The young girl working was so sweet. She had just started her shift and I was trying to taste the…read morechocolate fudge (spicy). She gave me several tastes as she could no decipher her bosses writing. It was good but not spicy like the Diablo I had tried in Venice. In the end I got a freshly made waffle cone with spicy chocolate fudge and vanilla olive oil. It was delicious and I got a little heat on my last few bites. Highly recommend. The fluffy clouds also drew me in. So cute!

Felt fairly grungy and the service was odd - the workers didn't pay much attention to us and were…read morekind of just talking amongst themselves as we walked in - but did let us try some of the more unique flavors before commiting which was nice. The Orange Marmalade & Cream was a solid choice - I am easy to please when it comes to ice cream, but I had no complaints. My partner enjoyed the chocolate and sea salt - honestly couldn't tell these were vegan at all! Fresh made cones were a nice addition too :)

Stopped by after snorkeling and the gelato was amazing! Loved the macadamia nuts flavor, and the…read moreTahitian vanilla bean was also great. Service was friendly & fast. They're cashless and accept card/contactless payments. There were plenty of tables & seats inside, and parking was easy and convenient.

Recently visited this spot with my keiki - love the changes they've added with the games for kids…read moreand indoor boat/play place. Friendly, clean atmosphere to enjoy some quality tasty ice cream. Definitely recommend!!

We've read about this place in many Big Island guides, so it was a must stop when visiting the Hilo…read moreside of the island. I must say, these are probably the best mochi balls I've had in my life. Every flavor came to life with every bite. It's very tight inside without any place to sit so be prepared to queue outside if the line is long. You can call in ahead to avoid the crowds. This is definitely one of the must visit spots on the Big Island. Even if you're on the Kailua Kona side.

We tried coming around noon on a weekday but the line was long and we thought maybe we wouldn't be…read moreable to get the flavors we wanted so decided to call to place an order to pick up the following day. We came at 10:30am which was the pickup time we asked for and waited about 20 minutes in the phone order line before being called into the store and waited a few more minutes and left with our order around 11. They did give samples in line though, so that was nice. I did wish I knew about the additional daily fresh fruit flavors beforehand though so that I could order those when I called! I didn't see it until I came to pick up. The place is small and only enough room for a few people at a time. The strawberry mochi is amazing! Other flavors are good too, so soft and fresh. I think it's worth going if you like mochi and have the time!

Tasted some different flavors of the gelato, they have quite a variety. The blood orange was light…read moreand refreshing. The vanilla and passion fruit were also refreshing. The staff were friendly and helpful. The place was pretty busy for 7 pm. We walked around the cute area and caught some beach volleyball.

I am editing my previous review because the response to my complaint from the managers was…read moreincredible. Their customer service reply really made up for the previous experience with their staff and they ensured me they would address the issue with their team. :) Old review: I visited the Gypsea Gelato in Kona today and was extremely disappointed with the service. I ordered a single scoop child's cone and was told "We only have our Ube waffle cones, we are out of the rest... but don't worry they don't really taste like ube". I said ok, that should be fine since my daughter wants a cone. When I get to the register, after they had already filled her cone, I was told the price was $8.50 for the child's size ice cream and charged an additional $3 for their "specialty cone". Prior to choosing the cone, I was not told anything about it costing $3 additional dollars. Nor that a kids size scoop for that cone would be $8.50 when it should usually be $4.99. So I paid $11.50 for a child's ice cream. When I brought my concern up to the 3 teenagers working there, they all made me feel as though I was in the wrong for not knowing my child's cone would be $11.50. One of the staff checked to see if there was a price on the front of the sample cone thinking she could rub that in my face but there was no price shared. So, I had literally no way of knowing how much I would end up paying until it was too late and no apology or kindness was shown whatsoever. Another staff member said "we aren't in charge of what they give us"... and to that I say, that doesn't absolve you from sharing the price of this speciality option -which again, was the only cone option offered. Had I known I would be paying $11.50 for a child's cone, we would have happily ordered the $4.99 cup. I'd appreciate if the manager would get in touch with me -not so much for the outrageous cost but more for the fact that their staff provided such poor service in not sharing the price, and not trying to kindly resolve the issue.

Came here for dessert to save our disastrous dinner. Ice cream place closed ridiculously early so…read morewe had to back track here. I got the mauka trail which is full of big chunks of macadamia nuts. More than I was expecting but it was still decent. This place hit the spot. We walked around and enjoyed our gelato before heading back.

I got the raspberry sorbet and the Oreo gelato, and I was beyond impressed. Not only was the flavor…read moreamazing, this is the smoothest gelato I have ever tasted. Not a single chunk of ice, my spoon scooped through like butter. They have a really nice ocean themed atmosphere on the inside, and the service was nice. Would definitely try if you're looking for dessert in the kings shops.

After stopping by the Farmer's Market across the street, my wife and I walked over to Kula Shave…read moreIce for some shaved ice. As a disclaimer, I'm not the biggest fan of shaved ice because of how sweet the dessert tends to be, and because more often than not, there are a bunch of artificial colors used in the fruit juices. When we looked at the menu, I was impressed and excited to see the emphasis on quality of their ingredients: no artificial flavors or colors, no aspartame, no high fructose corn syrup, and no preservatives. I was sold. Although we were tempted to create our own shaved ice, we ultimately went with "The Local", a soursop and liliko'i combo topped with haupia cream. Between the two flavors, I enjoyed the sour sop side a bit more since it was the one that was less sweet. The cream on top was absolutely delicious, and reminded me of the light and airy frothed milk cream you find on many boba drinks these days. There's a generous amount ladled on top, ensuring you can have some in every bite without having to carefully ration out the cream. Overall, I'm a fan of Kula Shave Ice. Definitely a great dessert to enjoy on a hot day. Worth checking out if you're ever in Hilo.

Wow!!! This place serves awesome shaved ice! You order at the counter. They do not have an indoor…read morespace. You can sit outside on the various benches. We went on a Saturday afternoon after visiting the Hilo Saturday Market. We ordered the Kula Rainbow $12. 10/10 It was delicious. There are public restrooms next door and there is free parking nearby about one block south off on Ponahawai St and Punahoa St. You can also look for street parking. I would definitely return.

New owners just took over and they are the best! So kind and friendly! One of the best Açaí…read morebowls I've had! So fresh and delicious!!! Highly, highly recommend!!! You will not be disappointed!!!

Ice cream was great as expected which this place is known for. I prefer the ube one…read more The staff was really nice and she helped adjust a coffee that we ordered. I'd recommend getting coffee elsewhere- the cold brew is a bit watered down. Small seating inside but super close to other stores so a great stop after a meal!

Fresh off the Grid IS open. Best BBQ Pork I have ever had in my life and I'm 63…read more Sara is such an awesome person. She is very friendly, pleasant and helpful with island information we had. It's outdoors, which is very nice also I would definitely 1000% go back again and again Thank you Sara Diane & Joe

This is a hidden gem but 110% I would recommend it. Drive is…read moreworth it as it's scenic and so green. Try fruit bowls and smoothy. Poke bowl and nachos are great.

Best bang for your buck. The shaved ice here is HUGE!! We couldn't even finish it…read more Lots of shaved ice flavors and ice cream flavors. HAPPY ICEING!!

After snorkeling with turtles, a sweet treat before driving back to Waikoloa was necessary. Da…read moreHawaiian Brain Freeze was worth the wait. It took about 15 or so minutes to get three halo halos, but the flavor, and love thats put in them was delicious! Thankfully, after being in the hot sun there was AC in there as well as seating.

Tried Original Big Island Shave Ice Co. and the flavors definitely lived up to the hype -- the…read moreshave ice was super refreshing and the ice cream was delicious. That said, a couple of downsides took away from the experience. They're only open from 11am to 6:30pm, which feels pretty limited, especially when you're on vacation and trying to fit everything in. Also, be prepared for a wait. The line was wrapped around the corner, and there's only one cashier taking orders. After ordering, you have to move to the side and wait again -- it took about another 15 minutes to actually get our ice cream. Overall, great taste, but the long wait and limited hours make it a bit harder to justify.

This is a really good spot for a refreshing treat, especially after a long day at the beach! I've…read morecome here often, but my review will be solely based on this trip. The ice is incredibly smooth - it's not like other shaved ice that comes in frozen chunks, it's as soft as snow. The flavors were delicious, but my only critique was the ratio of flavors. I got a bowl with mango, lychee, and orange, but there was lots of orange and very little mango, which was a shame because mango was my favorite.