I was helped by a representative named Jared Hill today and wanted to leave a kind review for him…read more Very easy to work with and was empathetic and patient as we navigated through settling a small debt I had from an insurance company. (Mind you, I had just found out about it a year later!) He honored the 50% settlement discount I had gotten in the mail as well! Kudos to him :)

Had a phone call with them. The agent was pleasant for the most part. Until they became pushy for…read moreme to "pay" for my debt. Oh kind enough to offer 10% reduction because my balance is "oh so high". I apparently have an outstanding balance of almost $400 from "Tolls" from Elizabeth Rivers Tunnel (ERT) from Virginia. My debt went to them May 2025. As of yesterday I'm just NOW finding out I have an outstanding balance from tolls. When I contacted the agent she was quick to let me know how admin fees and late fees play a part. She couldn't answer my questions in regard to: what, when, where. The charges took place. Nor couldn't tell me the "singular" event(s) that led me to this $400 bill. Then she suggested I could have incurred this sometime in 2024. Which is ODD because I was on DEPLOYMENT for 9 months of 2024. Then the "address" they were sending my "notices" (+5 of them) was an OLD address from 2 duty stations ago. Then the system updated to send it to my parent's place. Now I have to wait til tomorrow to contact ERT and ask what's the issue. Which will be funny because the agent claims that the debt is no longer their concern. But at the same time ERT is "allowed" to put a HOLD on my vehicle's registration and add another $40 holding fee. Which CSS will then match that fee to pass the buck to me. So a whopping $80 increase will be taken to the head. What I do not understand is if all Ezpass connects (Illinois stated that it was accepted in the state of VA). My license plate is linked... then why am I getting hounded? Why was I able to purchase and LINK my plate to my new Ezpass? Why was I able to receive a refund from my unused balance on my Illinois Ezpass? I renewed my "hold" tags through my out of state DMV... so what is the purpose of the "Vehicle Registration Hold" ($40 fee btw)? What's the point of having all these systems in place when they CLEARLY don't communicate. How are you a debt collecting agency and you can't answer the simple 5Ws (Who what when where why)? For those still reading this rant. Don't move to VA even if it's temporary. You'll get taxed on EVERYTHING and then on top of that deal with stupidity of companies like this. Will update post after speaking with ERT customer service. **UPDATE** 17FEB2026 Ended up speaking with a ERT rep I believe their name was Keisha(?). Lovely woman, wasn't quick to anger answered all my questions and made sure I understood. Was able to get my bill reduced from being $400 and some change down to $291. The "returned to sender" notices they deducted those admin fees. Then when I told her about my deployment timeline and that I had proof of paperwork/payments from the military she took off the corresponding admin fees. So with that debt paid off I shouldn't get anymore notifications from CCS. If I do just know I have enough vacation days to put in and take it to court.