Unfortunately I don't think my review of this business could be scathing enough. I would not recommend this business. I would recommend that if you are a current patron of this business that you cancel your service immediately. But in all likelihood you are going to need to cancel or put a hold on your credit card first because the way NoBugs conducts business, I'm sure they will try to charge you for cancelling a contract. Want an easier way to get out of your contract? Keep reading. We contracted with NoBugs around FEB2018 and for the most part we have been pleased with their service and the support experience. Then, come OCT/NOV 2018 we contacted them to come to treat for roaches as their contract clearly states that roaches are covered "at no additional c[a]ost". At this time, we were quoted a price of $350, even though this service is supposed to be covered "at no additional c[a]ost". https://photos.app.goo.gl/NFqsVwoJ555pPJXE7 We pointed this out to NoBugs but he only retorted with the same quote and went into a rant about how specific types of roaches are covered but others are not, etc. and so forth. We again pointed out that their contract only states that roaches are covered but does not mention specific types, as they are attempting to use this to weasel out of their contract. This was then raised to Tyler, the owner, who ignored our email for 2 weeks, acting in bad faith and causing punitive damages. I then had to initiate contact 2 weeks later and Tyler only replied with "the quote stands". TLDR; In short, NoBugs refuses to abide by their own contract and punishes it's clients for requesting services covered under their contract. https://drive.google.com/file/d/1izgxmK26H7tPOigLfnjk2pdIefB0_akB/view If you have had a similar experience with NoBugs, I strongly recommend that you file a complaint about them with the CA Structural Pest Control Board (https://www.pestboard.ca.gov/howdoi/complaint.shtml). I'm sure Tyler will have a smart-ass remark for this review, similar to as he's had for all the critical reviews below so here is my challenge for anyone who has, or is considering leaving this business a positive review: * Enter into a contract with NoBugs that looks similar to the one shown above * Call NoBugs and tell them that you have german cockroaches and that they need to come out and treat for them accordingly, per the terms of the contract * See what price you are quoted or how quickly your contract is cancelled I sincerely hope that this company goes out of business and Tyler goes and flips burgers somewhere to try to learn some integrity and humility. Thanks. read more

I recently had an unfortunate encounter with No Bugs, a company that claims to offer top-notch customer service. After a year of being a customer I had to fire them. My experience with their support team left much to be desired. I feel compelled to share my disappointment, in the hope that others can make an informed decision before engaging with them. From the onset, it was evident that No Bugs customer service lacked professionalism and efficiency. When I contacted them regarding a garter snake problem I encountered I expected a prompt and helpful response to visit my residence the same day for peace of mind. Unfortunately, I was met with a series of excuses, and a general lack of concern while in distress. The first interaction with Matt was discouraging, as he communicated they were fully booked and busy for days on end. No Bugs was refusing to visit my residence, and was unable to provide a satisfactory solution or even express any compassion. Furthermore, despite several attempts to escalate the issue no one from the management team reached out to me. This complete disregard for customer escalation and lack of accountability was both frustrating and unacceptable. It left me feeling undervalued as a customer and cast serious doubts on No Bugs commitment to customer satisfaction. In my opinion, No Bugs customer service failed to meet even the most basic standards of professionalism and responsiveness. As consumers, we rely on dependable customer service to address our concerns and provide satisfactory solutions especially when a threat of a snake is present. Unfortunately, my experience with No Bugs was a stark reminder of how crucial it is for companies to prioritize their customers' needs no matter how many years you've been in business. Regrettably, No Bugs fell far short of these expectations, resulting in a deeply disappointing and frustrating experience. I strongly advise potential customers to consider alternative options that prioritize exceptional customer service. No Bugs disappointing customer support left me with a sense of dissatisfaction and a lasting impression that their commitment to their customers is far from satisfactory. Please show compassion, respect and prioritize these types of emergency situations for same day visits to your paying customers next time and I do hope this is a teachable moment for No Bugs. Wishing No Bugs happiness and the very best in your lives. read more

This past month we started having a TON of ear-wigs swarming around the exterior of our house at night, and no matter how much I sprayed around the house with bug spray from lowes, they just kept coming. I'd even have to kill 1 or 2 a night that would squeeze under our front door and my wife and I would see them crawling on the cieling, or across the floor to where our baby plays on his mat..... nooooooot cool. I saw the ad for no bugs in the bi-monthly santa clarita magazine that we got in the mail yesterday, went to their website this morning and filled out their contact form. Within 15 minutes their technician called me and said that he could be out today at noon. I was not expecting that. He got here early at 11:50, was really friendly, smelled like mint (lol) and was really nice even though my little 2 year old daughter was super shy. :) He got his gear, sprayed all around our entire house exterior, along the grass walkways, etc. He was in and out in 20 minutes, shook my hand, and said that I'd get contacted via email about how to schedule the next follow up appointment, as well as with login info for their website. He mentioned a new app that they are about to have available where customers will be able to report insect issues, schedule appointments,.... top notch stuff. On top of all of that.... our entire house smells nice outside, and I don't have to freaking stress out about letting the kids out to play and having them covered in toxic chemicals. THAT in itself is wonderful. Not having to fear that my kids are going to be poisoned for playing outside tomorrow. All I'll have to worry about is that they'll smell extra minty. heh. I cannot believe that they returned my inquiry and were out here same day within 3 hours. Awesome company. read more

We've had ant problems for as long as I can remember. We've tried everything in the book. Our best results were from using borax gel, worked OK but the ants would ALWAYS come back a week later just as strong as ever. Got so fed up I was venting to a friend over beers who said just call No Bugs and your ant problems will be gone. "No, No, you don't understand, I've tried EVERYTHING!" "Just call them, it will be worth it" So I did. Tyler came out sprayed the outside, chatted with me a bit explaining why we were having such a problem, took care of a hornet nest that unexpectedly showed up the day before and was done. Next day, still ants. Next day, very few ants. 3rd day, Couldn't find a single ant! Its been months and they have never returned. We had tried everything under the sun and could only make temporary dents, Tyler comes over and decimates them in 15 minutes. I feel stupid not calling him earlier. A+ read more

When we first moved into our new house we found that we were sharing the house with roaches & ants with the occasional rat in our backyard. Since we have a dog I wanted to find a company that can exterminate safely without harming him. I called No Bugs and they assured me that their exterminating solution was safe for pets and that they use essential oils in it. Also they put rat boxes out, which my dog cannot get into, that took care of the rat problem. What I can't get over is the wonderful fragrance they leave behind! Also, Matthew has been so helpful! When we had an issue with bees in our chimney, he basically gave us a little lesson on bees and basically said that they were just looking for a place for the queen to rest and that they should move on by dusk. Sure enough they were gone. They give us great service and they're very helpful! I really like this company!! read more

What can I say, they make me feel at ease living in my home. I moved in to my home three years ago and found a few roaches and spiders. I freaked out, of course. I contacted them and they came out. They are so kind, accommodating and knowledgeable. They took care of the problem and have been taking care of my home ever since. Whenever I have an issue I can contact them and they come out. They even answer my questions in between services. Recently I had a couple of wasps that got into my home from an open door. They came and checked it out and looked for possible places that there could be a nest. When I say that they answer my questions in between services I mean you can call them or text them and they will respond. Matthew is great!! I recommend them to everybody and anybody who needs a pest control service. read more

I enjoy praising companies when they consistently deliver upon promise and go above and beyond for their clientele. No Bugs is a company worthy of such praise. They are dependable, honest, and proficient at their job. I don't have any creepy little critters crawling around my home; No Bugs makes sure of that. They consistently provide excellent service and they are always on call if you ever have a problem in between services. They will gladly come out to re-service your home, if needed, and for no extra charge. Definitely hire these guys. Great company; family owned and extremely professional. No Bugs is the premiere exterminator of the valley! read more

I just started service with them today, and can say I am very impressed!!! Tyler was very informative on how they were going to treat me and my family's environment. I have two young boys, 2 dogs, and one big tortoise that have free range of our whole back yard. So Tyler worked around the spaces where our tortoise grazes, which I really appreciate. I even got to see some widows come out of hiding, right after he sprayed, and die right in front of me. I felt bad, but my kids safety comes first. I feel much better knowing that my kids outdoor toy box is spider free. And the spray smells so good! read more

We have been using NO BUGS for eight years now and the reason why I originally booked them was because I wanted safe product to be used because we have pets. Matt was our original bug guy and he has been amazing at keeping all the little critters away. When we moved up to Castaic from Valencia we definitely needed a full once over on our large hillside property. We recently just had Matt put in four rat poison boxes which have tremendously helped as well. Thanks for keeping all the little pests away! We will continue to promote this business to all our friends & neighbors! read more

I've been using no bugs for a few years now and I'll tell you before I started no bugs every summer I would have ants every single summer, no matter what I did I could not get rid of them. I called no bugs .Matt came in and explained what needed to be done and every summer since I have not had any problems with ants or any other bugs, We i needed them to come out on a different day . They have no problem rescheduling . I would recommend no bugs. All the employees are 100 percent professional. read more

There were lots of ants coming to our kitchen. It was an unending ordeal for more than a week trying to get rid of them. Spraying with vinegar solution and Zevo didn't work, actually it seemed like the situation got worse. Matthew from No Bugs came to the rescue! The initial treatment was in the morning, in the afternoon of the same day and for two weeks now, not a single ant has been seen! No Bugs products are effective and most importantly they are safe if you have children and pets. read more

Learn more at: https://www.facebook.com/NoBugs This is the number one pest control company in Santa Clarita. I'm not saying it because I'm the owner I'm saying this because we've been voted number one for the last five years in a row by the residents of Santa Clarita I'm not just the owner or an employee. I'm one of your neighbors in Santa Clarita we see our customers all around town and it's not just our reputation it's our accountability ! read more

This company is the absolute BEST! The product they use is safe, dries nicely, and smells amazingly good... Their customer service representatives, as well as their service technicians. are professional, kind, and competent... The service is affordable, they bill monthly with no hidden fees.. I can't say enough nice things about this company! If you're in the market for insect and pest control - then this is your company! read more

100% satisfied with my service by No Bugs! Haven't had an ant since hiring them several years ago, best money spent. The ants in Santa Clarita were taking over and making me crazy! Tyler and his staff are great, very accommodating and professional. The organic spray they use is great, smells good and best of all they don't have to spray inside like so many other companies want to do! Highly recommend No Bugs! read more

These guys are great! No Bugs sprays a monthly organic perimeter around the outside of our property so that we won't get ants or spiders inside the yard or house. We have used them for the 11 years we have lived in Castaic and have never had bugs. They are always on time and quick to respond to a phone call. Most importantly it is safe for our dog. I totally trust these guys. We are very pleased! read more

I LOVE No Bugs! No chemicals are used, and my pesky insects are gone. Very friendly staff and professional. I've been using them for 4 maybe 5 years now. Living in a rural area (Val Verde) we get tons of pincher bugs and spiders, but since I called No Bugs, they stay away. The product they use is organic leaving a nice scent. I always recommend them to everyone. read more

I have been a customer for the last 3 years and couldn't be happier. They are very friendly and let me know when they are coming so that I can put my dogs in the house. I love the fact that the product they use is kid and pet safe. Not to mention that it leaves a minty smell. I haven't had any issues with ants or spiders anymore. I highly recommend them!! read more

I don't understand why my review keeps getting put off this page I have sent out several reviews on the company of No Bugs. They are a wonderful company and very good at what they do, I have had no problems with them and have been doing business with them for over 3 years. Please let this review stand They are a GREAT COMPANY to deal with. T Mcfall read more

I love the fact that one price covers a lot of bugs that other companies charge extra for. I called No Bugs because my wife saw a scorpion in the bathroom. She got really scared we called No Bugs, they came out right away. I like the fact that they use more natural products. Tyler was very thorough and I did not feel pressured. Thank you No Bugs!! read more