After today, my review for this location has changed. Javier clearly doesn't understand proper…read morecustomer service. He changed my appointment by telling me via text instead of calling and asking. So I called to explain that it wasn't okay, and instead of listening, he got sassy. When I tried to explain further, he said I was yelling. My voice is naturally loud, and when someone like Javier talks over me instead of listening, of course I'm going to raise it more. I'm the customer, not your enemy. If I'm trusting someone to laser my body, I expect the same treatment I had on day one of trusting this company. I've never brought negativity to them, but today changed that. The way they handled my concerns and dismissed how upset I was made it clear that once they got my money, they stopped caring. When it comes to changing appointments, you should respect your patients' time and communicate properly not just decide for them.

I love this place! I switched over from Laser Away. Removery is COMPLETELY removing THREE of my…read moretattoos for the price of ONE 10 package purchase at Laser Away...Furthermore, after 9 extremely painful and poorly facilitated sessions (why the heck are you covering a freshly lasered tattoo!?!) the tattoo had barely faded. I had results after the first session at Removery! I really like the staff. The office is clean and communication is always really clear. I appreciate the appointment reminders. Rescheduling can be mildly inconvenient if you go through the automatic system, but I've never had a problem scheduling my next appointment following a treatment. I am really happy to have found Removery, especially this location with the wonderful staff and service.

Staff is friendly and knowledgeable here. I am loving the results for my underarms but some of the…read moreother areas are taking a bit longer to see results. Eryn is great and I'm always excited when she does my service as she does an amazing job every time.

Front desk was unprofessional and rude, won't be back, decided to go the Chino Hills facilityread more

I have had great experience with my laser hair removal and tattoo removals. For the tattoos I do…read morebelieve they treat them on a low setting but I'm glad about that, this is the only place that hasn't burnt TF out of my skin for tattoo removal or laser hair removal. There is one lady that works there who is rude and annoying (I don't know if she is the office staff or what), once she scolded me for arriving too early and told me I must never do that again. Another time she told me I'm not allowed to use my own lidocaine for my laser hair removal before I come in. I told her that the doctor said it's fine and she said "Well it's not, don't let it happen again" huh? Ok weirdo, not listening to you. But other than that they are great. Sometimes they run behind because they have a lead Dermatologist onsite who does actual medically necessary procedures in office. You can't rush those things. Also my laser girl doesn't rush me so that's probably why there is a wait some days because they actually care to talk to you and ask questions.

Horrible attempt at removing microblading! I should have done this review a few months ago but I've…read morebeen so busy so I am finally getting to it. DO NOT COME HERE FOR TATTOO REMOVAL OR MICROBLADE REMOVAL! I came here to get a 2nd session of microblade removal. My first session was not here, it was a few years ago at Removery (that place is so much better). So all the brown color went away painlessly & instantly at Removery. The undertone of the ink was red and that's why I came to this place to get it removed. I was tired of using concealer and make up to cover the redness. The Dr did tell me I might need a few sessions and I was fine with that, I was not expecting it to all go away in one session. So the Dr. did the treatment and I was not shown a mirror after. I was told to book my next appointment in about 6 weeks. When my husband and I walked out and got into the elevator I asked him if my eyebrows looked better? He then told me, "well it's just red". When I got into the car and looked in the mirror I could not believe my eyes! My eyebrows looked like someone put a red sharpie to them! I figured it would go away soon since it was right after. This did not happen at Removery! Well my eyebrows were bright red and scabby for 2 weeks! I had to wear sunglasses each time I went out! When it was time to make the next appointment I contacted the office and let them know that the redness on my eyebrows was now worse than before I went to them and I asked for a refund. They said they would contact me later that day. I also told them I had pictures as proof. I waited 3 days then contacted them again. They did not want to refund me. They said I had been told it would be a few sessions and I agree they did but I was never told nor did I think the red pigment would get worse and I'd need to cover my face because it was so red! They did offer a free session but I had just started a new job and I worked the hours the office was open and I explained I can not afford to miss work already and risk having to cover my face all over again for weeks. Plus they are not open on weekends. I had already paid $250 for the first session, even with a free session let's say the pigment got back to where it was initially then I'd need to pay another $250 just to start seeing any improvement?? $500 and 3 (1free) sessions in order to show any actual removal happening was definitely not worth it to me! I wish they would make this right and give me a refund but honestly I don't think they care.

AMAZING KIND INCREDIBLY SKILLED HUMANS PROVIDING AMAZING SERVICES!!! Just superb and elite customer…read moreservice. Love everyone and love how I leave feeling so taken care of and cared for every step of the way.

Buyer Beware I…read morehad my first Sylfirm facial two months ago and returned last Friday for my second treatment. I've spent roughly $2,000 here, purchased microneedling & Sylfirm(lied to that Sylfirm would help my under eyes) Shortly after I got home, I received a call from the front desk claiming I had an outstanding balance for a service I NEVER received. They insisted I had been given an Agnes treatment during this current treatment & then switched to my previous visit. That is completely false. This service was only discussed and recommended to me during my most recent appointment--and I clearly declined it because I want to wait and see my results first. Instead of correcting their error, I was told it was a "miscommunication" and that they would zero out the facial and exosomes I currently have on my account to cover a charge for a service I did not receive. Taking away services I already paid for to cover their mistake is unacceptable. This feels dishonest and extremely unprofessional. If you go here, protect yourself--ask for itemized invoices, confirm every service before receiving it, and keep your own records. I will not be returning.

I can honestly say my skin has never looked this good. I've been going to Jessica for years, & from…read moremy very first appointment, I felt like I had known her forever. She along with all the ladies there are so kind, welcoming, & genuinely make you feel comfortable the second you walk in. I've been coming in more consistently to stay on top of my skincare, & the compliments I've been getting on my skin lately have been nonstop. I truly have Jessica & her team to thank for that. Book the appointment...you won't regret it.

I wanted to try lip filler for the first time. I was referred by family members, but when I looked…read moreup the website I recognized Jessica B! She did laser hair removal on me years ago and she was great! So I went and got lip filler done a few months ago, came out nice, I'm happy! I was nervous but the process was no biggie, didn't feel a thing. Jessica explained the after care, what to expect in the coming days, and did her thing! Going back for a little more this month. Also had laser hair removal done by Maira. She was so nice and the visit went well! Going back to her this month too!

Ive been going to JT for a couple months now for facials which have been great to my skincare…read morejourney! My goal is to reduce lines (in my forehead), and pores across my cheeks. I recently had an Erbium laser with Ashley whom was professional and knowledgable. The best part is the numbing because I didnt feel one bit of the laser. She also suggested PRP which is supposed to help with healing and my skin peeled off by the 3rd day. By day 4, my skin was good as new. Easy, fast results, and now I'm ready to go to my event tomorrow. I would easily do this again. My skin feels like new. Ready for my next session!

one word- WOW! this was my first time getting any cosmetic procedure and i decided to choose JT…read moreaesthetic as it is fairly close to me. tina and jennifer took the utmost care of me throughout my entire experience, from my consultation to the actual injections themself. tina walked me through the cost for each procedure and was extremely transparent with the pricing. jennifer also made me feel extremely comfortable, given it was my first time, and i could immediately tell she was definitely a longstanding and experienced professional in this field. they were both very receptive to the results and goals that i wanted to achieve and i never felt pressured to do anything i didn't want to do. so far i am in LOVE with my results and i can't wait to see how it looks once it settles down in a couple weeks. all around great experience! 10/10

I recently visited Neoderma for a pico treatment, and I can honestly say the entire experience…read moreexceeded my expectations from start to finish. Melissa and Cynthia are truly exceptional providers!!! Thank you for helping correct my skin! I've never felt so confident without wearing makeup!! (: From the moment I walked in, the clinic felt clean, modern, and very professionally run. The front desk team (special shout out to Emily & Tima!) was warm, organized, and respectful of my time -- check-in was seamless and I never felt rushed or overlooked. You can tell they value patient experience just as much as clinical outcomes. The consultation was incredibly thorough. They took time to evaluate my skin, explain the technology being used, discuss realistic expectations, and review pre- and post-care in detail. I really appreciated that nothing felt "salesy." Instead, the focus was clearly on safety, education, and choosing the right treatment for my skin and goals. During my treatment, Cynthia was extremely skilled and attentive. She checked in frequently about comfort level, explained every step of the procedure, and confidence. I felt completely safe and cared for the entire time. Melissa also thoroughly took the time to build out my skin care routine and educate me on the importance of post care. Most importantly -- the results. I am genuinely thrilled. I noticed improvement sooner than expected, and my skin looks smoother, clearer, and more refreshed. The outcome looks natural and healthy, not overdone, which was very important to me. I would absolutely return for future treatments and already started recommending to friends and family. I highly recommend Neoderma if anyone is looking for results-driven, ethical care!!!

I went in for a consultation, and the PA Johanna told me that my mole and brown spots could be…read moretreated with PicoWay laser treatments. She estimated I would need about 4-6 sessions. She also recommended using a melanin inhibitor beforehand because it would make the laser treatments more effective. I asked whether the products were vegan and cruelty-free. She said she'd go ask, but she came back without an answer. Before leaving, I scheduled my first PicoWay treatment for the following week. When I returned for the appointment, I saw a different PA, Sheri, who gave me different information. She told me the brown spots on my leg actually could not be treated with the laser after all, and that I would likely need 6-12 treatments rather than 4-6. She also did not know whether the recommended products were vegan and cruelty-free. Additionally, she explained that I was supposed to use the products for several weeks before beginning laser treatments -- something I had not been told during the original consultation. The first PA had mentioned the products, but never explained that pre-treatment use was required before starting the laser. Sheri contacted the product representative to ask about the vegan status of the products, but the rep was unsure and could not provide any timeline for getting an answer. At that point, I left without receiving treatment. Both PAs were friendly and professional, but I was frustrated by the lack of consistency and communication. I would have appreciated someone following up about whether the products were vegan before I came in expecting to begin treatment. Instead, I wasted time coming to an appointment that ultimately could not proceed. It also concerned me that the providers were not on the same page regarding what could actually be treated or how many sessions would realistically be required. It has now been about a month since that appointment, and nobody ever followed up regarding whether the products were vegan, despite assuring me that they would. I ultimately went to a dermatologist, who explained that the mole and brown spots should not be treated with laser in the first place. She excised the mole for less than the estimated cost of four laser sessions. Based on my experience, I would recommend seeing a dermatologist for concerns like these, since they are medical skin specialists.

Ladies here always friendly, never an attitude! Been going to laser away for all my cosmetic needs…read more The Eastvale location is so conveniently close to my work and never TOO crazy to book appointments weeks in advance. The goal is to try all the services!

Sad that I couldn't even get through the consultation before setting an appointment. Gina was…read moreextremely rude and dismissive. I'd ask a question and there was silence so I would proceed to answer my own question and she'd be like "umm no" okay so tell me then? She asked why I had a consultation back in 2024 and didn't proceed, I told her because the nurse I saw in office for a consult said she wouldn't recommend if I wasn't close to my goal weight. She then replied "well what's the difference between then and now?" I said I lost 40 pounds since. Then it was pure silence. I ended up hanging up on her but I guess if that's the first experience I receive then it's a sign to not proceed with services.

Love this place!!!! I had a few services done today by…read morenurse Nabila Rn wow is she so unbelievably talented. First I had some filler added to both of my temple areas as I noticed some volume loss and hollowing which happens with age apparently. I didn't want to wait until it got so bad that there was possibly no help available. I felt no pain just a lil pressure. I'll admit I was a lil afraid at first but a min into the treatment I was like was that it?! I will post pics in two weeks once it's settled in but it already looks soooo much better. Next, I decided since I was already there lol to add some volume to my lips once again due to age I noticed that they needed a lil pick me up and some shaping!!! I'm so happy that we decided to do this. What a difference a lil here and there makes. My face looks more balanced and over all younger. This med spa is so clean and comfortable no pressure and just good vibes. I can't wait to return and share my experience with others. I will post pics on my follow up appt in two weeks. A special "Thank you" to Nablia Rn for your skilled expertise, knowledge and comforting bedside manner.

I have NEVER left a review before, but this place, more specifically, KARINA, deserves all the…read morelove. I came in for a consultation to get my lips done. She made me feel extremely welcomed, and she was so kind and really made me feel heard about any concerns I did have (shape, size, etc.) I did come under the impression I would get my lips done the same day (my own fault) and I have an extremely busy schedule due to school. She made magic happen, and was able to fit me in the same day. Of course, lips are swollen after getting them done, and I was worried. She assured me everything will be fine, and I would most likely miss the swollen phase (she wasn't lying). Karina has boosted my confidence, and has made me feel like a new woman. I love my new shape, and she killed it in every aspect possible. I get so many compliments now! She has absolutely earned my trust with my lips, and I will never go to anyone but her. If anyone is looking to get their lips done, she's definitely the girl to go to. And the salon is so cute too!

Rose is amazing she is so sweet and I went in looking like an old sea hag and came out glowing…read morefeeling amazing she is a must see if your looking for a awesome aesthetician

Rose is a beautiful esthetician that does a great job at making you feel beautiful. She is the only…read moreperson I will go to for my facials. My husband knows how much I love going to her. He had the brilliant idea to gift my mom, his sisters and my oldest sister with gift certificates for Christmas this year. My mom and twin love her as well! I can't wait for the rest of my family to go to her for some nice r & r.