I have been a patient at EZ Smile for over 11 years, and am happy with their office staff,…read moredentists, and services. Veneers, crowns, implants, and regular cleanings. And I highly recommend Ozzy, the hygienist. The first time he treated me was for a deep cleaning, which was expensive, but worth it. I had problems with infected and bleeding gums, but after his deep cleaning, those issues vanished. He is very thorough, and very quick at his work. Also very personable. I complimented him to Dr. B., and told the doctor: "Ozzy is good. Keep him." Fortunately, Ozzy has been my hygienist every time for the past few years, and I go to EZ Smile every four months.

Disappointing experience - concerns regarding clinical environment and pricing transparency. I wish…read moreI'd read the reviews before going there! I am sharing this review to provide a transparent account of my experience. I went in for a "free" exam with x-rays from a coupon that came in the mail. I knew I needed at least a filling on my back tooth and it turned out I needed a crown as it the tooth was cracked (although now I wonder if I really did...). While the final crown was completed, the process left me with significant concerns regarding clinical standards and patient care. 1. Significant Pricing Discrepancy: I was charged $600 for services that are listed on the office website for $300. While I signed the financial documents in the high-pressure moment of a fractured tooth, the 100% markup from their advertised price feels predatory and lacked the transparency I expect from a healthcare provider. 2. Clinical Hygiene and Equipment: As a healthcare professional myself, I was deeply uncomfortable with the appearance of the office and the clinical equipment. The environment felt outdated and, more importantly, the hygiene I observed did not meet modern standards. This created a baseline of anxiety throughout my treatment regarding my physical safety. 3. 'Predatory' Treatment Planning: I felt there was a heavy focus on pushing optional future treatments and memberships rather than focusing on the urgent care I arrived for. This created a lack of confidence in the clinical judgment of the office, as the focus felt more like a sales pitch than comprehensive care. At my final visit, the dentist told me I had several cavities though the first dentist said they were stains. When I went to check out, I was presented with two estimates for crowns that they said the dentist told me about. I let them know this was the first I was hearing about it. 4. Miscommunication causing emotional distress: I was given incorrect information by the last dentist I saw which caused me significant anxiety and anger (I had told the front desk I did not want flouride and this dentist told me she had put it directly under the crown). I sat in these feelings until the end of my session there until I could talk to the front desk. They told me it was a misunderstanding. 5. Inexperienced dental assistant, poor care: While one dental hygienist was excellent, the other one was clearly inexperienced - she had to be told what to do by the dentist and I, myself had to move the suction from my cheek which was painful to another area. The cleaning I got (that I had to press for as they had first scheduled it for when I got my crown on, but at the appointment, told me it was not scheduled. After insisting for some time, they finally agreed to do it), and it was subpar - he used a grape flavored gel but did not polish my teeth for very long, and was brusque. I sent a letter advocating for my concerns directly with the owner, but the response was defensive and focused on technicalities rather than my patient experience. I believe patients deserve an environment that feels both physically and financially safe so I will not be returning, even though I've paid a significant amount for the year of dental insurance and the one crown (almost $2300). I would encourage others to be very diligent in checking pricing and clinical standards here before proceeding

The dental hygienist does an excellent job of cleaning my teeth! And the dentist are very helpful…read morein making sure that your teeth and mouth are healthy. And they do the best they can to help you learn how to brush your teeth and to do it twice a day for two minutes. They encourage you to use a water flosser and electric toothbrush.

Outstanding dentists, compassionate, always excellent care, and they're very reasonable. Family &…read morefriends have been going to them for years. Highly recommend. Office staff are very friendly, take time to answer any questions, and book appointments efficiently.

The type of care, too of the line technology, the quality of service and the office expertise of…read moreDr. Lara and Dr. Mike are superb! You will not regret for sure

After a new crown and two cleanings, I think Dr Lara Rice and staff…read moreare very good at what they do. I had one of the best cleaning/exam's and they answer all questions and understand my concerns. After 25 years with another dentist, I have found a new dentist that does great work and treat me like a friend. I do recommend this office to anyone looking for professional care.

At Western Dental, I was told twice that I need a deep cleaning because I have recession of the…read moregums. The first time, I said OK even tho it was over $1,000. Of course they offered to finance that amount. I said yes. The deep cleaning hurt. There was no anesthetic. My gums were bleeding after. I wish they had warned me about that. The second time, I refused the deep cleaning. But I still wanted to get a check-up. I had no other place to go since I had no dental coverage. The dentist asked me: "why are you here?" I said I want a check-up. She said no and kicked me out. Later, I got a job with a dental plan. I went to a real dentist, who recommended a regular cleaning 4 times per year, and a tissue graft on my bottom front teeth. At the cleaning, a special instrument is used that super-cleans my teeth. It does not hurt. Western Dental is a finance company first. If you're considering getting dentistry there, I recommend finding another dentist. Pay with a credit card. Their orthodontia is pretty good. My daughter had it. It costs the same over time, but the financing is a nice option. Be fore-warned: their orthodontist is only there one day per week.

Wanted to pull all my upper teeth went for second opinion and dentist disagreed and has been doing…read morefillings!

WOW! Ok, here is what happened with my family…read more My wife was running late for an appointment, called and got into an argument with the secretary (that needs customer service skills). Then we received a email that they cancelled all of my family's appointments in the future. I called , apologized. And I was to get a call back in the afternoon by the mean secretary. No call. They just emailed my ex wife her records. I called to get my records and was told they would call the police. After contacting my attorney, this is illegal. And further action will be taken. This is a great dentist. The Dr herself is caring, and really cares about each and every patient. We as a family are sad we have to go look for another DR due to an mis understanding between the DRs staff and I. I really wish I could speak to the DR personally? My suggestion is to keep your thoughts and feelings away from this staff. You do not want to lose the best DR in Sonoma county. Like my family did.

Kelly and her staff are the best! Everyone in that office cares about you; your comfort is foremost…read morefor those working on your teeth. I used to be extremely afraid of dentists but now I 'almost' look forward to a visit. Kelly is so down to earth and treats you like a good friend. She is never rushed and takes time to examine, evaluate, and share her dental plan. Kelly has state-of-the-art equipment to ensure that her patients get the best care. I am especially fond of Mary Kay, one of the hygienists, although all of them are wonderful at what they do! The front office staff is friendly and good at their jobs. I couldn't be happier with Kelly Elward and all of her staff. I highly recommend Kelly Elward's practice if you are looking for the best dentist in town!!

Friendly service, great care. Explain how my teeth are doing and x-rays show on screen. Always have…read morea good experience.

Dr Laura and her staff are very pleasant and professional. She calls you instead of you having to…read morewait on hold for her. That's something I haven't ever experience from a Doctor or Dentist office. I went to her because she is one of few dentist in Santa Rosa that can fit you for a month appliance to fix sleep apnea. If they would take my Delta Dental Insurance from my employee, I'd switch to her office in a nanosecond.

It was very difficult to get my parents established with this practice. Initially, I tried to…read moreoverlook concerns because I understand healthcare offices can become very busy. Unfortunately, we experienced repeated issues with communication, follow-up, and professionalism. After my mother had a tooth extraction, she was sent home without clear after-care guidance. She experienced significant bleeding through the gauze and was unable to reach anyone at the office for assistance. She ultimately had to call another dentist for advice on managing the bleeding. A few days later, she still did not know whether her stitches were dissolvable, which should have been explained at the time of the procedure. Only after she followed up were arrangements made for stitch removal. More recently, my mother received a crown and experienced severe pain once the numbing wore off. She could not chew and even lightly touching the area was painful. I suggested she request a bite adjustment. Again, no one answered the phone, so she went directly to the office and received an adjustment, but her pain continued. She was advised to take high doses of pain medication despite her age and history of renal insufficiency. She took only what she felt she could tolerate safely. At her next appointment, which was scheduled for a filling, I attended with her to discuss pain management concerns. The assistant who prepared her was kind and explained that the nerve may need time to settle after the previous procedure, and we appreciated that explanation. When Dr. Scarfe arrived, the interaction became uncomfortable. He expressed frustration that my mother had not followed the medication recommendation. I explained that she had concerns due to her kidney function and asked that we speak respectfully and professionally. During the discussion, he acknowledged that he did not know her current labs but continued to insist the recommended dosing was appropriate. As I translated for my mother, the conversation escalated further and he ultimately declined to continue treatment. At that point, I agreed and chose to leave the practice. I thanked the assistant and receptionist for their help and accepted the referral that had been provided. As a healthcare professional myself, I found the interaction disappointing. My concern was not disagreement about treatment recommendations--it was the manner in which concerns were addressed. Patients deserve individualized care, respectful communication, and consideration of language barriers. If communication is difficult, interpreter services or designated contacts should be used. I cannot recommend this practice based on our experience.

I left 3 messages inquiring about becoming a new patient. I did not receive a call back over a…read moreweeks time. Don't waste your time with company!

Came to this office w Delta Dental insurance. Dentist did not do any kind of exam, and refused to…read morework on my teeth unless I did a full mouth scaling/root planing. I later found out insurance will not pay for these procedures unless there is an exam! Went to a different debrief who said i DID NOT need the periodontal work, my teeth and guns were in great condition. DO NOT TRUST this office.

Deltal PPO plans taken here, pretty shocking actually. This is the best dentist in the area. Very…read moreprofessional office, from the moment you walk in, it's all in order from greeting you until you leave. All the staff are very nice and helpful, the woman that took my xrays was very nice and it went well. The dentist is great, on top of it. This office is very clean and nice. Hours to see patients is for the patients, they are open M-F and do on call when you need them, they are there. Thats pretty perfect.