This was my second visit there and they were great. The dental hygienist did a great job at patient education. I found out I've been brushing my teeth wrong for 47 years. Lol. This place is convenient, clean and professional. read more

NO MATTER WHAT, DON'T GO HERE!! Their office staff is the PITS! They cancelled my appointments **4 TIMES** without letting me know. One time I showed up for my appointment & they said I wasn't scheduled for that time slot (lie.) The last time, someone called me to confirm my appointment, the day before, and then 5 minutes later, someone else called and said I would need to reschedule because they overbooked. I made the appointment 6 months in advance!!!! THE OFFICE STAFF IS SO INCOMPETENT!!!!! I cannot say it LOUD ENOUGH. If you enjoy taking time off from work, in advance, for an appointment and then being told you weren't scheduled when you show up, then this is the place for you. If not, look for a dental practice where the office staff has their stuff together. This place needs to be SHUT DOWN!! read more

I was calling and making an appointment and their customer service reps are very impatient and rude so I won't even bother making that appointment. read more

Arrived at 5:19 PM for a 5:30 appointment and did not leave until 7:00 PM -- all for X-rays. I spent most of the visit sitting in the waiting room or alone in an exam chair waiting for someone to come in. The most frustrating part was that no one communicated that my cleaning would need to be scheduled on a completely different day. Had I known that beforehand, I would not have spent nearly two hours there after work. Delays happen, but complete lack of communication and respect for patients' time is unacceptable. If your office is running behind, at least be upfront and transparent about what patients should realistically expect. read more

1 hour and 15 minutes waiting after waiting long I asked when I would be called? They say will be the next after1/2 more hour, I had to cancel the appointment, it was NOT PROFESSIONAL. read more

driving into the parking lot, it gives retirement home thats been abandoned. it so slow in here. you will wait over an hour to be seen if you have an appointment. honestly, I walked out after waiting for too long. they expect you to be on time and yet they have no sense of urgency to respects patients time. this location sucks and deserves to be shut down. read more

You will have to wait 30- to 1hour and 30. There time management is horrible here . The reviews are true

It's been an hour and 45 minutes.. I thought I was going to get an X-ray and teeth clean. Still sitting here waiting for the doctor to give me X-ray results... They said they don't do X-ray and cleaning on same day. This is first time I ever went to a dentist that doesn't do both. At least they could've told me beforehand especially after waiting almost 2 hours. I'm going somewhere else after this. Hopefully they can transfer my X-rays elsewhere. read more

2 hours waiting and counting, I kept telling them I do not want an xray due to private reasons (they obviously know why) and they kept pushing for it even tho I did NOT need it on top of rejecting it. i believe they shouldn't be taking this many people in if there is only one dentist working. Yall gotta respect peoples time as well. At least have 3 dentists working if you're gonna allow this many people in the back. They were rudeeeee!!!! Do not come to this location save yourself the trouble read more

I had an appointment at 3 and waited an hour before I left without being seen. I asked at 3:40 what the issue was and was told they were trying to verify my other insurance was in network. Something that could've been done before I got there because I filled the paperwork out online. Not to mention I had a secondary insurance that was already verified in network. This was for a comp cleaning and check up so it's covered! I'm pissed because I wasted my time! all the way to the other side of town and sat for an hour! I could've gone to another dentist! I have better things to do with my time than to sit and wait until 4pm for a 3pm appointment. This office does not answer the phone and they do not respect your time at all. I won't be back. read more

No vayan alli, te pasan a un cuarto dos horas después de tu cita y luego tienes que esperar otra hora más para que te atiendan y fácilmente te ponen a esperar en medio del proceso, osea 4 horas mínimo read more

This is a place that has long wait times. I should've listened to the other people that reviewed this place before booking an appointment... I have things to do so I make a appointments to avoid this... read more

this is by far the worst experience I've ever had at any doctor or dentist office. I should've taken it as a sign from God initially when the secretary would never pick up the phone. Every time I would finally get a secretary on the phone they would put me on a hold. Then eventually about 10 to 15 minutes later I would hang up. I had this happen to me at least 10 times. 90% of the time no one answers and not possible to leave voicmail. finally, I got a very caring and nice secretary. She scheduled me for next day appointment. I was surprised that they had availability and I made sure to let her know that I had x-rays from a previous dentist appointment six months ago. I wanted to make sure that I did not want to have to pay for x-rays when I had them. She explained me that that would be no problem. Just that I had to bring them with me. no one saw me until an hour after my appointment time even though I showed up 15 minutes early for my appointment. I explained to the secretary again that I only needed a cleaning and if possible a check up would be nice as well, but the cleaning was priority as I had not had it for six months. they moved me to a room and about 25 minutes after they moved me to this room someone came and checked on me. She told me they likely could not accept my x-rays. I told her that's fine and I don't need to do a check up just do a cleaning and I can get my check up later. She told me that no one is available to do a cleaning that day. That's ridiculous, I scheduled the cleaning! What does she mean no one's available for a cleaning? wow. unprofessional. also, they had my birthday wrong in the system. So I could not do the online forms until I called them and they fixed it. When they finally fixed my birthday, they realize that they had both my first and my last name spelt wrong as well. read more

Whoever worked at 4pm on front desk March 11th 2024 needs to be fired . They were completely rude when asked a simple question about why I had been waiting there for 40 mins for a cleaning . Mind you this appt was a rescheduled appointment because the first time I was there all they had time to do was give me an X-ray and they reschedule my appointment for a cleaning for a later date because of a mistake on their end . She then proceeded to hang up in my moms face when she called to fix the issue . Terrible customer service . They need to learn how to control their attitudes for sure . read more

They never answered their phones at 9 pm even though they closed at 10 pm. Took a chance and drove by at 9:25 pm and they were closed. Why say you are open for emergencies until 10 if you aren't even available at 9 pm. False advertising! read more

THE WORST PLACE EVER!!! Had an appt. at 4:45, got call in at 6:15 and was told that I'll be there another hour because the Dentist is behind on his schedule!! staff was rude as well. I WILL NEVER go back there again! STAY AWAY FROM THIS PLACE!! read more

I was just trying to verify if my insurance was in network and the front desk person that picked up was extremely rude and trying to rush me into making an appointment and saying she can't verify my insurance because I gave her too little information and asked me to give her the customer service number for my insurance even though she could have easily just looked it up afterwards. I already had a bad experience before even making an appointment so I expect it would have been even worse. read more

I had an appointment recently to have a mouth mold done. The paste oozes out into the back of my mouth to the point I freaked out and couldn't continue. It was so unnerving I had my doctor, not the dentist, give me a script for Xanax to be able to get through the rescheduled procedure. The dentist was not to concerned with the severe anxiety the procedure produced. When I went to the rescheduled procedure I realized my anxiety was due to the first dental tech not preparing the mold goo correctly. The second try it was firm enough to not ooze down my throat. When I called to share my experience it was clear none of my comments were noted, they didn't ask me my name or the dates of service. read more

Annie, Audrey, Xander (I think that was his name), & Dr. Craig were very helpful today. They all had such a great demeanor & energy. I was there as a same day emergency visit. They were very upfront about costs- which is superb because I dislike surprises! We first focused on the issue at hand- then when we were done we strategized on next steps. I felt no pressure to make these decisions. They gave a print out for estimated costs at my future visits. Even though I was here for an emergency- I'm going to go here for my regular dental visits moving forward- & perhaps the rest of my family will too! I feel like I work all the time & their hours are a huge bonus. Also- even if I work all the time it's okay- the lobby has free wifi & tons of plugs! read more

Have been twice. Once for cleaning and then a follow-up for a filling. The cleaning was fine but I had to wait TWO HOURS for the filling. The front desk staff is mostly incompetent and the dentists themselves aren't great either. They double charged me and then were causing issues with my insurance company. I went because it's close to my house and and convenient hours but never ever again. Based on the reviews, it seems like it might've been an okay place 4-5 years ago but definitely not anymore. Do NOT recommend this place to anyone. read more

The worst-- I have been coming to this dentist generally with no problems, over the last few years, until this year. The first cleaning of the year, I went in for a cleaning I was there for over 2 hours-- the cleaning itself, 15 minutes-- I waited to get in, waited for the dentist to tell me everything was fine. The second time, I had an appointment at 4, by 4:30 they told me "my chair" was ready, by 4:55 I was livid that i had not been seen and walked out. My time is valuable and I had an appointment at 6 PM which I def was nto going to make at this rate.....and I am certain that they would have cancelled my appointment if i was an hour late. So unprofessional. read more

Some staff at front are quite rude and impatient. Unable to deal with people who are 1. In pain 2. Have horrible anxiety at the dentist, not understanding and completely unprofessional. Came from another office (Night and Day) where I was told something completely different and then was treated poorly when I wasn't blindly excepting here you need to spend 1000 bucks.... Will never come back to this location and I have even seen the dentist yet. read more

they deserve 0 stars!!!this is the worst dental office in raleigh, nc. from the incompetent staff members, rude receptionists, and the highly ghetto office, i would recommend that nobody visits this raleigh office. if you want a a good dental office to take care of your needs do not, i repeat do not go to night and day dental on new bern ave in raleigh! the staff is disgusting and problematic!!! read more

I should have listened to everyone and not gone here. They lie to you about the process so you go forward trusting the dentist then told by staff who are rude and disorganized that it can't be done in a certain timeframe. Many times made an appointment and sat in the chair for over an hour before the dentist came in. They cut their hours so you can't get appointments that work with your schedule. Do yourself a favor and go elsewhere! read more

terrible front office staff. Canceled my appo without letting me know. I only get X-rays once a year through my insurance. Refused to give me a copy of my X-rays so that I could go to another dentist office Without having to pay out of pocket for a new xray. read more

This might be the worst dentist office I've ever been to. I understand it is corporate so the expectations are not too high, but I have been to two other night and day dentals (Durham and Charlotte) both were great! This office is absolutely falling apart and extremely out dated. I waited an hour from my appointment time to be brought back to the exam room which then I waited for another hour to be seen for my cleaning-- so a total of 2 hours went by before I actually had my routine cleaning done. No one ever apologized for the wait or updated me as to when I would be seen once being brought to the exam room. The cleaning lasted maybe 10 minutes and felt super rushed. The other locations I went to they took their time at making sure they did a good job. I have also called 3 times to ask a question about my insurance that is covering a small procedure and I have yet to get an answer. I was even told I would get a call back and never did. My procedure is tomorrow and still have not heard a word. Will be canceling considering I do not have the information I need nor people who seem to care to help. If it wasn't for their hours that work with my work schedule, I would choose another dentist. read more

terrible customer service , long wait times , unprofessionalism. would not recommend to my worst enemy

Attention: Your front desk is important! Tonight, I went to the dentist and cancelled my appointment based on the miscommunication and disorganization of the desk. 1) I came in waited for 15mins before anyone even addressed me 2) a walk in came in and they jumped to serve him before they even spoke to me 3) I informed them that I had been waiting before the walk in 4) the front desk clerk informed me that I have to pay extra. (Background story: my daughter came before me and I didn't have to pay extra same insurance and I was on the phone with them prior to my appointment waited an hour and they told me that I didn't have to pay extra 5) After stating my concerns, the front desk clerk came back with the worst attitude and explained to me why I didn't have to pay extra for my daughter because of her age (understood) than gave the excuse of new people working and not able to communicate correctly about me not paying extra prior to my appointment. Classic blame someone whose new and not take responsibility of the company not training properly. They lost me as client and others left too for their miscommunication and disorganization. I will say the only one front desk clerk that appeared professional at the front desk was the African American woman with blond and brown highlights. If I had just talked to her the entire, I may have stayed but I just don't accept people who are working with attitudes. If you truly don't like your job, please don't take it out on customers. I also had a long day too. Elsie Mufuka -lost client read more

I wish I could give 0 stars. The first two times I came here my experience was just ok, long wait times and not very caring staff. I'm writing this on my third visit, my appointment was at 11:00 am and it is over an hour later and I am still waiting to have my teeth cleaned. The receptionist in the front was extremely rude and had no compassion. I guess she has all day to sit at the dentist. The part that really frustrates me is that if I showed up and hour late for my appointment, they wouldn't take me, so how dare they expect I wait that long for a simple cleaning with 0 apologies. Do not come here. read more

Customer service is inadequate at best. Professional are neither proficient nor timely. Worst dental experience ever!!

Discriminates against people with certain insurances. Was told because of my kids insurance that I could only schedule certain days, between certain hours and if I wanted my kids seen outside of those days and hours, I would have to call and see if they could fit my kids in that day. What business do this?? Should be ashamed. read more

Please be advised I went to this location to have an extraction done. Had me pay in full treatment and then proceeded to file with my insurance company. My insurance has paid for the procedure and they are refusing to give me a refund for the services I double paid for. The office staff is very unhelpful. Given incorrect information nor allowed to speak with office mgr to get this issue resolved. I have reported this location to the dental board along with to my insurance provider about the fraudulent billing practices at this location. If possible I would give zero stars read more

Dr. Orlasky and team are amazing. I originally came in because they were the only dentist open the Friday after a holiday when my onlay popped off unexpectedly, and they took great care of me. They are easy to schedule with, provide all costs and insurance information, and the facility is beautiful. I ended up having to do a root canal and crown, and their recommendation for the root canal was a great one, and my crown was made the same day as my appointment, in house. read more

First impression of this place, very clean, smells good, the ladies inside, very friendly, professional and helpful, will definitely be back in the future, oh and very nice that they are open weekends too, sombody has it figured out read more

I used this dentist to get a crown a few years ago. They failed to do it correctly and had to have another crown after a few times of it falling off. Because insurance would not cover the new crown something about it had to be 5yrs after getting a crown for coverage. They didn't care they put the first crown on, they didn't care that other than eat I didn't do anything to cause this. I had to pay though. Dental work is so critical they could stand behind their work. Choose not to. Please keep this experience in mind before scheduling an appointment here. read more

Everyone is super friendly and they do their best to assure you are comfortable. I tend to be a little early to things like this and both times they went ahead and admitted me before my appointment time. I highly recommend them for your dental needs. read more

This is the best dentist office I've ever been to. My tooth was killing me. My husband made me a same day appointment. The office was so pretty with their orange and gray color scheme. They had iPads to fill out your information. The staff was very nice and helpful. They got me in the back right away. She got my vitals and did my X-ray and she knew what the problem was. The doctor was so cool. He got my tooth out with no problem and the procedure wasn't long at all. I really appreciate everyone who was there and helped me. I will be returning for my check ups. read more

The location is convenient to where I live and the waiting area is very clean and beautiful. The wait time was long. We waited almost an hour but other than that the service was thorough and my son was able to get a good referral for braces. read more

Went to get a wisdom tooth looked at because they are open late . I was told I had 13 cavities and needed 3 other things done and was going to have to pay over 2k out of pocket. I had my dentist take a 2nd look and said their is nothing that needed to be done and I shouldn't go back. read more

My first time going here and last ... I scheduled an appointment for a filling on Monday the 29th they called me to confirm for the next day i explained to the lady that i had made an appointment for Monday and that i had made provisions at work to be there. The lady on the phone never apologized just said well do u just want to reschedule i said no i want the day i originally asked for she stated well we don't have anything available. Still no apology like it is my fault. Then i ask to speak to a manger she says she is not in today (of course) then she says oh the girl that scheduled your appointment is new and finally she stated oh I'm sorry your frustrated. PLEASE DO NOT GO HERE STAFF IS NOT FRIENDLY AND NOT ORGANIZED read more