Booked entirely online; not even 2 hours later technician appears, ready; assessed problem quickly,…read morequite professional, explained details and breakdown of issue and solutions; affordable pricing - problem fixed! Highly reccomend!

We needed a repair or replacement of a kitchen faucet. We contacted them on a Sunday and they came…read moreon Monday as promised. They did a good job. The only negative is that the cost seemed very high.

Showed up on time, charged a fair price, fixed everything that needed to be fixed the first time…read more Great people!

Overall, the service was okay. They got the job done, but communication and timing could've been…read morebetter. Nothing terrible, but definitely some room for improvement.

When our 2nd floor tub wouldn't drain and the plumber I normally use wasn't available, I…read morereluctantly went online to try to find someone who could take care of it right away. When I came across The Clog Dr listing the high rating (5 stars) and the number of high ratings (39) immediately attracted my attention. I called and spoke to the owner (Will) and he told me he could take care of it that morning (coincidentally he was going to be in my town). He arrived on time and it was immediately apparent to me he was both very experienced and very professional. He took care of the clog, being sure to get the plumbing snake all the way to the main drain line in the basement (clearing two clogs along the way). He brought me down into the basement so I could confirm he snaked to the main (peace of mind for me). Everything drains nicely now. He does more than just drain clearing (everything plumbing). He even answered some questions regarding other plumbing upgrades I am considering. I would definitely recommend him to anyone and will certainly be using him again for any future plumbing work.

Called Will because I had a main drain clog and water was in my basement. He had appointments in…read morethe morning and couldn't come until later. He then rearrange his day to come out and take care of me right away. He did an excellant job, explaining things on the way. He was neat, professsional and new what he was talking about. Highly recommend.

DO NOT EVER USE THIS COMPANY!!! Our heat and hot water…read morestopped working and I booked an appointment with Aire Serv through Handy via an alert from our Google Nest thermostats. The first Aire Serv HVAC tech that came said that the water pressure sensor in our water heater was broken and needed to be replaced. He gave us a rough VERBAL ONLY estimate of $2500 to have it replaced and gave us no guarantee about when they would be able to do it. Just said that it was based on the manufacturer. However, the HVAC tech recommended a water heater tech from Aire Serv to come take a look as well, as he would have a clearer assessment & estimate. The water heater tech looked at the water heater and said that our unit was from 2011 and over 10 years old (it's not, it was built in 2017 which can easily be seen on the inside of the unit). He came to the conclusion that the entire unit needed to be replaced, along with some other pipes that needed replacing. He went on to tell us a few estimate options that ranged from $11,000-$13,000. Yes that's THOUSANDS. When we asked to see a quote with full itemization, including the cost to us of every part needed and cost of labor, they refused to provide us with it claiming that if they give the cost of each item, it gets too messy. He also claimed that we had to decide and book on the spot, not giving us any time to think or talk about it. We made the smart decision to forego making an appointment to instead find other opinions, realizing that this estimate was an astronomical price. When the tech left, he said he would email the estimates shortly. Several hours later, we still had not received the estimates. I called the office to get an update on when we would receive the estimates and I was told the tech was still on jobs and wouldn't get it out until tonight or tomorrow. When I said that I wanted the estimates so that we could seek second opinions, all of a sudden the company apparently is able to price match lower prices. We finally received an email with the estimates at 8 pm and once again, all three estimates (based on different priced water heaters) only had a total cost. There was no cost of labor, no cost of parts, no tax, nothing. Simply one total number which gives zero information to the customer about what you are actually paying THIRTEEN THOUSAND DOLLARS for. The next day, we got a different company to come look at our water heater. Their tech said our unit was DEFINITELY less than 10 years old, it DID NOT need to be replaced, and he was able to get the new water pressure sensor within 5 minutes. He did all of this for $300. JUST THREE HUNDED DOLLARS. He said besides the water pressure sensor, there was nothing wrong with the unit itself. This tech was also appalled at the way these bigger companies try to take advantage of people. I would never ever recommend using Aire Serv to anyone. They only care about their bottom line and do not care at all about their customers as human beings. It's absolutely appalling and disgusting the way that this company misrepresents their costs by refusing to be transparent and itemize their estimates. Please do not ever use this company. They all should be ashamed of themselves for treating fellow humans this way. (The photo shows the estimates we were sent. I have only cropped out my own personal information. There is no itemization or list of costs, just one astronomical total cost.)

Great Experience. I called on Monday to get a quote for HVAC replacement and two hours later Jon…read moreAndrews was providing me with a set of quotes explaining my options. We spoke again two days later and on Thursday Ryan, Cheyne and Dany were at the house replacing the heating and cooling units. Friendly, professional, knowledgeable .... I have not had a contractor experience like this ever. Thank you.

Very nice man and very trustworthy. I highly recommend Critian because Critian does what he says he…read moreis going to do.

I called because I needed maintenance done on my boiler and they got it done. They were on time and…read moreworked quickly. They let me know what they did and when I should call back to keep my system running. Would recommend.

Fernando arrived quickly, diagnosed the issue in a matter of minutes, replaced the part and…read morethoroughly explained everything along the way. He was very kind, professional, and I learned a lot in the process. Our heating system is running more efficiently thanks to his help. Very fair pricing! Thank you, Fernando!

I had scheduled an appointment for Tuesday, May 19th at 5:00pm to have my AC checked and nobody…read moreshowed up. I left a message and no one returned my phone call. I am not happy with the way I was treated by this company.

We requested for heating system solution and we got an amazing guy called Ethan thank you for…read moresending him to fix our heating for us. Very communicative Such an amazing guy. Thank you

We had never used Lenny and found him via Yelp. Our AC broke during a heat wave and while others…read moresaid they could come take a look in 5 days, Lenny contacted us and was here within a couple of hours! He is very friendly, polite, thoughtful (even offered to put booties on his shoes) and clearly knows his stuff. We disappeared on work calls while Lenny got right to it, climbed into the attic, discovered it was a converter and not a big motor or other part. He had a new one on his truck, swapped it out and had the AC humming all in 20 minutes. He's tech enabled and created an ebill on the spot. And he was very reasonable in his final bill. He even played with our dog. We will be calling him for future maintenance and repairs now. Can't recommend more highly.

I have a rental property in New Haven, CT. Lenny took care of the water heater maintenance and…read morefireplace. He did an excellent job and my tenant was very happy with his service.