I was in the hospital but my friend drove my car to park it and the fuel filter went out anyways…read morenucks crew got my car fixed and we're so amazing to get me back to the beach. Thanks nicks auto body truly a blessing.

Nick took care of my daughter's car for me, I live in California and my daughter lives in Oregon…read more Nick gave me peace of mind when fixing my daughter's car.

Sent my daughter who is a student at OSU to get oil change for her Toyota Prius. She had never done…read morethis before and it was easy, they were helpful, they did it quickly, and pricing is better than toyota dealer.

Richard is everything you want in an auto mechanic. He's an amazing diagnostician. People come…read moresee him from far afield because of his ability to actually figure out what's wrong rather than just replacing parts. Richard is also honest. That's also a must-have. Richard takes pride in his work, and he does a quality job. His prices are competitive. Well, I presume they are; I haven't been to another mechanic in years since I started using Crossroads all those years ago. I can go with a big list of things I think need to be done, and Richard will tell me which ones I don't need to do. Another mechanic would just do them all and also tell me I needed to change my cabin air filter and muffler fluid. If you have a Volkswagen, a Fiat or a Buick, you're out of luck. Crossroads specializes in Japanese vehicle repair. Richard is a Toyota specialist, and some of his staff are mavens with Subaru.

In my 50+ years of owning vehicles, this is the most competent, conscientious and ethical mechanic…read moreto have ever worked on my vehicles.

Just recently had my radiator replaced as well as my upper and lower coolant hoses and a new…read morecoolant tank on my 2004 Mercedes-Benz E320 sedan. Charlie was very quick and communicative and they finished my car in not even two days, All while being packed with lots of other work to do. Honest and quality work and a great guy running it. highly recommend.

I have used them for a couple years for a service and repair on a Vanagon. My last experience…read morewas pretty bad. They missed alot of work that needed to be done and I wasn't informed. The work id did have them do, they used the wrong parts. It all came to light when a vehicle inspection was done for a buyer. They admitted they missed alot over the couple years I've used them. If you want excellent VW service and repair use No Name Garage in Eugene. Those guys know their vehicles and won't steer you wrong.

My car needed a simple piece replaced(which will take less than 10 mins). I even had the new part…read moreon me, so I really just needed 10 mins of garage time. When everywhere else quoted me like 70-80 dollars, Rocky did me solid. They were quick with the job and honest with the price! I'd recommend this place to anyone! (Picture is my proof of service)

My experience with Trusty Auto Repair was bad. I would not recommend them…read more Summary: * Poor communication and customer service * Work was done without quoting a price or getting my OK * A used part was used in the repair without telling me in advance and without giving me the option to go with a new part. If there had not been a problem with the part, I would not have known about it until I picked up the car * Took three full days to complete work * REFUSED TO TAKE MY CREDIT CARD BECAUSE I "HADN'T BEEN NICE" AND MADE ME PAY $1740 IN CASH TO GET MY CAR BACK. I made an appointment a week in advance (they don't seem to be very busy; they had openings every day of the week) and dropped my car off at 8:30 AM, as agreed. I waited for a call; after 4 hours I called and was told that they hadn't even looked at my car yet. They said they would call back in an hour... an hour and a half later, I called again and learned that they had gone ahead and done a brake job ($275 parts, $180 labor) without quoting me a price or getting my OK. They diagnosed a sound I had been hearing as a bad ball joint and steering knuckle, but because they had started so late, they had to keep my car overnight. The NEXT day, no call from them. I called at 2 PM for an update. They said they were still waiting for a part. At 4:45 PM, Chris the owner called and said that the used part they had received was damaged and unusable. OK, that can happen, but again, if they hadn't wasted half a day, maybe this could have been resolved by now. BTW, this is when I found out they were putting a used part in my car. They kept my car for a SECOND night. The THIRD day, no call from them. I called at noon and was told they still didn't have the part, they were expecting it that afternoon, but my car might not be ready until the following today. I was upset and said they should make my car a priority as they had already had it for two and a half days. The guy at Trusty said, "there's nothing we can do." I said, sure there is, you can tell me that as soon as the part comes in, you will install it because I have been waiting so long. Nope. At 3:45 PM, Chris the owner calls me and tells me that my car is ready - BUT I will have to pay cash. When I asked him why, he said, "you haven't been very nice". When I picked up the car, I asked if he was requiring cash as punishment for complaining about the poor service. Chris just smiled - I'll take that as a yes. He certainly didn't deny it. Chris told me that he has had a lot of problems with people paying by credit card and then telling their credit card company to withhold payment because of a problem with the service performed. That is certainly a red flag - "a lot of problems" with people saying that Trusty Auto Repair's work was not acceptable. That has to make you wonder. Banks don't withhold payment lightly. Fortunately, I was in a position to be able to pay $1740 in cash - if you are not, you might not want to take the chance that Chris won't like your attitude, either. There are a half dozen other repair shops in Corvallis that can do the same work faster, certainly no more expensive and without having to worry that the owner will hold your car ransom because you had the nerve to speak up about poor customer service. I will be using one of them from now on, and I recommend you do the same.

Always an excellent experience at this place. They have worked on my vehicles for years. Honest…read morework for honest prices. I send all of my friends here and every single one has been extremely satisfied.

I just realized that I never posted my John's review from 2 years ago! Sorry guys!…read more We're from California, and our used Honda has always had an issue with acceleration. We've spent lots of money at the Dealership back home trying to resolve the hiccuping it does whenever we accelerate. We're up here for a wedding and after 1500 miles, it was the worst it's ever been. We were afraid to drive it around town, let alone the drive home! John's took one day and significantly less than we'd ever paid in LA to fix the problem completely and permanently. *It's been 2 years now, and a car I thought would always hiccup has not hiccuped once since we got her back from John's. It's amazing.

I came in because my car got stuck in a highway and I got towed I came and they said that they will…read moreget it to run again but I got it worse than when it was running I don't know what they did but they made it worse

Was able to get an appointment set up quickly. Identified the problem that was causing a vibration…read morein the steering column of my truck. Provided detailed diagnosis and cost for repair. Turnaround was quick and all is fixed now. Could not be happier, highly recommend this shop.

I had the brakes done on an F150. They put the two "inside pads" on the left and the two "outside"…read morepads on the right. I knew something felt wrong the moment I stepped on the brakes and went back. I was told they had to break in. In less than 10K miles the rotor and caliper was destroyed on the right and the left was on it's way to rotor destruction. They also used cheap replacement parts. It cost another small fortune to get this resolved elsewhere.

Heard from a trusted friend about this place. I live in Salem and had to have my pickup towed…read morethere. It was well worth it. The attention to detail,communication,was fantastic. Topped off with a shop you could eat off the floor in. Once home found several things they had corrected that wasn't even mentioned. From now on this is my shop. Won't blink an eye for extra charge to tow the distance. Thank you Tony and crew.

I happened upon these guys due to a transmission problem. Not only did they do great work, they…read morealso found some other concerns and yet were not pushy on fixing them. I fixed them and the work was done quickly and perfectly. I now won't go anywhere else. It can be hard to fond honest mechanics, but these guys are.