faster- so the fact I didn't have to wait 40 minutes or 4 hours was already a plus. Going into the visit- I wasn't 100% sure on what an urgent care center was. The nurse informed me it's a median to a normal Emergency Room or GP. They handle an array of medical issues like broken bones and the common cold/allergies. Also that they are open 7 days 9a-9p versus a lot of other places that close early or on weekends. He spoke with me for a few minutes in a relaxed manner to hear my concerns/questions of what was ailing me. I felt as though there was no rush to move on to the next patient which occurs at most places. Before proceeding the nurse checked my insurance to see what my copay would be and informed me it would only be a max of $50 since "I was insured". I then asked so what if I weren't and he replied no more than $200. So needless to say $50 seemed reasonable, plus I would be billed at a later date after it processed through my insurance company. They gave me an iPad to have me register as a new patient. It was quick and painless with a few of the basic questions the paper forms typically include: my information, family history, etc. and what was currently a concern/issue of health. The medical questions offered a handful of different symptom options and some had the choice to select other, but there was no place to write in the "other symptom". I wish there was a place to say what the symptom is as that can mean a variety of things. Once that was completed the nurse took my vitals and shortly thereafter left to get the nurse practitioner. The NP came in and checked my sinus cavities, etc. He then spoke with me and made sure I was okay and again gave me the feeling he wasn't in a rush to see anyone else. I asked a couple generic medical questions I was curious of regarding sinus medication and he informed me of some options he recommends with their costs. At the end of the visit the NP said they will call in a few days to verify I am doing well, but if I worsened to come right back. As if to say, he genuinely cared, don't take any chances and they will take care of me. Before he left he did offer a work slip for the time spent there. The original nurse came back and had me verify the information on the iPad to conclude my visit/billing followed by a two question survey. The two questions are "Would you recommend Next Level to a friend" and "Were all my needs/questions met/answered" and both had a 1-10 scale option. The best part of the visit was I was in and out within 50 minutes! I will definitely go back! read more

This was my first visit to Next Level, and I was totally blown away. The place is super clean and state of the art. I was able to register from my phone which took less that 5 minutes and I didn't have to wait at all. The rooms are clean and each have a TV to view while you wait (If you have to wait). The best part of my visit would have to be the staff. Angela was friendly and made sure I was comfortable. She really has an amazing personality. Maria Valle, handled the front desk duties and greeted me right when I walked in the door. She asked for insurance card and photo ID, and ran them through a scanner that took 5 seconds to do. Again no waiting at all. Maria was very knowledgeable and carried a great personality. Finally, I saw Kirsten, the PA. She introduced herself and knew exactly what I needed for my back injury and explained why I was experiencing pain. I peppered her with more questions, and she answered everyone of them. She really knew her stuff and and was very friendly. All 3 ladies did an incredible job and I want to make sure they get the attention they deserve. There's no doubt I'll make this my first stop with any medical issues. Give those girls a raise.. read more

It's not often that I get to say, "I had a wonderful experience visiting the Dr. with my toddler!" so, I'm here..writing this review. Not only are the staff at Next Level super friendly, they're patient & understanding when you have a screaming 1 year old in your lap while trying to answer questions over the siren of his voice. Also, it took no longer than 40min to get in & out. I'm sure that if you were to visit without the hassle of an unruly child, you could be in & out in far less time! My favorite part, though, has to be the check-in system. Everything is electronic. No paper! And I don't know about you, but I just love using a stylus on an iPad rather than a pen on paper. Overall, I can honestly say that I'll be a returning customer..not that I hope to get sick anytime soon. Thank you Next Level Urgent Care! You guys rock! Sincerely, one happy mommy! read more

Wow! Urgent care centers can be hit or miss, but this place made the mark! I had a couple of choices for my workman's comp claim and chose Next Level because of the reviews compared to my other options. I'm so glad I did! Workman's comp claims can sometimes be handled poorly, concerns brushed off, but this place was thorough! Quick X-rays, provided a boot for my fracture, scheduled follow ups right away. They are very friendly and courteous. I was nervous since I'd never been injured like this before nor had I dealt with workman's comp, but they helped me and laughed with me through my stress which helped a lot! I have already recommended this place to a colleague and assuming it's within my standard insurance, I will make the extra drive to come here if I ever need urgent medical care. It far exceeded every urgent care I've ever used. Thank yall! read more

I went in for severe foot pain. i was seen within 5 minutes and treated by Trina, Candace, Ellen and Virginia. This was a fantastic experience in that i was diagnosed with X-rays, given prescriptions to obtain relief and address inflammation. This was my first use of this facility but my wife and her mother swear by the treatment here. While i am not looking forward to the required surgery to fix my sever bone spurs, at least i know what the issue is . I used the on-line registration system and it worked flawlessly, i even received a call as i was driving there to let me know my room was reserved and ready... WOW. Great service lovely personnel with a lively spirit and a sincere caring attitude. Congrats to whomever put these people here for me. Sincerely, Eric Mark Duhon Katy Tx. read more

My family just had a nasty bout with the flu over the holidays and had to visit Next Level three times in less than a week. Each time we had to visit, one word comes to mind when you are talking about quality care and service.....AWESOME. There was very little wait time, the receptionist is very helpful and quick. Their triage system is very efficient and quick. Lisa, the Nurse Practitioner, then comes in and will get you on the fast track to feeling better in no time. She is great!!!! It's obvious that Lisa and her staff genuinely care about their patients. I've been to several clinics in katy and abroad and they don't compare to this place. I can tell you that from now on, when we need an urgent care clinic, we will be using Next Level. Jess C. Lanier read more

As far as urgent care or any medical clinic goes, this one is far better than the rest. The place is clean and everyone is really nice. I've been twice and have never waited in the lobby and put in a room immediately. You register on an IPad which was fast the second time since all my information was in there from the first visit. I swiped my credit card and when the visit was completed my prescriptions were electronically sent to my pharmacy. I was charged my urgent care copayment which was only $50 since I've already met my deductible. I've been to freestanding ERs (expensive), doctors office (long wait) and other clinics (dirty with rude staff) and can say I'll Never go anywhere else. read more

I've been to this location a number of times and I'm always taken care of quickly, and with very little wait time. The doctors and staff are always so helpful and caring. Most recently I came in with some chest pain (which turned out to be muscular) it was a little scary considering I'm an anxious person anyway. Fabio was a total sweetheart and kept me entertained while tests were being run. They definitely helped ease my mind and keep the anxiety at bay. And even though they took care of me quickly, I never felt rushed or that my concerns weren't heard. They took the time to find out what was going on. I can't say enough good things about these guys. So grateful they're nearby. read more

We were delighted by the quality of care and personal concern provided by Maria and Dr. Mack. The facility was clean, the equipment was state of the art, and the financial arrangements were handled respectfully. The wait time was about what we expected for a walk-in place, yet we never felt forgotten. The doctor was thorough in examining and subsequently removing what turned out to be a 1/2 inch long splinter from my husband's foot. (Ouch.) They made sure he was up to date on shots, and called in something to prevent infection. They even called a couple of days later to check on him. Competent, professional, friendly, and caring. I will definitely go back there if needed. read more

I was in a recent car accident. My neck and abdomen have been hurting to the point that I thought I was going to be paralyzed. We considered going to the ER, but thought we would give NL an opportunity since they were right down the street from our home. The atmosphere was efficient and I was taken to the back within 5 minutes of my arrival. The nurse and doctor asked all the right questions - and when I didn't know the answer, reached out to my wife for information. The nurse and doctor knew of my primary care doctor (office location/practice name) as well as the location of my pharmacy. I was comfortable the whole time - and they fixed me! Outstanding service!!! read more

My 12 year old son was playing football with some friends and ended up with a huge gash in the back of his head. I had been very pleased with the service I received two weeks ago when I went in for bronchitis, so we went back for his injury. I cannot say enough good things about our experience. Both Lila T. and Steven Mack were wonderful. My son needed 5 staples and they made sure he was comfortable and knew what would be happening. They even had him laughing during the experience. We were in and out in less than 30 minutes. We will be visiting again if we ever need an urgent care facility. I am so glad we found them! read more

I've visited several urgent care facilities through the years. By far Next Level Urgent Care has been the best for its cleanliness and smooth operation by the staff. Credit also goes to the tech Maria Panchito and nurse practitioner Virginia Salao for attending to me with compassion and consideration. Being in the medical field myself, I can sincerely say that they genuinely cared about my well being. Thank you Next Level Urgent Care and my utmost appreciation to both Ms. Salao and Ms. Panchito and the MA's at the front desk, I strongly recommend this facility to anyone. Carolina 'Lianne' Manlapaz read more

Woke up Saturday morning feeling awful, my doctor was closed so went to next level. I walked in and was greeted by a very nice nurse and was asked a few questions and then was taken right back into an exam room, filled out info on an iPad that was very cool and then seen by a really great doctor. He was funny and upbeat which is wonderful when you feel bad. After his exam he walked me through what was wrong and what he was prescribing and what it would do. It's 10:30 am so all of this including picking up my prescription took an hour. I am so impressed. read more

Recently had to visit this new Next Level and have to say that Maria and Lisa Marie were as pleasant and helpful as could be. Unflappable is a good word as they handled the Saturday influx of sniffle,sports injuries and other minor ouchies. Dr. Gale was pleasant, professional and efficient in diagnosis and prescriptive remedies. We had gone to the one near the Gallery Furniture on 99 but are glad they have opened this clinic closer to home. Recommend downloading their App so you can 'go online to get in line" (love the tag). read more

I always have a great experience here! Myself and my 7 year old son have both been seen here on multiple occasions and they are always polite, quick, and efficient. Yesterday my doctor was Mike Morris ( I believe) and what I loved about him was he really took the time to explain to me in detail exactly what was wrong. I didn't feel like he was rushing me and I left feeling knowledgeable and confident I would be feeling well soon! Maria P. Started my care by taking my vitals and was extremely friendly and helpful. read more

I have been to this Urgent care twice in the last month. Both times I was cared for in the best way possible. I was able to call and very easily get placed on a Virtual line. Fabio, Dr. Mack, Dr. Chaim, Elizabeth and the rest of the staff, were all exceptional! They were professional, friendly, compassionate, and knowledgable. I will definitely recommend this place to my family and friends, when they need medical help. Thank you so much for making a sprained ankle not more of a painful ordeal!! read more

The people that helped me were just amazing! Jenesis and Maria very very kind when I checked in and they placed me in a room quickly. Fabio got my blood pressure information and was able to ease my concerns. The provider Mike Morris has very good bedside manner and was very detailed on what was wrong with me. Also Kelly is the one who checked me out and she was able to explain the prescriptions that were prescribed for me. I give this place a 10 out of 10. Definitely recommend. read more

I've been to the Cinco Ranch location a couple of times. Once for me and once for my daughter. Both times there was minimal to no wait. The staff was friendly and attentive. On both occasions the NP was informative and patient with me and all my questions. And on both occasions the personal touch was when she followed up the next day to make sure my daughter and I were doing better. It's rare to get that kind of attention these days. Would highly recommend NLUC at Cinco Ranch! read more