Construction & More... A Remodel Nightmare
Our kitchen and…read morebathroom remodel with Construction & More (C&M) was an extremely frustrating experience. We chose C&M because their proposal fit our budget, they committed to a 1-2 month completion timeline in the contract, and their Google reviews gave us confidence in moving forward. Unfortunately, our experience was very different.
The project began on April 28, 2026, with an expected completion by the end of June. Our kitchen and bathrooms were not completed until August 15.
Here are some of the major issues we encountered:
Incorrect permit
C&M pulled a permit for what was described as a "like-for-like" remodel, even though the project involved moving closet walls, relocating plumbing fixtures, and adding a new electrical subpanel. We were subsequently required to address the permitting issue, resulting in approximately $1,200 in permit costs and several weeks of delay.
Multiple failed plumbing inspections
The bathroom plumbing failed two rough inspections due to the same issue: improper horizontal venting.
By late July, we were extremely concerned about getting the plumbing corrected. We consulted three independent plumbers, and all three recommended removing the existing installation and starting over.
When I raised these concerns with Joseph, the project manager, and explained that correcting the plumbing was estimated to cost approximately $10,000, his response was essentially that I should hire someone else if I didn't trust him.
C&M ultimately brought in their plumbing company, which removed all of the existing plumbing and installed it again correctly. We finally passed the plumbing inspection on July 30.
Kitchen did not match the agreed-upon design
One of our specific design requirements was for the kitchen cabinets to extend to the ceiling. They did not. This was a major disappointment because it was clearly discussed as a "must-have" element of the design.
Poor project management and communication
The final month was particularly difficult. When we asked for realistic completion dates, Joseph frequently became defensive and frustrated, and we were repeatedly told that various items would be completed "by Friday." Those dates repeatedly came and went.
The biggest issue was the lack of clear project management and accountability. We often felt that commitments were being made without a realistic understanding of what remained to be completed.
My husband, who is very handy, ultimately spent approximately 10 days working at the house himself to help get it ready for our family members' July 30 move-in. He also needed to be on-site to monitor the work and make sure issues were addressed correctly.
I want to be clear that I do not blame the individual crew members, who worked hard and were generally doing their best under difficult circumstances. My concerns are primarily with project management.
In particular, I found Joseph to be disengaged and dismissive throughout much of the project. He was not present for any of the inspections and often relied on an assistant to photograph the progress rather than coming to the job site himself to assess the work.
After months of delays, rework, failed inspections, and frustration, we finally passed our final inspection on August 26 and can put this experience behind us.
To be fair, there were times when C&M worked hard to get the project completed, and we are ultimately pleased with the finished kitchen and bathrooms. However, the process was far more difficult and time-consuming than it should have been.
This was our fourth major remodeling project, and by far our most difficult experience. I am sharing our experience because I believe prospective customers deserve to know what happened--not simply how the finished project looks, but what it took to get there.
If you are considering Construction & More, I strongly recommend asking detailed questions about permitting, who will perform the plumbing and electrical work, inspection procedures, project management, and how delays and missed completion dates are handled before signing a contract.