Made an "appointment" for 8:15. Place opened at 8. Literally second appointment of the morning. It's almost 10 am and still have not been seen. Why offer appointment times? There was no one else waiting behind us when we were brought back. The walls are paper thin so heard the person that was scheduled before us finally came out of his room and ask what the hold up was. I used to love this place but the wait times are out of control. We will not be back. read more

NextCare Urgent Care Phoenix - E. Greenway Road - Doctors Near Me - Phoenix, Arizona

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There's no point in scheduling an appointment here if they don't even let you know with a disclaimer while booking that it's in order of "urgency" so don't bother making an appointment. Waited over an hour for below average care. read more

The receptionist is rude. There is no such thing as a private conversation as she yells loudly in the lobby and provides patronizing explanations for their exorbitant fees. She tried to charge me $274 WITH INSURANCE to see a nurse practitioner (note - there is no actual doctor here). "You unfortunately haven't met your deductible" she yelled loudly. I know how deductibles work. What I'm not ok with is their predatory behavior for low income folks in this area. She claims they are in network and that these fees are reasonable. I disagree. No other urgent care in the area has a fee structure like this. Insurance determines what should be paid, after the claim is filed. It is unacceptable for this facility to demand hundreds of dollars up front with no documentation or paperwork or diagnosis. It's predatory. I took my business to Banner (Greenway and Tatum location) and I suggest you do too. Banner charges $75 and then bills or refunds as needed. The process is quick and easy. They even have a real doctor at Banner. The NextCare receptionist also told a caller that cash visits START at $334 and go up from there. For a visit with an NP. This is a predatory, boarder line scam practice. Avoid. read more

NextCare Urgent Care Phoenix - E. Greenway Road - Doctors Near Me - Phoenix, Arizona

Don't bother making an appointment here they take all the walk ins before you. I always come back and try to give this place a chance. We will not be returning there is too many out there. read more

I'm not sure why "appointments" are offered here.... Waited over 2 hours for our "appointment," dad couldn't wait any longer. We left.

Nurse Laura Chiccarello shockingly rude and combative. Very immature behavior. BACKSTORY - I went in for a fever, mouth/gum/tongue sores, and swollen nodes. It was a speed run the first time through. Different nurse prescribed me only mouth wash and said wait it out. It got way worse, fever kept running for 6 days so I went back in 2 days later. Second time in I genuinely just wanted some guidance on what to do, but Laura was on the defensive the entire conversation. Breathing heavy while speaking, completely livid with me coming back in. Assuming I was in the mindset that they didn't do their job correctly the first time around. Keep in mind I paid a $50 co pay twice for this treatment. I literally just needed help. She walked in the room (first time meeting her) death staring me like "what do you need" (not exaggerating at all) and I stayed personable, tried to ignore it. Introduced myself and told her my situation. It was like she was in competition with me the whole time from there, trying to prove herself and was not once professional at all. Very selfish. This situation isn't about you, I'm sick and need professional guidance - should be focusing on the helping the patient. Told me I should go see a dentist, and I was seriously trying to be polite saying "I think the fact the sores popped up right when the sickness came probably means it came from the sickness no? So maybe antibiotics would be needed? I don't think it came from bad dental care" and she's like "I didn't say that did i? Im not just throwing you away to a dentist." That's when I addressed the elephant in the room and said I'm not accusing you of not treating me correctly the first time, I just got worse and need help. Rolled her eyes, was barely holding it together. I told her I'd had mono before, this fever isn't going away. She said we can test for mono if you want, I said yes how much would that cost? she Said, "I don't specialize in money I specialize in medicine. I can't just look at you and know what your insurance covers..." long pause and stared at me as if I was stupid, then said "I would need to talk to the front and they could tell me that information" I paused..and I said okay, that would be nice thanks. Leaves the room abruptly, so mad still. Ends up testing me, it came back negative, she said "negative just as I said" (still being competitive) I gave her a thumbs up and said thats good news! If you're reading this Laura - just please help people and stop being so offended. You need to control your emotions and be professional. I'm still sick with a raw mouth and fever and went in to get help and got treated like I was subhuman. Laura tried to play tough girl the whole conversation, and if any higher ups read this, that person is genuinely a liability to your company. Bad for business. You should look into that. Never going back. I've never written a bad review before, but when you treat a patient that terribly, it should be expected. Some people really do just deserve it. read more

Got in within 2 hours as a walk-in, though they were booked all day for Covid-19 testing and had 8 walk-ins ahead of me. I find this understandable with the current situation. Walk-ins for anything but Covid-19 are treated on a fist come first serve basis. Covid testing are by scheduled appointments only and fill there appointment calendar. So I was fine with the long wait as it is understandabl. Many other urgent cares were booked full when I tried to get in. They are bombarded with testing and/or at limited capacity in order to socially distance. The Nextcare faculty was nice, efficient and took care of my needs. Overall, not a bad place for urgent care. I do have one complaint and have to share. There was a man workng in the front office that was behind the reception area and he was not wearing a mask. He came out of his office and interacted with others repeatedly, in close proximity, definitely no where near 6 feet apart, without a mask. Fifteen minutes into my wait and after watching him do this a few times, I pointed to his face and asked where's your mask? He said it's in his office and that he's usually in his office by himself so he's not wearing it. Hmmm... but you're repeatedly coming out of your office and talking and interacting with staff without wearing a mask. Everyone else at this medical facility is following the strict mask-wearing policy posted on the front door, staff and patients included... just not you. He didn't even put his mask on after I brought it to his attention! And... I was in that waiting room for almost 2 hours! Personal beliefs aside, you are in public interacting closely with others, working, no less, at a medical facility testing for Covid-19, AND the mask policy is posted on the front door saying STOP no one enters without wearing a mask. I'm hoping you are reprimanded for blowing off my reminder and blatantly not following policy, putting yourself and others in harms way. Please practice what your company and city guidelines require and put on your mask at work and in public! read more

NextCare Urgent Care Phoenix - E. Greenway Road - Doctors Near Me - Phoenix, Arizona

Literally the fastest urgent care I've ever been to. I was in and out in 30min. I went around 7:30pm and was seen by Danielle Mekahel. They were all friendly as well! Especially with it being the end of the night. They did a quick strep test on me and sent me on my way to pick up my prescription. Thank you to all the staff that worked this night! (Seen on 4/11) I also forgot to add that check in was extremely easy online. I didn't have to fill in any paperwork when I got there. read more

FAR superior to the Shea location. After going to Shea, I was not getting better. I went here because I wanted a chest x-ray. Shea location tested me for Covid (negative), but cough was not getting better. Even so, these folks weren't going to do a chest x-ray because, like Shea, they couldn't hear anything in my lungs. I insisted. They relented. Guess what? Pneumonia in lower left lobe. Got an antibiotic shot, antibiotic prescription, steroid for inflammation and stronger cough pills. Three days later- MUCH better. Definitely on the mend. read more

Disappointed in the technician I needed was not there. Probably will not go back in the future.

We walked in at 11:20 on a Wednesday. They got us into a room within 15 min. Then after the nurse saw us we waited in the patient room for over 30 min. At that point I asked someone what was going on. Apparently The NP wasn't told we were ready to be seen so we would have sat In the room even longer if I hadn't said something. read more

Just to be clear, like most people I am sure, I don't go to urgent care if I need to treat stage 4 cancer. I go for everyday minor issues that nevertheless can't wait. I had a minor toe infection and arrived at the facility Sunday at at about 10:00 A.M. Only one person ahead of me. Check in was very efficient, wait time was on the order of 15 minutes. I was treated by a nurse practitioner. She seemed quite capable and was very pleasant. She prescribed the right antibiotic for me and I was off to the pharmacy. For my needs, this was just what I needed. I would come here again for my minor ills. read more

Just skip going. They got my date of birth wrong. Went in for a UTI. I already had an account there. They messed it all up. I was in such pain and fatigue and the front office receptionist did not hear me with the germ plastic window or had a typo but I did provide my identification card! with my date of birth! and they made me set a whole new account. Which I thought was weird. Which is stressful when you have other people in the lobby who are sick and loud and you are not well yourself. They now make you do an app to log in on your smart phone so you better bring your smart phone and it is even better to make an appointment a head of time so they don't screw it up. Then the medical assistant had to log in my long allergy list and she was stressed out and also did not catch the date of birth wrong, even though I repeatedly said this should all be in your system. She did not question it, I felt rushed and like the MA was stressed. Finally saw the doctor and I was so fatigued by all that I was stressed as I have to use a cane and take oxygen when at home. You also have to check out at the end. Thankfully there was a different receptionist checking me out who caught the date of birth difference and I showed my ID again. He said he would have the files merged. Clearly this did not happen as my pharmacy had a hard time filling the Rx and took at least 6 hours instead of a few minutes at at very inopportune time when I had a special day to see a family member I had to leave and go back to the pharmacy again. Next they sent the wrong date of birth to the lab and it is past the cut off for my insurance. The lab is on east coast hours and it is difficult to contact them. This is a nightmare. read more

I made an online, same day appointment. I showed up 30 minutes before said appointment, only to be told that I made a reservation for a time to put my name on the waiting list, that they are running behind and I would have to wait at least two hours. There were only two people in the waiting room at this time, and was told to try another location. I'm not normally one to show frustration for customer service/having to wait, but the lack of empathy and understanding I was met with by their front desk worker made it necessary. So, I went to the Desert Ridge location where the staff was very friendly and understanding of my frustration, as well as confused by what happened at the Greenway location. read more

This is by far the worst Urgent Care facility you could ever visit! Under NO circumstances should you ever go there! You would be better off going to an animal hospital, than you would this facility! These people are not here to treat you! They are simply here for a paycheck! I came back to see them 3 days after their recommendations didnt work. They refused to see me. I have insurance, so it's not like I'm some deadbeat, lowlife, as they would see it, not willing to pay for the service. Yet they still refused to admit me. You are better off going anywhere else but here!! read more

12/22/22. 3229 East Greenway Rd, Phx, AZ 85032. I've been to this location before. I was happy with the paperwork, and the check-in process was online. I did all the paperwork online. I arrived this morning and was handed a clipboard and told I had to fill out 5 pages of paperwork because they have a new physician. What the heck does that have to do with me? Why couldn't you open my file and give the "new physician my online paperwork? No one had an answer. I did not have time to fill out 5 pages of paperwork; I had to get to work. So I left. So disappointed. read more

Came for a covid test after their website said "you can walk in to this clinic" and was turned away and told to call to find a different location because their appointments were all booked for the day. What a joke. read more

Doctor's discretion to use COVID rapid test. He chose the 3-5 dat test fir me even though I requested a rapid test. Tow of my family members, both are doctors, are unable to return to work until I am cleared because one of them works with post-surgery patients. Apparently, the NextCare doctor did not feel it important enough for these post-surgery patients to have their regular doctor when possible. read more

Stay away they incompetent and could care less when their staff makes a medication error. They are dumb that I caught the ettor myself. They are going to kill someone. Medication errors are one of the leading causes of death and severe harm in Healthcare and they could care less. I triple asked them about the medication and the staff assured me it was correct then when they gave me the checkout paperwork the wrong med was listed and when I asked I was told the medication listed was correct and it was what I was given. When I said thats not what I was suppose to get the girl said oh I thought they were the same thing, they are not, person in charge just responded sorry we won't charge you for this visit. I was sent for work so wasn't me paying but they didn't care and had no interest in correcting anything just told me, sorry and bye. DO NOT GO HERE IF YOU VALUE YOUR HEALTH AND SAFETY. read more

While waiting the front desk receptionist was talking LOUDLY about how she has a sore throat and chest pain WHILE WORKING AT AN URGENT CARE. She said "don't worry I'm wearing gloves" when asked about it. This is absolutely unacceptable. When I confronted her and asked for her name she said she wasn't able to give me that information. She proceeded to put me on speaker phone with some male who told me if I keep asking for her name they'd ask me to leave. Completely unprofessional and awful behavior from this urgent care. Disgusting that this place is "providing health care" while having a receptionist exposing everyone around her. This place is absolutely awful. Had an appointment for 11:20am and there was NO ONE in the waiting room, not a single person. It's took them a full 60 minutes to call me back. read more

They deserve only one star. I visited on December 18 at 4:00 PM. I suggest that the receptionist stick to being a receptionist. I was referred to NextCare by a tele health doctor because according to that MD, they can diagnose the problem. Nevertheless, the receptionist on the spot, diagnosed me and said that they do NOT provide the services that I needed. I think this is outrageous and caused me to rethink why they are in business in the first place. read more

Wow! Made an appointment to have blood drawn at this NextCare location. Got there the next day for my appointment and that's when I was told that they do not draw blood. The least they could do is have there heads out of their asses when it comes to our healthcare. What is this country coming to?!?!? People can't even do the simplest of jobs!!! Don't go to this place!!! They are stupid and stupidity has no place in the medical field!!! read more

I went to urgent care with Covid like symptoms. There wasn't clear instructions of the process of checking in and going into the facility. I received a flu and Covid swab. I waiting 24 hours for the Covid results and didn't hear anything. I tried calling and the hold is a long time so I called the lab for results. The lab couldn't run the test because it needed more information from nextcare. The made multiple attempts to contact nextcare without a response. I finally got ahold of them and now I have to wait another 24 hours for results. Poor service! read more

Absolute rip off and a scam. An exam is supposed to be 190$ but they charged me $300 because of his diagnosis. Mind you all they did was do blood pressure and check temp. They then charged an additional $260 in testing. But I still got charged a higher exam because of his diagnosis. Not to mention we were here for 3 hours even with an appointment Do not go here read more

DO NOT GO HERE. I came to the location on Greenway and 32nd street. The receptionist was complaining of Covid symptoms (chest pain and a sore throat) on the phone for the entire lobby to hear. It is beyond me that somebody could be working in an URGENT CARE while experiencing COVID SYMPTOMS. People come here to get better, NOT worse. I asked for her name and she refused to give it to me. I mentioned that I'm a healthcare worker and that she should NOT be working with those symptoms and her response was "it's fine, I'm wearing gloves." This is absolutely ABSURD and DISGUSTING. Again, DO NOT COME HERE. If I find out her name, I will leave another review strictly for her. read more

I would not return here or recommend this place. The staff is extremely unfriendly -- very short and lacking in basic customer service skills. Which I feel are important when you are dealing with people who are sick and in pain. The "doctor" was literally in the room for 30 seconds, didn't ask me what I was in for, listened to my breathing and said "you have a cold." Then asked me what my doctor said about taking meds while nursing (which I am). Umm, if I could get in touch with my doctor I wouldn't be at your terrible urgent care at 8 am on a Sunday!! He didn't check my ears, nose, or even my throat (when I was in for a sore throat and cough.) I was so frustrated I just grabbed my stuff and left. I may have cried. What?! I'm emotional when I'm sick. Find another urgent care. read more

Had an appt waited for over 1.5 hours for just a physical for school. They said all rooms were full, but they were completely empty in the back. I do not recommend this place, it isn't being run correctly. Banner Urgent Care 64th and Greenway is much better !! read more

I am here now the check in person rude like always just like always when I come here. Please do not go to NextCare don't take your dead dog here. They need to hire more personal people here with better customer service skills. To understand people are here in pain and don't need a rude person at the front desk. I told the person when I called it's their worse facility I swear don't go to this facility. read more

NextCare Urgent Care Phoenix - E. Greenway Road - They have a soda machine - Doctors Near Me - Phoenix, Arizona

I needed pain killers for my 4 impacted wisdom teeth that were removed. I called and was denied getting and script refill or any medication at all. I was told to wait it out over the weekend and get my script filled at the dentist when they are back open or go to the ER. WTF is the point of this place. AVOID these dumbasses. No help! 1 star for sucking. Don't go here if you're in pain. read more

The check in process was easy and up to date (you type your info into a computer and click submit) Wait time isn't so bad. The staff... somewhat unprofessional... they talk about their patients in a demeaning way to each other and you can hear it. I got a good referral to other specialty doctors so that I liked. It was relatively easy to go in and out, swipe my card 51 bucks to pee in a cup and get some pill prescriptions. However, later on I got billed 167 dollars. WTF, really, to pee in a cup and get some pills? psh f*ck healthcare. I am never going to the doctor again. f*ck insurance companies. (cigna) read more

A great experience! I checked in online and was promptly greeted when I arrived. The staff was polite and sensitive to my needs with my injury. I can't remember everyones names, but the triage person, X-ray tech, and medical person were all awesome! I was also in and out relatively quickly. Thank you! read more

Absolutely atrocious customer service. They try to fast track the process by having you check-in online ahead and update your information. After checking in 15 minutes prior to my appointment, I waited 40 minutes past my appointment time for a phone call asking for all the information again. All for a COVID test. From what I can tell, most of the reviews are pretty horrific and my experience was no different. Nothing good about this place. Steer clear! read more

Do not come to this urgent care.. I was told by customer service if I got here before 8pm they would be able to see me. I get here at 740pm doors locked, closed sign light turned on and they were escorting patients out, when I asked if I could come in the "doctor" said he was the only one there and he needs to leave.....I called customer service back and told them what happened and they even said that sounds fishy and they are going to escalate it further.....now I have to drive 30 min away to another urgent care and get the treatment I need. Unbelievable. read more

I will never go back to Nextcare! On July 31, 2021, your receptionist was extremely rude and impatient! She was literally yelling at people in the lobby, saying she was too busy to do things. I called to tell them about a mistake they made on my paperwork, and she hung up on me. When I called back they would not give me her name. She should be representing your company with such a horrible attitude towards people who are sick or anyone for that matter. read more

First let me say somehow Yelp has me as a resident of California but I live in Scottsdale. Now that I have that clear, I will review my experience with NextCare. I was very happy with my service. I was very lucky to arrive in a less busy time. I have been here before and was always treated well. I had ear pain and they were able to take care of the problem. Everyone was friendly and helpful. I was happy that I did not have to wait in an ER for a minor problem. I'm glad they are available to take care of these types of problems. Thank you. read more

I took my son here for a sports physical and they took great care of him. The staff was very friendly and helpful to our needs. Very safe and clean Urgent Care, I would recommend this Urgent Care above all other Urgent Cares. Thank you for taking care of us. read more

I went into urgent care today as I woke up with a minor fever (100.4), had soreness in my throat and pain in my ears. It started with the pain in my ears. I don't have symptoms that even qualify for a COVID-19 test. I arrive they tell me I need to go around back instead. I arrive in the waiting room and a nurse comes in. She asks me a few questions and without even LOOKING at my throat she goes, "We are going to test you for strep." I am suddenly confused cause I have no symptoms of strep and I always get white spots, in addition she hadn't even looked at my throat. I said no and she said I can talk to the doctor. The doctor comes in and asks me what is going on and looks at my ears. She states there is fluid in my ears but they are going to test me for strep. Once again I say no, and she goes "well we have to test you. Because it is either strep or COVID and if you come up negative for strep then you have COVID." At this point I am confused, my strep test comes back negative and she goes okay well you have COVID so we will test you and now you must isolate. They obviously were only interested in diagnosing me with COVID as they make more money this way. I knew it made no sense so I went to Banner Health Urgent care instead. She didn't even mention COVID, only that I had bad allergies or a viral upper respiratory infection. I asked if she thinks I have COVID or should get tested and she looked at me confused but offered to give me a test if I wanted one. DO NOT GO NEXTCARE. I used to come here always and now after this experience I will never go to another NextCare again. How dare they jump to conclusions and not actually look and find out what is wrong with me. They didn't even check my breathing! Lastly, they didn't even tell me how to care for myself just gave me my papers and told me I can go. read more

I visited this location bringing my injured son for an injury. Upon entry the receptionist was rude and unprofessional. Not answering our questions nor letti g us register to be seen by the doctor. I offered to pay if insurance didn't cover the expenses. She was unresponsive and when I asked for her name she took her identification badge off and told me I don't need to know her name. Upon questioning she responded do not take my picture otherwise she will call the police. She then dial 911 to have us removed. I was not rude, nor angry, there was no call for her to act in this manner. I would highly recommend to not go to this location for medical needs. read more

Been here two times so far with a work related injury and both times the staff have been very friendly. I like that I can do Saturday appointments since I work during the week. read more

Been comming here for years they changed the program now you have to enroll online it was impossible to enroll the whole time i got no help from michelle the front desk girl my back hurting worse i wont be back here cause of it read more