Where to start?!…read more Well I lived in this building for 2 years. At first we started off great, no complaints with management. I moved into my apartment with a simple roommate change form and thought I'd living there happily ever after. I paid a $500 security deposit and soaked in all the amenities: the beautiful rooftop, the socials* the free gym and the overall location (10 min walk to Trader Joes and 15 min walk to financial district/my office). Fast forward a few months go by, management turns over like crazy. Literally could not keep track of who was who and it was frustrating. Problems started: - They changed billing systems for auto rent pay and somehow I got rent taken out of my bank account twice (they didn't even apologize and blamed the software system that does the payment) - Every few weeks they would write letters to us asking us who are the tenants, whats your cell phone number, emergency contact etc. Yet, when my friend would send emails to me that were sent from the building, I wasn't even on the email list! - Rents go up but the prices are just insanely expensive and it's inflated. The amenities are not really worth it at the end of the day My boyfriend and I wanted to move in and so the horrendous process of moving out began. My roommate and I got screwed because somewhere in the lease signing process the manager at the time did not allow us to sign the page that had inspections so we were told now it was our responsibility to take on the condition of the apartment which hadn't been officially inspected since 2 years prior to us moving in? Hmmmm. So we give the 30 days notice, I reserve the elevator according to all the freaking protocol and the day I have hired my movers and packed up everything, the manager basically forgot about it and lent the elevator to someone else who had not reserved it and parked right outside of the building taking up the spot which my movers could not manuever into. I was furious. "Pre-inspection" comes and of course, they also forgot about this. So we got a scribbled piece of paper FORCING us to pay some $350 cleaning fee and carpet cleaning/painting etc. Fine. We said we'd do that. We just wanted to move out and be done with The Pinnacle and their terrible management. Then...we get hit with the actual total inspection bill and they tack on an extra $900 for refinishing the floor?????????? Are you effing kidding me with this?????? My roommate and I lived there for 2 years, no pets, no stains, no floor boards missing, we kept an Asian household and took off our shoes each time we entered (no joke). We have pictures of the floor in the condition when we left and it's perfectly fine. Fast forward, now we escalate this to the actual management company and get in touch with a VP, who was a decent human and took the $900 charge off. We didn't security back. I've rented for 10 years, never happened to me. BEWARE THEY WILL TRY TO SQUEEZE EVERY LAST DOLLAR OUT OF YOU AND THEN SURPRISE YOU WITH MORE BILLS AND EXPENSES WHEN YOU THOUGHT IT WAS FINALLY OVER. NIGHTMARE. I actually considered contacting the renters union of San Francisco to deal with this situation. Sidenote: the only positive living here was getting to meet some nice neighbors and friends. * I actually met some really great friends during one of the meet and greets...still keep in touch even though I have moved out.

roaches and outrageously high rent that's not worth what you get. building is super old.read more

We lived at Venue for 7 years and moved because we wanted more space. The building is secure, never…read morehad any issues with stolen packages like in other buildings in Mission Bay. The trash, compost, and recycling chutes on each floor are really convenient. There's no extra fee for storing bikes in the secure bicycle room. The two elevators in the same location minimizes wait time. The team is incredible, responsive, and friendly - Evelyn, the manager and Armando, the maintenance supervisor are quick to address any requests we've had. Shirley Rada, building caretaker kept the building immaculate. If your apartment faces the courtyard, you'll hear "laughing man" ;)

The staff are incredibly lovely and it makes such a difference…read more The maintenance team Armando and Anibal are a joy to see around. They are friendly and down to earth, actually caring about solving your problem and not just checking a ticket off. They go above and beyond when you would want even if it's optional, and are super fast. It makes a big difference to have quality folks who are knowledgeable and care. The front desk is great too, Izabel and Evelyn are always super welcoming and helpful. Venue is night and day compared with the other buildings in mission bay we've lived in. The staff make the place feel welcoming, it's quiet here, and it feels way more at home.

We recently moved into Strata in Mission Bay and had such a smooth experience from start to finish…read more The entire move-in process felt organized and mostly stress-free. Shree, the leasing manager, was absolutely wonderful to work with. She communicated clearly every step of the way and truly went above and beyond to make sure everything was set up and ready for us on our first day. She was really welcoming and it made a difference. Anytime we needed something, she was accommodating and quick to help. So far, our experience has been really enjoyable and we're very happy to be living at Strata!

My husband and I have been tenants at Strata for almost a year now, and we've truly loved living…read morehere with our daughter and dog. When we were apartment hunting in SOMA and Mission Bay last year (while still expecting our daughter), we toured several buildings -- but Strata was the one that felt like it could actually become a home for our growing family. The apartments have well-designed layouts, new appliances, and wood-like tile floors that feel modern but warm. There's a small gym (no squat rack, but it does have a Peloton bike), and thoughtfully designed shared amenities including grills and a reservable kitchen/living space that's great for hosting. We also appreciated that it isn't an enormous complex since some buildings nearby feel so large that they feel like a college campus or nice but with no personality. Strata feels much more intimate and community-oriented. Most notably, Shree on the leasing/management team made us feel right at home from our very first tour. She was (and still is!) incredibly responsive, kind, and wonderful to work with. She truly feels like part of the community that makes Strata special. All our neighbors have been very friendly and the leasing/management, cleaning, and maintenance teams have also all been friendly and professional. Positives: - Very family- and dog-friendly building in a neighborhood that's perfect for both. We're close to great Mission Bay restaurants, new parks, and playgrounds. - Responsive, action-oriented management. For example, when there were instances of people experiencing homelessness entering the building (this sort of situation is particular to the whole neighborhood, not just our building), management quickly hired security to address the issue. Maintenance requests are typically resolved within 24 hours. Downsides: - No squat rack in the gym. - No pool. - No rooftop views. Overall, Strata has been a wonderful first home for our family in San Francisco. We feel safe, welcomed, and well taken care of here, which is ultimately what we cared about most.

Michelle - at the front desk is terrific. Her title is…read moreleasing agent but she is much more than that - I always find her extremely helpful and she improves my experience at the Gantry.

The location of The Gantry is great, and the neighborhood is relatively quiet. The staff here is…read morefairly responsive, especially Byron on the maintenance team. He's fixed a number of small issues we had when we first moved in, even at odd hours (he was able to quickly fix a water leak that happened around midnight one day).

Garage Stacker broke down and hit somebodies car, not only do they route everything to an AI bot…read more(which doesn't work) they don't actually have an emergency maintenance number (management just sets all the numbers to the same phone... which is aforementioned AI bot). Garbage is piled up everywhere and takes weeks to clear up; garbage and recycling chute often over flooding into the halls. Security is absolutely garbage, we've had two packages stolen in less than a month and ran into multiple tenants. Request to management to either install security cameras or just receive the package at the office and require proof of identity for pick up (the EASIEST thing to do) is met with either no response or a firm no (see screenshots in mail). They have everything covered with language in the rental agreement. Broken key fob scanner for months which means any outsider can get access to any floor. Predatory pricing with excuse of "oh it was a typo" when asked to clarify. Random price points for different lease lengths all to make a quick buck (see differing parking prices in renewal offer) See google review here for pictures: https://maps.app.goo.gl/6ZTW27niBVpfNXEW8

This place is garbage. Do not move to this building. Maintenance will blow off your requests for…read moremonths, they will lie and string you along, and unfortunately nothing ever gets fixed. 4 months I've been waiting for an issue to be addressed and I've been lied to and ignored repeatedly. Aside from the fact that you're simply not cared for as a tenant and there's no building security, the units are very small and outdated. The ac/heat units are also outdated and the washers and dryers do not properly wash or dry your clothes. You'll be paying top dollar to live in a shit building with shit maintenance and I promise you it won't be worth your time. If you're interested in the neighborhood, there are plenty of beautiful buildings in the area and you really should take your business elsewhere. I promise you, you're better off not living in this building.

Best place I have ever lived in San Francisco! 388 Beale…read moresits in one of the best small neighborhoods in the city. Community feels safe and welcoming. The resident amenities here are 5 star! Jacuzzi and sauna, lovely work/office space were some of my favorites. Great parking available not only in the large garage but also in the neighborhood. The 5th floor outdoor common area feels like a tranquil oasis in the middle of downtown. The units are modern and comfortable, with ample space available. But what makes 388 Beale really stand apart for such a great living experience is the wonderful on-site staff! Everyone working here does so well to create great relationships with residents and provide exceptional service. Amy, Lisa, and Jessica are all so wonderful to interact with, always greeting with smiles and professionalism, and the know how to assist residents with any inquires, needs, or emergencies, etc. As well as Judymar, the head of maintenance on site. He is the kindest and most helpful person when it comes to service requests and making sure all the units of each resident stay in great working order and repair. He is always working so hard, with an exceptional attitude, smiling face, ready to tackle the duties he's called upon to resolve. He delivers service in such a timely fashion even with his hands always being so full. We really appreciate the hard work and professionalism of all the staff at 388 Beale. I would recommended this living experience to anyone in the city.

Dog urine everywhere around this property. Dog urine is at every entrance of this propertyread more

It's crucial to be well-informed before making a decision about this property. In my personal…read moreexperience, the building's construction lacks proper insulation and soundproofing. Consequently, you can hear various sounds between floors, such as your neighbors' footsteps, the dropping of even small or light objects, and even children crying or having louder conversations. I've never lived in a building where you can hear a television between floors. Unfortunately, this is not an exaggeration and can be disruptive to anyone who needs or enjoys studying, reading, watching movies, sleeping, or concentrating on anything. Making things even worse, residents are permitted to engage in the manufacturing aspects of their micro businesses from their apartments. Including activities such as hammering, scraping, and pounding all hours of the day and night. And if you're thinking this is a one-off, and this wouldn't happen to you, think again! This is my second apartment in the same building where my neighbor was allowed to make pounding and hammering noises at all hours of the day or night, including quiet hours. I paid extra to move from one noisy neighbor and ended up next to an even worse neighbor, most likely running a side-hustle out of their apartment. You can read every other review I've written about a company, and you'll notice that they're all overwhelmingly positive. I used to feel guilty about potentially negatively impacting any business's bottom line, but this experience is too significant for me to keep to myself. I want to share it so that others can avoid the stress and frustration that comes with living at this property. A few months ago, I had the idea that perhaps the noises weren't being addressed because I had left a negative but honest review of my experience here. So, I revised my review to only highlight the positive aspects of the building. Surprisingly, nothing changed. My neighbor above me is still allowed to pound, sometimes hammer, and scrape on their floor, my ceiling, at any time of the day or night, including quiet hours. The final straw was that my last two emails to management requesting relief were never even returned. The general manager here is not a serious person. She's not professional, and since she also lacks empathy, she's feckless. Despite the building's appealing appearance, the absence of soundproofing and the management's refusal to enforce Implied Quiet Enjoyment for every California lease are significant issues that cannot be overlooked. My experience at Avery 450 is undoubtedly the worst housing experience I've ever had. Everything aside, I would like to say that the concierge team is incredibly helpful and always friendly. The porters and maintenance staff are also very kind and always ready to assist with repairs or lend a hand. Thanks, Jon H

I have a family member living in your apartment building that has requested help several times with…read moreongoing noise issues. Unfortunately management has chosen not to address the issues.

Updated review 3/9/25…read more Since the arrival of our new manager, Cory, things have definitely returned to normal! I now agree with all the positive reviews I read before moving in. My roof was fixed promptly after the bathtub leak from the unit upstairs was addressed. The lobby now very clean and has pleasant background music instead of the previous beeping sounds that made it feel like a hospital.The leasing office is easy to reach for any questions, concerns, or even just a friendly chat. Package deliveries are now well-organized--no more random boxes left around. The rooftop is consistently clean, and they've hired new maintenance staff who are both efficient and pleasant to work with. It's been a great improvement, and I appreciate the positive changes!

I want to thank the maintenance guy Ulises! For always do an amazing job on things i needed fixed…read morein my apartment!! You are awesome. Thank you so much.