ACCESSIBILITY IS MORE THAN A RAMP--IT'S HOW WE TREAT PEOPLE. Today, I needed urgent care, and my personal experience at NextCare Urgent Care, 4100 Wake Forest Road, deserves recognition. Although it's an older building, they have provided two accessibility ramps to help welcome everyone. As someone who is visually impaired, check-in kiosks without audible options can leave me excluded. Here, the receptionist helped with my paperwork, and the nurse and physician assistant treated me with kindness and respect. We speak up when access fails. Let's celebrate when people get it right. Thank you, NextCare, for making me feel included! JETCV -- Joining Experiences Together, Connecting Voices read more

NextCare Urgent Care, Raleigh - Doctors Near Me - Raleigh, North Carolina

Just moved here. So, I was in between doctors. I had a teladoc apt with my doc in Arizona. My doc in Arizona gave me antibiotics and steroids , but said if my ear was still ringing in 48 hours to go to urgent care. I was diagnosed from my doctors in AZ with an upper respiratory infection. I went here. I made an appointment. Waited an hour to be seen. Next it was a PA who came in. She looked at my right ear only said I did not have an ear infection. And, to start taking Sudafed. She never looked at my left ear. Never felt my throat. Did not listen to my lungs. Then told me she suffers from ear ringing herself on the daily. I will be going to another place for my urgent care needs. read more

My son went to this location looking to get a covid test for school. They gave him some bogus rapid test that was useless and charged our insurance and my son. Had to go to another location to get a PCR test and had it done for free. They know these tests are useless for returning to most schools. Should have looked at the reviews before I sent him there. What a scam! read more

Had appointment this morning, scheduled on line and door sign was 8-4 on Sundays. I waited with another person for 30 min. Traffic happens so we hoped was just the traffic. The other person was in a really bad shape and said he will go to emergency room. Think really hard before you cast your vote. read more

It is extremely busy today! I have been waiting with a room full of people and only one person has come out. I really didn't expect this!! read more

NextCare Urgent Care, Raleigh - Waiting room - Doctors Near Me - Raleigh, North Carolina

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My college kid was sick so we decided to visit as it's close to campus and had no wait time. Worst decision ever made. We waited for over an hour with no one in lobby. After they took him to back, he stayed an additional 2 hours. Never did they allow him to make an informed decision or tell him what's going on. After the visit, there was no discharge papers given or any thing!! We have now been waiting for over 1 week for information to no avail. Spoke with the helpline and they couldn't even get them to answer the phone! This has been the worst experience a parent could have for their child. Not knowing anything and the medical facility/personnel who took an oath to do no harm..is doing just that! read more

Would not come back to this location if my life depended on it. Doctor dismissed any concerns I had and I was taken back about an hour after my scheduled time. Gross facility as well. read more

Excellent service and friendly attitude. Of course timing is everything, but it took me 20 minutes from sigh-in to exit for COVID test snd results. DO NOT listen to the other negative feedback. If the parking lot is full, find another place. Keep your dramatic remarks for your FB posts read more

not happy at all! I got injured at work so I have to come to this clinic to be seen once a week. two out of my 4 visits have been switched to virtual visits AFTER I drove all the way here. I was never contacted to ask if I was ok with doing a virtual visit, then had to refill out ALL MY PAPERWORK. The visits" were pushed back in time, so I had to wait even longer in the waiting room. this just not inspire confidence. read more

Honestly the sweetest and most friendly/professional staff! Came in as a walk in, the check in process online was simple and fast. I got there when they opened, in hopes they would take me early, and they did. Dr Jen was beyond sweet and friendly. I drive 30 miles to this location just because a friend sent me here, and it was well worth the drive. Thank you!! read more

Made an appointment here because it seemed to have good reviews. Made an appointment so I wouldn't have to wait forever as a walk in. My appointment time was 920am. It was not busy at all and only three people in the lobby. I arrived on time and my paperwork was done ahead of time as they said would help. Still waited over half hour to been seen. Seems like it is just the same to be a walk in. As the walk ins were seen ahead of me. The response I was given was it all depends on what's happening. This there was no one here when I arrived but yet those without an appointment were taken ahead of my appointment time. read more

Sad to say NextCare services are overpriced. The customer service doesn't match the price I paid. Only good part about any of this was the actual Doctor who came in to check with me. Other than that every single thing I witnessed was not up to par. read more

It is impossible to get in touch with them. They never answer the phone, and I've been pending lab results for one week. I've called over 30 times in the past week to no avail. They never followed up with my visit, and they left me untreated after my visit. read more

I came here after work because it was the closest urgent care in proximity to my job. I have lupus and vasculitis so crazy things happen to my body on a daily basis. Today my upper lip decided to swell tremendously. When I entered, the staff immediately came to my aid and rushed me back to a room thinking they may have to call 911. I ended up getting a steroid injection and meds called into to a local pharmacy. No hospital! These ladies were incredibly attentive, compassionate professional and caring. What a wonderful experience despite the circumstance!!! Thank you so much to the amazing staff - we need more people like you in this world! read more

My appointment was at 4. I got here on time. I was told appointments were a priority. It is now 5:28 and three walk-ins have gone in as well as people who had 5:00 times!!!DO NOT COME HERE! Appointments don't matter!!! read more

Do not go to this practice. I've had a sore throat for a week, went in Monday was put on antibiotic that isn't working. The physician told me to call back today and we could switch to another antibiotic. I made the call and she would not switch antibiotics, instead she wanted me to come back in and spend another $120 to be seen again. All I need is another antibiotic called in to my pharmacy because I can't swallow. this place is TRASH. read more

Please go some place else. My daughter went to get tested for covid. She told me the guy who helped her did not wash his hands when he came in. Just used some hand sanitizer and did her test. First off, the room had soap and water. Second how do you do testing without gloves??? Iv never been to an office that didnt wash there hands, put on gloves, and then take the gloves off and wash their hands again before leaving the room. How do we know if her test isn't contaminated. He did none of that! How would we know if he had something on his hands that the sanitizer didnt kill. This is very unsafe and unacceptable practice especially during a pandemic. I will be following up with corporate. And checking the CDC guidelines for patient care when testing. read more

This was one of the worst experiences I've ever had. When you walk in, there is a stench of old and stale air. Then, you set an appointment online to still wait almost an hour to be seen. The doctor did not help me at all. I still have no answers as to what kind of cold/virus I am experiencing. I would never recommend this sad excuse for an urgent care to anyone and I DEFINITELY will never return! read more

They have to be massively overbooking COVID testing appointments. Everyone had to wait two hours past their scheduled appointment time. 15 people waiting in a small room with only 6 chairs, to get tested for COVID! If they didn't already have it when they went to get the tested they probably did by the time they left. Masks can only help so much, that place was a cesspool. -7/10 Unsurprisingly staff not too pleasant. You will be putting yourself right in harms way going here. read more

Worst clinic experience ever. It is a urgent care but i wait 2 hours in the lobby before getting into care room. Even in the care room, they let me wait another half an hour to see a doctor. read more

My wife had a dog bite and we went there and we're cared for immediately. I found the staff to be very competent and accommodating. I felt that the caregiving my wife was excellent and the patients that they exhibited was unparalleled. I especially appreciate their caring attitude and concern. read more

The worse urgent care center! This center is overpriced $205 for the office visit and then over $100 per ear to clean ears. On the invoice it is broken down like you are paying for the services rendered by the practitioner but really the assistant does all of the work. My daughter felt worse after leaving the clinic than she did before she came. Zero stars was not an option so I selected 1. By all means avoid the urgent care I called a few after I returned home and they said I was definitely overcharged for the service. read more

Great experience here at NextCare. The front desk lady, Lorrie, I believe her name was, was just a fantastic New York lady who made the experience much easier (for reference, I hate hospitals and doctors). The Doctor who helped me was very kind and informative. They asked me if I wanted to do any other tests to make me feel better and they didn't seem annoyed like you'd find at most other places. The wait was a little long but come on... we're in the midst of a pandemic right now and that's to be expected. Thank you all for helping me out and being rock stars. read more

I've been here twice now, once for me a couple of years back and once for a kiddo with a hurt hand just today. Good solid experiences each time where I definitely felt like we got what we needed. Strong staff and we felt good about it. We also hit a less busy period this AM :) read more

Ugh, this place sucks too! Walked through door at 9:15.....still here waiting at 11:30...was told wait was 45 min! Didn't see anyone come through the door with a chainsaw accident so assuming they are just so cheap they only have one physician on staff. Awful customer service, won't be returning. Ever. Oh wait...I actually have to get out of here first! read more

This urgent care never filed my claim... I checked up again on my insurance (day 44 from the time of going into the NextCare) no claim posted. Called NextCare billing and they never filed the claim!! Was told I'll have to wait ANOTHER 30 days before I receive my EOB, (74 days potential wait for EOB) Mind you, by the time they finally sent the claim, it was my FOURTH time calling in to see what was going on. Someone, somewhere is not keeping track of things. Very upset, as I'm owed a refund. read more

I wanted to give this place a chance despite the bad reviews, but I should have listened. I booked an appointment online for a 10am. I came in 10 mins early to fill out paperwork as I am a new patient it is 10:30 and I am still waiting to be seen. What is the point of booking an appt online if you are not going to adhere to it??? I also checked on their online website which said I was next to be seen, but 4 people have gone back before me. This is horrible customer service and I will NOT return. If you value your time, you will not come here either. read more

I was taken care very quickly and my nurse was not only very pleasant but fun to be around. She took very good care of me. Not once did I have to ask for anything, even with covid-like symptoms. Doctor was very knowledgeable with what was going on with me, they got me in and out in no time. Only downside is they sent my prescription to the wrong location which doesn't exhaust but how are they supposed to know. They're about 45 minutes away. read more

Worse place I had to come here bc my employer made me after a injury at work turns out i had a sprained ankle i kept complaining about the pain in back i was hurting all over they ignored it had me leave with no prescription for any thing now I'm back Saturday morning with the same pain and limited mobility in my right arm and none of the front office staff showed up so it didn't open on time and still can't go to the back bc the nice guy up front has to do intake instead of taking people back and then bc of all of this there is a white women going off on him about an appointment she made online when this is a walk in clinic seems the website is wrong as well smh read more

Got to the office right at 8 when they opened. A few people ahead of us already, no big deal. But then ups workers kept filing in one after another going in before us. 2 hours later we finally get back. If you're going to do some kind of ups checkup day why wouldn't you have more than one doctor working? Don't waste your time at the place. Please go somewhere else read more

My daughter came in with a sore wrist. After waiting 50 min (despite checking in online and arriving at the appointed time) we saw the PA only to be told the x-ray machine was down. OK, maybe the receptionist wasn't free to tell us about the unavailable machine. We got our x-ray the same day and were told someone would call us with the results. After 2 follow-up calls 24 hrs later, I was told BY THE RECEPTIONIST, "Her results are normal." What the?? I didn't even bother asking to talk to a professional. We are off to the orthopedist! read more

Only one person working there on a Saturday morning. Don't go there if you're sick and need attention.

ZERO STARS!!! I walked in and explained I had covid symptoms and the lady immediately pushed her chair back, even though we were both masked and a glass was between us. It was abrupt but I was ok with that, so I continued to explain that I had been tested and the results were negative, but I was told by doctor call to go to Urgent Care or ER to be retested for Flu. I feel she reacted as if I had the Plague. She said "we don't do walk ins". I was under the impression that was the purpose of urgent Care, to walk in. She finally said she could put me on a list but 30 or 40 people were in front of me and they could call me but it could be days. I doubted I would get a call and I just left. Thanks so much Nextcare for the outstanding lack of human kindness. I wish I could do more than just a negative review in situations where people are just plain mean, but God is good never the less. ZERO STARS!!! read more

I dont recommend this urgent care, i went to get checked out due to swollen tonsils, fever, muscle and body aches. The test showed up negative from strep. I'm still waiting on the result for the throat culture. Nobody has reach out to me. I had and appointment and i wasn't checked in until and hour later. They gave me antibiotics but now i feel worse my other tonsil is getting swollen and it hurts to swallow. read more

Here for Workers Comp. I was met with terrible customer service. The receptionist gave me attitude when checking in and out. I said hello and she rolled her eyes at me. Unprofessional. My 5 min wait turned into over an hour without any critical cases to triage. Having worked in the medical industry, I feel that this facitily really is lacking in patient care. Discharges took almost as long. Two hours total for a recheck on a laceration. Heaven forbid if I was actually ill. At least the doctor was actually nice this time for the whole 30 seconds that they talked to me. Disappointed. read more

Had a great experience at Nextcare. All of the staff were extremely nice and professional. No attitudes at this facility. My nurse was Samantha and my PA was Chad...I didn't catch the front desk girls name but she was lovely as well. read more

Insanely long wait. Walked in the door at 12:25 and was the only person "in line" and still haven't been seen over an hour and a half later. I should've known this place was terrible when a mother walked out from the back with her kid. Apparently he cut himself and she decided it was easier to just clean it themselves at home and left! I'm starting to wonder if I made the mistake of coming during lunch break for the doc?!? Saw three people leave (Including the mom walkout) and nobody taken back. Never. Ever. Again. read more

I'm not 100% sure on the definition of urgent care, but I was under the impression that it was supposed to be like an ER but faster. I believe if you are taking appointments you should probably be considered a primary care. I came into the urgent care and was told it was an hour wait, so I waited. I waited two hours. Finally I went to the desk out of frustration that I was continually being skipped, and the lady tells me oh you still have five appointments ahead of you. When was I going to be fit in? Why wasn't I told they were booked for the entire day instead of having me sit and wait for an appointment that wasn't going to be available? Now I'm late to work and I still have the problem I originally came in with. I couldn't be any more upset. read more

Having to wait at a Dr.'s office for over 2 hrs is unacceptable! People get surgery faster than this. I wish I read these reviews before I decided to waste an afternoon and have to pay for it. I'm still here as I write this, who knows how much longer this BS excuse for an office is going to take. Ps the woman at the check in area is the only pleasant thing about this place. Hope they forget about me because not only will I never let or recommend anyone I know to come here when they can drive less than a mile up the road and get treated with better, faster attention. Not happy about this one bit. Do yourself a favor and don't let this place do you any favors! read more

I just called to ask prices for self-pay patients. The initial visit starts at $190.00. Doesn't the website say, "Affordable?" Other places start at $60.00. THAT'S affordable. $190.00 is insane for a starting price!! read more