Highly recommend this insurance agency! They are compassionate, understanding, and hate to see…read morepeople being taken advantage of. Taylor and Colleen helped me out tremendously! 5 star customer service! 10/10

Customer service rating through roof!! Taylor got me into a business policy so quick it was…read moreamazing!! He communicates with you even on Sundays !! He really goes above and beyond !!! Would recommend going with this agency for any of your business, home, life or auto policies!

I've been working with Catrina Rebstock in the Rochester office for a year now and have been very…read morepleased. She helped me find new policies that saved a lot of money, and has been very responsive to questions. Recently, when I got stuck with a dead EV battery in the parking garage at Toronto Pearson airport, she was tied up but the colleague covering for her went out of her way to expedite contact with my auto insurer for roadside service, and even called back a couple hours later to make sure everything was okay. That's a level of service that's not easy to find these days.

I will never seek insurance from Lawley Insurance in my life and I would hope my friends would not…read moreeither. I was at Lucky day tonight with my boyfriend, and there was a man sitting at the bar for two hours with two open bar seats next to him, telling me the seats were taken. That is not character That is not honesty, that is not respect for others. I would never buy insurance from you with you guys having a guy like that on board with you. If you wanted to be that way, you probably shouldn't have been promoting them wearing a jacket with the insurance carrier name on it.

Being that I'm under 25, even with no tickets or accidents on my record, I was getting quotes that…read morewere very high for auto insurance. I reached out to Willoughby and was connected with Cole Worthington and he got me the cheapest quote, still same coverage and everything as the others. Cole was very great and helpful, and walked me through the numbers and entire process. I recommend Willoughby and Cole to anyone looking! He even helped me bundle renters insurance with my auto.

I called to see if they could help with getting car insurance, as I am not happy with the rates I…read morecurrently have, among some other issues with having various people on the same policy and the laws in NYS. Craig is the one who called me, and to tell you the unprofessionalism of this man is mind-blowing, is an understatement. Even if they were able to get me a good rate, or insurance at all I would not deal with this company. First off - calling my fiancé a "side piece", and trying to convince me to make my son and my fiancé get their own policies, for when the kid "screws me over" and my fiancé leaves me, like, seriously?? Not to mention the various "F-bombs" dropped throughout the entire conversation. Listen, I am not easily offended by any means, if this was a friend of mine, I would have laughed and told them to "eff off" and punched them in the arm. But this is a place of business that needs some serious training in the world of dealing with the public. I do not know what kind of people you are use to dealing with sir, but I can tell you with 100% certainty, you need to take some classes in dealing with the public, and how to talk to people before you get slapped with a lawsuit.

Joyce Maciejewski helped me out greatly by giving great service and most importantly much better…read morerates on 3 policies I brought over to her firm.

My wife and I stopped in today to Gregory Ryan's office to change over our address since we…read morerecently moved to Buffalo. While we were waiting, there were 2 other customers ahead of us. There was one waiting, and the other was being helped. The man at the desk had trouble understanding what the woman was saying (Joyce I think her name was). When he understood what she had said, and left the office, the next customer went to her desk and made racist comments about him "going back where he came from." He repeated himself clarifying that he "should go back to wherever he came from and never come back." I was shocked to see the woman nod. I thought perhaps that she wanted to simply acknowledge that she had heard him, and wanted to move on. However, after they finished their business, they struck up a 10 minute personal conversation while my wife and I waited. The woman's nodding now seems to be an agreement to his racism. Combined with making customer's wait while they chatted about personal friend issues, is beyond unprofessional and rude. We have been customers of State Farm for almost 20 years, and I will say I will NEVER do business with someone who employs such ignorant people. My wife and I will do business with a different agent!

We've been using Paul Wolf Agency for car and renter insurance since we moved back to the Buffalo…read morearea, around eight years ago now. I've always preferred buying insurance through an agency. I appreciate their help with finding the best deal. Paul Wolf's staff has always done an excellent job finding the best rates for us, explaining our policies, and helping us when something changes. Over the time we've been with Paul Wolf, we've purchased a new car, totaled a car, bought a camper, bought a vintage van, moved between rental units a couple times, and they are always quick to help us make updates whenever we call. When going into the office, parking behind he building is easy and there are always smiling faces inside. If you are local and have any personal insurance needs, Paul Wolf Agency will find you the best deal with excellent customer service.

This is the best agency around. They are family-oriented and treat their customers as family as…read morewell. They know their customers by name and get rates as low as possible. They are friendly, courteous, and just plain down-to-earth. If you want to be treated like family and receive family rates, I completely recommend the Boyle Insurance Agency in Tonawanda, NY.

From the owner: Personalized Insurance Sales and Serviceread more