First, I'd like to say I never like leaving reviews simply because I try to be understanding of the hard work of health care workers and many others. However, today we visited with my son who had flu/cold like symptoms and pink eye. Once we were taken into the room, they took his vitals and asked for the pharmacy information, which was given to them and verified. Finally, he was seen by the provider which said she would send over two prescriptions to the pharmacy and said that we were set to go. I personally asked if I should wait for the discharge papers and she responded, "no not unless you want them." I thought to myself, everything went well I'll just go straight to the pharmacy. I arrived to the pharmacy about 30 mins after leaving the urgent care and was told they hadn't received anything yet that I should give the urgent care a call and verify that they had sent it over. While my husband is on the line, simply trying to verify that the prescription was sent over he finds out they had sent it to a different pharmacy, completely different than the one we provided. He then asks if they can send it to the correct pharmacy that we provided and the girl who answered says, " I need the complete address so I can make the change." We give her the full address and then ask her if she can verify that they're sending two prescriptions. She then begins to be rude and says, "I have to look at the charts next time stay for the discharge papers." I responded, "the provider that we saw said we didn't have too." She puts us on wait and after ten or more minutes says it was sent over already. Mind, we still waited at the pharmacy for about 15-20 minutes after the call was over. The pharmacist then calls us to the window and tells us that they still hadn't received anything and if they had sent it like they said they did then they would have received it by now. Wouldn't be surprised if the girl whom answered the phone was most likely the same girl who was sitting at her desk eating hot Cheetos and licking her fingers when we exited. read more

Unable to draw blood or do X-Ray. This is the second time I have been to the Cave Creek location. Their answer both times was to go to the ER for non-ER related illnesses. I feel that they should at least have referred me to a Nextcare that could draw blood. Went to Honor Health Urgent Care and was helped immediately. Won't be going back to Nextcare! read more

I was a bit nervous upon reading the reviews but the staff were really friendly and accommodating. The front desk employees were very nice and got me in quickly (I made an appointment and filed the paperwork online). They were actively sanitizing the waiting room when I entered the clinic, which is great. The medical staff was also very nice, and tested me for covid, strep, and flu, and sent me home with what I needed. This is urgent care, and not a primary care office, and with that in mind, they did a fantastic job. read more

They don't take billing so if you have a medical issue and you don't have all the money for the very high copay right then you get a "too bad" from the staff and you're just out of luck. read more

This is the only urgent care I go to. The staff is always helpful, the medical assistant are friendly, the wait is not bad, and the providers are superb. Good place to bring your kids when they're sick or any other concern. They also play my favorite movies read more

NextCare Urgent Care Phoenix - E. Thomas Road - Movies while you wait - Urgent Care Near Me - Phoenix, Arizona

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I booked an appointment here for a immunization shot for my son after work. When I got here, the woman at the front desk told me that they don't do immunizations (which is different than the website) and I was ASKED the reason I was coming in online. She could see the reason I was coming, but didn't bother to look until I showed up. What kind of service is that? She couldn't even pronounce meningitis and She told me they had the tDap but they only gave it to people who cut themselves. Umm what? They give whooping cough shots here to people who cut themselves? I can't even with this place. read more

I got a covid test on June 25th, I was told it would be 7-10 days and they would call me. I didn't hear anything in 10 days so I called, waited on hold for almost 25 min, when I did finally get to speak to someone they told me my results weren't in yet and it could take up to 14 days. Called once more and waited on hold for so long I finally hung up. I called this evening, 45 days AFTER my test, and was told my test came back negative, and that my test results were received on July 11. No one ever called me from Nextcare, I couldn't get another test anywhere else because my insurance wouldn't cover the cost. If you're too busy to give good care, maybe you should stop seeing so many patients. I'll never use a Nextcare again. Kim Hinch read more

Came here tonight in a lot of pain with an ear infection. The physicians treated me so kindly and were so validating. Incredibly helpful and comforting. I get very nervous about having to go to the doctor and the wait was long but so worth it. I was treated by someone named Adrian and helped by Nicole. 10/10 personality and care. read more

Called the script into the wrong pharmacy! Good thing we called. Was told they would call it in again. Still waiting. I thought it was called URGENT CARE?!! read more

Good customer service. Willing to go above and beyond to help me find a location that provides x-rays

My husband came in with a very bad ear infection, they took for ever to call him in because there was only one doctor for like 10 patient. They finally called him in and did a mouth swab didn't gave him nothing for pain or ask if he needed something. He had a discharge on his ear and couldn't handle the pain no more, but they didn't care at all. they Asked us to step outside again and this is my 3 hour sitting down they haven't called or checked on Us at all. I think this is crazy timing. I did not like the service at all. I would never recommend this specific location to anyone. Doctor didn't pay any kind of attention to anything that we were saying and now I understand why they have signs all over about not accepting any bad behavior because it is very hard to stay calm and not say anything after such a bad experience read more

After waiting hours to receive medical attention for an illness that I was suffering and even being finally placed in a room to receive a doctor evaluation I was informed that I was not going to be seen by a doctor or receive any medical attention. I asked why and I was told that because they didn't have to and that they didn't need a reason or to explain it to me. I was demanded to leave at once or they were calling the police to have me arrested for trespassing. The only thing that I could think of was that in a past visit I had a dispute with a doctor who really was not a doctor but an assistant and she didn't want to listen to me nor give me an appropriate examination according to my chief complaint and thus refused to assist in my case while still getting paid. She had assumed that I was homeless because I had my little cart and therefore profiled me into a category that deemed me nothing. As a retired medical professional I never refused any patient delivery of medical assistance and I always treated everyone with dignity and respect, no matter what. read more

Was seen by the nurse practitioner (Chrissy or some name like that?) who refused to hear the reasons for which I was at this urgent care; after waiting for 2 hours in line, she told me my symptoms were not urgent and told me to exit the building. Her tone was demeaning and she was speaking to me as if I was a child. She continuously cut me off as I was speaking and describing my symptoms. Extremely unprofessional, extremely rude, and very embarrassing. I feel embarrassed for this location, and I hope they do a better job at screening their employees. The medical field is not the right industry for someone with a short temper and unwillingness to listen. EDIT: I recently found out that what the NP did is actually illegal in Arizona after consulting with an attorney. I will be taking appropriate action. If this is what it takes for this business to properly screen their employees then it must be done. read more

I'd give less than 1 star if that was an option. Decided to go to NextCare Urgent to have X-Ray taken on my wrist/hand. Went to Nextcare on 32nd & Greenway. made appointment online for 4:45pm notating need wrist x-Ray. waited approx 1 hour only to find out that the x-ray tech had left 1hour ago! why didn't they post this information or notate that X-ray tech not available after certain hour? I specifically choose to go to this location since their website says, they cover X-Ray. dont appreciate wasting my time especially when I'm in such a pain. never will go to this location again. if you do, make sure you call b4 (if you can get someone to answer the phone) to ensure they provide the service. read more

I should have read reviews. Waiting room was packed full of Covid patients. Doctor misdiagnosed injury and then I was billed after they said insurance covered everything. read more

Sure urgent cares aren't the greatest but I had a great experience. The place is alright. Outdated for sure. But the PA that saw me today was amazing!!! Such a kind and sweet person. I would to go back to her anytime. read more

This place is a scam! When we arrived my daughter said she had a UTI that she had diagnosed with a home test. She was in severe pain. The front office gal told us they could help. My daughter was seen by a PA and basically confirmed the UTI but said they couldn't give her any pain meds or antibiotics and she would have to go to the ER. So we had to pay a $50 copay just to be told they couldn't help. The front office person should have told us this upfront. What a waste of time and money! read more

I had to take my son for a late night urgent care trip for a cold. In and out in 30 minutes or less. Provider was amazing. Very clean. Only reason I'm not giving 5 stars is because the office staff was not friendly, but is was getting late. Anyway it was super convenient that they closed at midnight. read more

Scheduled an appointment online, went here. It was a bit of a wait, but nothing too outrageous. Friendly staff, for the most part the staff actually likes eachother, which was nice. The names escape me, but the Male Nurse was chill, and the Female PA diagnosed me within a few seconds. What she said explained all my symptoms, and she prescribed me everything I'd need. The wait was the only downside. No one else was there, so it was a bit confusing to arrive early and end up waiting 45 minutes--but honestly, all in all, it's a good place. read more

From the minute I got there until the minute I left it was a great all around experience. I was greeted by a young woman who was very professional, polite and a great sense of humor. I was impressed by the professionalism and friendliness of all of the staff especially at the late hours when they'd rather be home with their families. Although I walked in there not feeling my best, I left with a smile on my face because of the great service. read more

GO ANYWHERE ELSE AND DO NOT WASTE YOUR TIME WITH AN APPOINTMENT! Despite having an appointment, I was quoted an hour wait time. My actual wait time ended up being TWO AND A HALF HOURS. The staff is rude and doesn't care to help you or to accommodate, you're at their mercy. Staff told me I'd be able to view my wait time via their app, but the app considered my appointment "missed" because they did not check me in on time, and I was forced to wait the time. I should also mention I was here for COVID TESTING and insisted I wait in my car in case I was positive, as the lobby was full of people. The staff again would not allow me to leave. These people do not care about anything but getting through their day and collecting a paycheck. read more

called in 5 minutes before we got there and was told we could come and it was a one person wait arrived and there were 2 people in the waiting room and got told it was at max capacity and that it changed within 5 minutes by the obviously overweight woman who didn't want to do her job and was rude about it like we didn't just talk to her would not recommend read more

I made sure to make an appointment BEFORE going in so I wouldn't wait so long. I ended up waiting more than an hour before getting called! And I get if it they were busy but everyone that came after me was getting called that's what made me mad! After I waited maybe even longer once I was in a room Poor service. You make a appointment for a reason!!! read more

what a waste of time. after filling out endless forms I finally had a video call scheduled for 2:30. It is now 2:50 and they keep adding wait time. It's now 11 more minutes. Never again read more

Worst customer service ever. Came to this urgent care on a Tuesday morning for covid testing. Online says they are excepting Walk-ins as well as appt. Called number on there door to check in, operator on the other line got all my info then put me on hold for 30mins in my car, in the mean time I made an appt. online for the next day instead. Showed up Wednesday 10 mins for my appt call the number on the door and they are rude and tell me I have 17 walk-ins in front of me. How can there be walks infront of me when I have an appt. and I also tried to walk in the day before with no availability. read more

Horrible, horrible, horrible. And that is being complimentary. That is how bad this clinic and the entire organIzation are. This company could not care less about your welfare - impossible to reach the clinic, and impossible to get a call back, all while my wife was seen there and was very ill. If you care about your health, go anywhere but here. read more

PA. Henry was very nice and extremely professional. The front desk staff was courteous and prompt. Facilities are also clean and open of a major holiday. My prescription was submitted to the pharmacy of my choice electronically and were ready when I got to the CVS to pick up. Overall, great experience! read more

Had an appointment at 10:45pm didn't get called back until 12am and still no doctor. Doctor didn't come into the room for another 30 minutes. Could over hear employees in the back talking about everything except work. Fuck this place and their lazy ass service. read more

If I could give zero stars I would. Worst customer service ever and very unorganized. My mom checked in on 6/19 early am they advised her they would call her when ready to come in. Time passed almost 3:30pm and no one had called her. I called office and was told that my mom was already sitting on an exam room. I told him how is that possible if my mom is standing right in front of me. How can they make such a huge mistake and check some one else in under her name. He put me on hold I waited for about 20 minutes so he could just hang up on me. Do not recommend this place. read more

The first time I visited this location, an overweight middle-aged white man was at the front desk. This man was incredibly rude. Like, absolutely ZERO customer service. He wasn't friendly and was so impatient. I had my insurance card and ID ready, so he had no reason to be so rude. He didn't attempt to communicate. In fact, he seemed annoyed that we were even there. My daughter was so sick that we just stayed though I wanted to leave because of this man. We attempted to go again this evening. Big man was there and he was instantly rude to my husband. We didn't bother staying this time. AVOID THIS LOCATION UNTIL THAT MAN LEAVES. The 44th Street location is one hundred times better!!! read more

Made an appointment and 30mins after I asked for an estimate On how much longer, the girl at the front desk told me she let 4 people waiting without an appointment go ahead of me since they had been waiting and I should feel lucky it was not 12 people. Condescending and rude. Also the clinic smells like ass! read more

I sent an email in response to the message I received going more in detail of the experience two weeks ago and never heard back. Removing a star because acknowledging a bad experience on Yelp and then ignoring a personal email just reiterates the lack of concern for the patient. read more

Had a cut on my thumb (actually I cut the end of my thumb off) so I came here. There was one other person in line. Brandy was very professional at the reception desk. After filling the necessary paperwork and paying the copay, I was seen within five minutes. Rox took my vitals, did the pre-screen and generally put me at ease. About five minutes later, the NP, Rebecca, came in and looked at my home bandage job. It had stuck to my wound so she did a good job of getting it removed without undue pain, took a look, explained what I had done right/wrong, cleaned it up, gave me advice, prescriptions, new dressing, extra dressings and sent me on my way. I would recommend this location anytime to anyone wanting efficient, clean and friendly help. read more

I don't know if it's a staffing issue but this location always seems to take forever to process patients. The staff once you get taken inside one of the rooms are always pleasant to deal with, but the wait beforehand is excruciatingly long. We were a walk-in and with 10 patients in front of us, it took 3 hours before we were seen. When we go to other locations, the wait for a similar line is 50-70% faster. This location is open later than others which is why they're typically busier, but perhaps they need to staff more ? read more

Liz, the nurse practitioner, is so incompetent and she's rude af. I don't recommend going here. She didn't even bother looking into my symptoms. She should be fired from being a NP. read more

Not quite sure what the point is in making an "appointment" online. I was at NextCare 15 minutes in advance of my assigned time. An hour later, I've paid a $75 deductible to have my blood pressure taken 3 times because they can't seem to figure out how to take it properly. No sign of the PA yet. I thought this would be an in and out diagnosis. I know I'm sick, just give me an antibiotic and let me go home! Update- so they finally saw me, told me I had a viral infection and to get some Flonase. Four days later, I was feeling even worse and now my husband was sick too. I took him to a different Urgent Care (because why would I go back to this place) and he tested positive for the flu. I had been sick for a week so they couldn't give me Tamaflu, but they did double up on his other scripts so I could take some too- super nice since I wasn't the patient! I made it another 2 days before I wound up in the hospital with pneumonia. $500 copay and hospitalized overnight all because NextCare Urgent Care misdiagnosed me. I missed two weeks of work too. Don't waste your time or money with these idiots. You'd have better luck letting the homeless people in the parking lot diagnose you! read more

2/4 If I could give this place no stars, I would. In the past two days I have had two separate issues with this location. Yesterday my boyfriend was having chest pain and was given an EKG which he was told came back "abnormal" and that he needed to go to the emergency heart hospital across the street, and was asked if he needed an ambulance. When we got to the hospital, they asked if he had a print out of his "abnormal EKG" - They had not given him one. The hospital told us that they usually send the results so they can compare them and see whats going on. They asked where he went for the EKG, and was told by the heart hospital that this location "always scares people." After $455 worth of tests at the hospital, nothing was found. Today, I went in to get a strep test. I had tested positive for strep throat and covid on Christmas, but still have swollen lymph nodes, irritated ears, headaches, and a red and scratchy throat. I get strep every year, sometimes more than once, so I wanted to see what's going on. I was met with a Nurse Practitioner who was immediately extremely rude to me. She asked what was going on and I explained. She replied "Did you even test positive for strep?" I let her know I did test positive for both covid AND strep and was still in some pain (my chart has my positive strep result.) She told me that she "won't be surprised when my strep comes back negative and that I most likely am still in pain from covid." She talked in circles explaining to me over & over that covid can linger and we don't know the long term side effects, to take ibuprofen, and go see a primary care doctor if it continues. I asked how long I should wait? I waited a whole month before coming in again? She checked my ears & saw fluid in them which she said could explain the pressure, and said she would go check the results of my strep. They came back negative which is fine, but not surprisingly she told me in an "I told you so" way and was yet again rude to me + never gave me any other suggestions besides that it was covid. I have never been talked down to like that when seeking medical advice and will absolutely not go here again. I eventually just looked at her like "Are you almost done?" and shook my head hoping she would stop talking about covid. She told me to go wait in the lobby and she would get my paperwork to me, nothing else. So I go sit in the waiting room for over 10 minutes & she never comes out, so I tell the receptionist I am leaving and they have my information if they need it. read more

I was visiting family in Phoenix for the week, I slipped and fell down the stairs my first day there. I called Nextcare to check their hours, I was then given an appointment for later that day, which I loved. That means no waiting once I get there, hopefully. I arrive early for my appointment to fill out the paperwork, and to my surprise no waiting! I get to the room and the NP comes in for my examination. I explained to her what happened, and that I have osteoporosis. The NP never once asked to look at my injuries, did not even physically touch me at all. Said we would get an x-ray. NP leaves and a few minutes later the X-ray tech comes to take me for my x-ray. He did not walk with me to the X-ray room, he said go around the desk make a right and room is in the left. I get in the room and he gives me a pair of paper shorts to put on and leaves the room. He came back about 10 minutes later, and said, "I need you to get on the table". I told him I didn't think I could get up there without help. He walks off, didn't even bring a step stool over for me to use. The X-ray tech had the personality of a rock, I tried to make conversation with him but no luck. We finish the xrays and he sends me back to my room. The NP comes in a few minutes later states she didn't see anything on the X-ray but the radiologist had not read them yet. She states I could leave, still never examined me, but said she didn't think anything was broke. I get a call at 11pm that evening, it's the NP, she states the radiologist report shows a compression fracture, and I needed to see Ortho ASAP, and she is very sorry she missed the fracture. I go in the next morning to pick up the X-ray report, and asked the front desk if they would check with the provider if I could have medication for my flight home, as the NP I had seen the night before said she would give me something. I was advised if I wanted an RX, I would have to be seen again. Seriously!!! I work in a hospital, we have UC in our clinic. This is not how we treat our patients. I will definitely fight the charges for this bill. Poor service from the front desk all the way to the provider! This facility really lacks customer service skills, and needs some retraining. read more

NextCare Urgent Care Phoenix - E. Thomas Road - Urgent Care Near Me - Phoenix, Arizona

My boyfriend and I both went in with a sore throat and other covid like symptoms. We waited in the lobby for 2 hours to be seen (it wasn't busy) and most of the staff had a bad attitude and gave off the impression that none of them wanted to be there or deal with clients. We both shared that this was the worst we felt in a long time so they tested us for Covid and Strep. When the strep result came out negative they started gaslighting my boyfriend and I saying "we aren't sick and it was allergies." My boyfriend and I both explained it wasn't allergies but they wouldn't change their mind and sent us home with cold medicine. My boyfriend and I went to another clinic and they diagnosed us with the flu! This nextcare was just trying their hardest to get us out of their office as quick as they could by telling us we weren't sick. Only go here if it's your last option ! read more

No le doy ninguna estrella tardan demaciado para atenderte yo estuve esperando más de 2 horas y llego un señor blanco in cita y le dijeron que la espera era 3 horas y media y el dijo deme una cita para meñana y le dijeron esperes y lo pasaron antes que ami yo ta tenia esperando más de una hora Anterior cuando era valley urgent care tenían muy buen servicio ahora la verdad que no creo que regrese es un servicio irribe read more