They eventually got the job completed but it was over a week late and the price went from $1495 to $2200. I was assigned to three different carriers before the delivery was finally made. I feel that they made promises that they likely knew they could not deliver on and then strung me along so long that I had no choice but to stick with them. The first excuse was that this wasn't a popular route so there were no drivers. Then, it was that it was so popular that there weren't enough drivers. They will get your car to you but don't count on the time or price that is originally quoted and beware of being strung along. Oh, and I was told that the driver would accept Venmo...nope. Only cash or Zelle. read more

Worst experience I've ever had with a car shipping company! I've never had to follow up on a service this many times in my life. During the entire 3-day pickup window, I made numerous calls and was repeatedly told there was "considerable activity." Despite that, no driver had even been assigned to transport my Mercedes from California to Massachusetts. Out of frustration, I contacted another company, and they picked up my car in less than 24 hours. When I called to cancel my booking, I was told I'd be charged a cancellation fee because I was canceling within the pickup window. The irony is that they had underpriced the shipment by $1,000, which is likely why no carrier accepted the job in the first place. Then they expected me to pay even more to fix their mistake. I genuinely felt bad for the customer service representative because she wasn't the one who caused the problem. But after days of empty assurances, repeated follow-up calls, and no progress, I was beyond frustrated. read more

They are the worst auto transport company ever. You give them plenty of time to find a driver and the very last minute they claim there is a truck shortage and they're not sending any. DO NOT hire these people, they will leave you stranded!!!!!! I give them a score of -100!!!!!!!!! read more

THINGS ONLY GOT WORSE.. car was over 3 weeks late.. was left stranded. Didn't drop it off to me at my place... I had to meet them at 10pm in a parking lot (WHEN IM CARLESS) read more

My car got from here to there but this company is a scam. I am sorry that I chose them. Don't do it. I was quoted one price and then had to accept a much higher price or I won't get my car shipped and delivered. The actual shipment was just fine. read more

Very disappointed with Nexus Auto Transport I've now used Nexus twice, and unfortunately, both experiences had the same problem: their scheduling and communication are extremely unreliable. The first time, I was shipping a car from Utah to New Jersey. I booked the transport months in advance and was given a three-day pickup window. They missed that window and didn't actually ship the car until day four. While I was very happy with the actual transportation and delivery of the vehicle, I was extremely disappointed with the process and lack of reliability leading up to the shipment. I decided to give Nexus another chance and used them again to ship a car from New Jersey to Utah. Once again, I booked months in advance and was given a three-day pickup window. They missed the entire window and then told me they wanted to pick up the car eight days after the original window. That completely threw off my plans. I had to cancel two flights, lost money, and ultimately had to drive the car to Utah myself because I would no longer be there to receive it according to their new timeline. The biggest issue is that these reservations were made months in advance. There was plenty of time to plan and coordinate the transportation. Instead, it seems like nothing actually happens until the pickup date gets close, and customers are left dealing with the consequences when Nexus can't meet the dates they committed to. I understand that auto transport can involve unexpected delays, but missing the agreed-upon pickup window by several days--and in my second experience, wanting to push it back eight additional days--is unacceptable when someone has made travel plans around the schedule. The actual transportation may be fine, but the scheduling and reliability are not. After two experiences with the same problem, I will not use Nexus again. read more

The driver, Mario, was very professional, caring and kept in contact throughout the process and he delivered on time. Perhaps a little bit earlier even. read more

Nexus Auto Transport - Cars waiting to join their owners in new destinations! - Public Transportation Near Me

Nexus quoted me a little over $1,400 to ship my car from LA to Virginia, then failed to confirm any details with me before pickup day. On the scheduled day, after hours of back and forth with two different dispatchers, they told me the only carrier they'd found would cost $1,800, $400 over quote. With a hard deadline to leave town, I felt forced to accept. When the driver arrived two hours late, he said items in my back seat would cost an extra $300, a fee never disclosed on their intake form or by any dispatcher. Nexus admitted this was their error but refused a refund, offering only a $100 "restaurant gift card." After I pushed back and reached a manager's colleague, they raised it to $300, still not covering the roughly $700 I lost compared to my usual company, Montway. The "gift card" turned out to be a points based coupon platform good for small discounts at 7 to 9 local restaurants, not real compensation. Poor communication, a bait and switch price, a hidden fee, and a useless "resolution." I would not use Nexus again. read more

Quick. Easy. Super satisfied with their service. They were super helpful and had my car picked up the next day. Highly recommend.

I booked a car transport to ship my son's car off to college 90 days ago and had a confirmed date. I've called no less than half a dozen times over the last 4 days being assured my pickup would occur, including 4 times during the day of pickup. I was assured multiple times the car would be picked up and then towards the end of the day they informed me "it might be tomorrow" Complete joke of an organization and if you need your car delivered with any sort of schedule this is NOT the firm you want to deal with Total nightmare. As an update, I booked Lucky Star Auto Transport the same day this trash outfit missed their window at 4pm PST. I called Zoltan, got an immediate quote, and 15 minutes later I was driving my son's car to his San Jose location for drop off. Car arrived early, and in perfect conditIon. DO NOT WASTE YOUR TIME WITH THIS TRASH OUTFIT. read more

This was my 3 rd time using Nexus. The first two times were fine. This time I had a terrible experience. The quote I received didn't hold up. I expected a surcharge for gas , but even though I confirmed my trip ahead of time, Nexus waited until the last minute on the day of scheduled pick up to find a driver and then jacked up the price. I had no choice but to pay it or forfeit the transport. I called to discuss with the contact id worked with all the other times, Logan. He did not take my call or call me back. I will never use Nexus again. read more

Point A to point B on time, good communication, zero damage, no complaints! The initial quote was a little less than the final price but they were very forthright about it before I committed to the service. read more

STAY AWAY FROM NEXUS. 5/27/26: We should have read their online reviews before booking with them. They didn't give us a carrier within the requested window despite having booked ahead of time and despite their repeated assurances when we called asking for updates. On the last day of the window, which happened to be a Friday we're scrambling to find a replacement service and someone to help with pickup past our departure date. Even getting them to cancel the order was a challenge. 7/11/26: they called offering a $100 restaurant gift card. They haven't specifically asked me to change my negative review on TrustPilot but I suspect that that was the motivation. Needless to say I refused their gift. And I posted my review here on Yelp too. I reiterate: stay away, they're unreliable. read more

We made a reservation for an agreed price. We received a call on the day of the car pickup from Nexus. They informed us that they will require an additional $300 in order for the car to be picked up. They blamed the driver. I told them that it is gouging and they said they would cover $50. I told them no, it's not right to do that to people. read more

I'm so glad I chose Nexus to ship my beloved Lexus SUV from California to Maryland. Vakho picked up my car right on time and delivered it in just 5 days. He was punctual, professional, and very communicative throughout the entire process, which gave me great peace of mind. The quote from Nexus was slightly higher than some others, but the service and reliability were absolutely worth it. My car arrived safely and exactly as promised. I would definitely use Nexus again and highly recommend them to anyone looking for a trustworthy auto transport company. read more

Nexus Auto Transport - My SUV getting picked up - Public Transportation Near Me

I should have read the yelp reviews before signing up. In my case, I was trying to ship my car from the bay area in California to Virginia. I heard this is an expensive shipment. I was also trying to do it in mid August, which is probably when car shippers are most in demand. I had a tight shipping window because I would need my car for school before August 24. I booked about 3 weeks in advance and set the pick up days from between August 13 to August 15. I called them every day of the pick up days and they assured me each day that they have full confidence that they will be able to get a car for me. On the 15th, they told me they were having trouble finding a driver. I think the way things work is you need to be willing to pay a certain or realistic amount of money to get your car shipped out. I guess $1500 wasn't attractive enough for drivers to take my car from California to Virginia. If you have all the time in the world and you're willing to wait past your pick up window, and you're willing to pay more than what you were quoted for, then you could try Nexus, but I had a tight deadline so I cancelled for a $75 fee and went with someone else. read more

DO NOT USE THIS COMPANY. If I could leave negative stars I would. This is a NO STAR company. They cannot deliver on their commitment. This company is a broker. They low ball rates and then try and find a driver for the low balled rate. Often times having to raise the rate at the last minute to get the job done. They were supposed to move my mother's car from NJ to WA. They gave us a pickup window of 5 days. This past Tuesday was the last day of the window. We contacted on Monday. It was confirmed the pickup for Tuesday. We called multiple times Tuesday for an ETA, we just kept receiving emails that our pickup was confirmed. Tuesday came and went. After a fire drill on Wednesday to get the car picked up that day we finally received a call at 2pm on Wednesday saying they had a carrier for the pickup. This company had no communication whatsoever. A ridiculous amount of time was wasted in attempts to get any information. The old adage you get what you pay for applies here. Use any other company except this one. The company we ultimately ended up using within 6 hours of booking was able to pick up the car for shipment and communicated every step of the way. DO NOT USE THIS COMPANY! read more

23 hours ago New Nexus has let me down twice. The first time they notified me on the last pickup day that they could not find a driver for FL-CT route. The second time, today... again the last day of my pickup window... they notified me that the only driver they could find would be $1,650 (on a guaranteed quote of $1,100... booked 45 days in advance this time and confirmed 15 days prior to pick up date via email response from Nexus to my very specific "guaranteed quote" question). Avoid Nexus, DO NOT believe the reviews. One issue, ok, I get it, things happen. But twice? Bad Operation. read more

Nexus Transport is very unprofessional. I have been waiting over a week for my vehicle to be transported, and the communication has been terrible. No one returned my calls, and when someone finally contacted me after about nine days, I was told they might increase the transport price from $1,500 to $2,000 because the driver claimed the route was a "dead zone." Hot Springs, Arkansas is not a dead zone. Changing the price after making a customer wait over a week is unacceptable and feels misleading. This entire experience has been frustrating, stressful, and poorly handled. I would not recommend this company to anyone looking for reliable vehicle transport services. read more

Absolutely amazing. They give you the choice between open or enclosed transport. They were available whenever I had a question and the driver was in constant communication with me regarding his ETAs. The price was unbeatable for the high quality of service. I transported and entrusted them with my 1960 covervette and would use them again 1000 times. Delivered on time with no issues read more

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I am not ordinarily a man who takes to writing reviews, nor do I even write this much for my English assignments, but Nexus Auto Transport has most certainly earned one. Roughly a month ago, I found myself in need of having my automobile shipped from Albuquerque, New Mexico all the way to New York. After conducting what I believed to be proper and diligent research into reputable transport services, Nexus was the very first company to appear, proudly boasting a sterling 4.9/5 star rating upon this very website. Foolishly, I took this as a sign of dependability. I created an account and promptly received a quote for $1,425, along with a text message assuring me I would receive a telephone call one week prior to the scheduled shipment date. One week passed. Then two. Then three. Not a peep from them. Despite being told numerous times that I would receive a phone call, I was the one who continually had to contact them myself just to figure out what was going on. By the third week, I decided to ring them merely to ensure matters had not gone awry. I was told, in a most rehearsed manner, "We're working with our transport team to try and find a reliable pickup for you! We'll give you a call the day before your scheduled pickup." Though mildly irritated by the lack of communication, I remained patient. Another week elapsed. Still no telephone call. The vehicle was supposed to be shipped on Friday, and by Thursday evening I once again had to contact them myself. This time I was informed, "We're working with our transport team to try and find a reliable pickup for you. We'll most likely be able to pick it up Saturday." Saturday arrived. The exact same speech. Sunday arrived. The exact same speech. Monday arrived. You can likely surmise what they told me. By Tuesday, after nearly an entire month of dilatory excuses and empty assurances, I finally demanded to be placed on their so called "high priority" list and informed them that I was leaving on Wednesday and absolutely required my car to be gone. Roughly twenty minutes later, they called back to inform me they had contacted ten different drivers and only one was willing to pick up my vehicle. However, and this is where the absurdity reaches its apex, the driver had apparently already passed Albuquerque and would need to turn around, meaning I would now be expected to pay for his gasoline and inconvenience. My original quote of $1,425 had now ballooned into a staggering $2,800. At that moment, I politely informed them I would call back, hung up the telephone, and immediately began searching for an entirely different transport company. Nexus Auto Transport is disorganized, unreliable, and utterly devoid of proper communication. Their glowing ratings are, in my experience, profoundly misleading. I would sooner trust a horse drawn carriage than ever conduct business with them again. read more

if i could give -0 i would.. horrible scheduled a week in advance and then they never picked up my vehicle said they couldnt find a driver which was bs....because they told me they had a driver... dont use them.... read more

Booked it more than one month ago Stuart Fl To Minnetonka, MN. Price 1400 dollars. The window for pickup is May 18 and 19. Told them I am flying out May 20. They said dont worry. Time came and no pickup and no communication. No apology, no nothing. I hacd to rent a car while waiting for the May window of pick up because I didnt know what time they would come. Silence. Two days after I flew out, they offered 2650 dollars. They could have told me that there is a possibility they would not find a shipper, so I could gauge the risk. They did not. Do not deal with this company. Stay away, dont touch them. No honesty no integrity. read more

They didn't pick up as agreed. Three days later, they say they will be there but the price is $250 higher. Devious and unprofessional.

Nexus did a fantastic job transporting my Rambler from Illinois to California. Great communication!! Fast transport!! Great price! read more

Nexus Auto Transport - Vintage Car Transport - Public Transportation Near Me

After getting quote and booking flight they raised the price $500 after I already had flown home and the car arrived 10 days later after missing its pick up date by days. read more

I had high hopes when I first contacted Nexus Auto Transport. The initial conversation was pleasant and reassuring. The representative I spoke with clearly explained the process, confirmed the price, and assured me it would not change. We also agreed on specific pickup and delivery dates. I understood that weather or road conditions could potentially cause minor scheduling adjustments, which is reasonable in the transport industry. Unfortunately, the experience quickly deteriorated. The company contracted to pick up my vehicle never showed up on the scheduled date. When I called for an update, I was told there had been "issues" and that pickup might not happen until the following week. This was extremely stressful, as I had already scheduled my flight due to moving across the country. After three days of repeated emails and multiple assurances that the situation was being resolved, I received a call informing me they had found a driver. However, I was then told the price had increased by $350. Before I had the opportunity to respond or approve the change, my card was charged the higher amount. This was both unprofessional and unacceptable. To be fair, the actual transport company and driver communicated well throughout the delivery process. Although the driver initially stated the vehicle would arrive on Monday and it ultimately arrived Wednesday evening, he remained communicative and professional. My primary concern lies with Nexus. They did not stand by their original quoted price or pickup commitment. I had the terms confirmed in writing, yet those assurances were not honored. Additionally, when I called to address my concerns, I found the customer service representatives to be dismissive and, at times, rude. Based on my experience, I cannot recommend this company. The lack of accountability, unexpected price increase, and poor customer service overshadowed what should have been a straightforward process. I would advise others to proceed with caution and carefully consider their options before booking. read more

Worst experience ever! These guys are middle men/brokers who reel you in with what seems to be a reasonable price untii.... The morning of the move (like 6:00 AM) where I get a text saying that they "found a driver" and for me to call them. I call and was informed that the price they quoted was too low and they could not find anyone to transport my son's vehicle (He was moving out of state for a new job and I helped arrange this for him). I was told it would be around an additional $180 or so. Since we had to get the vehicle transported, I felt like I had no choice to but to succumb to the extortion. It only got worse from there. No pick up happened. When I called Nexus, I had to wait while they called the actual company who was supposed to handle this. Bottom line is that nobody was able to actually do the transport on the scheduled day and my son had already headed out to his new home. I had to scramble and finally found someone who could do it. I would NEVER NEVER EVER trust or call upon this company again. The absolute worst experience in my life! Stay away! read more

DO NOT SHIP! This company is such a scam. They gave me a quote and guaranteed it. The morning they were scheduled to pick up, they needed $250 more because the "only" truck available was charging more. I refused to pay it and told them to Cancel. At 6pm they "found" a new truck that would do it for the original price. The guy on the phone says, "I tried to charge your card but it did not go through". I had not authorized the charge OR agreed to the new pick up time. Thankfully I had locked my card. They were trying to trap me in by taking the money. The guy on the phone then says, we can pick it up in the morning, just leave the keys in the car outside and we can take the card info now but we will not charge you until we pick the car up in the morning. I guess they assume most people are so desperate they will fall for this crap. I told the guy I would drive the car from Texas to Wisconsin before I would use their company. They lied about the time frame, they lied about the cost, they lied about the pick up time, and then attempted to get my card number and charge without my approval. THIS COMPANY has mostly 1 star reviews. Listen to the reviews. I am sure the 5 star reviews are done by their family friends. RUN from this company. Call me and I will drive the vehicle to its destination for you. read more

I would not recommend this company. Everything went well at first with setting up the dates to get our car transported - picking the car up - and the timeframe to go from west coast to east coast. When the car arrived to the destination, it was pouring raining so couldn't see much and the driver didn't do a check around when handing the car back to my husband. Once the rain had stopped 2-3 days later, my husband noticed a long scratches to the hood of our car that were NOT there before. It was clear that it was from the transport and that our vehicle was most likely placed at the bottom of the double decker. When contacting Nexus and their driving service - they claimed they couldn't do anything about it because it wasn't noted down the day of the dropoff. Well how would it have been noted if first, it was raining (wouldn't be visible) and second, the driver didn't even attempt to do a check through. He just dropped off the car, collected payment and left. They should definitely have covered the damages. We will not be using their service in the future. read more

Nexus Auto Transport - Scatches from the transport. - Public Transportation Near Me

Dont use this company. They do not partner with reputable tranport companies. Charged us more than quoted when they came to pick up the vehicle and called the day it was supposed to be delivered and said they would drop it off at midnight and would leave the keys on the wheel (company location). Asked us to Zelle them 12 hours before delivery. Terrible service. read more

1) Nexus Auto Transport provided a low initial quote, which wasn't enough to find driver. That looks like a manipulation (fake advertisement) to get my attention at the start. 2) The communication about a higher quote was made right before the last pick up day, when there was almost no time to change schedule, which created more pressure on me. And it was done by a phone call, not by text or email (even more pressure: less time to think). 3) The booking of a driver with a broken truck looks like misinforming/scam to force me to pay a higher quote money. The driver has never responded my texts, he was not ready to perform the job (due to a broken truck). Such driver was not supposed to be booked at all. 4) The Nexus Auto Transport didn't inform me about driver's inability to pickup my car on time, until I reached them on last day and started asking direct questions. 5) The representative was manipulating me to convince me to let them search another driver, or pay a fee for cancelling what I didn't agree for. I agreed to book only particular driver on February 05, seeing ability to meet the schedule. But I never agreed to book other drivers of February 06, when their driver wasn't able to do the job (so I see no cancellation from my side, and I do not agree with their cancellation fee). 6) Even the final receipt from Nexus Auto Transport doesn't directly show a fee they charged and a reason for charging that fee, it just shows the refund amount which is $150 less than my payment. They explained the fee reason (cancellation) by phone and email, but never provided an itemized receipt, so I consider that $150 fee undocumented. Because of the listed reasons, I consider Nexus Auto Transport company's work process as not transparent and manipulative. And I do not recommend to work with Nexus Auto Transport company. read more

Horrible experience. I would not recommend Nexus Auto Transport to anyone. They made multiple promises about follow-up calls and guaranteed pickup windows -- but never followed through. Each time I had to chase them for updates, only to be left with silence or vague excuses. At the very last moment, they tried a bait-and-switch, quoting me a brand-new higher price after initially offering a much lower rate. It became clear that Nexus lures customers with artificially low quotes, waits until you're desperate for your car to be shipped, and then pressures you to pay more. That's not transparent or professional -- it's manipulative. I ended up canceling due to their poor communication and lack of trustworthiness. Their broken promises cost me time, money, and a lot of stress. For comparison: I also was concerned about Road Runner's poor reviews so I spoke with Marvin at Sherpa Auto Transport, and the difference was night and day. Sherpa may charge more upfront, but they explain everything clearly, are professional, and don't play games with pricing. Their website lays out the process in detail, and I trust them far more. Save yourself the frustration -- avoid Nexus Auto Transport. Pay a little more with a company like Sherpa and get peace of mind. -- Andrew D. read more

I had a very disappointing experience with Nexus Auto Company. They promised to pick up my car between August 13th and 15th for transport from the San Francisco Bay Area to Maryland and assured me they would call 24 hours in advance. I called every day during that window and kept getting the same scripted "corporate" response that there was a lot of activity on my account, but no real update. They missed the promised pickup window, and then--after days of waiting--called me over the weekend asking for $500 more to get a carrier. This was especially frustrating since I had already planned my travel and have a flight on Monday. Now I don't even know what to do without my car being picked up on time. If I had known it would turn out like this, I would never have worked with Nexus. Their lack of reliability, poor communication, and last-minute price increase caused me unnecessary stress and left me stranded. I cannot recommend this company to anyone who needs dependable auto transport. read more

Sleazy business. Got a $385 quote for a job two weeks out. Nexus called 2 days before to say they were still working to find a driver. On the agreed upon day, they called to say they had a driver and the price was now $450. I said I'd think on it and call them back. I called back in 30 minutes to learn that they didn't have a driver now and they'd keep working on it. They called the next morning to say they had a driver and the cost would now be $700. I cancelled. I think this tactic is the old "bait and switch". If I'd had the sense to check the Yelp ratings of Nexus in the first place, I'd have been spared all the above. Lesson learned... read more

Absolutely HORRIBLE experience with this company. They tell you tat they are "professional" in every sentence and they "apologize" over and over and make excuses for why they cannot do what they committed to. This is a bait and switch company. My elderly mother contracted with them to transport a car for $1250 to b picked up between 5/1-5/7 and delivered by 5/13. She started calling a few days before the pickup as they had not contacted her. She was told they were getting a driver and would confirm back with her. She called every day and was told the same. On 5/5 they told her they had a driver for $1700. I explained to them their price is $1250. They said they will keep looking for a driver, the next day it was $1650. The price they give u is not a price, it's a guess on what they might charge you, but they might up the price to whatever they want. If u expect to pay the price they give u, I would not recommend using Nexus. If u are open to whatever price they feel like giving u on the day the car is supposed to be shipped, go for it. It's quite upsetting when you have flights and arrangements made around getting your car delivered and on the last day u find out Nexus will not do what they committed to. read more

Reservation was made weeks prior and pickup date deadline date was promised all day after 3 phone calls that dispatch was working on it and that it was going to happen vehicle would be picked up. Didn't happen very poor operations! Definitely find another service! read more

Brutal.. missed the final pickup day that I could do, I extended a day, pickup was "in the next 2 hours we promise" for three days straight, price increased last minute, then customer support blocked my number and had to borrow a friend's phone just to get through to support. My inflexible week long pickup window was completely missed. Then they attempted to charge me a service fee on top of it all. Absolutely avoid. read more

Don't EVER use this company. They are liars and cheats. I scheduled a car transport in mid March 2025 for May 13th 2025. They provided a specific day and a specific cost. I was told they would contact me 24 hrs ahead of time, never happened. On the day of the scheduled delivery I called 8 times and was told the same thing every time. There is a lot of activity on my account. We should have something scheduled within the hour. Our carriers are very busy but we will get this done for you by the end of the day. On May 14th I received a call from Elliott telling me they had a carrier but he couldn't pick up my car till May 15th before 10:00am. I decided to go for it..and let them know that was acceptable. I was told there was one more thing, the cost was going to double from $900 to $1,800!!! They are liars. My daughter ended up having to drive the car back to St. Louis from Miami. I will never use them again and would never recommend them. You can't trust anything they tell you. Nexus should not be allowed to do business in this country! read more

Sounded great to start but kept giving excuses of why not picking up. Don't call them ever. Call anyone else. I wish these reviews would make it to google read more