The front office staff are terrible and have no training. They charged a deductible on top of my…read morecopay. My insurance does not call for deductible but when asked the office staff all said that both fees have to be paid and had the most rude attitude. Only after the insurance company confirmed that only copay was required they still didn't want to refund the deductible. Having to deal with incompetent, rude and mean staff in addition to the stress of it while you're on a visit to the doctor to get better is not the experience anyone should have. Steer clear of this practice.

I have a long-term condition that I had avoided getting a diagnosis and treatment for. I went in to…read moresee Dr. Nguyen for an unrelated issue. He looked at all my blood work and test results, diagnosed and treated the complaint I went in for, and then immediately (gently) called out the other issue that I had been avoiding all that time. Got that condition under control with a good treatment plan. I feel much better now, and am really grateful that he was watching out for my health and well-being in a holistic way.

Connie and her team have always been excellent providers. They are knowledgeable, kind and…read moreinformative on what your options are next. Completely transparent, they explain in ways that you understand. They will have you come back to make sure you are well taken care of. I would not go anywhere else.

I've been a patient of this practice and Dr. Connie Le for about 15 years. Lab work is done in her…read moreoffice, the staff is great and Dr. Le always spends quality time with her patients! Highly recommend ‼

Dr Perez is great doctor but the receptionist she's the worst I ever seen No respect a lot of…read moreattitude

I've been a patient for a long time, and my parents and grandmother have too. We love the staff at…read morethis practice and highly recommend it!

While I was asking questions regarding transfer care over the phone, the agent hang up (it appeared…read moreintentional) in the middle of conversation. She sounded very rude from the beginning. So, I called again to get my answer and Maria took my call. She was super helpful and was very pleasant to deal with. She went extra mile to help my needs, and I could not thank her enough. I was going to give zero star with the first agent, but Maria changed my mind. Next time I call the office, I will ask for her.

I have been a loyal patient at Inova for years seeing Dr. Rao, but after my recent experience, I…read morewill never return to any of their locations. I called trying to get an appointment with my primary care physician, but the nurse on the phone told me my doctor wasn't available that day, but offered to schedule me with a Nurse Practitioner at another location instead. What she deliberately left out was that this other location would bill the visit as urgent/emergency care, turning what should have been a standard $30 copay into a surprise $200+ bill. If they had been honest and transparent about the massive cost difference, I would have waited a day or two to see my regular doctor. Instead, they took advantage of my vulnerability and pain to quietly route me into an overpriced visit without my informed consent. When I reached out to billing and customer support to explain the lack of disclosure, they refused to help or take accountability. It is heartbreaking and deeply infuriating to realize that a healthcare provider you trusted for years views its patients as an ATM rather than people needing care. Beware of their deceptive scheduling tactics. They do not care about your well-being--only what they can extract from your wallet when you are at your most vulnerable. I am officially taking my care elsewhere.

I Been in car accident for long time and he is well known Doctor in metropolitan area his amazing…read more Very knowledgeable doctor.

I never seen like dr kim . He is thorough , kind , gentle…read moreand genuinely caring the patient He actually listens and communicates w the patient He is simply a wonderful doctor

Dr. Bonomo continues to take excellent care of my entire family. My mother is especially grateful…read morefor his care. He was able to do what none of her four children could -- convince her of the seriousness and urgency of her condition that she had been basically ignoring for years while death knocked at her door. Dr. Bonomo connected us to other Inova physicians and surgeons, yet continued to follow up with her progress even after others had taken over the case. She is the self-appointed president of his fan club. I am pleased to report it has gotten easier to get follow up appointments. (I love the MyChart patient portal system but that's not the way to go for scheduling; you are better off calling the office directly.) The Fairfax building is gorgeous and a delight to visit. I also recommend the Ballston office. You can literally park on the curb outside the door and be in the office 30 seconds later. Ballston doesn't have the advantage of having a whole complex (lab, cafeteria, adorable gift shop, access to other docs) right there, but for a basic visit it's so convenient.

Great doctor! Did not rush me, and took all the time to explain my test results in details.read more

(Writing a review on behalf of my friend, but felt it needed to be shared)…read more Horrible! Awful! Don't go! Please don't tell me I paid for this. My friend bought a Groupon for a therapeutic massage but it was not soothing or therapeutic at all. Highlights: -Old lady masseuse farted next to her face -Room was not dimmed and cold -Sheet was paper thin and awkward (especially with the cold room) -No massage oil or strokes, just pressure points, even after repeated requests -Left the room mid-session, leaving the door wide open for the lobby to have a view of the paper thin sheet -Requested to end the massage early because it was so bad, and the masseuse just walked out, once again with the door wide open... Leaving a naked person on the table to get up and close the door, giving the lobby a full frontal show In sum- terrible. Don't waste your money.

Despite having one of the best Doctors, this place gets a zero in service. The most rude staff,…read morecompletely lack empathy or any sort of training to speak with people. They feel totally fine yelling over the phone and arguing rather than showing any respect. The front desk staff should be replaced as the current people are unfit in the role. It's sad because they've been put to represent people in a noble career. Appalling!! I feel sicker now than I did before calling.

My name is Patricia Oyem, and I recently gave birth to my son on May 2, 2026…read more I want to be very clear that this review is not about my OB-GYN physician. He is an exceptional doctor who has delivered all three of my children. In fact, he is the reason I continued my care with this practice and chose to travel from Maryland to the Annandale office. My doctor has always been compassionate, knowledgeable, and attentive throughout my pregnancies. Unfortunately, my experience with the front desk staff and office administration has been extremely disappointing and has overshadowed what should have been a positive postpartum experience. Approximately two weeks after my delivery, I received a phone call from the office informing me that I needed to come in for a two-week postpartum appointment before my six-week follow-up visit. Since my previous child was born over 15 years ago, I only remembered having a six-week postpartum appointment, so I trusted the information I was given. I was instructed to come in the very next day because I was already two weeks postpartum. As a mother recovering from a C-section, leaving the comfort of my home is not something I do lightly. Recovery is physically painful, emotionally exhausting, and requires careful planning, especially when caring for a newborn. Despite this, I made the effort to attend the appointment because I believed it was important for my health and recovery. When I arrived at the office, I was informed that there was no appointment scheduled for me. I was shocked, frustrated, and deeply disappointed. I had only come because the office contacted me and instructed me to do so. To make matters worse, there was little acknowledgment of the inconvenience and hardship this caused. Patients recovering from major surgery should not be subjected to unnecessary trips, confusion, and poor communication. A simple mistake may seem minor to office staff, but for a postpartum mother recovering from a C-section, it creates unnecessary stress, discomfort, and frustration. Because of this experience, I have decided not to return to this clinic for my postpartum care. Instead, I plan to seek my postpartum follow-up and evaluation through the hospital where I delivered. I sincerely hope the practice takes steps to improve communication, scheduling accuracy, and patient care from its administrative staff. The physicians may provide excellent medical care, but the front office is often the first and last impression patients receive. Unfortunately, my experience with the office staff did not reflect the level of care and professionalism that patients deserve.

So thankful for finding Dr.Le her team is so amazing! They greet you with their warm welcome. My…read morefirst visit Virginia she knew what she was doing. She listened to what I was going through. She let me know I was in good hands with Dr.Le. When Dr.Le seen me she knew that I wasn't doing good. I explained my symptoms/issues and concerns Dr. Le knew exactly what I needed. Took blood work that day. They called later to let me know I needed to go to the hospital ASAP and that everything was ready waiting for my arrival. I was amazed because they were on top of the issue I was having. When it was time for my surgery day everything went smoothly. Dr. Le gave her personal number for any questions or concerns. She done an excellent job her and her team. I can feel that she takes her patients seriously and she loves what she does. My check up after my surgery was good. Dr.Le listen to you she doesn't rush you.The office is always clean! I wish I had found her earlier in life.

Very rude and awful bedside manner. My mom was taking a medication he recommended for her blood…read morepressure and when she reported feeling worse from it, he basically said "I don't know what to tell you." Another internist suggested to reduce the dosage (which worked, she feels less woozy) and this same asshole doctor Peter Kim was upset with my mom. This jerk instead of trying to analyze the issue resorted to arguing with my mom. We are switching to a doctor at GW instead good riddance you asshole.

Don't go here…read more Front desk/phone receptionists are rude and unwilling to help. Having a billing issue which has been going on for about half a year. They just don't help you, and all this office wants is your money (which they already made from the insurance company). Never meet Dr. Kim, but i'm sure he owns this place. The other female doctor, I have no issues with. She was very nice. What is point of having a great doctor when his office unwilling to help and rude to his customers? Never had an issue with this office in the begin, it all began with the new receptionists. Feel like the office hired a bunch of collection agents. Just don't go here. Not worth the trouble.