It has been 2 months. I still have a bump under my eye and obvious swelling. It hurts and my vision…read morewas compromised. This is the only place I can go. I took a picture, but decided not to add, but it's very clear in the picture. It's disheartening the way the nurse practitioner treated the entire situation

this place seems to have gone downhill I've been here almost…read morean hour and not been seen yet I waited about 45 minutes before they told me they couldn't verify my insurance now sat in a room waiting for another ten minutes despite seeing people standing around I will be looking for a new urgent care facility

i'm here with my daughter Monday evening at 6:30 PM. There is literally nobody here. Every light is…read moreon, and every door is unlocked. I guess somebody quit. what inept management!

Efficient, good quality of care, clean, professional. Would recommend and I would return.read more

Dr. Moiz Ahmed was a great doctor but unfortunately he's team that processes prescriptions and the…read moreladies that work the front desk are probably one of the rudest and unprofessional people in the medical industry. My medication was filled out incorrectly 3 times in a row! When I tried correcting them, they hung up on me twice! I really couldn't believe it. It was my medication for my cholesterol, which is extremely important for me. Even my insurance called me letting me know none of the information was filled out for their end. My insurance called the doctors office to try to get the info, and they told me they hung up on them! I will never go here again and those women should be fired. This isn't my food order your messing up, your messing up medicine for my health!

One of the best doctors to go to in the Katy area. His staff is nice as well. Short wait time as…read morewell. Dr Ahmed is the best. Thank you for caring and being soooo thorough.

They will do absolutely nothing and then bill you. Care quality a joke. I wouldn't trust them to…read moreput a bandaid on.

Best urgent care in Katy!! Dr Angela Jones is the most caring and professional! She is very helpful…read moreand kind! Angie is very nice too! They called me the next day to check up on me I really appreciate all the effort they made to make me feel better!

I was referred to Dr. Indira Reyes-Contin after going to the ER watch center. The watch center was…read morenot at this facility but another hospital. She was very friendly and kind but there was one MAJOR issue that resulted in me feeling WORSE than when I started. If you're someone that's struggling with mental health you MUST read this. Or actually, JUST IN GENERAL. She asked a few basic questions and then some more detailed ones. I told her that my outside psychiatrist told me there's a possibility I have bipolar disorder. Dr. Reyes dismissed that possibility and explained that my symptoms weren't of bipolar disorder just MDD (major depressive disorder) and that it was "normal" to have these mood swings in depression. She prescribed me antidepressants (you don't EVERY give A-D to a person with BP). Started off with 5mg and told me that I'd feel su!cidal the first 5 days but it was a side affect of the medication (first off who even prescribes that?) Well that was not how I felt and I started feeling high the 3rd day. After 5 days I'd then take 10mg on the 6th day. I went through my first manic episode and it was HORRID. That medication worked INSTANTLY and I had immediate aggressive mood swings FAR from this "normal" she said. I made an emergency virtual session that same day this happened with Dr. Reyes and you'd think she would be worried but guess what, she was ignorant and told me to KEEP TAKING IT. "Your body has to get used to it for it to work," she said. What kind of doctor says?? I told her I had all of these symptoms and she STILL dismissed it as a part of the medication. Me and my dad were persistent that this wasn't my normal behavior and that I had gone from feeling grandiose to the next SECOND having an aggressive break down. The session was said to be 30min but it didn't even last 10min. Scammer. My manic episode lasted for TWO WEEKS and she wanted me to take it??? I would've died or kms if I did. I even started having psychological withdrawal symptoms but thankfully my mom flushed these meds down. I went from having to be in IOP to PHP thanks to her. Dr. Reyes should have serious consciences for her actions. I wouldn't recommend this "doctor" whatsoever or else she'll dismiss and belittle your situation. Just because you don't have all the symptoms of something doesn't mean it's NOT a possibility. In summary she's absolutely careless "practitioner" when it comes to the well being of patients.

Convenient location, plenty of parking, clean facility and friendly staff…read more Enjoy the care that the staff here provide. I especially appreciate the onsite lab for convenience.

Today was my first visit with Dr. Prizada. It is amazing when you can find a great doctor with…read moreexcellent manners, who actually spends time with you without making you feel rushed. I'm extremely happy to be his patient and look forward to my next visit.

Updating my review. Am not coming back…read more My overall feeling here is that I'm overcharged on any medical appointment I have. And more treatments are recommended to me than necessary including lots of optional pill work, which to me is a last option. Also the nurses always seem tired and unpleasant. I wait 40 minutes! for doctor to step into my consulting room. 10-20 before and 40 for him just to come in to talk to me. At that point, I'm just ready to get my consultation over with. The last annoyance was when I sprained my foot and wanted to get it check out by family doctor. I was told that "we don't do that". Ok, no problem! There's a next level urgent care across the street and they charge similar prices and have great staff there.

WARNING TO ANY PARENT OR FAMILY CONSIDERING THIS PLACE…read more My daughter went to Preferred Urgent Care - Fulshear feeling extremely sick, disoriented, dizzy, weak, and with numbness in one arm. She was so unwell that she could barely complete the paperwork herself. I was one hour away driving to meet her while her friend rushed her there. Before she arrived, I personally called the clinic to verify insurance coverage and explained the situation. They had my phone number, spoke perfect Spanish, and could have easily called me to explain that a copay was required before treatment. I would have paid immediately over the phone. Instead, they placed my daughter alone in a room and left her there for OVER AN HOUR without a doctor, nurse, or provider evaluating her condition. When I finally arrived and asked how she was doing and what tests had been performed, the receptionist casually told me: "She has not been seen because the copay has not been paid." No concern. No urgency. No compassion. My daughter was sitting there scared, dizzy, and feeling like she might faint, and nobody even attempted a basic medical evaluation. Then things got worse. I paid the copay with my card. The machine showed APPROVED, but the receptionist claimed the payment failed. I used a second card. Again, she claimed it failed. I checked my bank account immediately and BOTH transactions had already been approved and charged. Even after showing proof of the charges, they STILL refused to send anyone to evaluate my daughter and told me they could not help her until they "fixed the system." At that moment, I realized this facility cared more about a $50 copay than the actual condition of a patient. I took my daughter out immediately. This was one of the most inhumane, cold, and unprofessional medical experiences I have ever witnessed in the United States. A medical facility that advertises "patients first" and "immediate care" should NEVER leave a sick young patient sitting untreated for over an hour over a copay issue. Families deserve better than this. Mr. Deji E., I hope you read this response in the review, as this is a direct reply to what you wrote. It's very easy to dress up a situation with well-written words, but what you are stating does not reflect what actually happened. I refer you directly to your own security camera footage. You claim that my daughter was not seen because she did not present emergency symptoms and because she chose to wait for her father to arrive. Even if that were true -- which I question -- the real issue begins the moment I arrived. The very first thing I did was ask if my daughter had been seen, and the person at the front desk clearly told me: "She has not been seen because the copay has not been paid." That alone is unacceptable. Even so, I remained calm and proceeded to make the payment, because my priority was for my daughter to be attended. I tried with one card and was told it did not go through. I then used a second card, and while I could clearly see that the payment had been processed, the receptionist insisted that it had not. At that point, I asked: "Can someone please go attend to my daughter?" And her response was: "Until I have confirmation of the payment, I cannot send anyone." This is where the situation became completely inhumane. My daughter had already been waiting for over an hour. I was physically present, actively attempting to pay, and even showing proof from my bank accounts that the charge had gone through -- and still, no one made any attempt to evaluate her condition. No doctor, no nurse, no medical staff came out to say: "We are taking care of her" or "Don't worry." Instead, they chose to wait for an administrative payment issue to be resolved before providing any level of medical attention. So I ask: How do you expect a parent to react in that situation? How would you feel if this were your child? Any parent or family member would understand the frustration, helplessness, and anger of seeing their child sick, inside a medical facility, and not being attended due to a payment issue -- even after showing clear intent and proof of payment. This is not about perception. This is about priorities. And your security cameras are there. Review them. They will show exactly what was said, what happened, and what was not done.

Extremely rude staff. Tried to be seen for myself and my daughter. Filled out the forms online…read more Greeted with rude comments and staff essentially said it was my fault my daughter's profile was showing under mine, when I tried creating a separate account. Instead of trying to help me fix it, was given a rude attitude and eye roll. They also charged a $5 service fee on top of my copay, which isn't legally allowed in Texas. I just wanted to be seen for illness and instead left and had to go to another urgent care.

Went in there because my son looks like he had a pink eye ..! she did a very thorough assessment. I…read moreappreciate her doing that because most doctors don't really engage in that first part they just ask you what's going on and give a prescription. She was very well spoken, very nice and I'm really glad that I was able to get someone who seemed like they enjoyed being in pediatrics. I will say the front desk she can be just a little bit more welcoming, but I know everybody don't have an inviting tone because I know I don't . However, I do highly recommend and I will be saving this so that I know where to go the next time that I have to take him to an urgent care

With the cancer of DEI in our society, I tend to look for a white or Chinese male doctors, to avoid…read moregetting someone who wouldn't normally have been selected for medical school. But in this case, I noticed the Nigerian name and thought this was not the case. Cynthia Obi was my attending physician. She was fantastic! While so many doctors are just legal drug pushers, she knowledgeable, thorough, attentive to detail, and gave a complete description of the problem that was easy to understand. She spoke of recent research (I've never had a doctor speak of that in 64 years) and gave me a plan of action to follow. My ER nurse wife was impressed. I give her 5 stars, and I almost never give 5 stars. She was truly amazing!

Dr. Feng Wang is an excellent doctor. He is very nice and attends to your concern like a family. I…read morehighly recommend Best Care Family Clinic. They will attend to your health concerns the best way they could. Also, easy to set up an appointment with them.

worst waiting time, 1-2 hrs every single time unless you are the first patient. they don't respect…read morepatient time. extremely over booked. stay away from them.

Do NOT waste your time going here! Totally unprofessional! Billing is a joke! And the people work…read morehere is ridiculous! I'm dealing with a billing issue from April and it's October! They said " we called your insurance and the hold time was long so we hung up"!! The patient service is below sub par! If you read any other reviews stating the service is great? They are lying!!! Insurance company on the phone stating they billed it incorrectly, and ready to tell them what to do? No one will answer the phone and manager Rodriguez refuse to come to the phone after I held the phone 1 hour with insurance company to rectify the bill! No one answer billing number after 19 attempts! It goes to voice mail! They mailed out a demand for payment for 10 days or will charge the credit card on file! They running an unprofessional business! The owner of this business is Ms. Mary Santiago... she need to clean house and hire a new team! The medical services here is below sub par! Go somewhere else! Warning.... Do NOT go here!

UNPROFESSIONAL SENSITIVE ENTITLED STAFF!! Do not go here!!!! The last thing you want when you're…read morenot feeling good is the UNEDUCATED STAFF giving you attitude shouting from across the lobby "uhm is there something wrong!?" When THEY called me up 4 different times to take my same insurance card because they had a problem. I'm not smiling because I felt like I was going to pass out. I was there on WED 2/18 and it was the only African American female staff member. If you're too sensitive to DO YOUR JOB, go have an attitude somewhere else. I'm not the one that's clocked in, so if I'm not smiling at you it's okay because IM NOT THE ONE WORKING. Seriously DO BETTER!!! I would like a follow up please and thank you in advance.