Cross contamination of food. I witnessed them cooking raw shrimp on the same grill with beef at the same time using the same utensils. When I brought it to the attention of the acting manager, she just ignored me. read more

Came in for a late lunch at around 1:30 on a chilly Wednesday. There was one other table of guests, it's pretty quiet but many employees were behind the counter. We were greeted immediately by a friendly hostess at the order counter, though she wasn't sure how things were prepared or what ingredients were used she did know who to ask and how to request special instructions in their POS system. I ordered a veggie bowl with white rice, no sauce or butter for $6.50. I wasn't aware it came with a chunk of fried tofu also! Which was a nice addition but it's not listed and I'm going to assume they have egg in the batter it's coated with, for someone with an egg allergy that could be a serious issue. They have soy sauce and sriracha sauce with small cups for seasoning your dishes along with packets of ketchup and other condiments. The portion was big enough for lunch and very affordable. I would come again when given the opportunity. read more

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I'm so disappointed I have been a long-time customer and today has just pushed my nerves. The music is so loud that people are not hearing their numbers. I watched the young man's order be called four times before he ever heard. I waited watching people who came in well after me getting their orders that look identical to mine. now I've gotten back to work and this is what I have read more

Ninja and Grill - Bulgogi beef - Chinese Near Me - Goldsboro, North Carolina

Cold food and bad customer service. Waited over 25 minutes for four meals and they all came out cold besides the miso soup. Extremely unprofessional cashier. Cashier was laying on the counter at one point trying to climb over the counter into the dining area. This was in plain view of customers and staff. The fact that no other staff member corrected her tells me this behavior is openly accepted. The restaurant was not as clean as it use to be in the past. We just wanted to finish our meals and go. Then we found a hair in my daughter's meal that was not the length nor the color of her hair which caused us all to just stop eating, immediately, get up and leave. We didn't even care to ask for a refund because we have no plans in ever going back. It's a shame because their other locations/establishments are great! read more

Ninja and Grill - Proof of purchase. - Chinese Near Me - Goldsboro, North Carolina

Look the food is ok. Like all ninjas but seriously the service SUCKS. It takes 30 mins to get your food on a good night when they aren't that busy. They have forgotten or lost my order on multiple occasions. Not even a sorry. I usually have larger orders (family of four) so I have to pay over the phone, which is fine. However. Because of this I am stuck waiting for them to get it together and give me my food nice waited for up to an hour. For. Hibachi. It's insanity. read more

I rarely re-review but here it goes. We went to Ninja for a quick and casual work morale booster lunch. I ordered the Veggie Entree with fried rice ($5.50). I was pleasantly surprised at the lightly fried tempura tofu on top of the generous helping of veggies. As for the star increase, they no longer put that signature Sumo white sauce in the fried rice. read more

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Took 40min for a take out order to be ready, sloppy staff and didn't seem to be taking it seriously. Didn't get any soy sauce or shrimp sauce, that is normally included. It wasn't busy when I went to pick it up so I'm not really sure why it took so long read more

Super disappointed! Place used to be the best place in town and I would go at least twice a week. After the bumped up the prices I had to drop how often I went, but I thought it was still worth the money. Now your paying the prices and your getting trash in return. Gave them two stars only because of how nice they are and how fast the food is prepared. read more

They open at 11. I was here before opening waiting on them to unlock the door. I was the first in line. It took almost 40 minutes to get my food after ordering. How does this make ANY SENSE? Food is not as good as it should be for the price. Their steak is cheap and has too much fat in it. Chicken is chicken. The rice is crunchy. And, their menu is bland. For southern folks, the sweet tea is awful. I really just have nothing good to say about my experience here. read more

I visited the location on Berkley Blvd on 24 May 2020. Stefani M was rude and did not allow my son to pick up our order. The food was all tossed around and there seemed to be extra onions when I asked for light onions. 8 years ago...Ninja use to offer great customer service and excellent food in taste and quality. Sadly they deliver just the opposite. I'll pass. read more

I was not a fan I felt like the meat was very fatty and dry. I feel like there are better options in the town if you are looking for some sort of Asian food or sushi read more

One of my go-to lunch options when I've got a few extra minutes. I'm a big fan of the chicken "bowl" with white rice and white sauce. You have two options for rice. They do charge extra for additional sauces, but it is money well spent! So yummy! Portion sizes are large. It does tend to take a while for your order to come out. In their defense, my food is always hot, fresh, and correct. No complaints here! read more

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They served me rotten salad! The cucumbers looked okay by tasted acidic and not fresh at all. read more

Ninja and Grill - Gooey mess of a salad. More than likely salmonella lurking in this too. - Chinese Near Me - Goldsboro, North Carolina

Absolutely the worst service!! It is run by a bunch of children with attitudes. I never leave reviews, but this needed to be said. Do not waste your money on these people. They can't take call ahead orders, unless you give them your credit card info over the phone. You wait 45 mins for the wrong order, and when you call to rectify it, they have attitudes and refuse to let you speak with a manager. Worst service ever!! If I could give them zero stars, I would. read more

My family stopped in for a quick bite on a Friday night while in town for a swim meet. We thought we could get some white rice and veggies and chicken. The person at the resister seemed annoyed to have customers, but the place was packed so I thought we'd give it a try. After trying to ask just 1 or 2 questions and getting little more than an exasperated cashier we ordered. There are so few pictures so it was unclear as to what we were ordering. I got a bowl of greasy rice topped with a processed cut up chicken patty covered in a mayonnaise based sauce. Ugg. My husband ordered shrimp and was given chicken. (They did re-cook his). My daughter ordered the hibachi which was the best of a sorry bunch. Everything was very greasy. Overall: Horrible food. Terrible service. Fair atmosphere ( but it looks like the put paper signs over a Mexican joint pulled in a few bamboo plants and called it Ninja) I will never go back. read more

Alright, so I've gone back a few more times, and I feel they have improved. I noticed a slight change in staff, and the cashier is much friendlier. They can be quite busy but my food never takes more than 10 minutes to come out. I now have tried the steak bowl cooked medium with steamed rice, and kimchi. Both are pretty delicious and my steak is almost always cooked just the way I prefer. I do recommend it if you want something quick and tasty. read more

Ninja is quick and easy if you want some pretty good chicken/steak with yum-yum white sauce and some rice and veggies. It's not anything too special, but it's definitely my go-to Saturday afternoon lunch. If you're a carnivore, stick to the chicken bowl, it's delicious. read more

Customer service here is not exactly the best in town. Like what other reviewers say, the cashiers should be made to understand that happy customers = good business = they keep their job. They probably need a good manager here to train their staff. Moreover, floor is oily/slippery not just near the bathroom area (which is adjacent to their kitchen) but also in the dining area. The food is alright, I usually order the bibimbab which is fairly decent. However, I realized that the taste is fairly inconsistent. No quality control here, I guess. read more

Ninja and Grill - Bibimbab - Chinese Near Me - Goldsboro, North Carolina

This used to be my favorite place to eat when I lived in Goldsboro. I decided to visit them while in town seeing family and I ordered the steak & chicken combo, I maybe 4 pieces of chicken in my meal and they were burnt and all the steak was cooked wrong & I had to spite out half my plate due to it being all fat piece or over cooked and hurt my teeth to even chew. The carrots were also the biggest pieces I have ever seen so they were not easy or good to eat. I am very sad, but they need to find better cooks, I will visit the other locations hoping they will be better:( read more

The food is ok, and is pretty much anytime I've been. This particular visit today was enough to almost make me not want to go back and eat in...or at all. FLIES!!! There were flies everywhere. I counted no less than 10 on the fake bamboo plants behinds our table. There were countless more flying around the dining area...and in the kitchen as well I'm sure. Get them under control please. read more

Good food!! Not too expensive and you get a good sized portion. It can get a little crowded during lunch time, and there is minimal seating. I recommend the steak bowl! It has better quality and quantity of food compared to the new location they just opened on Wayne Memorial. The Wayne Memorial location is a little bit more expensive, but has more seating. read more

Ninja and Grill - Steak Bowl! - Chinese Near Me - Goldsboro, North Carolina

Ninja is an express version of Sumo's. Its pretty decent for the price and the area. If you like the fried rice/chicken/beef from Sumo's you will like this place. I like asking for their white sauce and drenching everything in it. There's not a lot of options in Goldsboro, to be honest. And out of all the Chinese/Japanese restaurants, Sumo and Ninja does it best. read more

Absolutely horrible. I got the chicken terriyaki and the meat was so overcooked it was like styrofoam. Rice was fair, vegetables were overcooked. I could not even eat it! I guess I should have expected as much for $7, but seriously?? read more

My husband warned me that their bulgogi Bowl was addictive, I didn't believe him, turns out he's right. They have such great food and every time I go in the service is wonderful, people greet me and are very polite and friendly. read more

Waited 20 minutes for 3 items, miso soup, steak teriyaki, and fried rice. Then I heard them call number 86 I looked at my own ticket and it was number 84. I went up and said excuse me I am number 84, a girl with stretchers and a pixie cut said Sorry its not ready yet. Mind you I was there before 86, at least 10 minuets before. And then they called up number 88 two minutes later. Also I was take out, take out should have been ready in 10 minuets. After another two minutes they finally called my number. I would give them no stars, never returning to this place. Ever! read more

Stay away. A bunch of high school kid reheating processed chicken and rice. Not their fault that is what this place is. Miso soup tastes like old stale water, the ginger salad was lettuce and some ginger dressing on the side. Chicken teriyaki was grilled up chicken with brown rice , with packaged type sauce. It's not Japanese food, it's just the same instant food you find in Walmart- or at a buffet. Interior furniture was beat up, McDonald's at least fixes their furniture when broken. read more

It might be because of this place's cousin restaurant, Sumos, but I like this place. It has a similar taste (most likely because they use the same ingredients and cooking materials at both places) to Sumo's hibachi menu while being a little cheaper. So it is like a fast food hibachi joint if you don't have the time or patience to sit down and watch it get cooked in front of you (ain't nobody got time fo dat). Quality of food I received was also pretty consistent. One of the few places I went to eat at when I lived in Goldsboro and has some nice "fast food" type hibachi meals to select from such as rice, chicken, salmon, etc bowls with either white or fried rice. You can also call in and place your order ahead of time so when you get there your food is ready and waiting to be devoured. I would definitely recommend if you are looking for a relatively healthy place to eat at rather than getting a burger or something greasy without spending as much as a restaurant. read more

The food is good enough most of the time. The service sucks all the time. Rude, inattentive cashiers.

Went here a few days ago and the food was not exactly why I expected. The portions are not worth the money that you pay and tastes like that use way too much msg!! Left me feeling very thirsty for the rest of the day. Besides that the food there tastes decent, but leaves you wanting something a bit more. Will probably not dine here again. read more

I always call ahead whether I eat there or take it to go, if you don't you might be waiting a while. One other thing, if you love the chicken soup they make at Sumos, they don't serve it here. Other than that, I think the food here is just plain delicious. Get the white sauce and pour generously on anything and it tastes even better. read more

Service was bad and quite unprofessional! Cashier claimed to be supervisor but was incompetent. AC was broken on a 90°+ day and management should have posted a sign so guest would be aware before deciding to dine in. Asked for refund and the self proclaimed "supervisor" had no clue on what to do. Had to end up asking the actual boss or possibly the owner to perform a refund. I've had better experiences at the Wayne Memorial location. read more

They used to give a good amount of fried rice, now they give this little portion. I mean rice can't cost that much for as little as they give. read more

I called in a carry out order for two families, roughly $65. Went in to pick up and the cashier was both bothered to have customers and uninformed of what the restaurant offers. Got home to find part of the order wrong. Calling the store, I got stonewalled by the young female manager who seemed intent on not helping to solve the problem. 20 min into the call she finally agreed to remake the order at which point I declined because the children were hungry and I had told them to eat the wrong food. I wrote a letter to Jay Chin who owns both Hibachi Express locations, Sumos and the new Jays burger and Sushi bar downtown. It has been over 6 weeks and have yet to receive a response to the problems within his restaurants. I guess it's no surprise that the service was as bad as it is, they are only following the example of their owner. Had I received a response, I would have revisited Sumos and the new opening downtown but I wont spend my hard earned money somewhere if the owner doesn't even care about the service his employees are offering its customers. There are plenty of other restaurants in the local area to visit. Thank you Jay for making the decision easy for me. read more

this place sucks! i get it your not charging a lot and giving big portions, but still wtf??!! such low quality food. your workers are nonexistent! read more

I do not recommend this place. Food is okay, but I have definitely had better food elsewhere. None of the staff is very friendly or helpful either. The thing that gets me about here is the price. Everything is so expensive! And they charge extra for everything. It cost twenty five cents for a cup of water. And extra sauces cost twenty five cents a piece. There are a lot better places to go in town for a quick meal. read more

This has become one of my favorite places to eat in town. We don't always have a lot of options but Ninja Express is a welcome change to the average meal. Love the food, always good and the staff is always courteous! read more

nice food and service. Loved teryaki chicken bowl really good. I have been here many times and ate like a pig every time.

Absolutely disgusting!! I went there today and they served me chicken that was completely raw in the middle.

bought two chicken bowls with white sauce. got home with them and poured the white sauce on and took a bite and it tasted sour. the sauce was spoiled. called the store and they said there was nothing wrong with it and there was nothing they could do. poor service and food. read more