Steve and Paul were great to work with. Fair and honest transactions. They bought two vehicles from…read moreme, gave me the price I asked, and done! Got way more than dealer trade-in values, and were competitive with other online venues like Carmax and Carvana.

Everything went well!! Extremely professional, friendly service. We were impressed with the…read moredepth of knowledge and the customer service at every touch point, and would not hesitate to drive a couple hundred miles again to purchase from them! Amazing car at a really good price, if you are in the market, you really need to start here

Our experience with Towne was amazing. From our first interaction with Robert to our sales process…read morewith Sonny it was amazing. It was easy, no pressure and fair. We leased a Tucson XRT and loved the entire experience. Cannot wait to deal with Sonny and Towne again!

In August of 2025 my husband bought his 3rd vehicle from Towne Hyundai. He bought a brand new 2025…read moreTucson Hybrid. It didn't take long for there to be little problems here and there. Twice the vehicle wouldn't start. Then the back up camera only worked, intermittently. Brought the car in and they replaced the camera. A week later, same problem. Then the other cameras didn't work, followed by the key fobs. On June 1st we brought the car back in. It's now over a month and the service department still has no idea what's wrong with it. But that's truly not the worst part. The worst part of the experience is the lack of customer service being provided. The service rep, Courtney, never calls back. Then my husband escalated to the service manager, Paul. He doesn't call back either. No one can be bothered to return a phone call or provide an update. It's shameful. In one week alone my husband called 10 times and left messages and not a single call was returned. Great buying experience with Jose Matos, but based on the lack of customer service, we can't in good conscience ever buy from them again or recommend them to others. We're currently exploring our options through the Lemon Law as they have left us no choice. UPDATE!!! Less than 24 hours after posting this review, my husband got a call from Ernie Dix, service manager. They finally determined the problem, ordered the part, and received the part via FedEx. The car is fixed and back at home where it belongs! I considered removing the review now that the car is fixed, but honestly it's all about communication. If someone at the dealership had simply reached out and said the part had been ordered, I wouldn't have had to write the bad review in the first place. I have updated my review to since Ernie at least saw the review and immediately reached out to my husband. Bottom line, it's all about communication and mutual respect. I hope that there is a lesson to be learned here for their customer service team. Thank you, Ernie, for your attention to the situation.

Very bad experience. Had service light come on within 1 week of purchase on Prius. I called them…read moreright away. Light went off and I called them again to tell them went on vacation and light went back on stating numerous problems. Had car in shop for three days of vacation. Cost 612 00 plus a tow call call. Called them numerous times. Finally took repair bills down to them (over 100 miles both ways) and they told me they couldn't help me. I offered to split the cost and they refused. STAY AWAYm

Bought a used Mercedes CLK350 for $5400, drove it less than 2000 miles before the transmission…read moretroubles haulted me. Repairs over $4000. Ive been paying off a car I can't drive for a year and half now. Beyond angry.

Went to see the 2003 Mini Cooper as advertised on Cars.com…read more Was in pretty good shape and told they fixed a tire pressure gauge, put in a new BMW clutch, and a 3month service package was included to cover the transmission and engine. Everything sounded good-- until I came back from the test drive. I stalled once in the car upon turning it on (low releasing clutch)but otherwise drove smoothly. Trusting that he knew a safe, reasonable course I went on a test drive with he salesman, Charles Eid. After a while he took me on a very steep hill from a complete stop in a car full of 4 adults (which was definitely a challenge). When I had difficulty, he stepped in and even he stalled the car and had difficulty getting up the hill. He drove the car back and once I got on the lot proceeded to tell me that I had burned out the clutch (because you could smell a little when both he and I had difficulty on the hill-- which also had a speed bump), the car was un-sellable, and I would have to pay them. He asked "Well are you going to buy the car? If not, we have to split the cost of a new clutch." If one little ride burned out the clutch, the car is a LEMON!! He wouldn't have been able to drive the car back (and as vigorously as he did, speeding through the streets and accelerating fast from a stop) if the clutch was completely gone and "Un-usable" as he said. He proceeded to say the car is "fragile"-- anyone who has driven a BMW or Mini (or seen the Italian Job or Bourne Identity) knows these are hearty cars. Plus, whenever you install new brakes, clutch, etc-- with the first couple of drives you can smell a little burn from USE! Unbelievable LIES from these people!! Besides, in the event anything happens to the car on a test-drive or on the lot-- the INSURANCE covers it! By LAW they have to insure the car-- or it can't even leave the lot!! HE WAS TRYING TO TAKE ADVANTAGE AND PRESSURE ME TO BUY THE CAR USING SCARE TACTICS! Good thing I know many lawyers-- one quick call while I was there and I was advised they were in the WRONG, and to walk away. No liability on my end. So much for the other good reviews-- this is definitely a "STAY AWAY" and "DO NOT RECOMMEND" place, only wish I could have given 0 stars.

Great place and very helpful staff. I bought my car here and Andrew was honest and genuine. He was…read morevery understanding and helpful with the whole process.

I had a great experience purchasing my new 2026 Toyota RAV4 Hybrid. I needed to replace my old car…read morequickly and was looking for a specific model. My salesperson, Goksel Aksoy, took the time to show me that every 2026 RAV4 Hybrid they had, even those that hadn't arrived yet, had already been sold. There was one available for me, that was scheduled to arrive between 7/30-8/10, but it wasn't my ideal color or option package. Given how limited inventory was, I was prepared to take it. Then, on July 29, Goksel called to let me know that another RAV4 Hybrid had just become available because the original buyer backed out. It was exactly the color and options I had been hoping for. Knowing how quickly it would sell, he contacted me immediately. I told him I'd be there in 30 minutes, and he made sure I was the first person to test drive it and had the first opportunity to purchase it. Thanks to his quick thinking and professionalism, I drove home in the exact vehicle I wanted. Throughout the entire process, Goksel was friendly, honest, respectful, and incredibly helpful. I never felt pressured, and I truly appreciated how responsive and transparent he was. If you're looking for a new vehicle, I highly recommend both this dealership and this Goksel Aksoy. They made what could have been a stressful experience smooth, enjoyable, and successful.

Horrible experience at Towne Toyota in Ledgewood, NJ. I highly recommend shopping elsewhere…read more I purchased a Toyota Certified Pre-Owned 2023 Toyota RAV4 from Towne Toyota in April 2026. Before purchasing, I noticed cosmetic damage that had been poorly repaired. The general manager acknowledged it and reduced the price, so I decided to move forward. Unfortunately, the problems started immediately. On the drive home, I heard a noise and discovered a piece of the exterior body molding coming loose and falling off. I returned to the dealership, where it was simply reattached. About a week later, I began experiencing braking issues. The brakes did not seem to stop the vehicle properly; the brake pedal would sink almost to the floor, and eventually a Brake warning light appeared. I contacted the general manager and brought the vehicle in. Before any technician inspected it, the service manager got into my vehicle, pressed buttons, shifted it into gear, and applied the parking brake until the warning light disappeared. When I asked why he would clear the warning before it could be diagnosed, he offered no explanation. Fortunately, the employee who checked me in had already seen the warning light, and I also had a photo of it. After waiting more than an hour, I was told the vehicle was safe to drive. Almost immediately after leaving, the Brake warning light returned, forcing me to turn around. I was then told the vehicle needed a new sensor and battery, but the sensor was not in stock, requiring another trip. About a week later, the Brake warning light came on again. During my next visit, the service manager became argumentative and raised his voice, claiming the problem was the steering angle sensor--the same component I had been told was already replaced. Toyota states that the Brake warning light can indicate a braking system failure and advises drivers to pull over immediately and have the vehicle towed. Despite this, I was repeatedly told the vehicle was safe to drive. The dealership eventually agreed to replace additional braking components, but the necessary parts were again unavailable, requiring yet another trip. Since the dealership is about an hour from my home, these repeated visits resulted in significant lost time. When I finally received a loaner vehicle, nearly two weeks passed without a single update. After I contacted the dealership, I was told the Brake warning light had returned even after additional repairs, meaning they still had not resolved the issue. While checking the Toyota app, I noticed my vehicle was parked at a residential address instead of the dealership. I later learned the service manager had taken my vehicle home, which further damaged my confidence in how it was being handled. About two months later, I returned because the suspension felt unusually soft and unstable. The vehicle floated over the road, had excessive body roll, bounced over small bumps, and produced loud banging noises from the driver's side front suspension. The paint is also peeling in several areas, and rust is beginning to form. The service manager photographed the damage but never explained what would be done or whether it would be covered. This has been the most problematic vehicle I have ever owned. Between the repeated safety concerns, unsuccessful repair attempts, poor communication, and dismissive customer service, I have completely lost confidence in Towne Toyota. I cannot recommend purchasing a vehicle from this dealership and will never do business with them again.