Showed up on time, charged a fair price, fixed everything that needed to be fixed the first time…read more Great people!

Our first experience with Plumbums was excellent - we had an emergency issue, Jim was able to come…read moreout within an hour or two and get it fixed, and he was on his way. When our pipes froze during the big storm this January (thankfully, without water in them), we decided to hire Plumbums again. That didn't go as well. Quality of work: The fixes Jim suggested (a series of individual junction fixes) seemed reasonable for the repairs needed, but in some cases replacing whole sections would have been more time- and cost-efficient (according to other plumbers we've had in our home who have seen the work done). And we needed four return visits within our first three days living in the house to address issues that had not been resolved or that popped up as soon as we turned systems on. One problem (heat running constantly on our first floor, making the house over 80 degrees in the winter) was unresolved until I researched possible causes myself and communicated that to Jim, who sent out one of his guys to implement the fix. Professionalism: We were frustrated by the lack of care shown toward our property. Jim's guys left plumbing debris (not just the stuff our homeowner's insurance requested, but just straight-up trash), food trash, and drywall dust in our basement and living areas. This means that the first thing we had to do after driving 3,200 miles to move in was clean up after them. Drywall was removed roughly in several locations, and although patching was not included in the estimate, the cuts themselves appeared unnecessarily sloppy (and our new plumber neatly cuts and replaces drywall as a matter of course, leaving the mudding to us, which is fine). Plumbums did work well with our insurance company to get our claim handled, and ultimately we have working plumbing. But our experience wasn't great.

When our 2nd floor tub wouldn't drain and the plumber I normally use wasn't available, I…read morereluctantly went online to try to find someone who could take care of it right away. When I came across The Clog Dr listing the high rating (5 stars) and the number of high ratings (39) immediately attracted my attention. I called and spoke to the owner (Will) and he told me he could take care of it that morning (coincidentally he was going to be in my town). He arrived on time and it was immediately apparent to me he was both very experienced and very professional. He took care of the clog, being sure to get the plumbing snake all the way to the main drain line in the basement (clearing two clogs along the way). He brought me down into the basement so I could confirm he snaked to the main (peace of mind for me). Everything drains nicely now. He does more than just drain clearing (everything plumbing). He even answered some questions regarding other plumbing upgrades I am considering. I would definitely recommend him to anyone and will certainly be using him again for any future plumbing work.

Called Will because I had a main drain clog and water was in my basement. He had appointments in…read morethe morning and couldn't come until later. He then rearrange his day to come out and take care of me right away. He did an excellant job, explaining things on the way. He was neat, professsional and new what he was talking about. Highly recommend.

Great Experience. I called on Monday to get a quote for HVAC replacement and two hours later Jon…read moreAndrews was providing me with a set of quotes explaining my options. We spoke again two days later and on Thursday Ryan, Cheyne and Dany were at the house replacing the heating and cooling units. Friendly, professional, knowledgeable .... I have not had a contractor experience like this ever. Thank you.

DO NOT EVER USE THIS COMPANY!!! Our heat and hot water…read morestopped working and I booked an appointment with Aire Serv through Handy via an alert from our Google Nest thermostats. The first Aire Serv HVAC tech that came said that the water pressure sensor in our water heater was broken and needed to be replaced. He gave us a rough VERBAL ONLY estimate of $2500 to have it replaced and gave us no guarantee about when they would be able to do it. Just said that it was based on the manufacturer. However, the HVAC tech recommended a water heater tech from Aire Serv to come take a look as well, as he would have a clearer assessment & estimate. The water heater tech looked at the water heater and said that our unit was from 2011 and over 10 years old (it's not, it was built in 2017 which can easily be seen on the inside of the unit). He came to the conclusion that the entire unit needed to be replaced, along with some other pipes that needed replacing. He went on to tell us a few estimate options that ranged from $11,000-$13,000. Yes that's THOUSANDS. When we asked to see a quote with full itemization, including the cost to us of every part needed and cost of labor, they refused to provide us with it claiming that if they give the cost of each item, it gets too messy. He also claimed that we had to decide and book on the spot, not giving us any time to think or talk about it. We made the smart decision to forego making an appointment to instead find other opinions, realizing that this estimate was an astronomical price. When the tech left, he said he would email the estimates shortly. Several hours later, we still had not received the estimates. I called the office to get an update on when we would receive the estimates and I was told the tech was still on jobs and wouldn't get it out until tonight or tomorrow. When I said that I wanted the estimates so that we could seek second opinions, all of a sudden the company apparently is able to price match lower prices. We finally received an email with the estimates at 8 pm and once again, all three estimates (based on different priced water heaters) only had a total cost. There was no cost of labor, no cost of parts, no tax, nothing. Simply one total number which gives zero information to the customer about what you are actually paying THIRTEEN THOUSAND DOLLARS for. The next day, we got a different company to come look at our water heater. Their tech said our unit was DEFINITELY less than 10 years old, it DID NOT need to be replaced, and he was able to get the new water pressure sensor within 5 minutes. He did all of this for $300. JUST THREE HUNDED DOLLARS. He said besides the water pressure sensor, there was nothing wrong with the unit itself. This tech was also appalled at the way these bigger companies try to take advantage of people. I would never ever recommend using Aire Serv to anyone. They only care about their bottom line and do not care at all about their customers as human beings. It's absolutely appalling and disgusting the way that this company misrepresents their costs by refusing to be transparent and itemize their estimates. Please do not ever use this company. They all should be ashamed of themselves for treating fellow humans this way. (The photo shows the estimates we were sent. I have only cropped out my own personal information. There is no itemization or list of costs, just one astronomical total cost.)

I called Almonte Heating and Cooling after SCG turned off my gas because of existing gas leaks…read more SCG could not determine where the leak was and said to call a plumber. Christian and Jonathan from Almonte called back and came out within a couple hours to complete an air test. It was determined there was a leak in the main line and in the lines going to the dryer, hot water heater, and stove. He sent me a proposal within an hour after leaving my house, on late Friday afternoon, on what the price would be to replace the existing pipes that were leaking. He was even so kind as to switch his schedule on Saturday to come to my house because there was no hot water. They came Saturday morning and were done within 4 hours. I was able to call and have SCG come back and turn on my gas on Saturday. I cannot begin to tell everyone what started as a nightmare turned out to be a Blessing because I found a great plumber!

I called because I needed maintenance done on my boiler and they got it done. They were on time and…read moreworked quickly. They let me know what they did and when I should call back to keep my system running. Would recommend.

Fernando arrived quickly, diagnosed the issue in a matter of minutes, replaced the part and…read morethoroughly explained everything along the way. He was very kind, professional, and I learned a lot in the process. Our heating system is running more efficiently thanks to his help. Very fair pricing! Thank you, Fernando!

I called as a new customer just looking for information, and the woman I spoke with was incredibly…read morefriendly, patient, and helpful. She took the time to answer all of my questions without making me feel rushed and made the whole experience easy. Great customer service like that really stands out and made a great first impression. Based on my experience, I wouldn't hesitate to do business with this company.

I had scheduled an appointment for Tuesday, May 19th at 5:00pm to have my AC checked and nobody…read moreshowed up. I left a message and no one returned my phone call. I am not happy with the way I was treated by this company.