Dysfunctional website, impossible to contact by phone, 4 attempts. Had an appointment, called to confirm. Was once on hold for over 20 minutes. How do I cancel my contract? They also called me on old landline phone, not correct number. read more

Always had postive experience when calling them for service and one time had a water heater installed they are very professional and always cleaned up. read more

trying to cancel my comfort service plan because I don't need it anymore. the game playing is ridiculous. The number the letter says to call to cancel can't cancel but another department (I think sales LOL) has to call me in 72 hours. It is "noted I called today" but no guarantee the cancel date of today will be honored. ugh read more

Also had great service from then until recently. I can not get in touch with anyone regarding a furnace that was installed by them and having an issue with. This is a potentially dangerous Issue and they do not answer calls and don't call back as well as not respond to any form of communication. read more

We had a very expensive new furnace installed. Tech guys were ok but no one knew why a light was blinking until they changed the power box a week later. Phones are not answered, no one calls back, and no one knows the answers to questions when you finally talk to someone. So sorry we chose them and would never recommend them. read more

I recently got a contract with this company because I see people in My neighborhood Use them. I called today to get service for my ac and they told me they cant give me an appt till July 9. This is unbelievable. I have family in my house with serious health conditions. I Told them just that and they said we will put you on the emergency call list. This is not acceptable. Also I asked if I would upgrade to their platinum plan can they come out sooner. They said no because it takes 14 days to get the first appt. And if I cancel the plan I would be responsible to pay for the rest of the year. Awful!! read more

I signed Up for a Yearly plan, they came out within 2 days to fix my furnace. Gentlemen was Beyond Professional, explained Everything to me. Glad I signed up. read more

my gas furnace stopped working , I have a NJR contract they put me on a service list 2 and half days later they showed up. The technician say's my boiler was too old and needed to be replaced. Claimed it was leaking Carbon monoxide after inserting a meter probe into the exhaust. Left without any further assistance. 7 year 's of of a customer with their service contract. Disatisfied read more

Extremely disappointed with NJR Home Services. I scheduled an appointment for a quote to replace my central air unit. The salesperson showed up 30 minutes earlier than the agreed time, then blatantly lied about arriving on time -- even though my door camera clearly shows otherwise. I've tried calling two days in a row to reschedule, and no one has returned my calls. This level of unprofessionalism and lack of basic customer communication is unacceptable, especially when dealing with major home system replacements. If this is how they treat potential customers, I can only imagine the service quality after a contract is signed. I won't be using or recommending NJR Home Services. read more

Be careful if you sign up for a service contract with them. Earlier this year I signed up for the Premier Plan which entitled me to preseason tune-ups for both my AC and my boiler. I started calling in August to set an appointment for my boiler preseason tune-up and was told they had no appointments available for the next month but to keep calling. Which I did, two more times. The last time I called I was assured that I was on the waiting list to get an appointment. It is now the end of October and we are beyond preseason at this point. So I called NJR Home Services and said that since you couldn't give me an appointment for the preseason tune-up, I would like to downgrade my contract to the regular total plan and save myself $5.64 per month. They were happy to do that. However, when I pointed out to them that I have spent almost $260 this year for service I didn't get (7 months charged @ $5.64 plus tax) she refused. She said they were granting me a "courtesy" by allowing me to downgrade the contract. It doesn't sound like I'm going to be renewing with them next year. read more

I had contracted NJR Home Services (NJRHS) to Replace my heating system & Air Conditioning system, While they were in my home conducting the installation of both systems, I called the salesperson and asked to have my Hot Water Heater (HWH) replaced even though there were no issues, but it was 24 years old and I figured I would have it replaced before an issue. The installers were were very professional and pleasant. After the installation of all 3 systems, about 2 months later I received the required permits in the mail from NJRHS for both of the HVAC systems. It is now approximately 4 months and I still do NOT have the required permits from NJRHS. I contacted my local Municipal building department and they confirmed that they only have an open permit for the HVAC Systems and Nothing filed with them for the HWH. Since I had to pay in advance to NJRHS for the permits to which they file, I am NOT going to pay again for the permits. I did call NJRHS and inquired about the permit for the HWH and they checked with their Permit Dept and can't find anything and was suppose to call me back and that was 2 weeks ago. I'm getting the impression that once they do the job and get the money, they don't care anymore. Final Inspections are very important to ensure that everything was done according to the UCC Code and safe for the occupants of the household. I wish NJRHS would just file the permits for the HWH so I can get it inspected. Anthony C. read more

Unbelievable! I called on Tuesday (95 degrees outside) to say that my 3 year old AC wasn't working. The soonest they could get out was today. They did come out last night at 6:30 pm and the tech was very rude. He was in and out, said a part needed to be ordered and it could be a few days to come in. I have 3 small children and my house is 85 degrees. Today I call and part still hasn't arrived. Customer service is very nonchalant saying the part might come in today or maybe tomorrow but than a tech needs to become available. Apparently I pay monthly for a plan that gets renewed on it's own and covers barely anything. NJR what a joke! read more

Had all of my mechanicals replaced by NJR Home Services for a grand total of $15300. The unit they sold me was undersized and fails to even cool my house to 75 degrees. I've had to pay two other HVAC companies to confirm this. Stay away from this company. read more

NJR Home Services is a joke ! I called on June 24 to schedule an A/C service call. First available date was July 11 ! Called July 10 to obtain a time frame for the service call and was advised the time frame would be between 8:00 am and 8:00 pm. That's customer service ?!? They tout 150 trained technicians and can't do better then a 17 day wait and a twelve hour time frame ? We've been paying for a 'Comfort Service Plan' for years and this is the best they can do ? read more

I have a service contract for 9 yr that I own my home. Whenever I need help or service I have to wait a week because they are busy. Why do I pay for a service contract if I can't get service?recently I had water near my HVAC and water heater . they would not come out till July 8th but if I was willing to buy a new water heart they would come out in 2 day! i am not a plumber or HVAC expert so how would I know if it was bad or not?I called around got a repair man who came out same day turns out I just needed maintance on the HVAC system . I did not need a water heater at all. I called to cancel my 9 yr service contact and will use a random company who respond then this company. read more

I bought my house in November of 2021. I got a letter in the mail TODAY saying my comfort service contract is auto renewing. I have never heard of this before so I called NJR customer service. They told me I was paying $40 a month automatically in my NJNG bill for this. I asked if they could send over what contract I signed because I've never heard of this before. They assured me that I never signed anything, it just came with the house automatically I didn't have my own contract. After looking this up it appears this is COMPLETELY illegal unless they have a charge on the title of your home which clearly they don't. Told me they'd call me back and they never did. I would rather flush money down the toilet than give any money to these scammers. Use another company that has some sort of morals read more

They fraudulently submitted information to NJNG for charges without any agreement from customers. These payments are unlawful and they only existed because NJNG does their billing. NJNG don't do anything verification of these contracts the company actually suggested that the contracts are inherited. They apparently fraudulently occurred on paperless billing, plus they seem to have access to NJNG customers personal information. read more

I called because I have an issue with my hot water heater leaking and they said I'm on a wait list and should hear from someone by Monday, that's 6 days! They have no problem collecting money but when they are needed they aren't so quick! Update: I did send an email but no response read more

No heat, 16 degrees out. They can't come out for 2 days. This is not the first time the wait has been anywhere from 2 days to a week for no heat or no ac. No priority given to senior citizens. Have been a customer for over 22 years and service has gone downhill. read more

First of all, it takes about 45 minutes to get someone to answer NJHS's phone; then it takes another 1/2 hour to schedule an appointment, which is usually an "all day" time; you never know when a driver will show up; now you have to tell them to bring a ladder to get to the unit and they usually forget and say it's your responsibility to provide access to the unit (heater, AC , water heater). Often they say the repair is not covered. The driver/repairman usually does not seem well trained. Plus the price is high. And NJHS does not do routine preventative maintenance. NJHS provides me no peace of mind; I'm dropping all the plans as soon as I can, and will just call a licensed repairman when needed. read more

This company replaced an HVAC system in my home last year. I have had nothing but issues with them. I have 2 zone heat and it was just for my downstairs. The unit installed was too small. They did not take into account my square footage, open space, amount of windows, ceiling height etc. I paid another company to come out and they said the same thing "the unit installed is not large enough." My upstairs, which is over 25 years old, is still working and heats my entire upstairs in a sufficient amount of time. My downstairs takes hours just to go up 2 degrees. We are always cold and it's been a rough winter. I am so dissapointed with the lack of customer service and improper installation. The unit cost over $13,000. If I had known (since you can't post any negative reviews on their site, I've tried. They cherry pick the reviews). I would have never used this company. Needless to say I will NOT use them for my upstairs and would definitely not recommend this company to anyone. read more

I came here to leave a positive review for this place and I was surprised to see some negative reviews. That was not my experience, and I left this similar 5 star review on another site as well. These people replaced my gas water heater earlier today. For me, I found that everything was handled in the highest professional manner. From the ease of making an appointment, to the followups letting me know when the techs were on the way, to the professionalism of both techs while they were in my home and their knowledge of the equipment and options that were offered to me, I was very impressed with their service. The thing is that you expect this kind of service from anyplace that you call, but you rarely get it all. This place delivered it all. read more

Had sales person Dave come to my house to give me a price on 4 ton compressor and air handler. He was a gentleman but lacked personally. After sitting down he went on his I pad, mumbled to himself and then printed out the proposal. Handed it to me without any explanation on what they will do exactly for the overpriced amount of appropriately 12k which sells for 4k for 4 ton split units on internet with free shipping. Remember this is a replacement. So they want 8k for disconnecting old compressor and air handler. I asked for first responder or military or senior discount, said their was none and thanked me for my service. I then said it was too much money. Nothing more was said of him except have a nice day and left. What would njr charge for ac if I never had one to be replaced??kenneth read more

-minus 5 stars HORRIBLE!!!! This company is a JOKE!. DO NOT USE THEM, you are wasting your money. this is how they left my water heater (see pic below). The 1st guy came after 2 days and said it needed a part and then had to order it. He came back a week later and installed the part the wrong way and fried the circuit board. Rheem manufacturer verified this. Then they said it would cost $1900 just for labor to install a new one, plus $2200 for the new unit. I have a service contract with these bozos. 3 weeks later and still no hot water until I called Rheem myself and got a real contractor. read more

NJR Home Services - Heating & Air Conditioning/HVAC Near Me - Wall, New Jersey

While the service men are professional the service isn't no problem charging just don't expect them to show up in emergency with any urgency if you prefer to wait days and weeks for service they are a good choice read more

What a waste of time. Reached out to these clowns for a ac replacement quote. Got an appointment a month away. The guy showed up water an hour with me never received a quote. Absolutely bizarre. If they can get you a quote do you think they will do a good job at your house? Stay away. read more

We've been happy with the service up until today! We live in Barnegat Light, NJ We have no heat - it's one of the coldest days today, tonight, and tomorrow, and they have no spots for emergency calls. Put us on a list in case there's a cancellation, but otherwise no go. What heating company doesn't provide space for emergencies, especially in the winter. Will be looking into other companies as we try to find one to fix our heat. read more

Wonderful service, replaced my furnace and A/C a few years ago. They were very professional and reasonable. You can also finance the sale and installation on your monthly gas bill and add a service contract! They are very responsive and experienced! read more

In general I was somewhat happy with the service men who came to the house to fix my furnace. My furnaces are old so I know that there are limits as to what they can do. We decided to buy a new furnace and could not get to first base with their salesman Robert. We could not even get together for an appointment. Imagine a sales person who thinks he is better than the customer. He called at night when I was not available and then got annoyed with me when I could not accommodate his schedule for a telephone call. I apologized for my busy schedule but that did not sit well with Robert. He ignored my calls. My advise is that are plenty of fish in the sea and to run from these "better than Thou" people. I know that there are good salespeople out there and NJT needs to find the good ones. read more

I gave a 5 star for the work the tech performed, every tech that has come to our home has been great, however the customer service is less than 1 star. NJR installed a tankless water heater on Feb 7, since then i find out there was no permit by the town issued, and I have not received my rebate info since Feb 7. I have called repeated times and been on hold for over 50 minutes and no supervisor will speak to me. The town has said if the permit isn't finalized soon, I will be fined. My suggestion is deal with local plumbing and heating people. NJR and NJNG are the very worst in terms of customer service. read more

Over the summer, one of my AC units stopped working. It was over 30 years old and condenser could not be replaced, so replacement was required. Even though it was the middle of the extreme heat wave, they arranged for salesperson next day for quote, and even arranged installation three days later. They went far out of their way to please and accommodate. Every representative was so patient, kind and understanding; the technicians were friendly, helpful and knowledgable. They patiently waited months for the SaveGreen money to come through for payment. I use NJR for all my service contracts (ACs, Furnaces, Water Heater) and they have always provided exemplary service (I have had their coverage for 20 years). The phone people are kind and caring, and the technicians go out of their way to provide exemplary service each and every time (and I have them here seasonally considering the age of my units!). They keep my other 30+ year old units running due to their dedication, caring and skill. I cannot recommend them highly enough for both installations and for service! read more

Do not use NJ Resources. They heartlessly ripped off my elderly mother and refused to repair the two-month-old HVAC unit they sold her in freezing winter weather! In mid-December 2023, my 86-year-old mother financed a new furnace and service contract through NJR to replace her old unit. The basement has both a sump pump and French drains, but the workers disregarded recommended procedure (& common sense!) and did not place the unit on a platform. Five weeks later after a torrential rainstorm, the sump pump failed, flooding the basement, and disabling the furnace. NJR sent technicians two days later for the repair and the technician claimed that the unit could not be fixed. He said that since the unit had taken in water, was "unsafe," & would be "red-tagged" and that NJR would no longer service the unit. He then instructed my mother to contact her homeowner insurance carrier. When she asked why the unit had not been placed on a platform, the technician explained that despite the fact the unit was located less than 19 feet from a sump pump and less then 2 feet from a French drain, they were "not required" to install it on a raised platform. I contacted NJR customer service and the representative (Jennifer?) while she was sympathetic, she said there was "nothing more she could do." Due to the gross negligence and incompetence of NJR installers, my elderly mother is without a safe, working furnace, and she still owes nearly $7000 on the broken heating unit NJR incorrectly installed. read more

Unlike some here, I had a wonderful experience with NJR Home Services replacing a hot water heater. I had received several high-ball estimates from local HVAC companies and was quite happy with the realistic price quoted to me by NJR/HS. One phone call, fast scheduling, easy terms (12 payments on the gas bill). Two techs arrived as scheduled and had the job done in under two hours. So, right unit; right price; right payment options; right workmanship. Unless it was free, the experience could not have been much better. read more

I have tried every possible way to get the monies that was fradulently charged through NJNG by NJR home services. The company has be charging me for payments of falsely initiated contracts for over 20 years. They actually had the nerve to suggest that I wasn't reasonable to ask for a complete refund. They have agreed to pay back 4 years, However I am contacting an attorney because I was told that only the courts can prosecute them for fraud. I will keep everyone informed. I only gave 1 star because 0 is not allowed read more

Still no call back from NJR home services . Day 4 without heat. Last post reply requested that I email them, which I did, still no response. Also two phone calls to people who said they needed to have someone call me back... Still no call back on when parts on my 3-4 year old unit installed by them will be in. read more

Over the course of several years, NJ Homes Services has provided less than adequate service, on multiple occasions. During a period of sub-freezing weather, I was told the wait for a service call was 5 days. My boiler that was installed by NJ Home Services needed to be replaced. after 14 months. It was replaced by the manufacturer at no cost. NJ Home Services charged me $2000 for installation. If I could have given negative stars, I would have. read more

This company is a scam. we have spent hours attempting to schedule service and they keep putting us on hold. Finally they scheduled our service charged me the copay $55 and then I get an email that my appointment is canceled. When I call and ask for a supervisor nobody picks up the phone. Don't waste your time or money this is not a legitimate company. To update they forwarded an email to us that we are scheduled for service between 8 am and noon. Nobody shows up and when we call. They tell us they canceled the service. No reason for cancellation. Yesterday a supervisor rodolfo garro sent me an email confirming my appointment. I sent mr garro an email asking him to please call me as nobody showed up. I have never heard from mr garro. The fact that my wife lost a days pay because of their fraudulent representation is meaningless. Save your money don't deal with this place. read more

I asked them if the service person who will be entering my home is vaccinated, they replied "we don't ask them if they're vaccinated". When I told them I need to know, he just coldly regurgitated the same words. Then proceeded to ask me Covid questions to protect his workers, which I had to answer or they would not service me even though I have a service contract with them. Very unprofessional and dangerous! read more

Used to be a decent company but has fallen into mismanagement. Customer service is non existent and their fees for services is much higher than most plumbing and heating companies. Do yourself a favor and skip this company. read more

Always professional when you can get an appointment. Seems do not have enough techs to go around. Pay $453.24 per year and can't get an appointment for annual maintenance put on wait list. Never got appointment for A/C now it furnace time. Can't remember last time had maintenance and I put my own filters in each. read more