Another car rental company lost my reservation when I was tired and had come in late from the West…read moreCoast! National BWI was glad to help me and saved the day. They had a wide selection of vehicles of the type I wanted in the Club aisle. One issue. The next day, I had a low tire pressure warning, so I assumed there was a leak. Called National Roadside Assistance. They were helpful but by then the closest open rental facility was in the airport. Went back to National BWI, who were expecting me and handled the switch out smoothly. Took my vehicle and got another one. Another minor issue. The next vehicle's display screen kept locking up when I tried to interface to Google Maps. Each vehicle was a nearly new Mitsubishi SUV. These are not really National's fault. Hope to rent from them again on my next trip!

I rented from National Car Rental on a work trip to Baltimore. I caught the shuttle to the car…read morerental location. National was located to the left once inside the building. There was only one person in front of me, my wait time was 5 minutes. I showed my ID and provided a credit card. The checkout process took less than 10 minutes. I walked into the garage where I was met by an employee who pointed me to a mini SUV. I was very happy with the car as it had less than 3,000 miles. It still had the new car smell and drove like a dream. Drop off was easy peasy. I got in line and someone came to take the keys and check in the car very quickly. Then I hopped on the free shuttle bus which took me to the terminal.

Took over an Hr to get the car, when it was my turn at the Desk inside, they decided that I was a…read morePreferred Customer which meant I was able to go outside in the garage and wait even longer for my turn in line. The Agent then said your car will be right up it is being serviced, 30 mins later the car arrived and it was nasty in the cup holders, I pulled away since frustrated after waiting over an hr and the Jeep shook over 30 MPH, can definitely say savings Not worth the Hassle. Not Recommended as I stood there with 8 other people waiting on car

If I could give negative stars, I would. I've never had such a spectacularly bad experience renting…read morea car -- and I've rented from some questionable places before. I don't even know where to start. After waiting all night for the Budget counter to open at 6 a.m., like their website promised, I discovered... they just don't. Instead, there was a little sign off to the side that said to visit the Avis counter. No bridge troll, no riddle, just a scavenger hunt before sunrise. When I finally found the right counter, the poor Avis agent clearly wanted to go home. (I get it, I work in customer service too.) He tried to help, went out back to "ask someone something," came back around with his personal belongings, and told me "good luck" -- and left. Just like that. I had to step away, collect myself, and come back to try again. Eventually, we figured out my reservation issue. I'd booked a compact car through Costco, but apparently Budget's version of "compact" means "we ran out, here's a full-size car that costs more, but we'll call it a free upgrade." Plot twist: it also required premium gas, which I hadn't budgeted for. By the time the keys were finally in my hand, it was after 7:15 a.m. My 6-hour drive was already off to a thrilling start. The car itself? A treasure hunt of horrors. The touchscreen was sticky, the back seat was stained, the dashboard screamed for an oil change and a new key fob battery, and there was actual trash under the passenger seat. I couldn't even get the trunk to open -- I gave up and tossed my luggage in the back. Returning the car was the final test of patience: juggling my disabled parent, multiple suitcases, a wheelchair, and what remained of my sanity. In the chaos, I accidentally left my headphones in the glovebox. I realized almost immediately (at TSA), filed a lost item report within minutes -- only to be told, faster than humanly possible, that "no items were found." Shocking. I take responsibility for leaving them behind, but honestly, that was the cherry on top of an already miserable sundae. Between the broken promises, the filthy car, the "upgrade" scam, and the customer service equivalent of tumbleweeds, I can confidently say I will never rent from Budget again. And I'll make it my life's mission to warn everyone else that saving $20 isn't worth it.

I found this location to be the best in the Kensington/Silver Spring area. People at the front desk…read morewere all friendly to work with and they got me into a rental car with minimal wait time and made it all easy when my car was in the shop. Definitely recommend

I just picked up my rental car - after first being transferred from one location to another due to…read moretheir not having any cars and then at the second location I was forced to pay for a higher level car than I reserved - it kinda reminds me of the Seinfeld episode where Seinfeld tells the car rental place that while they have no problem taking reservations, they have problems following through with the reservation, which is the most important part. Regarding the car for which I was forced to pay a higher price, it is clearly the worst car I have ever rented in my over 40 years of renting cars - I wouldn't expect the rent-a-wreck rental to be this bad. I am renting a vehicle because my car is almost inoperable (broken turbocharger). I think my failing car drives better than this car (Jetta) that I have as a rental. I will certainly think twice before renting from Enterprise ever again.

Meh..have had much better experiences with Hertz at other airports!…read more We flew into Baltimore, and arrived around 9pm. I had already done the pre-check in and my name was on the board when we arrived. Problem was, there were literally 2 cars to choose from. The whole Presidents Aisle was missing in action! While standing there trying to get into one car, a rep came over and tried to check it in to my name. Unfortunately, someone at the counter already reserved it. Thankfully, this Hertz rep was awesome and he saw a car that just had been returned, and he went to get it across the parking lot and brought it to me and checked it out for me. It was a Kia Sportage (2nd time I have received this type of car from Hertz. I like it...small SUV, very comfy, fun to drive, good gas etc). Return was a breeze. They have a shuttle that takes you to the rental car facility. It took about 10 minutes..one of the longer shuttles from airport to rental lot that I have taken. Rating would be higher if they had more cars.

If you're renting from this Hertz location, block out extra time -- service here is painfully slow…read more I just needed to switch the credit card on file, and even in the "Gold" line that took 15 minutes. The regular line was worse. Meanwhile, staff wandered in and out from the back with zero urgency, like they weren't aware people were waiting. To top it off, the airport shuttle situation is its own headache. I watched one shuttle pull away while in line and then waited another 15 minutes for the next. This isn't a one-off -- I've rented here multiple times and it's consistently the same story. In the past I've just given up and Ubered instead of waiting on the shuttle, and nearly missed my flight even with a three-hour arrival buffer. Hertz needs to staff the counter properly on weekends -- one person for two lines doesn't work. Would not recommend this location unless you have no other option.

joyce was fantastic and made us feel at ease and was just the best customer service…read more She made it feel so easy doing the process

I reserved an automobile at the thrifty Rent-A-Car at BWI airport via the southwest airline app…read moretaking advantage of extra points by doing it this way. However, upon arrival on Friday, May 1, 2026 at my appointment time, I found that thrifty had no cars available for me. I had to quickly run to the Avis car rental where I was able to secure a car, thankfully,. I am told that when you reserve a car through Thrifty as well as other car rental places through the Southwest app that they do not reserve cars for you. You are better off, serving your cars directly through the car companies and pre-paying and that way they were holding a car for you. Do not reserve cars through the Southwest Airlines app!!

Hey yall!…read more Logan at BWI Alamo, just told me he can honor the 20% off discount I got from Erica at KANSAS ENTERPRISE, after my complaint there, but can't honor the premium upgrade she gave me due to not having those cars right now at 10:30pm on 2/3. I told her on email. I just wanted to say that. That's not satisfying to hear. I just rented another car for $76 (24 hours) with my 20% discount making it $61... and it will be a suv or van. Well, it's a 2026 Nissan. I did see a luxury Mercedes but looks like it just got turned in and isn't ready. Just wanted to follow up on this. I showed Logan the email and he said he doesn't know who ERICA is and I said it's someone in ur company! Erica Beck at enterprise/alamo in Kansas City! She helped me with my last rental! Anyways let's see how this 24 hour rental is! So far car is clean and new.

Dante at the Alamo BWI car rental facility was so helpful. my daughter left her cell phone in the…read morecar we returned. He ran to go retrieve it for me so we could make our flight in time. I hope he is recognized for his great customer service.

The owner is very professional and delivers friendly service. The cars are well kept and clean…read more Not too much wait time. The are reasonable and the cars are well kept and clean.

Easy Car Rental is not located in the official airport car rental ghetto, but immediately south of…read moreBWI at Dorsey Rd. (MD 176) and Connelley Dr. -- you can't take the Airport Shuttle there, but the owner will pick you up outside of BWI. If you want to save money on renting a car in Baltimore, this is the place to do it. The rates are much cheaper and the service is excellent. My experience with Easy Car Rental was the best and I highly recommend it!

I want to give a huge shout out to Karan Mangtani…read moreOperations manager Avis car rental at the BWI Avis in Hanover, MD. He went above and beyond to help me retrieve an important item that I left behind in my rental car and because I was about ready to board my flight he truly went the extra mile to help me. I am so thankful and really appreciate the service I received today from him and Avis company!

Don't expect anything from this location. Buy a pair of walking shoes -- you'll be where you need…read moreto go before you even reach the counter. Zero staff. ZERO urgency. It genuinely feels like they want the line to keep growing. Just terrible all around. Save your money, time, and sanity -- walk instead. I will NEVER book this location.

I really like using SIXT Rental car company whenever I have the opportunity. Nearly all of the…read moreemployees have been incredibly nice at all of their locations. I almost always use them when flying into BWI airport. They are usually similar in price or just a little bit higher than the other national brands but they offer much nicer vehicles for the money. Other than having to take a moderately long shuttle bus ride to and from the airport to get your car (which is the same for all rental car companies at BWI), it's fantastic. Once at the rental car building, the counters are nearby and the cars are a short walk from the counters. They often will offer me a choice of upscale vehicles to choose from and occasionally an upgrade. If it's important to you to drive a nice car / SUV / etc when away from home, then SIXT is a great choice for you. I will definitely be renting from them again.

Was charged for an 'upgrade' that I didn't ask for, didn't get (I reserved the same size car I…read morereceived), and wasn't told about when picking up the car. Shady. When I called to ask for a credit, the best they offered was a 50% back.

Took care of all my needs and was able to help me with a few extras. Lots of help during my move…read more Great people working here. Quick and efficient.

As everyone knows moving sucks! However, the lady who rented me my truck did her part to make it…read moresuck a little less. She was very pleasant and did her best to get me checked out as quickly as possible.