There is no one better than "Team Ippolito!" Joe is the main reason we came back for a second car…read more The attentiveness from Joe, Karli and Guiseppe was excellent. Joe has his team trained well and he treats them with great respect. I'm looking forward to visiting again. I love my Santa Fe Calligraphy!! It drives like a dream and is sharp looking!

In August of 2025 my husband bought his 3rd vehicle from Towne Hyundai. He bought a brand new 2025…read moreTucson Hybrid. It didn't take long for there to be little problems here and there. Twice the vehicle wouldn't start. Then the back up camera only worked, intermittently. Brought the car in and they replaced the camera. A week later, same problem. Then the other cameras didn't work, followed by the key fobs. On June 1st we brought the car back in. It's now over a month and the service department still has no idea what's wrong with it. But that's truly not the worst part. The worst part of the experience is the lack of customer service being provided. The service rep, Courtney, never calls back. Then my husband escalated to the service manager, Paul. He doesn't call back either. No one can be bothered to return a phone call or provide an update. It's shameful. In one week alone my husband called 10 times and left messages and not a single call was returned. Great buying experience with Jose Matos, but based on the lack of customer service, we can't in good conscience ever buy from them again or recommend them to others. We're currently exploring our options through the Lemon Law as they have left us no choice. UPDATE!!! Less than 24 hours after posting this review, my husband got a call from Ernie Dix, service manager. They finally determined the problem, ordered the part, and received the part via FedEx. The car is fixed and back at home where it belongs! I considered removing the review now that the car is fixed, but honestly it's all about communication. If someone at the dealership had simply reached out and said the part had been ordered, I wouldn't have had to write the bad review in the first place. I have updated my review to since Ernie at least saw the review and immediately reached out to my husband. Bottom line, it's all about communication and mutual respect. I hope that there is a lesson to be learned here for their customer service team. Thank you, Ernie, for your attention to the situation.

After being given the run around from another dealer, we contacted Trend to discuss buying out our…read moreleased VW Tiguan R-Line. One phone call was all we needed to know we picked the right dealer. Michael Ladenheim could not have been more professional in how he handled explaining not only where the other dealer was taking advantage of us in their padded fee numbers, but offered a much better/longer warranty, and better overall pricing. Signing and changing from lease to finance with Trend could not have been easier, and we will be back the next car we need, and will absolutely refer family and friends to Trend. Also - the dealership is absolutely taken care of, clean, welcoming and a comfortable sitting area for those with children needing to tag along.

Worked with Erin. In sales bought both a Passat and a GTI a few years later no tricks no games…read more Very knowledgeable about VW's. Service department is excellent as well. I live over 45 minutes away and they take care of all my Volkswagen service needs despite the fact that my local dealership is five minutes from me it's refreshing to do business with honest people.

Second visit even better than the first! Five-star service as always!…read more Once I decided I wanted a new Lexus the first and only contact I made was to Angela Malanga who sold me my first Lexus. Why? Because Angela will be upfront with you and do everything she can to make everything go smoothly. I emailed her what I wanted then we spoke on the phone. She explained to me that if I was set on color and options, there was no timetable available as to when I would get something. But if I liked something available that was in transit it would be a lot quicker. The first one she showed by had pretty much everything I wanted so I took it. She emailed me all the forms I needed to fill out, explained what the fees were and went to reserve the vehicle. Everything was done in less than an hour. Angela kept me informed by email anytime the status of my vehicle changed. When it got closer to delivery, she made sure I was prepared with everything I needed to bring to make it go smoothly. Thanks to Angela, Noah in Tech & Anthony in Finance delivery was a breeze, even with me being under the weather! Although I confirmed with Angela that removed and deleted everything I needed in my trade in while I was there, night came and it occurred to me I forgot to remove the SD card from my dashcam..... Sent Angela an email and the next business day I get a text with picture that it was done. I've never had a bad experience at Lexus of Route 10. From my very first visit everyone I've ever dealt with here has always made me feel like a valued customer.

Rating: (0/5 Stars if I could) DO NOT BUY AN EV OR TRUST…read moreMANAGEMENT AT LEXUS OF ROUTE 10. DECEPTIVE BUSINESS PRACTICES AND ZERO CONCERN FOR FAMILY SAFETY. I am a loyal Lexus customer who expects the legendary reliability this brand was built on, but my experience with Lexus of Route 10 and their management team (Bob Giaquinto, Chris Vassallo, and Guest Experience Director Brad Vaill) has been a complete nightmare. I purchased a brand new 2026 Lexus RZ 450e Premium. This car left the factory completely defective. According to the vehicle's own computer logs on my Lexus App, this dealership had to replace the 12V auxiliary battery on April 30, 2026, when the car had only 12 MILES on the odometer. Since taking delivery, the car has completely died and left me stranded THREE SEPARATE TIMES in less than 2,130 miles. On my second service visit (Order #0544304), their own technicians explicitly documented in writing: "DEALER FOUND HISTORY OF VEHICLE BEING LEFT ON IN ACCESSORY MODE." Their own diagnostic logs prove the vehicle has a systemic software glitch where it cycles itself into accessory mode when parked, completely draining the battery. Yet, when it died for a THIRD time just days later, leaving me completely stranded, the dealership refused to acknowledge the factory defect. They tried to gaslight me and blame me for the issue, despite their own written notes proving otherwise. As a parent, my highest priority is the safety of my children. Forcing a parent to drive a highly unpredictable EV that randomly suffers total electrical blackouts--putting young children at risk of being stranded on high-speed highways or unsafe neighborhoods--is an extreme liability. To make matters worse, the 2026 RZ platform is currently plagued by a massive global safety recall (NHTSA Campaign 26V393) because the battery ECU can abruptly shut down the powertrain at highway speeds, causing a total loss of motive power. I didn't ask for a handout or a free car. I am a paying customer who simply asked the dealership to work with Lexus Financial Services to execute a Substitution of Collateral (Lien Swap) to transition my loan balance into a safe, reliable, naturally aspirated gas vehicle (like an IS 350 or a Certified Pre-Owned V8). Instead of helping a loyal customer and protecting a family, Guest Experience Director Brad Vaill flatly refused to help, refused a management meeting, and issued a formal demand threatening to pull my courtesy loaner vehicle to force me back into a dangerous, broken EV that keeps dying. They care about taking your money, but the second their high-tech EV platforms fail, they will deploy shady stalling tactics, protect their wholesale inventory over consumer safety, and abandon you. A formal New Jersey New Car Lemon Law case has been opened with Lexus Corporate and Lexus Financial Services, and a safety hazard report has been filed with the federal government (NHTSA/DOT). Do yourself a favor: avoid the electronic garbage platforms this dealership is pushing, and take your hard-earned business to a dealership that actually values human safety and integrity.

Recently purchased a pre owned vehicle and the staff was extremely attentive and accommodating in…read moreensuring I was satisfied with the car. They even took extra attention to detail the interior and paint correct the exterior and also did hand delivery of car to our home! thankful for them making this such a positive and easy experience, also love the car! Look forward to working with this dealership again!

These people are completely amoral. They will try to trick you every step of the way in purchasing…read morea car and thief service department sucks. My wife wanted a Porsche. The salesman gave me a BLANK CONTRACT to sign after we decided on a price. I knew very well how they would fill in everything after we left which was not what we agreed on from my unfortunate experience with them in the past. that they would change everything I was told. The salesman told me I would not be allowed to purchase a car if I didn't agree to buying insurance to cover the theft of the car. Even after I told him I'm already insured for that, he insisted that I wouldn't be allowed to buy the car without buying this worthless insurance. I told him I wouldn't buy the car if he insisted I buy the insurance and he insisted I had no choice. I was insulted and he much later said, after I walked out and told him I didn't want the car that I didn't need the insurance. This salesman obviously lied to me numerous times during the sales process and I called him out on it. I called him a lier and he didn't flinch because I'm sure everyone calls him a lier because he does it so often. If my wife didn't want this car so badly I would have walked out and would have trouble not misbehaving.

Nick has the BEST car deals in town! Absolutely lobe our brand new Lexus for our new baby! He takes…read morecare of all of his cars and gives you a very fair price. He does a ride along with you for a test drive and answers all of your questions. He's definitely the best place to buy gently used cars and we look forward to buying from him again! 10/10!! Incredible service and cars!

my boyfriend & i have passed this auto sale a couple times and we finally stopped by when we were…read moreon a hunt for a 2019-2020 hyundai. we were willing to settle for a 5 seater with a decent amount of miles and just so happens this place had the make and model we wanted! we were able to walk out the same day with a fresh clean 2019 hyundai, 7 seater, amount of miles we were comfortable with and 2 keys that they also polished for us! customer service was friendly, professional and quick. would definitely recommend this place to a friend. thank you so much robert & greg!

Very bad experience. Had service light come on within 1 week of purchase on Prius. I called them…read moreright away. Light went off and I called them again to tell them went on vacation and light went back on stating numerous problems. Had car in shop for three days of vacation. Cost 612 00 plus a tow call call. Called them numerous times. Finally took repair bills down to them (over 100 miles both ways) and they told me they couldn't help me. I offered to split the cost and they refused. STAY AWAYm

After spending time looking for a used car at different dealerships, my wife found Colonial Motors…read more We're very glad she did! While the choices were slim elsewhere, Colonial had multiple cars to choose from. The manager, Jack, was a pleasure to work with. When we did select a car, he was very accommodating letting us take it locally to have it checked out, even offering to have someone take it there. After passing the inspection, the purchase process was very easy. Jack told us that if there were issues afterward, he'd take care of them. True to his word, when we did have a few minor problems, he took care of them at no cost to us. Buying a used car is always such a tedious process. Working with Jack at Colonial made it much better!

Buying a car can be stressful especially a used car . Great purchase I made and very easy processread more

I purchased my 2023 A3 from Audi Mendham over 3 years ago. I love my A3 ... handles so well, no…read moremajor issues, and simply fun to drive. I am diligent in terms of keeping up with all my service requirements and have used Audi Mendham since I purchased my car. Recently, I felt something was a bit off and brought it in. Turns out I needed 4 new tires. I have to say that Anthony in the Service Department was simply the most professional and customer-focused person. I have now used Audi Mendham 4 times for service and they have just been outstanding to work with.

1 Star - Deeply Disappointed and Concerned for Safety I had…read morea terrible experience with Audi Mendham. I purchased a brand-new vehicle that clearly had not been properly prepped for delivery. The shipping spacers were left on the car -- something that should have been caught during inspection. When I brought the car back the first time due to driving issues, I was told it was just flat tires. It wasn't until they put it on the lift that they discovered the spacers had been left in. Even after that, the car's electronics were malfunctioning. It started revving on its own at a stoplight, triggering a call from roadside assistance because it appeared I had been in an accident. That's how unsafe the situation was. I brought the car back again, and they had to bring in an engineer to address the issue -- all within the first month of ownership. Despite all of this, I've only driven the car for three days total. It has spent the rest of the time at the dealership. Now they are refusing to exchange the car, and the only "solution" they offered was to let me walk away from my $10,000 deposit in order to get into a different vehicle. That's completely unacceptable for a car that was unsafe and improperly delivered from the start. I expected more from Audi. This experience has been stressful, frightening, and extremely disappointing.