Worst experience ever! Extremely Rude and unprofessional. Employee changed my script, thinking she…read moreknew better than Dr. Monesanti... "thought youd like it better" was what she said... left in tears only to have Lorna the office manager call and threaten me. Was advised to rurn into OPD, AAO and FSMB. Would highly NOT reccomend!!

Wonderful staff and doctor. He really spent the time to make sure my child was comfortable before…read morestarting. Office was very clean and well organized

Unless you're willing to cancel your entire day to go to an appointment.... Been waiting for 1.5…read morehours and still waiting

Called there for an exam and potentially a touch up on my lasik that Dr. Endl screwed up 20 years…read moreago and the Secretary kept pushing me to tell her what my insurance information was. My guess is since everyone in WNY has had lasik and they can't claim fame to taking care of the Bills or the Sabers anymore, they're greedy for money. Who in the world turns cash down?? They'd get less from insurance! Place has lost its integrity.

Been with them for years, and not happy with the customer service lately. I notice that they treat…read morepeople who have insurance plans a lot differently, than those who on ODSP. I have been on both ends. And it's disgusting. ALL customers should be treated with respect and dignity. You never know what someone has gone through and being treated less than, is just NOT ACCEPTABLE.

I would give a minus one if I could. WORST experience I have ever had. So many excuses and flat our…read morelies. 6 times the glasses were sent back and still not right because the office and/or lab screwed up. Optometrist gave RX ot did not come back right then another person who claimed to be an optometrist looked at eyes, took measurements and changed RX now the lab is completely confused. Left with no glasses and finally got a refund foe glasses only (which was another screw up) and now I have to pay out of pocket for another exam. I am a senior and $100 is a lot fir me. Terrible place, don't go

I am a new customer at George Optical and I am so happy to have found them. Located on Pine Ave in…read moreNiagara Falls, it is wonderful to have an experienced and friendly team combined with a great selection of frames. George Optical carries well-known names such as Ray-Ban and Oakley, Gucci, Dolce and Gabbana, and more. New to their selection is the Salt brand which is also a great quality brand but possibly not as widely known to this area (yet). There are great options in all price ranges, also a great selection of frames for kids. I have purchased a great pair of Ray-Ban sunglasses, as well as a gorgeous pair of Barton Perreira glasses, and I, am very happy with my experience from start to finish.

It took a month for my glasses prescription to be available. I had to wear a different prescription…read morein my glasses and sunglasses. This caused headaches every day. They don't care as long as they get their paycheck.

I've been going to Dr Hardgrave since I was very young, and I've always appreciated how kind he and…read morehis staff are; they know all their patients by name, and they are all genuinely nice people! Dr Hardgrave is an Opthamologist, so he specializes in eye disorders/ diseases, as well as routine eye exams.

My mom and I have been patients of Dr. Hargrave's for many years; in fact, he found my mom's…read morepituitary brain tumor which could have caused her to go blind. He is absolutely excellent at contact lens adjustment. At other practices, I have to go 2 or 3 times to get the fit for hard contacts right, but he gets it just right on the first try. They are also very accommodating, very personable, and just good hearted people. Can't recommend enough!