WARNING!!!SAVE YOUR TIME AND MONEY!!! FIND ANOTHER NAIL SHOP!!! NOTHING "NICE" ABOUT THESE NAILS OR THEIR CUSTOMER SERVICE!!
I was in need of a fill and regular polish change. I walked in and was told to choose my nail polish and have a seat at a table. A woman with a tattoo on her forearm came over and began removing my old nail polish. We sat for about 5 minutes no words, no smiles.
A short man walked in came over to the table and the two began conversating. He sat down and started texting on his phone. I sat for what seemed about 10 more minutes. He finally began filling my nails. I asked if he could shorten the length. He did, and once he was done he asked that I wash my hands.
As soon as I sat down tattoo lady came over and quicky began applying the nail polish. The Little man was standing behind me and asked, "do you like nails?" I realized I hadn't even looked at them. I noticed my left ring finger nail was slanted.
I held my finger up to lil man and asked "can u fix this one, its crooked?" He gave me a look as if I was wrong or lying and said "Everyone's fingers are different." I'm still holding up nail trying to show him its not straight. He begins to argue and make excuses saying its my finger or the acrylic. I replied "I got the set put on here, and they were straight when I came in"
The guy continues to argue! holding his left and right ring finger up together in front of me still saying "everybody finger different." This is my job, I know!" This went on for some time and at this point were both arguing and frustrated. Lil man grabs my hand holds it straight up in the air and aggressively files my nail down!!! I was in shock!! He then said something like "There!Happy!!" I looked at him sternly and in my calmest voice but loud enough for everyone in the shop to hear (3 other customers listening to the whole argument)said "YOU ARE BEING RUDE!!!" "Do you see how my nail is striaght now!? thats all I was asking for?! AND THIS IS YOUR JOB YOU SHOULD KNOW!!"
At this point I'm fuming! Tattoo lady finishes polishing the last few nails. Im so upset I'm trying to keep calm and my hands from shaking. Then as if all of this isn't enough another employee, a more heavy set woman with extremely large nostrils (who I firmly believe to be the shops bouncer due to the way she quickly inserted herself into our situation with aggressive glares) walks in front of me. I could feel her staring at me. I look up and shes staring directly at me mad-dogging me and at the same time attemping to roll her eyes! (her whole head seemed to roll more than her eyes did) I look away, then back up again. Shes still staring!! I'm already irritated, embarrased and pissed so I ask what her damn problem is. She begins yelling I'm not even sure what shes saying. Now her and I are arguing.
Bouncer and lil man start rambling on to eachother, Tattoo lady seems to be trying to calm them down. Lil man goes outside the shop bouncer goes back to her customer who she left waiting and I'm drying my nails at the table.
While sitting there I'm trying to collect myself and figure out what the hell just took place. I start looking at my nails and notice I have nail polish all over my fingers, Acrylic shreds still attached from when lil man filed them down, tips missing polish, and no clear coat. Horrible customer sevice and shitty nails! I refuse to ignore the situation and be ganged up on and bullied and just sit in silence. I turn around looking for lil man and guess who has her neck cranked my way mugging me while rubbing her clients feet?!? YES! the bouncer! I asked again what her problem is and were arguing again!
Lil man walks in and tells me I'm done. I inform him that he's been beyond rude and my nails are NOT done and I wont pay until they are semi-decent. I show him the issues, He cleans up the Acrylic but refuses to fix the nail polish or add clear coat. I asked to use the colored polish to fix them myself and he declined.
I made myself clear, treated like trash, nails looked trashed, fix them or I wont pay. Lil man tells me to leave the shop, and at this point its best that I do. As I'm reaching the door the Bouncer turns to me (while rubbing her clients feet) and yells "bye don't come back!" One of my fingers flew up and I assured them all I'd never return!.
I have worked customer service all my life. I won't even say "customers always right" because they're are some rude,demanding ridiculous people I've seen and dealt with. But I can say, whether I'm on the giving or recieving end of sevice, I talk to and treat everyone with patience, dignity and respect and I expect the same in return.
The way these employees acted was an embarrassment to the company and total disrespectful to the owner, as I'm sure none of this would have happened had managment been present. The shop will continue to loose business and respect as long as it employs clowns like the two I had to deal with. read more